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Plan
Free/Premium
Country
Device
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Solved! Go to Solution.
Hey there @Pascualbj!
Thanks for reaching out about this here in the Community!
Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?
If you are we'll need to know if everything looks okay with your local files on your desktop - are you able to see them and play them as usual?
We'd recommend taking a look at this page to see what you can try to re-sync the tracks.
Then we'd recommend logging out from your phone > restarting it > logging back in.
We'll be on the lookout for your reply! Let us know if you have any questions.
Hey there @Pascualbj!
Thanks for reaching out about this here in the Community!
Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?
If you are we'll need to know if everything looks okay with your local files on your desktop - are you able to see them and play them as usual?
We'd recommend taking a look at this page to see what you can try to re-sync the tracks.
Then we'd recommend logging out from your phone > restarting it > logging back in.
We'll be on the lookout for your reply! Let us know if you have any questions.
Hey @Pascualbj,
Thanks for getting back to us 🙂
Glad to hear that it worked out and everything is running smoothly again.
If you have questions, don't hesitate to reach out to us. We'll be happy to help.
Have a nice day!
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