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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301120 Views

96 replies

90 likes

  • 301120 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mum97

Newbie

164457 Views

237 replies

44 likes

  • 164457 Views
  • 237 replies
  • 44 likes

Songs missing from a playlist but when i add songs it shows all the songs are there

PlanPremium DeviceiPhone 11 My Question or Issuelast night i created a playlist with almost 40 songs but this morning i woke up there was only 6 songs in the playlist and when i try adding a new song it shows that all the songs are in the playlist bu...

Visitor

  Plan Premium   Device iPhone 11     My Question or Issue last night i created a playlist with almost 40 songs but this morning i woke up there was only 6 songs in the p...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
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Superuser Contribution What is "Shortcuts" and how to remove it?

Hello Community,Could somebody please explain how can I remove the two "Shortcuts" from my Home tab? Please, see the attached screen shot.I have in Spotify Web, Destkop App, Mobile App.It just sits there, I don't know why and I would prefer not to ha...

Visitor

Hello Community, Could somebody please explain how can I remove the two "Shortcuts" from my Home tab? Please, see the attached screen shot. I have in Spotify Web, Destkop App, Mobile App. It just ...

ikgef

Newbie

95840 Views

93 replies

129 likes

  • 95840 Views
  • 93 replies
  • 129 likes

Spotify original podcast promotion on home screen

There is now a huge section of the home screen occupied by a promotion for their original podcasts that I do not care about in any way. Is there anyway to get rid of this? As a premium user I feel like you shouldn't have to have huge ads or promotion...

Visitor

There is now a huge section of the home screen occupied by a promotion for their original podcasts that I do not care about in any way. Is there anyway to get rid of this? As a premium user I feel li...

Billy-J

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Discover Weekly not showing up on home screen. Shows up when manually searching for it.

PlanPremiumCountryIndiaDeviceSamsung A50 , Windows 10 , Web BrowserOperating SystemAndroid 10 , Windows 10 My Question or IssueDiscover Weekly not showing up on home screen. Shows up when manually searching for it. Playlist IS being updated with new ...

Casual Listener

Plan Premium Country India Device Samsung A50 , Windows 10 , Web Browser Operating System Android 10 , Windows 10   My Question or Issue Discover Weekly not showing up on home screen. ...

Ironmaiden93

Casual Listener

1541 Views

2 replies

1 likes

  • 1541 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't delete an empty playlist

Hi, Wondering if you guys have any idea about this: There's always one empty playlist attached to my account. I can find it on both iPhone app and Web Player. If I accidentally opened this playlist, I have to close my app otherwise I have no way to g...

Visitor

Hi,   Wondering if you guys have any idea about this:   There's always one empty playlist attached to my account. I can find it on both iPhone app and Web Player.  If I accide...

YulTheWizard

Composer

2064 Views

2 replies

1 likes

  • 2064 Views
  • 2 replies
  • 1 likes

howto fixed a sort order from author of list. suggest

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

libertyrock

Casual Listener

598 Views

2 replies

0 likes

  • 598 Views
  • 2 replies
  • 0 likes

Can I Save A Friends Shared Playlist To My Library

PremiumUSAComputerOperating SystemWindows 10 My Question or IssueI'm trying to find out if I can save some playlist's that were made available to me by a friend into my own library ?

Casual Listener

Premium USA Computer Operating System Windows 10   My Question or Issue I'm trying to find out if I can save some playlist's that were made available to me by a friend into my own library...

DavyP

Casual Listener

11780 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Release Radar does not exist anymore on any Device

PlanPremiumCountryGermany DevicePC, Browser, Android My Question or IssueSince I changed my Settings so no1 else can see what i'm listening to and made all my playlists Private (because this stupid app has no possibility to remove followers) my relea...

Visitor

  Plan Premium Country Germany   Device PC, Browser, Android   My Question or Issue Since I changed my Settings so no1 else can see what i'm listening to and made all my pl...

Elena

Moderator

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists tab in Library empty! Please fix this!

PlanPremiumCountryUSADeviceDesktop, Samsung Galaxy NoteOperating SystemAndroid, Windows 10 My Question or IssueThis has been frustrating me for months, but I figured I was doing something wrong. Now, I've finally gotten around to dealing with it and ...

Regular

Plan Premium Country USA Device Desktop, Samsung Galaxy Note Operating System Android, Windows 10   My Question or Issue This has been frustrating me for months, but I figured I was do...

HB111

Regular

1061 Views

4 replies

0 likes

  • 1061 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Problemas con la sincronización de mis me gusta

Buenas noches, tengo un problema con la sincronización de mi cuenta de Spotify, no arrastra las canciones que me gustan a mi computador y en mi teléfono celular sí aparecen. Al entrar desde mi computador a mis me gustan no aparecen las canciones y un...

Casual Listener

Buenas noches, tengo un problema con la sincronización de mi cuenta de Spotify, no arrastra las canciones que me gustan a mi computador y en mi teléfono celular sí aparecen. Al entrar desde mi comput...

Ivan

Spotify Legend

25074 Views

8 replies

1 likes

  • 25074 Views
  • 8 replies
  • 1 likes

Liked songs disappeared

DeviceiPhone 8 My Question or IssueHi all, it seems all of my liked songs have left the liked songs list, I added a new song and it’s the only one in there, in my playlists it still shows that all the songs are liked, think it bugged with update?

Visitor

Device iPhone 8   My Question or Issue Hi all, it seems all of my liked songs have left the liked songs list, I added a new song and it’s the only one in there, in my playlists it still show...

fredyescarzalin

Visitor

386 Views

2 replies

0 likes

  • 386 Views
  • 2 replies
  • 0 likes

Public playlists

Is there a way to see accurately how many public playlist you have available? Mine says 2088 but I'm positive I have way more than that. PlanPremiumCountryUSADevicePixel 3 XLOperating System(MacOS desktop) My Question or Issue

Newbie

Is there a way to see accurately how many public playlist you have available? Mine says 2088 but I'm positive I have way more than that.  Plan Premium Country USA Device Pixel 3 XL Operat...

372 Views

0 replies

0 likes

Public Playlists
  • 372 Views
  • 0 replies
  • 0 likes

Desktop app not showing my liked songs

PlanPremium (Family pack)CountryHungaryDevicePC (Desktop app)Operating SystemWindows 10 My Question or IssueSince a couple of weeks, my liked songs doesn't appear on my desktop app. I tried to search for solutions, but nothing helped me.What I tried:...

Visitor

Plan Premium (Family pack) Country Hungary Device PC (Desktop app) Operating System Windows 10   My Question or Issue Since a couple of weeks, my liked songs doesn't appear on my deskt...

SoundShots

Composer

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Offline mode isn't working

PlanPremiumCountryUKDeviceMoto G5 PlusOperating SystemAndroid (8.1.0) My Question or IssueMy Spotify app won't play downloaded albums when placed in offline mode. It will play downloaded playlists - just not albums. I get a 'Something went wrong - ha...

Regular

Plan Premium Country UK Device Moto G5 Plus Operating System Android (8.1.0)    My Question or Issue My Spotify app won't play downloaded albums when placed in offline mode. It wi...

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
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Superuser Contribution Different number of songs on computer and phone

Different number of songs on computer and phone.PlanPremiumCountryUSADeviceiPhone XR and HP computerOperating SystemiOS 10 My Question or IssueOn one of my playlists, my phone says that there is one amount of songs but my computer says that there is ...

Casual Listener

Different number of songs on computer and phone. Plan Premium Country USA Device iPhone XR and HP computer Operating System iOS 10   My Question or Issue On one of my playlists, my ph...

zorpazorp

Newbie

4550 Views

6 replies

1 likes

Account
  • 4550 Views
  • 6 replies
  • 1 likes

Album Art for Local Files only shows up on one device

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy A 20 and Microsoft SurfaceOperating SystemAndroid 10 and Windows 10 My Question or IssueCover art for local files won't show up on spotify desktop when playing local file songs on my phone but do sh...

Newbie

Plan Premium Country United States Device Samsung Galaxy A 20 and Microsoft Surface Operating System Android 10 and Windows 10   My Question or Issue Cover art for local files won't sh...

342 Views

0 replies

1 likes

  • 342 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't add songs to the playlist on my second Premium duo account

PlanPremium DUOCountrySwitzerlandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro early 2018, PC)Operating System(iOS 10, Windows 10) My Question or IssueHi, I have upgraded from a previous premium account (shared with gf) to premium duo. so far so goo...

Visitor

Plan Premium DUO Country Switzerland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro early 2018, PC) Operating System (iOS 10, Windows 10)   My Question or Issue Hi, I have upgraded fr...

Elena

Moderator

1545 Views

1 replies

0 likes

  • 1545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover weekly not updating after country change

PlanFreeCountryCroatiaDeviceDesktopOperating SystemWindows 7 I changed my country in settings and, ever since, my Discover Weekly has been stuck. I tried logging out and logging in again. I listened to music normally the whole previous week and didn'...

Casual Listener

Plan Free Country Croatia Device Desktop Operating System Windows 7   I changed my country in settings and, ever since, my Discover Weekly has been stuck. I tried logging out and loggin...

offeryouabeer

Casual Listener

1090 Views

5 replies

3 likes

  • 1090 Views
  • 5 replies
  • 3 likes

Can I please remove the automatic comment when sharing on messenger?

When I share a song on messenger, it always gets sent with a remark. I use it in Dutch, but the English equivalent could be "I recommend this song to you" or "Check out this song, I think it's really your style" or something of that nature. But I use...

Visitor

When I share a song on messenger, it always gets sent with a remark. I use it in Dutch, but the English equivalent could be "I recommend this song to you" or "Check out this song, I think it's really...

533 Views

0 replies

0 likes

  • 533 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Bit of clarification about liked songs

PlanPremiumCountryRusDeviceMi Max 3Operating SystemAndroid 10 My Question or IssueSo. I have transferred from gmusic and dont like a particular thing about liked songs.So, when I add an artist to library, I can simply tap the artist and press shuffle...

Visitor

Plan Premium Country Rus Device Mi Max 3 Operating System Android 10   My Question or Issue So. I have transferred from gmusic and dont like a particular thing about liked songs. So, ...

Ivan

Spotify Legend

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes