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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • mrjinx0521
  • Regular
  • 68345 Views
  • 60 replies
  • 66 likes
  • 68345 Views
  • 60 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • brianlincol
  • Regular
  • 33694 Views
  • 56 replies
  • 30 likes
  • 33694 Views
  • 56 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 130808 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 130808 Views
  • 62 replies
  • 48 likes

Solved!! Following Artist only 1 song

PlanPremiumCountryNew ZealandDeviceHP Laptop Windows 10 and LG smartphone AndroidOperating SystemAndroid Ver 9 / Windows 10 My Question or IssueWhen I follow some artists I see only 1 song when I go to this artist. I already tried to remove the artis...

  • Casual Listener
  • Plan Premium Country New Zealand Device HP Laptop Windows 10 and LG smartphone Android Operating System Android Ver 9 / Windows 10   My Question or Issue When I follow some artists I s...
  • PeterNZ61
  • Casual Listener
  • 1211 Views
  • 3 replies
  • 0 likes
  • Following Artist
  • 1211 Views
  • 3 replies
  • 0 likes

Solved!! Unknown songs in the favorites

Pemium For FamilyTurkey Device(iPhone 6S Plus)Operating System(iOS 11) My Question or IssueHi,I've just checked Favorites Songs menu under Library and I realized there are 582 favorites songs and only 4 songs belong to me others not. I am pretty sure...

  • Casual Listener
  •   Pemium For Family Turkey   Device (iPhone 6S Plus) Operating System (iOS 11)   My Question or Issue Hi, I've just checked Favorites Songs menu under Library and I realized...
  • desiredesire
  • Casual Listener
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

Likes disappear

PlanPremiumCountryGermanyDevice Operating SystemWindows 10 and Android My Question or IssueSince some weeks my likes disappear, meaning that songs that I like will aapear shortly after I liked them in the liked songs playlist. After a while the likes...

  • Visitor
  • Plan Premium Country Germany Device   Operating System Windows 10 and Android   My Question or Issue Since some weeks my likes disappear, meaning that songs that I like will aapea...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Other people can't find my playlist when they search for it.

I made playlist, made it public, made it collaborative, and people can't find it whenever they search. Even If they tap "all playlist" there's nothing in there. I'm worried my playlist can't be seen by other people.

  • Gig Goer
  • I made playlist, made it public, made it collaborative, and people can't find it whenever they search. Even If they tap "all playlist" there's nothing in there. I'm worried my playlist can't be s...
  • 386 Views
  • 0 replies
  • 0 likes
  • music exchange
  • 386 Views
  • 0 replies
  • 0 likes

No longer able to view songs listed by artist

Yesterday I went to turn on some music, and went to "My Library" and "Artists", only to find 5 artists out of an approximate 50 that I have saved. What happened? I can't imagine this is an update, as sorting music by artist has to be the most common ...

  • Casual Listener
  • Yesterday I went to turn on some music, and went to "My Library" and "Artists", only to find 5 artists out of an approximate 50 that I have saved. What happened? I can't imagine this is an update, as...
  • miteyf
  • Casual Listener
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Import your music - feature does not work

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid v10 My Question:I've asked this before and gotten no answers. I also cannot find the answer anywhere online. Basically, in the app (on your mobile) there's a feature labelled,...

  • Music Fan
  • Plan Premium Country Australia Device Samsung Galaxy S10 Operating System Android v10   My Question: I've asked this before and gotten no answers. I also cannot find the answer anywher...
  • ArmourDyldo
  • Music Fan
  • 1264 Views
  • 2 replies
  • 0 likes
  • import
    local
    local music
    music
    Playlists
  • 1264 Views
  • 2 replies
  • 0 likes

How to unblock a song you don't intend to block at all?

PlanPremiumCountryTaiwan DeviceSony X1Operating SystemAndroid 10 My Question or IssueI was listening to a randomly played song, and accidentally press the block button before I could glimpse the song's name or decide I like it or not, and I don't see...

  • Newbie
  • Plan Premium Country Taiwan   Device Sony X1 Operating System Android 10   My Question or Issue I was listening to a randomly played song, and accidentally press the block button...
  • OneByBoo
  • Roadie
  • 2994 Views
  • 1 replies
  • 1 likes
  • block song
  • 2994 Views
  • 1 replies
  • 1 likes

Djay Pro and Spotify Integration

Plan: Premium (since 2010)Country: UK My Issue:Anyone using Algoriddim's Djay Pro 2 knows by now that the mixing software is losing integrated access to Spotify by July 2020. Algoriddim have helpfully offered clear instructions for how to migrate to ...

  • Casual Listener
  • Plan: Premium (since 2010) Country: UK   My Issue: Anyone using Algoriddim's Djay Pro 2 knows by now that the mixing software is losing integrated access to Spotify by July 2020. Algori...
  • OneByBoo
  • Roadie
  • 1378 Views
  • 1 replies
  • 0 likes
  • algoriddim
    Djay
    integration
    migration
    mixing
    pro
    software
  • 1378 Views
  • 1 replies
  • 0 likes

Solved!! Delete

Hi I have a playlist which is Top Songs 2017 I can’t seem to delete these songs as I normally can ,any ideas please. Many thanks

  • Music Fan
  • Hi I have a playlist which is Top Songs 2017 I can’t seem to delete these songs as I normally can ,any ideas please. Many thanks
  • lblbkb
  • Music Fan
  • 392 Views
  • 2 replies
  • 1 likes
  • 392 Views
  • 2 replies
  • 1 likes

Local Files won´t play in my phone/tablet

I have some music in my laptop, which I now added to my playlists in Spotify by enabling the Local Files function. In my laptop they play normally, but when I try to listen to them in another device, the songs appear unavailable. PlanPremium DeviceiP...

  • Visitor
  • I have some music in my laptop, which I now added to my playlists in Spotify by enabling the Local Files function. In my laptop they play normally, but when I try to listen to them in another device,...
  • user-removed
  • Not applicable
  • 451 Views
  • 2 replies
  • 2 likes
  • 451 Views
  • 2 replies
  • 2 likes

Almost all of my favorited songs under "artists" are missing

PlanFreeCountry DeviceallOperating Systemn/a My Question or Issuein the last couple months, when I click on "artists" under "my library," practically all of my favorited songs are missing - there are 10 artists remaining; if i added a song to a custo...

  • Visitor
  • Plan Free Country   Device all Operating System n/a   My Question or Issue in the last couple months, when I click on "artists" under "my library," practically all of my favorited...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Improve new release and discover playlist

Hello,I would like to know how to adjust my musical preferences to improve new release playlist ? My spotify account is already over 6 years old and my musical tastes have changed. The "discover weekly" and "new release" playlists offer me a lot of m...

  • Newbie
  • Hello, I would like to know how to adjust my musical preferences to improve new release playlist ? My spotify account is already over 6 years old and my musical tastes have changed. The "discover we...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Solved!! Keeping albums and playlists after joining a family account

Plans: Premium and Family Hi all, My partner already has a Premium account via the Apple Store. Since we are set up as a family on Apple's ecosystem, somehow my credit card is charged for my partner's premium account. That's fine. However, I wanted t...

  • Casual Listener
  • Plans: Premium and Family   Hi all,   My partner already has a Premium account via the Apple Store. Since we are set up as a family on Apple's ecosystem, somehow my credit card is charg...
  • user-removed
  • Not applicable
  • 899 Views
  • 3 replies
  • 1 likes
  • 899 Views
  • 3 replies
  • 1 likes

Late Night Jazz playlist disappeared

About 8 hours ago I listened to the "Late Night Jazz" playlist by Spotify and now I'm sitting here back at the desk stunned by the fact that spotify apparently changed the whole playlist without any warning. I wasn't even aware that playlists except ...

  • Visitor
  • About 8 hours ago I listened to the "Late Night Jazz" playlist by Spotify and now I'm sitting here back at the desk stunned by the fact that spotify apparently changed the whole playlist without any ...
  • eagle1maledetto
  • Regular
  • 1495 Views
  • 3 replies
  • 2 likes
  • 1495 Views
  • 3 replies
  • 2 likes

Artist Filtering

This seems to have been removed after a certain version. Artists are now filtered (alphabetically) by the ones you follow, then a different section with unfollowed artists. I have an older version of Spotify (1.0.73) on a laptop and it allows you to ...

  • Visitor
  • This seems to have been removed after a certain version. Artists are now filtered (alphabetically) by the ones you follow, then a different section with unfollowed artists. I have an older version of...
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Mis canciones favoritas han desaparecido

PlanPremiumCountryArgentinaDeviceMotorola E4 PlusOperating SystemAndroid Nougat My Question or Issue¡Buenas tardes! Mi consulta es sobre un problema que he tenido recientemente: he cambiado mi dispositivo móvil y al iniciar sesión mis canciones favor...

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  • Visitor
  • Plan Premium Country Argentina Device Motorola E4 Plus Operating System Android Nougat   My Question or Issue ¡Buenas tardes! Mi consulta es sobre un problema que he tenido recientemen...
  • user-removed
  • Not applicable
  • 572 Views
  • 2 replies
  • 0 likes
  • 572 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist kicking itself all the way to the start off Shuffle.

PlanPremiumCountry : USA DeviceAcer Aspire LaptopOperating SystemWindows 10 My Question or IssueI'll be listening to music way down my Liked Songs playlist, and it will kick itself all the way to the top of my Liked Songs playlist, which is a little ...

  • Casual Listener
  • Plan Premium Country : USA   Device Acer Aspire Laptop Operating System Windows 10   My Question or Issue I'll be listening to music way down my Liked Songs playlist, and it wil...
  • Xenia
  • Moderator
  • 315 Views
  • 2 replies
  • 1 likes
  • 315 Views
  • 2 replies
  • 1 likes

Miss my weekly mix

My Question or Issue: Hi guys,Last week I had an awesome weekly mix. Since yesterday I miss the playlist with exact those songst. Instead there´s another weekly playlist. Is there an opportunity to get the old weekly mix back? I saved it but it chang...

  • Visitor
  • My Question or Issue:   Hi guys, Last week I had an awesome weekly mix. Since yesterday I miss the playlist with exact those songst. Instead there´s another weekly playlist. Is there an oppor...
  • user-removed
  • Not applicable
  • 267 Views
  • 1 replies
  • 1 likes
  • 267 Views
  • 1 replies
  • 1 likes

Moving playlists when switching account type

PlanPremium - Premium FamilyCountryUnited StatesDeviceiPhoneOperating SystemiOS 13 My Question or IssueI want to switch to the Premium family plan and there are playlists from other family members on my account. Can those be moved to the account of t...

  • Visitor
  • Plan Premium - Premium Family Country United States Device iPhone Operating System iOS 13   My Question or Issue I want to switch to the Premium family plan and there are playlists fro...
  • user-removed
  • Not applicable
  • 769 Views
  • 1 replies
  • 1 likes
  • 769 Views
  • 1 replies
  • 1 likes

playlist cover bad quality

i have a really high quality image that i want to use for my playlist cover, and when i update it on my mac, the quality is really high. the quality is also high on my phone, but when i refresh the app on my phone, the quality becomes very low. the i...

  • Newbie
  • i have a really high quality image that i want to use for my playlist cover, and when i update it on my mac, the quality is really high. the quality is also high on my phone, but when i refresh the a...
  • 672 Views
  • 0 replies
  • 0 likes
  • 672 Views
  • 0 replies
  • 0 likes