Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • danetheriteboi
  • Roadie
  • 36475 Views
  • 43 replies
  • 44 likes
  • 36475 Views
  • 43 replies
  • 44 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Stephen2304
  • Newbie
  • 12376 Views
  • 29 replies
  • 24 likes
  • 12376 Views
  • 29 replies
  • 24 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Alexashley4487
  • Visitor
  • 102709 Views
  • 58 replies
  • 48 likes
  • Connect
    JAM
  • 102709 Views
  • 58 replies
  • 48 likes

Playing one song, I play something else its good, but then again that one song start play , shufflei

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 引きこもり
  • Roadie
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Cover art issue with my local file

PlanPremiumCountryUnited StatesDeviceiPhone 11 Pro, Microsoft Surface LaptopOperating SystemiOS 13.3, Windows 10 My Question or IssueMy local file's cover art only shows up on the device the music is currently playing from. For example, when I normal...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 11 Pro, Microsoft Surface Laptop Operating System iOS 13.3, Windows 10   My Question or Issue My local file's cover art only shows up o...
  • AeroZ
  • Composer
  • 327 Views
  • 1 replies
  • 0 likes
  • Other
  • 327 Views
  • 1 replies
  • 0 likes

Podcasts pausing

Hello!! Recently every time I listen to podcasts they keep pausing, I’ll be on the app or on another app and they will pause. I have premium, I’ve deleted the app and redownloaded, I’ve logged out off all devices but it still pushing them, my music w...

  • Visitor
  • Hello!! Recently every time I listen to podcasts they keep pausing, I’ll be on the app or on another app and they will pause. I have premium, I’ve deleted the app and redownloaded, I’ve logged out of...
  • nlmhlongo
  • Visitor
  • 851 Views
  • 1 replies
  • 1 likes
  • 851 Views
  • 1 replies
  • 1 likes

Liked Songs

PlanPremiumCountrySweden My Question or IssueIt seems like if I like a playlist or one song, all songs from that liked playlist or artist gets added to my liked songs. My Liked Songs tells me that I have 1500 songs liked, but I know for sure that I h...

  • Visitor
  • Plan Premium Country Sweden   My Question or Issue It seems like if I like a playlist or one song, all songs from that liked playlist or artist gets added to my liked songs. My Liked Songs...
  • OneByBoo
  • Roadie
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Track

HelloI'm a recent spotify premium userI wanted to ask you two things how can I restore all hidden songs? many do not remember the titleif i delete and put the app back do i find them by default?second thingduring playback I active I would only normal...

  • Casual Listener
  • Hello I'm a recent spotify premium user I wanted to ask you two things how can I restore all hidden songs? many do not remember the title if i delete and put the app back do i find them by default...
  • OP23
  • Casual Listener
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads getting removed from library.

PlanPremiumCountrySwedenDeviceiPhone 11Operating System(iOs 13.3.1) My Question or Issue My downloads are automatically getting removed. Happened with two different albums now, although the symbol for the download button is green the songs are not do...

  • Visitor
  • Plan Premium Country Sweden Device iPhone 11 Operating System (iOs 13.3.1)   My Question or Issue   My downloads are automatically getting removed. Happened with two different al...
  • Ivan
  • Spotify Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files not syncing to iPhone

PlanPremiumDeviceiPhone 8/LaptopOperating SystemiOS 13.3.1 / Windows 10 My Question or IssueHi all, I recently got a new phone and everything synced across nicely, apart from my local files on spotify. This worked on my old phone (iPhone SE, iOS 13.3...

  • Casual Listener
  • Plan Premium Device iPhone 8/Laptop Operating System iOS 13.3.1 / Windows 10   My Question or Issue Hi all, I recently got a new phone and everything synced across nicely, apart from my ...
  • Ivan
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution audiobook didnt play anymore Morgengrauen - the Red from Linda Nagata

PlanPremiumCountryUKDeviceeverywhereOperating SystemeverywhereMy Question or IssueHello the german audibook Morgengrauen - the Red from Linda Nagata just stop playing after title number 100 ??? all later titals do not play anymore but all earlier tit...

  • Visitor
  • Plan Premium Country UK Device everywhere Operating System everywhere My Question or Issue Hello the german audibook Morgengrauen - the Red from Linda Nagata just stop playing after title nu...
  • Ivan
  • Spotify Legend
  • 1632 Views
  • 2 replies
  • 0 likes
  • 1632 Views
  • 2 replies
  • 0 likes

Local Files for Mobile Devices on Wi-Fi When Desktop Is On Ethernet

Plan: Family PremiumCountry: USA Device: iPhone Xr, iPad Pro 12.9" (1st Ed.)Operating System: iOS 13.3.1My Question or IssueMy Desktop PC is attached to an Ethernet (i.e., hard-wired) network, but my mobile devices are attached to a Wi-Fi network. I ...

  • Casual Listener
  • Plan: Family Premium Country: USA   Device: iPhone Xr, iPad Pro 12.9" (1st Ed.) Operating System: iOS 13.3.1 My Question or Issue My Desktop PC is attached to an Ethernet (i.e., hard-wired...
  • AeroZ
  • Composer
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Impossible to play older playlists

PlanPremiumCountryItaly Device(iPhone 11 Pro, Macbook Pro 2019)Operating System(iOS 13 and MacOs Catalina.) My Question or IssueHi all! I realized that all the songs that are included in any of my playlists that I created before ~Dec 2017 are all gre...

  • Casual Listener
  • Plan Premium Country Italy   Device (iPhone 11 Pro, Macbook Pro 2019) Operating System (iOS 13 and MacOs Catalina.)   My Question or Issue Hi all!   I realized that all th...
  • Emilia_8
  • Community Legend
  • 600 Views
  • 3 replies
  • 0 likes
  • 600 Views
  • 3 replies
  • 0 likes

Solved!! How can I make a collabrative playlist public

I can see on people's profile pages that they have public collabrative playlists and even though I'm not following them or their playlists. I can make changes on them. When I create a collabrative playlist it suddenly dissappears from my profile page...

  • Visitor
  • I can see on people's profile pages that they have public collabrative playlists and even though I'm not following them or their playlists. I can make changes on them.   When I create a c...
  • Emilia_8
  • Community Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Aphabetize Artists, Albums, Liked songs, Downloads, etc.

Plan: PremiumCountry: Norway My Question or IssueI do not understand what determines the order in which artists, albums, etc are listed when I open Spotify. I often have to search for a long time before I find a certain song or artist. Is there, or c...

  • Regular
  • Plan: Premium Country: Norway   My Question or Issue I do not understand what determines the order in which artists, albums, etc are listed when I open Spotify. I often have to search for a ...
  • Emilia_8
  • Community Legend
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
  • 0 likes

Solved!! How can I make spotify ignore songs I've listened to when it makes recommendations?

Hi I sometimes (less than 1% of the time) listen to classical music and as a result Spotify has started putting new classical tracks in my New Release playlist. Is there a way to stop this - having a second account or switching off a specific type of...

  • Casual Listener
  • Hi   I sometimes (less than 1% of the time) listen to classical music and as a result Spotify has started putting new classical tracks in my New Release playlist. Is there a way to stop t...
  • vulgarisss
  • Newbie
  • 5320 Views
  • 6 replies
  • 0 likes
  • 5320 Views
  • 6 replies
  • 0 likes

Downloading Spotify Tracks to play on another Spotify Client

Hello All, I just installed an Android Head Unit in my car. I'm able to install the Spotify on the head unit. The Head unit connects to WiFi so I can download my playlist for offline listening. I do have Spotify Premium. One of the issues that I've e...

  • Visitor
  • Hello All,    I just installed an Android Head Unit in my car. I'm able to install the Spotify on the head unit. The Head unit connects to WiFi so I can download my playlist for offline l...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Can Albums, Artists, Liked Songs, etc. be listed WITHOUT the photo of the album/artist next to it?

Plan: PremiumCountry: NorwayDevice: Several different (iPhone 10, SONY Xperia, Macbook Pro, Lenovo S940)Operating System: Several (iOS 10, Android, Windows 10) My Question or IssueShowing the photo next to the song/album/artist takes up a lot of spac...

  • Regular
  • Plan: Premium Country: Norway Device: Several different (iPhone 10, SONY Xperia, Macbook Pro, Lenovo S940) Operating System: Several (iOS 10, Android, Windows 10)   My Question or Issue Sh...
  • Emilia_8
  • Community Legend
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Solved!! In flames song "Where the dead ships dwell" still on spotify but is not playable?

Plan: PremiumCountry: SwedenDevice: Samsung galaxy S10Operating System: Android My Question or Issue:Is the song "where the dead ships dwell" removed and in that case why since the rest of the album is still playable or is it an issue just for me? I ...

  • Regular
  • Plan: Premium Country: Sweden Device: Samsung galaxy S10 Operating System: Android   My Question or Issue: Is the song "where the dead ships dwell" removed and in that case why since ...
  • OneByBoo
  • Roadie
  • 1515 Views
  • 3 replies
  • 1 likes
  • Missing Track
    Unplayable songs
  • 1515 Views
  • 3 replies
  • 1 likes

Superuser Contribution None of my libraries match

PlanPremium - FamilyCountryUSDevice2 desktop PCs, 1 android phone (Pixel 4)Operating SystemWin 7, Win 10, Android My Question or IssueOn all of my devices, my "Liked Songs" list is different. The list on my home desktop doesn't have any songs added a...

  • Music Fan
  • Plan Premium - Family Country US Device 2 desktop PCs, 1 android phone (Pixel 4) Operating System Win 7, Win 10, Android   My Question or Issue On all of my devices, my "Liked Songs" l...
  • Xenia
  • Moderator
  • 407 Views
  • 1 replies
  • 0 likes
  • liked songs
    mismatch
    Windows
  • 407 Views
  • 1 replies
  • 0 likes

Play or shuffle song from all of my downloaded playlist

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy S7 edgeOperating SystemAndroid Pie My Question or IssueI have a lot of downloaded playlist, but not all of them is in my library (liked song). I want to shuffle all of my downloaded songs/playlist, rath...

  • Newbie
  • Plan Premium Country Indonesia Device Samsung Galaxy S7 edge Operating System Android Pie   My Question or Issue I have a lot of downloaded playlist, but not all of them is in my libra...
  • OneByBoo
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Rectangle icon not working

Plan:Free Country:Spain Device:PC Operating System:Windows 10 My Question or Issue:First of all, I'm not a native english speaker so this probably contains some errors, sorry! If I remember correctly, when u pressed the button next to the one to like...

  • Casual Listener
  • Plan: Free   Country: Spain   Device: PC   Operating System: Windows 10   My Question or Issue: First of all, I'm not a native english speaker so this probably contai...
  • GameHeroM
  • Casual Listener
  • 1162 Views
  • 3 replies
  • 0 likes
  • album image
  • 1162 Views
  • 3 replies
  • 0 likes

Alexa won't play a liked song

PlanPremium FamilyCountryUnited Kingdom DeviceHuwaei P30 Pro/AlexaOperating SystemAndroid 10 My Question or IssueAlexa refuses to play Africa by Toto or the cover version by Weeder, either by asking directly or using my phone, however as soon as I di...

  • Visitor
  • Plan Premium Family Country United Kingdom    Device Huwaei P30 Pro/Alexa Operating System Android 10   My Question or Issue Alexa refuses to play Africa by Toto or the cove...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes