Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Plan PremiumCountryUnited StatesDeviceMacbook ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to upload some songs to my local files. I recently downloaded all the songs I wanted as MP3s, uploaded those MP3s ...
Plan Premium Country United States Device Macbook Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm trying to upload some songs to my l...
Composer
684 Views
1 replies
0 likes
I don't know who or where this UI overhaul came from last year. I thought maybe I'd get used to it and become happy with it. The complete opposite is true. I save an album, and somehow this isn't added to my liked songs BY DESIGN? What the ever-lovin...
I don't know who or where this UI overhaul came from last year. I thought maybe I'd get used to it and become happy with it. The complete opposite is true. I save an album, and somehow this isn't add...
Spotify Legend
1091 Views
3 replies
2 likes
I know shuffling issues have been addressed for using Chromecast and other things, but I don't see an answer for my specific issue. I'm playing music from the Spotify app on my iPhone and when I shuffle all my liked songs, it constantly returns to so...
I know shuffling issues have been addressed for using Chromecast and other things, but I don't see an answer for my specific issue. I'm playing music from the Spotify app on my iPhone and when I shuf...
Moderator
749 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone XR, Macbook Pro 2015Operating SystemiOS 13.5.1 My Question or IssueLast night I added some episodes from a podcast (~20) into some of my playlists, but the next day, they disappeared from my playlists. When I search ...
Plan Premium Country USA Device iPhone XR, Macbook Pro 2015 Operating System iOS 13.5.1 My Question or Issue Last night I added some episodes from a podcast (~20) into some of my pla...
Community Legend
3769 Views
1 replies
0 likes
If I delete a playlist as the owner (on Premium plan) is it automatically deleted on my follower’s library too?? I have heard different things!! thx
If I delete a playlist as the owner (on Premium plan) is it automatically deleted on my follower’s library too?? I have heard different things!! thx
Composer
2227 Views
2 replies
0 likes
https://open.spotify.com/playlist/7lKiAkTtGchxoIpMOxL0wZ?si=QPkX4JEdTzOCca144h2NVgFound this playlist that has more than 10k songs. Is there finally some sort of workaround for the ridiculous 10k limit?
https://open.spotify.com/playlist/7lKiAkTtGchxoIpMOxL0wZ?si=QPkX4JEdTzOCca144h2NVg Found this playlist that has more than 10k songs. Is there finally some sort of workaround for the ridiculous 10k...
Spotify Legend
724 Views
1 replies
0 likes
3 weeks have already passed since the account was created and the premium was available on it, and Discover Weekly playlist has not yet been created. At the same time, Mixes of the Day and New Products Radar are created and updated.I have added hundr...
3 weeks have already passed since the account was created and the premium was available on it, and Discover Weekly playlist has not yet been created. At the same time, Mixes of the Day and New...
Spotify Star
814 Views
4 replies
0 likes
PlanPremium DuoCountryUkraineDevice(iPhone 7, HP laptop)Operating System(iOS 13, Windows 10,etc.) My Question or Issue
Plan Premium Duo Country Ukraine Device (iPhone 7, HP laptop) Operating System (iOS 13, Windows 10,etc.) My Question or Issue
Spotify Star
457 Views
2 replies
0 likes
PlanFamilyCountryGermanyDeviceiPhone 7, Macbook Air 2013Operating SystemiOS 10 My Question or IssueWhile browsing through my friends public playlists I stumbled upon an old playlist, that I created – but I can't find it in my playlists, neither in an...
Plan Family Country Germany Device iPhone 7, Macbook Air 2013 Operating System iOS 10 My Question or Issue While browsing through my friends public playlists I stumbled upon an old p...
Casual Listener
1043 Views
2 replies
0 likes
PlanPremiumCountryLithuaniaDeviceSamsung Galaxy 7 and PCOperating SystemAndroid 8.0 and Win10 My Question or IssueRecently played and Jump back in are staying the same although I have been listening to different albums, playlists etc. for a good week...
Plan Premium Country Lithuania Device Samsung Galaxy 7 and PC Operating System Android 8.0 and Win10 My Question or Issue Recently played and Jump back in are staying the sam...
Visitor
2805 Views
4 replies
1 likes
So I listen to a specific genre of music (grime) so my release radar contains almost exclusively brand new grime releases. This is nice as I get to listen to new artists, or discover new releases that I might have missed otherwise. However, I also ge...
So I listen to a specific genre of music (grime) so my release radar contains almost exclusively brand new grime releases. This is nice as I get to listen to new artists, or discover new releases tha...
Spotify Legend
4759 Views
14 replies
14 likes
Plan PremiumCountry FinlandDeviceUlefone 6EOperating SystemAndroid 10 My Question or IssueI cant add songs to my playlists when i push the upper right corner button my spotify locks.
Plan Premium Country Finland Device Ulefone 6E Operating System Android 10 My Question or Issue I cant add songs to my playlists when i push the upper right corner button my spoti...
Casual Listener
438 Views
2 replies
0 likes
Hi all, not sure if anyone is experiencing this problem or having a similar issue when downloading music for (offline use). I can remember very well toggling on a few playlist's and tracks to be downloaded for (offline use), but for some reason I fin...
Hi all, not sure if anyone is experiencing this problem or having a similar issue when downloading music for (offline use). I can remember very well toggling on a few pl...
Spotify Legend
417 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceDell LaptopOperating SystemWindows 10My Question or IssueAvicii levels is playing wrong version.
Plan Premium Country USA Device Dell Laptop Operating System Windows 10 My Question or Issue Avicii levels is playing wrong version.
Music Fan
882 Views
4 replies
0 likes
A lo largo de el tiempo en el que e usado Spotify e tenido un problema persistente en mi librería, las canciones de mi carpeta de favoritos se borran solas (aunque realmente no se eliminan ya que al darle a descargar se vuelven a "descargar" todas en...
A lo largo de el tiempo en el que e usado Spotify e tenido un problema persistente en mi librería, las canciones de mi carpeta de favoritos se borran solas (aunque realmente no se eliminan ya que al ...
460 Views
0 replies
0 likes
Premium planUKiPhone XSiOS 13 I was trying to load and download a quite large album (Don Quixote by Bookstream Audiobooks, Miguel de Cervantes, & Peter Silverleaf) to my iPhone, however when I go into the album, only a certain number of tracks show u...
Premium plan UK iPhone XS iOS 13 I was trying to load and download a quite large album (Don Quixote by Bookstream Audiobooks, Miguel de Cervantes, & Peter Silverleaf) to my iPhone, ho...
Composer
569 Views
2 replies
0 likes
PlanPremiumCountryDeutschlandDevice(Samsung Galxy S7 Edge)Operating System(Android) My Question or IssueHallo Zusammen,meine komplette Playliste Lieblingssongs wurde gelöscht, kann diese auch nicht wiederherstellen, da diese nicht bei Wiederherstellu...
Plan Premium Country Deutschland Device (Samsung Galxy S7 Edge) Operating System (Android) My Question or Issue Hallo Zusammen, meine komplette Playliste Lieblingssongs wurde gelösc...
Composer
2156 Views
1 replies
0 likes
PlanPremium DuoCountryRussiaDevice(iPhone 11, iPad 2019, Windows 10, web)Operating System(iOS 13, Windows 10) My Question or IssueBeen subscribed to Spotify since 15.07 (almost three weeks from now on), but I still don't get Discover Weekly playlist....
Plan Premium Duo Country Russia Device (iPhone 11, iPad 2019, Windows 10, web) Operating System (iOS 13, Windows 10) My Question or Issue Been subscribed to Spotify since 15.07 (almo...
Spotify Star
975 Views
4 replies
0 likes
PlanPremiumCountrySerbiaDevicePhone + laptopOperating SystemAndroid 10 and Windows 10 My Question or IssueMy Discover Weekly hasn't updated for 2 weeks now and this is really frustrating so I hope someone will be able to help. The play list URI: spot...
Plan Premium Country Serbia Device Phone + laptop Operating System Android 10 and Windows 10 My Question or Issue My Discover Weekly hasn't updated for 2 weeks now and this is really...
Moderator
2378 Views
10 replies
5 likes
PlanPremiumCountryNot relevant I believeDeviceAny Operating SystemAny. Tried in Windows 10, macOS Catalina and Android 10 My Question or IssueFirst of all, I am aware of the other ticket with the same subject https://community.spotify.com/t5/Ongoing-...
Plan Premium Country Not relevant I believe Device Any Operating System Any. Tried in Windows 10, macOS Catalina and Android 10 My Question or Issue First of all, I a...
Casual Listener
1203 Views
4 replies
0 likes
