Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Chocodivine
  • Music Fan
  • 248501 Views
  • 83 replies
  • 87 likes
  • 248501 Views
  • 83 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Tun1
  • Newbie
  • 109122 Views
  • 250 replies
  • 43 likes
  • 109122 Views
  • 250 replies
  • 43 likes

Certain songs are unplayable

PlanFreeCountryUnited statesDeviceGoogle Pixel 2 XLOperating SystemAndroid 10 My Question or IssueThere are two Japanese so far that I would like to listen to that are grayed out. I'm not sure why they are grayed out but I would like to be able to li...

  • Visitor
  • Plan Free Country United states Device Google Pixel 2 XL Operating System Android 10   My Question or Issue There are two Japanese so far that I would like to listen to that are grayed...
  • Billy-J
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! No Songs

PlanFree CountryEgypt DevicePCOperating SystemWindows 10 My Question or Issue When I use the pc version of spotify I dont find any songs it is like all of mymusic are gone it is not in my liked songs or not in any playlists all of the music is not th...

  • Casual Listener
  • Plan Free   Country Egypt   Device PC Operating System Windows 10   My Question or Issue   When I use the pc version of spotify I dont find any songs it is like all o...
  • Billy-J
  • Spotify Star
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Music disappeared in both Artists and Albums

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10+My Question or IssueI have tons of downloaded music, and usually listen to it all from my Artists section as its easiest to navigate snd play a lot of music from multiple albums of the same artist. Las...

  • Visitor
  • Plan Premium Country Canada Device Samsung Galaxy S10+ My Question or Issue I have tons of downloaded music, and usually listen to it all from my Artists section as its easiest to navigate snd...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Superuser Contribution Listening to your files

PlanPremium My Question or IssueHi I've just got the premium plan, I deleted my Google music account because I don't like the YouTube app that will substitute it soon. One of the reason I had google is that I can upload my files and find them in the ...

  • Newbie
  • PlanPremium     My Question or Issue Hi  I've just got the premium plan, I deleted my Google music account because I don't like the YouTube app that will substitute it soon. One o...
  • Petya
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Discover Weekly playlist didn't appeared

PlanPremiumCountryRussiaDeviceiphoneXR, desktop VersionOperating Systemios13/Win10 My Question or IssueOn Wednesday, July 15, I created a new Spotify account, immediately paid for the subscription (if it matters). On the previous account, the discove...

  • Casual Listener
  • Plan Premium Country Russia Device iphoneXR, desktop Version Operating System ios13/Win10   My Question or Issue On Wednesday, July 15, I created a new Spotify account, immediately pai...
  • Nio_Norse
  • Casual Listener
  • 747 Views
  • 2 replies
  • 0 likes
  • 747 Views
  • 2 replies
  • 0 likes

Liked songs disappeared in Windows 10 client.

PlanPremiumCountrySlovakiaDevicePCOperating SystemWindows 10 My Question or IssueMy 547 liked songs suddenly disappeared from PC client and instead I get Your liked songs will appear here message. However, they are present in web player and on my pho...

  • Regular
  •   Plan Premium Country Slovakia Device PC Operating System Windows 10   My Question or Issue My 547 liked songs suddenly disappeared from PC client and instead I get Your liked s...
  • Enrik01
  • Regular
  • 3831 Views
  • 10 replies
  • 31 likes
  • 3831 Views
  • 10 replies
  • 31 likes

Superuser Contribution All numbers deleted in public playlist

I set my spotify playlist to public and someone deleted almost all the song (over 100 hundred i guess). Is there a way to recover this ?

  • Casual Listener
  • I set my spotify playlist to public and someone deleted almost all the song (over 100 hundred i guess). Is there a way to recover this ?  
  • Petya
  • Community Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Liked songs won't play

PlanPremiumCountryUKDeviceSony Xperia L2Operating SystemAndroid My Question or Issuesince the liked songs capacity was expanded I've been unable to play songs through the liked songs tab whether that's through shuffle or selecting a specific song. I ...

  • Newbie
  •   Plan Premium Country UK Device Sony Xperia L2 Operating System Android   My Question or Issue since the liked songs capacity was expanded I've been unable to play songs through...
  • 246 Views
  • 0 replies
  • 3 likes
  • 246 Views
  • 0 replies
  • 3 likes

Superuser Contribution Android app crashes when clicking on podcasts

PlanPremiumCountryEngland DeviceSamsung S8Operating SystemAndroid My Question or IssueMy android app keeps crashing when navigating to the podcasts tab in my library. This issue has persisted for about a week,my app is updated to the newest version.

  • Visitor
  • Plan Premium Country England  Device Samsung S8 Operating System Android    My Question or Issue My android app keeps crashing when navigating to the podcasts tab in my libra...
  • Ivan
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add songs to playlist

PlanPremiumCountryUSADeviceSamsung 10, DesktopOperating SystemAndroid Windows 10 My Question or IssueI can no longer add songs to any of my playlist. I have uninstalled and reinstalled the app without any luck. I find a song, click the 3 dots and whe...

  • Visitor
  • Plan Premium Country USA Device Samsung 10, Desktop Operating System Android Windows 10   My Question or Issue I can no longer add songs to any of my playlist. I have uninstalled and r...
  • Ivan
  • Spotify Legend
  • 862 Views
  • 1 replies
  • 0 likes
  • 862 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files on computer

I am trying to sync my local files to Spotify but it is not showing up on either my computer or my phone. I have followed the steps but nothing. What to do?

  • Casual Listener
  • I am trying to sync my local files to Spotify but it is not showing up on either my computer or my phone. I have followed the steps but nothing. What to do?
  • Ivan
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlists are all public but I haven't made them public

I have NEVER made my playlists public yet they are. All the switches are turned off in the Spotify section in my prefs on the desktop version and all playlists are made secret on the mobile version. I've tried logging on and off but all the playlists...

  • Music Fan
  • I have NEVER made my playlists public yet they are. All the switches are turned off in the Spotify section in my prefs on the desktop version and all playlists are made secret on the mobile version. ...
  • Greggy300
  • Music Fan
  • 711 Views
  • 6 replies
  • 0 likes
  • Account
  • 711 Views
  • 6 replies
  • 0 likes

Superuser Contribution Empty or insufficient releases list

PremiumRussia Trying to find New Releases in Dance/Electronic, but see only 2 releases from 2018. The same problem with other genres.

  • Casual Listener
  • Premium Russia   Trying to find New Releases in Dance/Electronic, but see only 2 releases from 2018. The same problem with other genres. 
  • tynemeshkai
  • Visitor
  • 484 Views
  • 4 replies
  • 0 likes
  • 484 Views
  • 4 replies
  • 0 likes

My favorite songs playlist is gone.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify deleted my favourite songs playlist. I tried it to recover rhe playlist but thats not...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...
  • SoundShots
  • Composer
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only Formerly Liked Songs Showing in my Followed Artist Library?

(On the Spotify App for iPhone)When I go through my library and go to artist's pages, I'm brought to a screen that only displays the songs I've liked from an artist. (I know there's an extra step to view the full library, but I can't find any way in ...

  • Visitor
  • (On the Spotify App for iPhone) When I go through my library and go to artist's pages, I'm brought to a screen that only displays the songs I've liked from an artist. (I know there's an extra step t...
  • Petya
  • Community Legend
  • 851 Views
  • 1 replies
  • 0 likes
  • artist library
    artist's library
    library settings
    liked songs
  • 851 Views
  • 1 replies
  • 0 likes

Can't see my liked songs

PlanPremiumCountryUkraineDevicePCOperating SystemWindows 10 My Question or IssueEvery time when I want to listen my liked music - I see "Your liked songs will appear here" and button "go to browse", but it's only problem on PC - on my Iphone I can li...

johnymaire_0-1595535326845.png
  • Casual Listener
  •   Plan Premium Country Ukraine Device PC Operating System Windows 10   My Question or Issue Every time when I want to listen my liked music - I see "Your liked songs will appear ...
  • johnymaire
  • Casual Listener
  • 613 Views
  • 2 replies
  • 0 likes
  • 613 Views
  • 2 replies
  • 0 likes

TRIPLE CLICK ON ANDROID HEADSET

Has anyone found a solution to this problem. The "triple click" works fine on any other application (aside from Spotify). Solutions and/or alternatives are highly appreciated.

  • Casual Listener
  • Has anyone found a solution to this problem. The "triple click" works fine on any other application (aside from Spotify). Solutions and/or alternatives are highly appreciated.
  • Abraham_Steve
  • Visitor
  • 1330 Views
  • 4 replies
  • 0 likes
  • 1330 Views
  • 4 replies
  • 0 likes

Songs in playlists created by Spotify (eg. Alternative 90s) keep changing their custom order.

Plan: FamilyDevices: Desktop + Android My Question or Issue: I've tried looking this up, but I can't find anything about it. Spotify's own playlists are bugging for me. I like to listen to them according to their custom order, from first to last song...

  • Casual Listener
  • Plan: Family Devices: Desktop + Android   My Question or Issue:   I've tried looking this up, but I can't find anything about it.   Spotify's own playlists are bugging for ...
  • alchimyst
  • Casual Listener
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Solved!! Lost favorite albums

I have just installed spotify on my new computer. When I logged on, all my favourite albums have gone. They're still on my phone.Is there a way to restore them to my computer?

  • Casual Listener
  • I have just installed spotify on my new computer. When I logged on, all my favourite albums have gone. They're still on my phone. Is there a way to restore them to my computer?
  • Billy-J
  • Spotify Star
  • 1002 Views
  • 5 replies
  • 0 likes
  • 1002 Views
  • 5 replies
  • 0 likes

Liked songs aren’t showing up

PlanPremiumCountryUnited StatesDeviceiPhone 6s My Question or Issue I installed the most recent update on Spotify the other day and I looked today and my liked folder and all 1300 songs are gone. I liked one and it says when I go to the artist that I...

  • Visitor
  •   Plan Premium Country United States Device iPhone 6s   My Question or Issue   I installed the most recent update on Spotify the other day and I looked today and my liked fol...
  • SoundShots
  • Composer
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes