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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

-Karma-

Roadie

288773 Views

89 replies

88 likes

  • 288773 Views
  • 89 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

isaacmendc

Casual Listener

148795 Views

232 replies

44 likes

  • 148795 Views
  • 232 replies
  • 44 likes

Most of my followed artists in library are gone

PlanFreeCountryBelgiumDeviceopen spotify (web player)Operating SystemWindows 10 My Question or Issue A large part of my library is not showing in the web player anymore. However, when I look up an artist that I know I used to follow, it still shows I...

Visitor

Plan Free Country Belgium Device open spotify (web player) Operating System Windows 10   My Question or Issue   A large part of my library is not showing in the web player anymor...

abryyeeevreteyu

Visitor

436 Views

2 replies

2 likes

  • 436 Views
  • 2 replies
  • 2 likes

Solved!! Release Radar/ Discover Weekly in India?

PlanPremiumCountryIndia Device(iPhone Xr)Operating System(iOS 14) My Question or Issue Are Release Radar and Discover Weekly available in India?

Casual Listener

Plan Premium Country India    Device (iPhone Xr) Operating System (iOS 14)   My Question or Issue   Are Release Radar and Discover Weekly available in India?  

osornios

Spotify Star

1199 Views

5 replies

2 likes

Discover weekly Release Radar
  • 1199 Views
  • 5 replies
  • 2 likes

My Release Radar changed overnight

PlanPremiumCountryRussiaDeviceHonor 10Operating SystemAndroid My Question or IssueHi!Today is Friday, so the new Release Radar was expected. I checked it yesterday at about 0:30 before going to sleep (so it was technically Friday already) - the playl...

Newbie

Plan Premium Country Russia Device Honor 10 Operating System Android   My Question or Issue Hi! Today is Friday, so the new Release Radar was expected. I checked it yesterday at about...

mysteryland2k17

Newbie

692 Views

1 replies

3 likes

Release Radar
  • 692 Views
  • 1 replies
  • 3 likes

Remove from the list of songs that I liked by mistake

PlanPremiumCountryArgentinaDeviceSamsung Galaxy 9+, PCOperating SystemAndroid, Windows 10 My Question or IssueRemove from the list of songs that I liked by mistake. Is there any way to know what song it was? I don't remember the name or the artist.

Visitor

Plan Premium Country Argentina Device Samsung Galaxy 9+, PC Operating System Android, Windows 10   My Question or Issue Remove from the list of songs that I liked by mistake. Is there ...

AdamDamon

Spotify Star

918 Views

1 replies

1 likes

  • 918 Views
  • 1 replies
  • 1 likes

Solved!! List of liked songs gone

PlanPremiumCountryThe NetherlandsDeviceiPhone and macbook My Question or IssueI've been using spotify for years, never trouble. This issue has just been here for a day now. I have spotify on both my iphone and my macbook. The lists and songs I like a...

Casual Listener

Plan Premium Country The Netherlands Device iPhone and macbook   My Question or Issue I've been using spotify for years, never trouble. This issue has just been here for a day now. ...

Billy-J

Spotify Star

1790 Views

3 replies

0 likes

  • 1790 Views
  • 3 replies
  • 0 likes

Albums are not appearing in album “list” in my Library

PlanPremiumCountryAustralia DeviceiPhone xs Operating SystemiOS 13.6 My Question or Issue Hello everyone. I have searched the net and forums and can’t find the answer, so I’m resorting to posting here and am really really hoping that someone will hav...

Visitor

  Plan Premium Country Australia  Device iPhone xs  Operating System iOS 13.6   My Question or Issue   Hello everyone.  I have searched the net and forums an...

AeroZ

Composer

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Keep queue list after force quitting

PlanPremiumCountryJapanDeviceiPhone 11Operating System(iOS 13.7) My Question or IssueRecently moved from GPM to Spotify. Pretty good so far. However, I did love one function from GPM, which is keeping and allowing me to add as many albums/songs to my...

Casual Listener

Plan Premium Country Japan Device iPhone 11 Operating System (iOS 13.7)   My Question or Issue Recently moved from GPM to Spotify. Pretty good so far. However, I did love one function ...

dfyp3852

Casual Listener

864 Views

2 replies

1 likes

  • 864 Views
  • 2 replies
  • 1 likes

Is it possible to recover OLD lists from more than 1 year ago?

PlanPremiumCountryCanadaDevice(Desktop, Laptop (Windows 10) and Android Galaxy S8Operating SystemWindows 10/Android My Question or IssueIs it possible to recover lists that were deleted more than a year ago? I've had spotify premium since about 2015,...

Casual Listener

Plan Premium Country Canada Device (Desktop, Laptop (Windows 10) and Android Galaxy S8 Operating System Windows 10/Android   My Question or Issue Is it possible to recover lists that w...

244 Views

0 replies

1 likes

  • 244 Views
  • 0 replies
  • 1 likes

Superuser Contribution No discover weekly

PlanPremiumCountryIndia DeviceDesktop, android, iOS I am not getting my discover weekly and I dont think I have ever got it while my friends are getting it. Attached is a screen shot of "Made For You". My Question or Issue

Visitor

Plan Premium Country India   Device Desktop, android, iOS   I am not getting my discover weekly and I dont think I have ever got it while my friends are getting it. Attached is&nbsp...

user-removed

Not applicable

1360 Views

10 replies

0 likes

  • 1360 Views
  • 10 replies
  • 0 likes

Discover Weekly is unavailable after 2 Months

PlanPremiumCountryIndiaDeviceWeb, IPhoneOperating System(iOS 10, chrome) My Question or IssueDiscover Weekly and Release Radar are unavailable after 2 Months. I've been listening and liking songs actively. I've tried searching for "Discover Weekly" -...

Regular

  Plan Premium Country India Device Web, IPhone Operating System (iOS 10, chrome)   My Question or Issue Discover Weekly and Release Radar are unavailable after 2 Months.  ...

AdamDamon

Spotify Star

733 Views

4 replies

1 likes

  • 733 Views
  • 4 replies
  • 1 likes

Why do local files songs only play on mobile spotify when desktop app is open?

PlanPremiumCountryUnited States DeviceMacbook Pro 2020, iPhone 11Operating SystemmacOS Catalina, ios 13.7 I have two songs saved in my local files folder. One of the songs can be played on my mobile spotify, but the other can only be played when I ha...

Visitor

Plan Premium Country United States   Device Macbook Pro 2020, iPhone 11 Operating System macOS Catalina, ios 13.7   I have two songs saved in my local files folder. One of the son...

Nico

Community Legend

618 Views

1 replies

1 likes

Troubleshooting
  • 618 Views
  • 1 replies
  • 1 likes

Preferences in "For you"

// Hi forum, when registering I specified preferences that have now changed, I no longer want to listen to this. Can I change these preferences or do I need to create a new account?Thanks in advance//

Visitor

// Hi forum, when registering I specified preferences that have now changed, I no longer want to listen to this. Can I change these preferences or do I need to create a new account? Thanks in ad...

210 Views

0 replies

0 likes

  • 210 Views
  • 0 replies
  • 0 likes

Help with shuffling a playlists and my screw up

Hey ya, tried to do a shuffle of a play list, and I followed this guide, https://www.dragonblogger.com/how-to-randomize-your-spotify-playlist-tracks/ Unfortunately it seems a bit outdated and you cant paste the new order. Is there any way for me to d...

Casual Listener

Hey ya, tried to do a shuffle of a play list, and I followed this guide, https://www.dragonblogger.com/how-to-randomize-your-spotify-playlist-tracks/ Unfortunately it seems a bit outdated a...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Bring back the old Library layout

Yes, I recently upgraded to the Note 20 Ultra. I absolutely HATE the newest versions of spotify. You took away our simple layout for the music making finding my music that I have downloaded impossible to find especially while driving. I'm literally o...

Newbie

Yes, I recently upgraded to the Note 20 Ultra. I absolutely HATE the newest versions of spotify. You took away our simple layout for the music making finding my music that I have downloaded impossibl...

gslayman

Gig Goer

3785 Views

4 replies

7 likes

downloads
music
Playlists
songs
  • 3785 Views
  • 4 replies
  • 7 likes

Can't change the cover

I'm trying to change the cover of my playlist. I click save but the image doesn't load in my playlist, I'm on android.

Casual Listener

I'm trying to change the cover of my playlist. I click save but the image doesn't load in my playlist, I'm on android.  

Emilia_8

Community Legend

846 Views

2 replies

1 likes

  • 846 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Discover weekly has not appeared after 15 july

PlanPremiumCountryRussia Operating SystemWindows 10 My Question or Issue Discover weekly has not appeared after start spotify in Russia.I change country in acc from America on Russia , i seek playlist on phone and web - no happens.Where is my Discove...

Newbie

Plan Premium Country Russia   Operating System Windows 10   My Question or Issue   Discover weekly has not appeared after start spotify in Russia. I change country in acc fr...

Peter

Spotify Legend

1430 Views

12 replies

0 likes

  • 1430 Views
  • 12 replies
  • 0 likes

All the songs, DELETED

PlanFree/PremiumCountryRomaniaDevicePCOperating SystemWindows 10 My IssueAll the songs existing on spotify are gone, i cant see any, and it looks like my liked songs and playlists got deleted. I tryed uninstalling, loging out and in, trying other ver...

Regular

Plan Free/Premium Country Romania Device PC Operating System Windows 10   My Issue All the songs existing on spotify are gone, i cant see any, and it looks like my liked songs and play...

LucaForever

Regular

748 Views

2 replies

0 likes

  • 748 Views
  • 2 replies
  • 0 likes

How does lyrics feature really works?

PlanPremiumCountryRussian FederationDeviceSony Xperia X PerformanceOperating SystemAndroid Oreo 8.0 My Question or IssueHow does the lyrics feature really works? I was reading somewhere that Spotify uses the Genius database. And for some songs it wor...

Visitor

Plan Premium Country Russian Federation Device Sony Xperia X Performance Operating System Android Oreo 8.0   My Question or Issue How does the lyrics feature really works? I was read...

471 Views

0 replies

0 likes

  • 471 Views
  • 0 replies
  • 0 likes

Liked songs no longer show up or load

PlanPremiumCountryGermanyDeviceSamsung j5Operating SystemAndroid My Question or IssueMy songs that I Liked no longer show up, I can still access the songs if I search for them.

Casual Listener

  Plan Premium Country Germany Device Samsung j5 Operating System Android   My Question or Issue My songs that I Liked no longer show up, I can still access the songs if I search...

Nico

Community Legend

880 Views

1 replies

0 likes

  • 880 Views
  • 1 replies
  • 0 likes

Playlists I have never made somehow added to my playlists

PlanPremium (Duo)CountryUnited States DeviceLenovo Thinkpad T460sOperating SystemWindows 10 My Question or IssueToday, I opened the Spotify app on my laptop to find that two new playlists had been added to my list of playlists, neither of which I rec...

Visitor

Plan Premium (Duo) Country United States   Device Lenovo Thinkpad T460s Operating System Windows 10   My Question or Issue Today, I opened the Spotify app on my laptop to find th...

AdamDamon

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes