Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302146 Views

96 replies

91 likes

  • 302146 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165273 Views

238 replies

44 likes

  • 165273 Views
  • 238 replies
  • 44 likes

Solved!!Superuser Contribution Discover weekly has not appeared after 15 july

PlanPremiumCountryRussia Operating SystemWindows 10 My Question or Issue Discover weekly has not appeared after start spotify in Russia.I change country in acc from America on Russia , i seek playlist on phone and web - no happens.Where is my Discove...

Newbie

Plan Premium Country Russia   Operating System Windows 10   My Question or Issue   Discover weekly has not appeared after start spotify in Russia. I change country in acc fr...

Peter

Spotify Legend

1541 Views

12 replies

0 likes

  • 1541 Views
  • 12 replies
  • 0 likes

Superuser Contribution Ordering of Albums

This is not an urgent issue, but the order in which my albums is listed has changed. It’s still alphabetical, but bands with “the” in the title are now listed under “t” rather than under the first letter of the second word, and this annoys me to no e...

Visitor

This is not an urgent issue, but the order in which my albums is listed has changed. It’s still alphabetical, but bands with “the” in the title are now listed under “t” rather than under the first le...

Elena

Moderator

415 Views

1 replies

1 likes

  • 415 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution logged into my spotify on desktop and lost all my playlists, followers, etc.

CountryUSADevicelenovo laptopOperating SystemWindows 10 My Question or Issuei lost my phone and logged into Spotify on my windows 10 desktop. when i logged in, i lost my followers, my playlists, my profile picture, and i only have two daily mixes. I'...

Newbie

Country USA Device lenovo laptop Operating System Windows 10   My Question or Issue i lost my phone and logged into Spotify on my windows 10 desktop. when i logged in, i lost my follower...

Alex

Spotify Legend

1880 Views

3 replies

0 likes

Account Help
login problems
  • 1880 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify doesn't like some songs

PlanPremiumCountryItalyDevice Operating SystemWindows 10 Title is provocative. I added a folder from my "local files" but somes songs seem to be impossible to be added. I know that it's not possible to put DMR protected files but, believe me, some so...

Casual Listener

  Plan Premium Country Italy Device   Operating System Windows 10   Title is provocative. I added a folder from my "local files" but somes songs seem to be impossible to be a...

Ivan

Spotify Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution I added a local song to my favourite songs, but now I can't delete it

PlanPremiumCountryItalyDevicePCOperating SystemWindows 10 build 2004 My Question or IssueHello, I'm having an issue with my favorite songs.Some time ago, I added a local file to my favorite song list, but now I want to remove it.The problem is that w...

Visitor

Plan Premium Country Italy Device PC Operating System Windows 10 build 2004   My Question or Issue Hello, I'm having an issue with my favorite songs. Some time ago, I added a local fi...

Mihail

Spotify Legend

699 Views

5 replies

0 likes

  • 699 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Library only available offline

PlanPremiumCountryUKDeviceiPhone 6SOperating SystemiOS 10 My Question or IssueVery curious as to other peoples' experience of this- when I am online, my library shows a seemingly random selection of albums that I have downloaded. In order to play an ...

Casual Listener

Plan Premium Country UK Device iPhone 6S Operating System iOS 10   My Question or Issue Very curious as to other peoples' experience of this- when I am online, my library shows a seemi...

Drainface

Casual Listener

1041 Views

2 replies

1 likes

  • 1041 Views
  • 2 replies
  • 1 likes

Daily mix don't refresh

PlanPremium for studentsCountryRussiaDeviceiPhone 7 PlusOperating SystemiOS 13.6 My Question or IssueI have 6 daily mixes, but they have not been updated for few months. Only the Release radar is updated. I always like and add songs that I like (Also...

Visitor

Plan Premium for students Country Russia Device iPhone 7 Plus Operating System iOS 13.6         My Question or Issue I have 6 daily mixes, but they have not been upda...

Bittencourt

Spotify Star

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

Liked songs missing from all devices

PlanPremiumCountryUSADevice(Samsung Galaxy 9, Dell Laptop)Operating System(iOS 10, Windows 10) My Question or IssueAbout a week ago I noticed my 2000 liked songs vanished from my phone. I searched for a solution and have reset my phone, all the spoti...

Visitor

  Plan Premium Country USA Device (Samsung Galaxy 9, Dell Laptop) Operating System (iOS 10, Windows 10)   My Question or Issue About a week ago I noticed my 2000 liked songs vani...

AdamDamon

Spotify Star

455 Views

1 replies

1 likes

  • 455 Views
  • 1 replies
  • 1 likes

I changed my phone and all my songs aren't in my library

I'm a premium user, the songs are in the old phone and in my laptop but my library in my new phone is empty.The first pic is from my old phone, the second pic is from the newer one

Visitor

I'm a premium user, the songs are in the old phone and in my laptop but my library in my new phone is empty. The first pic is from my old phone, the second pic is from the newer one  

robigouk

Composer

1425 Views

1 replies

0 likes

  • 1425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover weekly has not appeared after few weeks of Spotify usage

PlanPremium DuoCountryUkraineDevicedoes not matterOperating Systemdoes not matterMy Question or Issuewhat should i do to have this playlist

Casual Listener

Plan Premium Duo Country Ukraine Device does not matter Operating System does not matter My Question or Issue what should i do to have this playlist

Ivan

Spotify Legend

586 Views

3 replies

0 likes

  • 586 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist disappeard . Playlist is no longer valid

My Question or Issue I have a playlist I've been using for more than 3 years know, been my bible for travels, gym sessions, way to work... etc. Today, when trying the playlist I encountered the following message: " Playlist disappeared. The playlist ...

Visitor

My Question or Issue   I have a playlist I've been using for more than 3 years know, been  my bible for travels, gym sessions, way to work... etc.   Today,  when trying the pl...

Petya

Community Legend

4745 Views

2 replies

1 likes

playlist disappeared valid
  • 4745 Views
  • 2 replies
  • 1 likes

Wrong highlight when dragging rightclick (deleting the wrong songs)

Currently when you drag the right click a little, it will highlight the song where you released the click but the context menu that opens is for the song where you first clicked. Ive deleted so many songs i didnt want to delete because the visual fee...

Casual Listener

Currently when you drag the right click a little, it will highlight the song where you released the click but the context menu that opens is for the song where you first clicked. Ive deleted so many ...

osornios

Spotify Star

617 Views

3 replies

0 likes

Desktop
Other
  • 617 Views
  • 3 replies
  • 0 likes

Solved!! I can't find the artist "Moll" in the search

PlanPremium FamilyCountryBRAZILDeviceI HAVE TESTED ON CHROME BROWSER AND ANDROID APPOperating SystemMACOS MOJAVE AND ANDROID 10 My Question or IssueI can listen all the songs from the artist "Moll" using the artist's link, but when I try to find the ...

Newbie

Plan Premium Family Country BRAZIL Device I HAVE TESTED ON CHROME BROWSER AND ANDROID APP Operating System MACOS MOJAVE AND ANDROID 10   My Question or Issue I can listen all the songs...

SoundShots

Composer

712 Views

2 replies

0 likes

  • 712 Views
  • 2 replies
  • 0 likes

Disappering play lists

I upgraded From free to premium and all but one of my play lists disappeared. PlanPremiumCountry DeviceiPadps: normal premium not for student. It was the only label that I was allowed to choose when registrering...Operating System(iOS 10, Android Ore...

Visitor

I upgraded From free to premium and all but one of my play lists disappeared.     Plan Premium Country   Device iPad ps: normal premium not for student. It was the only la...

Billy-J

Spotify Star

467 Views

1 replies

0 likes

Premium for Students
  • 467 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I cannot see the songs in my library on desktop application.

PlanPremiumCountryTurkeyDeviceComputerOperating System Windows 10 My Question or IssueThere is a problem with the desktop version, I can't see my musics in my library on desktop application. My friends have the same issue, too.

Regular

Plan Premium Country Turkey Device Computer Operating System  Windows 10   My Question or Issue There is a problem with the desktop version, I can't see my musics in my library on...

Ver

Spotify Legend

2036 Views

3 replies

0 likes

Spotifydesktop
  • 2036 Views
  • 3 replies
  • 0 likes

Solved!! Playlist Cover Change

How do you change the cover for your playlist? I don't like the first four covers of the songs. I want it to be one image. I've searched all over Spotify Community but couldn't find the answer to this.

Composer

How do you change the cover for your playlist? I don't like the first four covers of the songs. I want it to be one image. I've searched all over Spotify Community but couldn't find the answer to thi...

AdamDamon

Spotify Star

732 Views

3 replies

0 likes

  • 732 Views
  • 3 replies
  • 0 likes

Reordering the Playlists - not the tracks

Plan: PremiumCountry: AllDevices: (iPhones, Samsungs, Macbooks, etc)Operating Systems: (iOS 10+, Android, Windows 10,etc.) My Question or Issue: How can I reorder my Playlists on my phone, iPad, and computer? I would like to reorder the PLAYLISTS the...

Visitor

Plan: Premium Country: All Devices: (iPhones, Samsungs, Macbooks, etc) Operating Systems: (iOS 10+, Android, Windows 10,etc.)   My Question or Issue:   How can I reord...

AdamDamon

Spotify Star

538 Views

1 replies

0 likes

order
organize
  • 538 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unwanted music in "Made for you/daily mix" playlist

PlanFreeCountryUnited States of AmericaDeviceMotorola g8 play, PC, browser, assorted TVs Operating SystemAndroid 9, windows 10, linux My Question or IssueI recently made a playlist for my little brother that is full of Disney music. I have played it ...

Newbie

  Plan Free Country United States of America Device Motorola g8 play, PC, browser, assorted TVs  Operating System Android 9, windows 10, linux   My Question or Issue I recen...

Lyubka

Moderator

2133 Views

3 replies

0 likes

  • 2133 Views
  • 3 replies
  • 0 likes

Uploading Local Files Only Selecting Full Album

Plan PremiumCountryUnited StatesDeviceMacbook ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to upload some songs to my local files. I recently downloaded all the songs I wanted as MP3s, uploaded those MP3s ...

Casual Listener

Plan  Premium Country United States Device Macbook Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm trying to upload some songs to my l...

AeroZ

Composer

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution One year later, and yes: This UI is complete trash. Prime example of fixing what isn't broken.

I don't know who or where this UI overhaul came from last year. I thought maybe I'd get used to it and become happy with it. The complete opposite is true. I save an album, and somehow this isn't added to my liked songs BY DESIGN? What the ever-lovin...

Casual Listener

I don't know who or where this UI overhaul came from last year. I thought maybe I'd get used to it and become happy with it. The complete opposite is true. I save an album, and somehow this isn't add...

Mihail

Spotify Legend

1091 Views

3 replies

2 likes

  • 1091 Views
  • 3 replies
  • 2 likes