Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 185967 Views
  • 68 replies
  • 71 likes
  • 185967 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 59435 Views
  • 85 replies
  • 36 likes
  • 59435 Views
  • 85 replies
  • 36 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 142160 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 142160 Views
  • 63 replies
  • 49 likes

Help with Queue

I've been very confused when listening to spodify because as soon as I switched to spodify premium, my queue would act very weird. I could listen to a song, and then music I have never even heard of, let alone added to my playlists would play. I'm ju...

  • Casual Listener
  • I've been very confused when listening to spodify because as soon as I switched to spodify premium, my queue would act very weird. I could listen to a song, and then music I have never even heard of,...
  • MrGC
  • Music Fan
  • 904 Views
  • 3 replies
  • 0 likes
  • Help
    queue
  • 904 Views
  • 3 replies
  • 0 likes

“Added this month” filter

For a few days I was able to shuffle songs in my “liked songs” playlist based on if they had been added this month, last month, this year and last year I think. The options were right above the list of songs in my likes and they just showed up, I’d c...

  • Visitor
  • For a few days I was able to shuffle songs in my “liked songs” playlist based on if they had been added this month, last month, this year and last year I think. The options were right above the list ...
  • 873 Views
  • 0 replies
  • 1 likes
  • added last month
    added last year
    Added this month
    added this year
  • 873 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlist completely changed

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy favourite playlist “In Electric Dreams” created by Spotify was recently changed into “Clu...

  • Casual Listener
  •   Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My ...
  • Nick089
  • Casual Listener
  • 972 Views
  • 2 replies
  • 0 likes
  • 972 Views
  • 2 replies
  • 0 likes

Superuser Contribution shuffle issues

PlanFree/PremiumCountryUnited states of americaDevice(Macbook air late 2013) My Question or IssueThe issue I am having is that when I connect to an amazon echo with my computer my Spotify is locked into a shuffle even though I am on my computer and t...

  • Visitor
  • Plan Free/Premium Country United states of america Device (Macbook air late 2013)   My Question or Issue The issue I am having is that when I connect to an amazon echo with my computer m...
  • Elena
  • Moderator
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Shuffle feature algorithm needs upgrading

PlanPremiumCountryUnited KingdomDevicesiPhone XS Max and Macbook Pro late 2016Operating SystemiOS 13.5.1 and macOS Catalina 10.15.5 My Question or IssueMy Liked Songs Library contains over 4100 songs and when on shuffle mode only plays the most recen...

  • Newbie
  • Plan Premium Country United Kingdom Devices iPhone XS Max and Macbook Pro late 2016 Operating System iOS 13.5.1 and macOS Catalina 10.15.5   My Question or Issue My Liked Songs Library...
  • 452 Views
  • 0 replies
  • 0 likes
  • algorithm
    frustration
    shuffle
    shuffling
  • 452 Views
  • 0 replies
  • 0 likes

"Your Mixtape X" remove songs

I recently noticed, that I'm not able anymore to remove songs Spotify plays in "Your Mixtapes" on the PC. I'm however able to remove them when I'm on my phone, but the changes are not saved, when I use Spotify over the desktop app again.Someone knows...

  • Visitor
  • I recently noticed, that I'm not able anymore to remove songs Spotify plays in "Your Mixtapes" on the PC. I'm however able to remove them when I'm on my phone, but the changes are not saved, when I u...
  • GilfeaRannte
  • Visitor
  • 787 Views
  • 1 replies
  • 4 likes
  • desktop app
    remove songs
    Your Mixtape
  • 787 Views
  • 1 replies
  • 4 likes

Inaccurate music history

PlanPremiumCountryUSDeviceAllOperating SystemAll My Question or IssueHello, when looking at my played music history there is a LOT of music in there that I have never, and would never listen to. I know my husband didnt listen to it, and even though m...

  • Visitor
  •   Plan Premium Country US Device All Operating System All   My Question or Issue Hello, when looking at my played music history there is a LOT of music in there that I have nev...
  • communitysux
  • Newbie
  • 2115 Views
  • 2 replies
  • 1 likes
  • 2115 Views
  • 2 replies
  • 1 likes

Why are there songs vanishing?

PlanPremiumCountrySpain DeviceWhateverOperating SystemWhatever My Question or IssueI noticed this long ago: some artists or songs that used to be available on Spotify, are no longer available. The search engine will not find them, and they disappeare...

  • Roadie
  • Plan Premium Country Spain   Device Whatever Operating System Whatever   My Question or Issue I noticed this long ago: some artists or songs that used to be available on Spotify,...
  • jomolist
  • Composer
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Rearrange Playlists

PlanFreeCountryU.S Operating SystemWindows 7 My Question or IssueIn my playlists, which feature hundreds of songs, my songs automatically appear at the bottom. In order to rearrange the playlist, I usually drag them upwards to where I want them. But ...

  • Visitor
  • Plan Free Country U.S   Operating System Windows 7   My Question or Issue In my playlists, which feature hundreds of songs, my songs automatically appear at the bottom. In order to...
  • Ivan
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Remove download SHOULD NOT unlike the album

PremiumUSAANDROID In the past removing a downloaded album kept it saved to your Spotify library. Now pressing remove download removes the album from your album tab/library. This is horrible for small artists, new releases and reissues. No, I don't wa...

  • Casual Listener
  • Premium USA ANDROID   In the past removing a downloaded album kept it saved to your Spotify library. Now pressing remove download removes the album from your album tab/library. This is horri...
  • thalyssa
  • Regular
  • 709 Views
  • 4 replies
  • 0 likes
  • Android
    downloads
  • 709 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can I copy 2,000 songs from a playlist into mine?

PlanPremiumCountryIsraelDeviceOnePlus6, Lenovo Yoga PCOperating SystemAndroid, Windows, Ubuntu My Question or IssueI would like to copy more than 2,000 songs from my "Liked Songs" to another playlist.Whenever I try to mark all songs from my PC and co...

  • Regular
  • Plan Premium Country Israel Device OnePlus6, Lenovo Yoga PC Operating System Android, Windows, Ubuntu   My Question or Issue I would like to copy more than 2,000 songs from my "Liked S...
  • ItayH
  • Regular
  • 2247 Views
  • 2 replies
  • 0 likes
  • 2247 Views
  • 2 replies
  • 0 likes

Superuser Contribution Duplicating playlist from abother user

PlanPremiumCountryIsraelDeviceOnePlus6, Lenovo Yoga PCOperating SystemAndroid, Windows, Ubuntu My Question or IssueI would like to duplicate another user's playlist, but the new playlist will be editable by me, unlike if I open he's shared library an...

  • Regular
  • Plan Premium Country Israel Device OnePlus6, Lenovo Yoga PC Operating System Android, Windows, Ubuntu   My Question or Issue I would like to duplicate another user's playlist, but the ...
  • ItayH
  • Regular
  • 715 Views
  • 2 replies
  • 0 likes
  • 715 Views
  • 2 replies
  • 0 likes

Superuser Contribution [BUG] Error de traducción en la lista de 'Canciones que te gustan'

Español:Falta la traducción para el texto que indica la cantidad de canciones guardadas en la lista de 'Canciones que te gustan'. En lugar de mostrarse '2831 canciones', se muestra '2831 songs' cuando eso no es lo correcto, ya que el idioma del teléf...

  • Regular
  • Español: Falta la traducción para el texto que indica la cantidad de canciones guardadas en la lista de 'Canciones que te gustan'. En lugar de mostrarse '2831 canciones', se muestra '2831 songs' cua...
  • user-removed
  • Not applicable
  • 1400 Views
  • 3 replies
  • 1 likes
  • bug
    canciones
    canciones que te gustan
    liked songs
    songs
    tus me gusta
  • 1400 Views
  • 3 replies
  • 1 likes

Incorrect "Date added" of songs in my playlist

PlanPremium My Question or IssueSongs in my playlist got randomly shuffled in terms of "Date added". I mean that songs i added a few months ago appear to be added few days ago. I tried reinstalling Spotify both on my mobile and PC but it didn't get f...

  • Newbie
  • Plan Premium   My Question or Issue Songs in my playlist got randomly shuffled in terms of "Date added". I mean that songs i added a few months ago appear to be added few days ago. I tried r...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Superuser Contribution Remove downloads, Removed from library

PlanPremiumCountryCanada Samsung Galaxy Operating SystemAndroid My Question or Issue Whenever I remove a downloaded album from my downloads it also automatically un-favorites it and removes it from my library. If I do not remember to click the heart ...

  • Newbie
  •   Plan Premium Country Canada  Samsung Galaxy Operating System Android    My Question or Issue   Whenever I remove a downloaded album from my downloads it also au...
  • Xenia
  • Moderator
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Tastebreakers Playlist

I'm looking for my 'tastebreakers' playlist. I can only find the one that I had from last year. Is this a Premium only playlist?? Thanks!

  • Visitor
  • I'm looking for my 'tastebreakers' playlist. I can only find the one that I had from last year. Is this a Premium only playlist??   Thanks!
  • user-removed
  • Not applicable
  • 1630 Views
  • 2 replies
  • 0 likes
  • tastebreakers
  • 1630 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs missing from 'Liked Songs' but only on the android app.

Plan: Premium Country: India Device: Oneplus 6T Operating System: Android My Question or Issue I have well over 400 songs that I had liked on my Spotify. Now the issue is that all of the songs which I liked appear fine within the 'Liked Songs' sectio...

  • Casual Listener
  • Plan: Premium  Country: India   Device: Oneplus 6T   Operating System: Android      My Question or Issue   I have well over 400 songs that I had liked on ...
  • rahulsahay114
  • Casual Listener
  • 1451 Views
  • 2 replies
  • 0 likes
  • 1451 Views
  • 2 replies
  • 0 likes

lyric feature

Plan Premium Country Indonesia Device Xiaomi Redmi Note 5A Prime Operating System Android Nougat My Question or Issue I cant find the lyric feature button anymore when i play a song, it once showed up but not for a long time then the button and the l...

  • Visitor
  • Plan Premium Country Indonesia Device Xiaomi Redmi Note 5A Prime Operating System Android Nougat   My Question or Issue I cant find the lyric feature button anymore when i ...
  • skroon19
  • Composer
  • 827 Views
  • 1 replies
  • 0 likes
  • 827 Views
  • 1 replies
  • 0 likes

Solved!! The song seems to be unplayable ln my playlist, but playable on the album

PlanFree/Premium Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Screenshot_20200612-002627_Spotify.jpg
  • Casual Listener
  • Plan Free/Premium   Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Billy-J
  • Spotify Star
  • 461 Views
  • 3 replies
  • 0 likes
  • 461 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution What is visible to my followers?

PlanPremium Operating SystemWindows 10, Android My Question or IssueTo make things clear, all my social settings are turned off on both platforms (Make my new playlists public, share my listening activity on Spotify and Show my recently played artist...

  • Newbie
  • Plan Premium   Operating System Windows 10, Android   My Question or Issue To make things clear, all my social settings are turned off on both platforms (Make my new playlists public...
  • Mario
  • Spotify Legend
  • 9974 Views
  • 1 replies
  • 1 likes
  • 9974 Views
  • 1 replies
  • 1 likes