downloaded songs deleted

[ANiebuhr]

Plan

Premium Family

Country

Germany

Device

(PC, Huawei P10 lite)

Operating System

(Android, Windows 10)

I use the app on windows and android. downloaded songs are deleted at irregular intervals. The button for downloading is then unexpectedly deactivated again. Can someone help me please?

[Jeremy · Accepted solution]

Hey there @ANiebuhr,

Thank you for your post here in the Community. We're sorry to hear about this.

We suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app.

It would also be great if you can try to download the songs with another internet connection to see if the issue persist?

We'll keep an eye out for your reply.

Cheers!