All my music and playlists are gone

[mgs47]

Plan

Premium

Country

PORTUGAL

Device

SAMSUNG A70

Operating sys

Android

From one day to another all my likes and playlists simply desapeared. No account no link to another device nothing. Just gone I can't even make a list that shows on my playlists. 

My Question or Issue

[OscarDC]

Hey @mgs47,

Thank you for reaching out to the Community and welcome.

To start investigating this behavior, would you mind confirming if you have performed a clean reinstall of the app already? If not, we'd recommend following the steps mentioned in this article to see if it makes any difference. 

If the issue persists, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out. 

Lastly, it's worth trying with a different Wi-Fi network to see if it makes any difference. You can use your mobile data to test it. 

Hope this helps. Let us know how it goes.