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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3127 Views
  • 49 replies
  • 2 likes
  • 3127 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • NasodNavor
  • Newbie
  • 12455 Views
  • 259 replies
  • 12 likes
  • 12455 Views
  • 259 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 823 Views
  • 1 replies
  • 0 likes
  • 823 Views
  • 1 replies
  • 0 likes

Why does my Spotify not letting me listen to music

When I open Spotify and go to my playlist it comes up with a list of example songs (plays it for like 8secs) how do I listen to the whole song it never use to do this

  • Visitor
  • When I open Spotify and go to my playlist it comes up with a list of example songs (plays it for like 8secs) how do I listen to the whole song it never use to do this
  • Taylith
  • Rising Star 3
  • 73 Views
  • 1 replies
  • 1 likes
  • 73 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why can’t I search for a song in my playlist

When on my own created Spotify playlist, I now can’t search for a doing, you used to be able to scroll down and a search bar would appear however this is gone ?

  • Visitor
  • When on my own created Spotify playlist, I now can’t search for a doing, you used to be able to scroll down and a search bar would appear however this is gone ?
  • AlejaR
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to remove songs from collaborative playlist

I've been trying to remove songs from a collaborative playlist that I have with my friend, however I'm unable to do so. I am currently using the Spotify desktop app and I have followed/liked the playlist. Although I can click and see the "Remove from...

  • Newbie
  • I've been trying to remove songs from a collaborative playlist that I have with my friend, however I'm unable to do so. I am currently using the Spotify desktop app and I have followed/liked the play...
  • NateBrahms
  • Visitor
  • 18121 Views
  • 90 replies
  • 31 likes
  • collaborative playlist
    Glitch
  • 18121 Views
  • 90 replies
  • 31 likes

Superuser Contribution pas d'acces à la rétrospective 2022

Bonjour, ce n'est pas une question très importante mais malgré mon abonnement à Spotify Premium je n'ai accès nulle part à ma retrospective 2022, mais seulement à une playlist de mes titres préférés 2022. Sauriez vous m'aider ? Merci d'avance

  • Visitor
  • Bonjour, ce n'est pas une question très importante mais malgré mon abonnement à Spotify Premium je n'ai accès nulle part à ma retrospective 2022, mais seulement à une playlist de mes titres préférés ...
  • AlejaR
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is moving downloaded musics from hd folder to sd card possible?

Spotify keeps downloading to my cell storage instead of the SD card despite having it set to download to SD card on settings. I already gave up on trying to fix that as I tried everything and nothing works.I want to know if there's a way to move the ...

  • Visitor
  • Spotify keeps downloading to my cell storage instead of the SD card despite having it set to download to SD card on settings. I already gave up on trying to fix that as I tried everything and nothing...
  • Joan
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution stop automatically playing suggested songs when trying to play my playlist

Trying to play my playlist and recently Spotify plays a suggested track every other song - most annoying. How do I delete this feature before I delete Spotify!!

  • Visitor
  • Trying to play my playlist and recently Spotify plays a suggested track every other song - most annoying. How do I delete this feature before I delete Spotify!!
  • Alex
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution liked songs

Plan Premium Country Italy Deviceiphone 13Operating System(iOS 16.1) My Question or Issue Any to completely remove the "enhanced" option on the liked songs playlist on the mobile app. Whatever I do, when i go back to the playlist or listening to it, ...

  • Visitor
  • Plan Premium  Country Italy    Device iphone 13 Operating System (iOS 16.1)       My Question or Issue   Any to completely remove the "enhanced" op...
  • Alex
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Playlist added to my library, but unable to add songs to it

PlanFree/PremiumCountry DeviceIphone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI saved a playlist from my old account to my current one. I am able to play it, I also downloaded it so its available when I am not con...

  • Visitor
  •   Plan Free/Premium Country   Device Iphone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I saved a playlist from my old account to...
  • Amayy
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect - Filtered Songs from Liked Songs do not play

PlanPremiumCountryUSDeviceIssue persists on iPhone, Macbook, and Windows (PC)Operating SystemWindows 10, whatever the latest macbook and iphone OS's are. My Question or IssueHere's a video showing my issue - it's a little cropped to preserve some pri...

  • Casual Listener
  • Plan Premium Country US Device Issue persists on iPhone, Macbook, and Windows (PC) Operating System Windows 10, whatever the latest macbook and iphone OS's are.    My Question or I...
  • nousername422
  • Regular
  • 1043 Views
  • 16 replies
  • 3 likes
  • 1043 Views
  • 16 replies
  • 3 likes

Superuser Contribution Cannot shuffle liked songs

PlanPremium DuoCountryUsaDeviceAndroid Note 21My Question or IssueEverytime I try to shuffle my liked songs it says I've discovered a premium feature!

  • Casual Listener
  • P lan Premium Duo Country Usa Device Android Note 21 My Question or Issue Everytime I try to shuffle my liked songs it says I've discovered a premium feature! 
  • Vasil
  • Moderator
  • 197 Views
  • 7 replies
  • 0 likes
  • 197 Views
  • 7 replies
  • 0 likes

Superuser Contribution Auto Play still enabled whatever configured on settings

Hello, i don't know how i could report bug or contact directly Spotify for this kind of problem. Autoplay was activated without my consent and yes, i disabled it. But it's still persist for no reasons. I needs to know what's is going on. Someone can ...

  • Casual Listener
  • Hello, i don't know how i could report bug or contact directly Spotify for this kind of problem. Autoplay was activated without my consent and yes, i disabled it. But it's still persist for no reason...
  • Wolfshards
  • Casual Listener
  • 178 Views
  • 2 replies
  • 2 likes
  • autoplay
    bug
    Spotify
  • 178 Views
  • 2 replies
  • 2 likes

Superuser Contribution Search in favourite songs

Hey, I want to search a song by a keyword within my favourite songs and I don't find a way to do that. There is no menu offered in favourite songs. How can that be? I have thousands of songs there and cannot scroll through all of them. Please help

  • Visitor
  • Hey, I want to search a song by a keyword within my favourite songs and I don't find a way to do that. There is no menu offered in favourite songs. How can that be? I have thousands of songs there an...
  • Eni
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs on Artist page includes all songs from liked albums

PlanPremiumCountryDenmarkDeviceiPhones and iPadsOperating SystemiOS 14 My Question or IssueThe result of liking an album seems to change sometimes (due to updates). Currently, when liking an album, all songs on the album are included in the liked son...

  • Visitor
  • Plan Premium Country Denmark Device iPhones and iPads Operating System iOS 14   My Question or Issue The result of liking an album seems to change sometimes (due to updates). Currently...
  • Ragd3
  • Casual Listener
  • 488 Views
  • 4 replies
  • 5 likes
  • 488 Views
  • 4 replies
  • 5 likes

Superuser Contribution Necesito ayuda con mis me gusta.

PlanPremiumCountryChile Device(iPhone 11, ipad, pc)Operating System(iOS 16.2, Windows 10) He estado teniendo problemas con mis gusta desde hace un tiempo, he agregado canciones y al tiempo desaparece el corazón pero siguen apareciendo en mi bibliotec...

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  • Newbie
  • Plan Premium Country Chile   Device (iPhone 11, ipad, pc) Operating System (iOS 16.2, Windows 10)   He estado teniendo problemas con mis gusta desde hace un tiempo, he agregado ca...
  • OscarDC
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes after tapping "Cancel" button in playlist search

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 16.2 IssueI've noticed somewhat inconsistently but often that the app will crash whenever I attempt to search for a song within any of my playlists. I have updated the app to the lates...

  • Newbie
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 16.2   Issue I've noticed somewhat inconsistently but often that the app will crash whenever I attempt to searc...
  • Lyubka
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution My library playlist is missing from my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 106 Views
  • 2 replies
  • 0 likes
  • 106 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to search or sort personal playlist

Hello everyone, Lately the app has not been letting me search through songs in my personal playlist and also won't let me sort. When I drag down on my screen, I can't access the search bar or sort button that's usually at the top of the playlist. I'v...

  • Casual Listener
  • Hello everyone,   Lately the app has not been letting me search through songs in my personal playlist and also won't let me sort. When I drag down on my screen, I can't access the search bar o...
  • Yordan
  • Moderator
  • 100 Views
  • 2 replies
  • 0 likes
  • 100 Views
  • 2 replies
  • 0 likes