Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

Dian_0-1673963885652.png
  • Moderator
  • Moderator
  • 乃卂乃ㄚ乇匚卄ㄖ0
  • Roadie
  • 7370 Views
  • 110 replies
  • 20 likes
  • 7370 Views
  • 110 replies
  • 20 likes

Feedback on sharing the "Your Top Songs 2022" playlist

Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...

  • Moderator
  • Moderator
  • ibuprofen
  • Newbie
  • 17944 Views
  • 76 replies
  • 11 likes
  • 17944 Views
  • 76 replies
  • 11 likes

If your Wrapped is not appearing, check out this thread.

Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...

  • Moderator
  • Moderator
  • 12152122834
  • Visitor
  • 39572 Views
  • 490 replies
  • 16 likes
  • 39572 Views
  • 490 replies
  • 16 likes

Your 2022 Wrapped feedback thread

Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...

  • Moderator
  • Moderator
  • Sondering_Yuugen
  • Newbie
  • 18762 Views
  • 442 replies
  • 10 likes
  • 18762 Views
  • 442 replies
  • 10 likes

Deprecating Preview clips

Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...

  • Moderator
  • Moderator
  • Yordan
  • Moderator
  • 15069 Views
  • 144 replies
  • 13 likes
  • Liked Songs Playlist
    Playlists
    Your Library
  • 15069 Views
  • 144 replies
  • 13 likes

Daniel Lanois - Acadie

PlanPremium CountryCanadaDevicePC, Pixel Operating SystemWindows 10, Android My Question or IssueWhy isn't Daniel Lanois - Acadie available in Canada?

  • Regular
  • Plan Premium   Country Canada Device PC, Pixel   Operating System Windows 10, Android   My Question or Issue Why isn't Daniel Lanois - Acadie available in Canada? ...
  • BrendanMD
  • Newbie
  • 421 Views
  • 3 replies
  • 1 likes
  • 421 Views
  • 3 replies
  • 1 likes

how to remove downloads

hey y’all i got new phones and i’m trying to download for when i’m offline but it says to remove downloads from other devices but those have all already been reset completely and it’s still not working .. SOMEBODY HELP PLEASE

  • Visitor
  • hey y’all i got new phones and i’m trying to download for when i’m offline but it says to remove downloads from other devices but those have all already been reset completely and it’s still not worki...
  • Amayy
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Daily mix isn’t changing daily

The daily mix playlist isn’t changing daily. The same songs are still on the playlist the same week.

  • Visitor
  • The daily mix playlist isn’t changing daily. The same songs are still on the playlist the same week.
  • Amayy
  • Spotify Star
  • 1040 Views
  • 1 replies
  • 0 likes
  • 1040 Views
  • 1 replies
  • 0 likes

Solved!! Library is not showing up

PlanPremium StudentCountryUSADeviceSamsung Galaxy A50Operating SystemAndroid 11My Question or IssueI was trying to go to my library to look at my playlists and such and it says I haven't saved anything and I know I have because it shows up on every o...

  • Casual Listener
  • Plan Premium Student Country USA Device Samsung Galaxy A50 Operating System Android 11 My Question or Issue I was trying to go to my library to look at my playlists and such and it says I ha...
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Local Files not appearing on Android

Plan: PremiumCountry: AustraliaDevice: Pixel 5Operating System: Android 13Spotify Version: 8.7.74.443 My Question or IssueI'm having issues getting Spotify to detect local files on my phone. The 'Local Files' folder is appearing in Spotify, but the f...

  • Casual Listener
  • Plan: Premium Country: Australia Device: Pixel 5 Operating System: Android 13 Spotify Version: 8.7.74.443   My Question or Issue I'm having issues getting Spotify to detec...
  • vanessatamora
  • Visitor
  • 670 Views
  • 6 replies
  • 0 likes
  • 670 Views
  • 6 replies
  • 0 likes

Superuser Contribution Sync spotify local playlist between ubuntu and android

I have followed several guides without results. I use ubuntu 22.04 on pc, andoid on my smartphone and have spotify premium. I created a playlist (from the android device) with local files, and I would like to synchronize that playlist on the pc . I c...

  • Newbie
  • I have followed several guides without results. I use ubuntu 22.04 on pc, andoid on my smartphone and have spotify premium. I created a playlist (from the android device) with local files, and I woul...
  • Lyubka
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution My number of Public Playlists isn't updating, what to do?

My account continually says 325 public playlists even though I have over 700 at this point. How do I solve this so they are all public? I do have some marked Private, but not many.

  • Visitor
  • My account continually says 325 public playlists even though I have over 700 at this point. How do I solve this so they are all public? I do have some marked Private, but not many.
  • MihailY
  • Moderator
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast episode changed content but same picture/title

A daily affirmation podcast I have been listening to for a while has suddenly changed. It's now a woman and different affirmations spoken. The picture and title and playlist is still the same but the content is completely different! I am quite picky ...

  • Visitor
  • A daily affirmation podcast I have been listening to for a while has suddenly changed. It's now a woman and different affirmations spoken. The picture and title and playlist is still the same but the...
  • Lyubka
  • Moderator
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Albums do not show in the library

PlanPremiumCountryKenya DeviceMacBook Pro 2019 Intel Core i7)Operating System(MacOS Ventura 13.0)Spotify for macOS (Intel)1.1.97.962.g24733a46 My Question or IssueLiking albums on desktop does not add them to the library even after a clean reinstall ...

  • Casual Listener
  • Plan Premium Country Kenya   Device MacBook Pro 2019 Intel Core i7) Operating System (MacOS Ventura 13.0) Spotify for macOS (Intel) 1.1.97.962.g24733a46   My Question or Issue ...
  • MihailY
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot play the Danheim songs on my profile

When I try to play Danheim songs, they´re unfortunatelly not playing. I don´t know why, but it´s probably broken somehow. I´m paying for the premium account and I cannot play all songs? I don´t know why it´not working and especialy just for Danheim. ...

  • Newbie
  • When I try to play Danheim songs, they´re unfortunatelly not playing. I don´t know why, but it´s probably broken somehow. I´m paying for the premium account and I cannot play all songs? I don´t know ...
  • Lyubka
  • Moderator
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do I have an extra-like on my playlist?

It shows me that someone likes some of my playlists instantly after making them public, which is impossible, especially that I did not post them on my profile. I sent a playlist to someone, which was private until now, and it shows that someone has a...

  • Newbie
  • It shows me that someone likes some of my playlists instantly after making them public, which is impossible, especially that I did not post them on my profile. I sent a playlist to someone, which was...
  • MihailY
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Solved!! Can’t edit my collaborative playlist

PlanFreeCountryUSDevice(iPhone 13)Operating System(iOS 16.2)The problemI have a collaborative playlist. I was the one to make it. when I try to edit so I can add a picture it just freezes the app completely. I am updated to the newest version I’ve op...

  • Casual Listener
  • Plan Free Country US Device (iPhone 13) Operating System (iOS 16.2) The problem I have a collaborative playlist. I was the one to make it. when I try to edit so I can add a picture it just ...
  • Atgfootball07
  • Casual Listener
  • 109 Views
  • 1 replies
  • 0 likes
  • playlist editing
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs in playlist changing by themselves

PlanPremiumCountryNorwayDeviceAllOperating SystemAll My Question or IssueI have had spotify since the invite beta so I am not new. In rare occasions the last years I have experienced that some songs in my playlist change by themselves. The latest one...

  • Regular
  •   Plan Premium Country Norway Device All Operating System All   My Question or Issue I have had spotify since the invite beta so I am not new. In rare occasions the last years I ...
  • Endslikecrazy
  • Newbie
  • 1852 Views
  • 12 replies
  • 0 likes
  • 1852 Views
  • 12 replies
  • 0 likes

Superuser Contribution Blend has never updated on any device

I thought blend playlists were static, as none of mine have ever updated. Now that I know they are supposed to, I have tried logging out on all my devices multiple times, deleting and reinstalling the app, and manually refreshing, but all just lead t...

  • Newbie
  • I thought blend playlists were static, as none of mine have ever updated. Now that I know they are supposed to, I have tried logging out on all my devices multiple times, deleting and reinstalling th...
  • Vasil
  • Moderator
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes

Changed plan and lost all data

So today I changed from a family plan (both my wife and I were using) to the Premium Duo, and when I added my wife to it, she lost all of her playlists and song data. Is there any way to get this back?

  • Newbie
  • So today I changed from a family plan (both my wife and I were using) to the Premium Duo, and when I added my wife to it, she lost all of her playlists and song data. Is there any way to get this bac...
  • Taylith
  • Rising Star 3
  • 59 Views
  • 1 replies
  • 1 likes
  • 59 Views
  • 1 replies
  • 1 likes

Can't make playlists official?

Many playlists are "public" but does not show among my public playlists.

  • Visitor
  • Many playlists are "public" but does not show among my public playlists.
  • dinomight
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I "like" a song, does it automatically add it to my queue

Do I have to click "like" a song and then click on "add it to queue" or does it automatically add it to the queue when I click "like"

  • Visitor
  • Do I have to click "like" a song and then click on "add it to queue" or does it automatically add it to the queue when I click "like"
  • Lyubka
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist is playing wrong songs

My playlists look correct but after playing the first song, start playing song snot on the list and worse, not to my liking. This is happening on my account on multiple devices (Windows Desktop and Android)I have changed my pw, logged out, uninstalle...

  • Casual Listener
  • My playlists look correct but after playing the first song, start playing song snot on the list and worse, not to my liking. This is happening on my account on multiple devices (Windows Desktop and A...
  • Alex
  • Moderator
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes