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All of my saved albums and playlists are gone?

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All of my saved albums and playlists are gone?

Visitor
  1. Plan
  2. Premium

Country Australia 

 

Device Samsung Galaxy S9

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System Android 

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I have been a premium member for years and my payments are still being deducted but all of my saved songs, playlists and albums are gone why?

1 Reply
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Re: All of my saved albums and playlists are gone?

Moderator
Moderator

Hey @SeanPaul78,

 

Thanks for reaching out about this here in the Community.

 

If you accessed your Spotify account and found out that Your Library is suddenly empty, it’s possible you logged in to the wrong account. In this case, it'd be good to follow the steps in this article to see if you can find and access the right one.

 

For further help regarding how this can be handled, feel free to get in touch with our folks in the Support team. You can do this by following the steps here, featured in the section called Write to us

 

Let us know how you get on. We'll look out for your reply!

MarioModerator
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