All playlists are gone after I was logged out. Recovery not helpful.

[#1]

I think I may have two accounts and the only one I keep getting into has no saved playlists, but I had been using an account with many curated playlist that I’m desperate to get back. Please help!

[Bittencourt]

Hi there, thanks for reaching out.

There are several ways you can use to locate a Spotify account:

1. Check your email addresses 

• Enter any email addresses you use into our password reset form. If there's an account associated with it, we’ll let you know in your email inbox. Tip: you can look for an email with the subject “Reset your password” and then follow the steps to recover your account.
• Check your email inboxes, including any spam or junk folders, for emails from Spotify. If you have any, it’s likely there’s an account associated with that email address. 

Once you've checked your email addresses and found any of the above, you can use that email address to log in.

If you aren't sure of your account's password, continue to reset the account’s password, then use that email address and the new password to log in.

2. Check Facebook

It's also possible to register for a Spotify account using your Facebook credentials. To check if you have a Spotify account connected to Facebook:

1. Log into Facebook and select Settings on the dropdown in the top-right.
2. Choose Apps and Websites.
3. If you see the Spotify icon, you have a Spotify account connected to Facebook. 

If you find Spotify listed in your apps, you can access that Spotify account by choosing LOG IN WITH FACEBOOK in the login page.

Keep in mind that you can also sign up for Spotify using a phone number, Apple, or Google. Try logging in to the account page with these options.

3. Check for info on your device

If you’ve used the Spotify app on a Windows or Mac desktop or an Android mobile device, you can find your username with information stored on your device.

Let me know how it goes!