Arquivos locais não aparecem no celular

[fernandavms]

Plan

Premium

Country

Brasil

Device

iPhone 11

Operating System

iOS 10

My Question or Issue

Estou tentando passar as músicas dos arquivos locais no celular e elas não aparecem, antes ficavam cinzas e o download não era feito. Depois de fazer várias outras coisas, desinstalei e instalei de novo o app no celular e piorou a situação: os arquivos locais nem chegam a aparecer. Tocam e estão na playlist do computador, mas, quando abro pelo celular, indica que não tem nada adicionado. Já tentei baixar pra ver se aparecia e nada aconteceu. O que faço? Obrigada desde já.

[Alex]

Hey there @fernandavms,

Thanks for the post! Hope you don't mind us replying in English, as that's the official language of the Community!

If you're having troubles seeing and streaming local files from your mobile device, I'd first recommend making sure of the following:

• Log out and back in your Spotify account on each device.

• You're logged in to the same account on both your desktop and your mobile or tablet.

• The Spotify app is not set to Offine on either device.

• Both your desktop and mobile devices are connected on the same network connection.

• The file types of your local files are supported by Spotify. You can find more info here.

• In order to download local files to your mobile device, you'll need to have a Premium subscription. Find out how to check your subscription status.

• There’s enough free space on the device’s memory (we recommend at least 1GB).

• You have the latest version of the Spotify app installed (on both devices).

• Your devices' firmware is up-to-date. 

• You can only download music and podcasts to a maximum of 5 separate devices for a maximum of 10,000 songs per device.

• In your router settings, check that UPnP (Universal Plug and Play) is enabled.

• Windows shows your network as private and not public.

• Spotify is set as an exception in any firewall or internet security program. 

If none of these do the trick, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.

Hope this helps.