Artists section of Library no longer works after following 1,000+ artists

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Artists section of Library no longer works after following 1,000+ artists

MattSuda
Rock Star 24
Rock Star 24

It's great news that Spotify has removed the 10,000 library limit for songs and albums, but what about artists? If you follow more than 1,000 artists, the artist section of your library becomes incomplete and unusable and it breaks the follow buttons on artist pages. You should be able to follow an unlimited amount of artists too.

 

In early 2019 the artists section of library was updated so that only followed artists would now show up in the section. Following artists worked just fine before this and it had no impact on the library. Ever since early 2019 when the new updated library system rolled out on desktop and mobile, the mobile app and desktop app "artists section" only shows some of the artists I am following. However, on the desktop app it shows I am following 2,300 artists like it's supposed to show when I go to my Spotify profile, but when I go to a lot of those artist pages in the mobile app it shows that I am not following them like it does show I am following them when I view the artist pages on desktop. There seems to be an issue with the mobile app having a separate "followed artists" database than the desktop app uses when going to the artist pages to see if you follow them. Another issue is it seems the library "artists" view doesn't show all of the artists you are following. If you count them you'll see a lot missing and it's less than the number shown on the "following" list when you go to your Spotify profile page. Artists that I have saved music from are not showing up. I only follow artists I have saved music from. So it isn't a problem of the artist doesn't show up because I haven't saved any music from them, I have saved music from them. Support wasn't very helpful solving this for me either when I contacted them several times. Using a test account I was able to reproduce the problem. So "artists" library section and artist pages on mobile only recognizes a small amount of followed artists and if you try to follow a new artist in the mobile app it doesn't save it. Solution for now is to only manage artists (follow and unfollow) using the desktop app. If you go to an artist page in the mobile app and follow it, Spotify will show you are following that artist, but when you restart the mobile app it's gone. Have to follow/unfollow artists from the desktop app. The artists library section and artist pages in the mobile app are not functional right now for people who follow a few thousand artists. Can Spotify please allow unlimited following of artists in library too and not just songs and albums? Following a few thousand artists means only some of them show up in library and sometimes will show you not following them when you go to their artist page.


Originally posted here: 

https://community.spotify.com/t5/Community-Blog/Save-save-save/bc-p/4964078/highlight/true#M17716

 

TL;DR: If you follow more than 1,000 artists, some artists you follow won't show under "artists" section in Your Library in the desktop and mobile apps. The follow button on artist pages in the mobile app becomes broken. So even if you follow an artist, the mobile app will show you are not and it won't save any new follows. Solution is to only follow or unfollow artists using the desktop app.

 

It's confusing to explain but hopefully you understand what I'm talking about. The screenshots do a good job at showing what's going on.

 

Screenshots below (note: this happens to many artists not just the one shown)

 

Desktop:

 

spotifyartists2.png

 

spotifyartists.png

 

spotifyartists4.png

 

spotifyartists3.png

 

Mobile (iOS):

 

IMG_6227.jpg

 

IMG_6226.jpg

 

IMG_6230.jpg

 

IMG_6231.jpg

MattSudaRock Star 24
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32 Replies

MattSuda
Rock Star 24
Rock Star 24

I am definitely seeing improvements to this issue! It's not quite 100% fixed yet though. 🙂 🎉

 

Keep in mind some Spotify users are using the stable versions of the apps and other users are using the alpha/beta versions of the apps. 

 

Users of the alpha/beta versions of the mobile apps will generally see fixes before the users using the stable mobile app versions. So the current fixes that are out are not yet out to all users just yet. That's why I didn't want to rush out with my findings over the last few weeks just yet, but I will post the details now.

 

From my testing, what's working so far:

(Tested in the alpha/beta iOS app version 8.6.34, Android not tested yet)

(Tested in desktop app version 1.1.61 and current web player version)

 

  • In the mobile app and desktop app / web player when I go to artist pages, they now show the correct follow status. New follows are saved upon app close and restart.

  • When going to the "artists" section of "Your Library" in the mobile and desktop app, I can now search for and see all of the artists I follow (previously only web player could do this)

What's still broken so far:

  • Desktop app still limits the following count and following list on user profiles to 1,000

  • Recently the following count was removed in the desktop app and web player from all user profiles that follow more than 1,000 artists/users. So right now you cannot see your own following count and list which includes both artists and users in the desktop app or web player if you follow more than 1,000 artists/users. The following count still shows on user profiles in the mobile app but if the user is following more than 1,000 you get an error when tapping on it to see the full list. To see all artists you are following you currently can only use the "artists" section of "Your Library".
MattSudaRock Star 24
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MattSuda
Rock Star 24
Rock Star 24

Following list on profiles is back and working again (if you follow more than 1,000) but no change. Still limited to 1,000 in the count and can only view 1,000 in the list. What was the whole point in removing this for about 1.5 weeks? Hope to see improvement here too.

MattSudaRock Star 24
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Gnanjari
Casual Listener

Now it's also fixed in the desktop version 😀

Gnanjari
Casual Listener

They've finally fixed it!!!!

MattSuda
Rock Star 24
Rock Star 24

Hey @Gnanjari and everyone else,

 

I saw improvements to following artists and using the artists section of "Your Library" about 2 weeks ago. However these improvements are not yet live across all platforms yet and these improvements do not quite fully fix the problem.

 

I'll be monitoring how it goes over the next several weeks and I will let you all know the status of this bug once things are further along. But so far things are looking much better!

MattSudaRock Star 24
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shAidawn
Casual Listener

Mine broke too! its extremely frustrating considering I had no prior warning about it and now the function is rendered useless for me I can't even unfollow and the total is no longer correct. I can't believe I pay 10 a month and it can't even work properly.

whatchusay
Roadie

This is also happening to me, so frustrating...

MattSuda
Rock Star 24
Rock Star 24

I came across a similar thread where someone couldn't see past 3,000 profile followers. This is different than the artist issue since followers list is only relating to user profiles. But it appears for the following / followers system there is a huge issue of it being limited.

 

https://community.spotify.com/t5/Desktop-Windows/I-can-t-see-New-followers/td-p/5170173

 

I don't have very many Spotify followers so I cannot test this out to see if I can replicate this behavior.

MattSudaRock Star 24
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Boxster
Regular

The profile on the desktop app(or webapp) no longer shows the total number of artists with the new update(for both) and the following shows the same list that is limited to 1000 artists, but the open.spotify.com/collection/artists will show all of them, and that's fine for me, I would just like them to make it auto-sorted (or sortable) by "recently-added" to give it a bit more functionality since it doesn't help much when new artists are added to the list in a random place.

It's funny because I can remove and readd(refollow) these artists and they show up only until you restart the desktop app, then they disappear from both the 1000-list in the desktop app and the webapp-profile(following) lists.

It must have to do with the age at which they were added by me, but some of the oldest ones are still there, so that's strange. Apparently it has nothing to do with when I added them, there are some not showing up that I added recently.

Chelsea Cutler works for me but these won't for some reason:

 

Aerosmith,Airplanes,Amy Grant,Amy Winehouse,Angel Olsen,Annie Lennox,Aphex Twin,Arctic Monkeys,B.o.B.,Bastille,Bauhaus,Bebe Rexha,Beyonce,Big Thief,Billie Eilish,Billy Idol,Billy Joel,Bjork,Black Sabbath,Blu DeTiger,Blur,Boyz II Men,Bryan Ferry,Carlos Santana,Chaka Khan,Chase Atlantic,Cocteau Twins,Commodores,Crystal Castles,Culture Club,Daryll Hall & John Oates,Deborah's Child,Deftones,Depeche Mode,**bleep** Dale,**bleep** Dale and his Del-Tones,Die Antwoord ,DiVinyls,Dmitri Shostakovich,Doja Cat,Doja Cat,Dr. Dre,Dua Lipa,Echobelly,Eminem,Esperanza Spalding,Faith No More,FITZ,Flipturn,Foghat,Foreigner,Foster The People,Four Tops,Foxes,Franz Joseph Haydn,Frederic Chopin,Fugazi,Garbage,Gary Numan,Gene,George Harrison,Golden Idols,Graham Coxon,Hayley Williams,Hole,Huey Lewis & The News,Idina Menzel,Iggy Azalea,Inspiral Carpets,Iseeicy Hawkston,Jackson Browne,James Brown,Jamiroquai,Janelle Monae,Janis Ian,JARV IS...,Jet,Joey Welz,Johann Sebastian Bach,John Fogerty,Joni Mitchell,Kacey Musgraves,King Gizzard & The Lizard Wizard,King Princess,Kristin Hersh,Lenny Kravitz,Leonard Cohen,Liam Gallagher,LissA,Live,Lykke Li,Madonna,Marcy Playground,Massive Attack,Mazde,Melanie Martinez,Meredith Bull,MIKA,Miley Cyrus,Ministry,My Chemical Romance,Nat King Cole,Natalie Cole,Neil Young,Nirvana,Noel Gallagher,Noel Gallagher's High Flying Birds,Orchestral Manoeuvres In The Dark,Otis Redding,Ozzy Osbourne,Panic! At The Disco,Paolo Nutini,Paul Weller,Peter Bjorn and John,Peter Gabriel,Petit Biscuit,Pixies,Placebo,**bleep** for Pyros,Portishead,Prince,Rihanna,Ringo Starr,Ritchie Valens,RL Grime,SebastiAn,Shania Twain,Shawn Mendes,Sia,Sigur Ros,Simon And Garfunkel,Simple Minds,Skinny Puppy,Slowdive,Sonic Youth,Soundgarden,Space,Sparks,Steve Miller Band,Stevie Nicks,Stevie Ray Vaughan,Stevie Wonder,System Of A Down,SZA,Tame Impala,Tegan and Sara,Tessa Violet,The Black Crowes,The Bluetones,The Boo Radleys,The Cars,The Charlatans,The Church,The Cranberries,The Crystal Method,The Cure,The Front Bottoms,The London Suede,The Mighty Mighty Bosstones,The Notorious B.I.G,The Orb,The Pharcyde,The Police,The Specials,The The,The Who,They Might Be Giants,Throwing Muses,Toro y Moi,Trent Reznor and Atticus Ross,Velvet Revolver,Waxahatchee,Wham!,Willie Nelson,ZAYN

Here are the ones I could find so far in alphabetical order. What makes them different?

MattSuda
Rock Star 24
Rock Star 24

This problem is now even worse with the new desktop app design showing my following count as "1,000" when it is around "2,300". Old desktop app design properly showed my following count. The web player has the wrong following count as well, but the web player is the only Spotify app that will show me all of my artists when I scroll through the artists section of my library. Weird since the new desktop app and web player share the same underlying infrastructure. This inconsistency for the artist following system and the artist section of Your Library across all Spotify platforms is terrible and I have no idea why nobody at Spotify can fix this issue that has been happening for 2 years now and I am not the only user with this issue. I even had this issue on the test account customer support had me use to test at one point and that account was following more than 2,000 artists too.

MattSudaRock Star 24
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Boxster
Regular

They deleted many, maybe around a hundred of my artists with that update, since I've added more since, some of them include:

Jhene Aiko,Big Sean,Kelis,Usher,Busta Rhymes,Nelly
Childish Gambino,Kendrick Lamar,Flo Rida, Diana Ross, Bruno Mars, Jewel, Fugees, Pat Boone, Coolio, Sade, Jefferson Airplane, Def Leppard, LSD, BANKS, Rihanna, Justin Bieber, Travis Barker, Isaac Hayes, Lana del Rey, Pantera, Boy George, Chrissie Hynde, Kiss, Eve, Ric Ocasek, Roy Orbison, Blues Traveler, Counting Crows, Robin Thicke, John Mayer, Siouxsie and the Banshees, Little Richard, Little River Band, 50 Cent, Major Lazer, Mandy Moore, Billy Corgan, Sinead O'Connor, Neneh Cherry, Santo & Johnny, Daft Punk, Beastie Boys, Moby, Interpol, Silk City, Etta James

Most of these I am positive I had, and the evidence is that my count used to be over 1400 and now it's only 1376

And these aren't the same ones necessarily that won't show up on the desktop list, only some are.

Go to open.spotify.com/collection/artists, zoom out and count the rowsX9 and I'm sure it will be less, very upsetting!

to_be_still
Music Fan

Just found this thread after noticing that artists seemingly got unfollowed without my doing. After checking the artist collection on the web player, strangely enough the artists show up as followed again when I check their artist page in the desktop app but are still missing when I search them in my library. Is there a different place to check the artists count because on the web app, it says I follow only a 1000 too.

 

EDIT: I mainly use the desktop app and that's the one where I follow artists which is why I haven't noticed the mobile app bug before.

MattSuda
Rock Star 24
Rock Star 24

@to_be_still 

 

Thanks for adding your experience with this to the thread.

 


Is there a different place to check the artists count because on the web app, it says I follow only a 1000 too.

In the old desktop app it showed how many artists/users combined you followed on your profile page under the "following" count. The new desktop app / web player will only show "1,000" if your following count is over 1,000. Right now the only way to see your true following count is to go to your profile in the iOS or Android mobile apps.

MattSudaRock Star 24
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charliebaranski
Regular

I just encountered this problem after receiving the new UI. I even went in and counted - It's not a display issue, my following has been cut down to exactly 1000 artists. Seeing as how I followed nearly 5k, this is a pretty wholesale destruction of the 7-8ish years I've spent listening to Spotify. 

Hoping this is a bug in the UI and it's resolved quickly.

 

Here's my post on the issue: https://community.spotify.com/t5/Desktop-Windows/Artists-removed-from-library/m-p/5198525#M99145

to_be_still
Music Fan

@charliebaranski

Yep, the displayed artists in the new desktop client are limited to 1000 at my end as well but artists that are missing from there are not necessarily unfollowed. I was already worried about losing ~500, so 4000 would be tough pill to swallow to put it mildly. But if you remember an artist that is for sure missing, check their artist page as well and if it also states that you're not following, try logging into the web client and check their page on the web and afterwards on the desktop again. What I'm trying to say is, there is still hope it is "just" a display issue and your followed artists data is still there.

 

EDIT: And I also noticed sometimes even if it does not say "Following", if you click on the ellipsis, it says "Unfollow" instead of "Follow". It's a question where the bugs stop and the "correct/wanted" behaviour begins. The limit of 1000 does not seem arbitrary enough to be a bug but hopefully is just some kind of temporary limitation. Would be nice to have some official word on what is going there.

 

EDIT2: This whole "Follow/Following" and "Follow/Unfollow" thing seems to bugged/out-of-sync both ways. I just looked at one of my missing artists that still says "Following" on the artist page that I could still "Follow" using the ellipsis ...

Arikabeth
Roadie

I just got the update as well, and was dismayed to find out that the following list has been reduced to 1000 (I follow around 2400, so almost 2/3 are not listen). I also noticed that the amount of artists in the library artist list is only 400, but I don't know what the cap was before (or if there was a cap) on that.

 

Edit: After having a look at the artist page, the amount of artists displayed on the desktop app seems to have increased from 400 to 1000 (though it still only display a (seemingly random) selection of the artists I'm following).

to_be_still
Music Fan

@MattSuda

Thanks, the mobile app indeed shows a count greater 1000 and per chance I have a roundabout number of followed artists from before the update and the number has increased, as it should have. I hope that means it really is just a display issue and the information of "followed" artists has not been corrupted.

MattSuda
Rock Star 24
Rock Star 24

@to_be_still 

 

You're welcome!

 

I find that it's best to only follow new artists in the desktop app. When I go back to the artist page after closing the desktop app, it still show I am following them. So there is a database being updated somewhere, however I find that it's inconsistent how that data is used especially in the "artists" section of Your Library.

 

The mobile app doesn't seem to save any new followers, however so I don't currently recommend following artists in the mobile app if you are currently following over 1,000 artists.

 

I'm hoping this issue will be fixed in the future.

MattSudaRock Star 24
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yagotanaka14
Visitor

same for me i would want to know how is the situation going with the problem

Travelguy36
Music Fan

I have found topics dating back to at least 2013 which explain this as an issue.  7 years is a long time to wait for a fix.

 

When I follow an artist and close Spotify, the next time I open Spotify some artists appear under "Recommended artists".  No matter how many times I follow some of these artists, once I close Spotify, they appear under "Recommended artists when I reopen Spotify.  The artists this happens with are random but, nonetheless, this is super obnoxious and tech support was not of much help.  I had tried all of the generic fixes like restarting my phone, checking for updates, shutting off and turning on my phone, uninstalling and reinstalling Spotify, etc.

 

The only "fix" Spotify tech support could offer was to tell me to create a new account and once I did so, they would transfer my liked songs to the new account but they could NOT transfer followed artists.  I follow more than 1200 artists and they told me I would have to refollow all of them + there was no guarantee this issue would be fixed on the new account.

 

Spotify, are you for real?  The onus is on YOU to create a fix to this bug.  The onus is not on the user, especially a paying one, to do all the work (and refollow artists), especially when it is not even certain the problem will be fixed.  You have a bug and the users need to do all that work (and refollow)?  Do you realize how time-consuming it is to find and follow 1200+ artists?  Shameful. Seriously considering not only leaving spotify but posting to as many people as I can, with the above reasoning, why it should be avoided as customer "care" is seriously lacking especially when the customer, apparently, is expected to do any extra work in regard to the solution other than a few generic fixes like restarting and reinstalling and updating.

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