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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3126 Views
  • 49 replies
  • 2 likes
  • 3126 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • NasodNavor
  • Newbie
  • 12373 Views
  • 259 replies
  • 12 likes
  • 12373 Views
  • 259 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 823 Views
  • 1 replies
  • 0 likes
  • 823 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile showing up twice in search results

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’m asking this out of curiosity - when people search for my profile they’ll tell me that my ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’m as...
  • Lyubka
  • Moderator
  • 197 Views
  • 3 replies
  • 0 likes
  • profile
    Search
  • 197 Views
  • 3 replies
  • 0 likes

Superuser Contribution New Your Library view (iOS & Android)

Spotify is introducing a new version of the Your Library view to mobile users of the iOS and Android apps. When you open up the Spotify mobile app you will see this new view. Check out this Spotify news article for more information: Listeners Can Exp...

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  • Spotify Star
  • Spotify Star
  • Spotify is introducing a new version of the Your Library view to mobile users of the iOS and Android apps. When you open up the Spotify mobile app you will see this new view.  📱  ...
  • franne_
  • Casual Listener
  • 80343 Views
  • 422 replies
  • 32 likes
  • 80343 Views
  • 422 replies
  • 32 likes

Recommended songs always the same

PlanPremiumCountryGermanyDeviceDesktopOperating SystemWin10 My Question or IssueThe recommended songs based on the respective playlist are always the same! My playlist includes about 100 songs, so it should be easy for an algorithm to supply me with ...

  • Newbie
  • Plan Premium Country Germany Device Desktop Operating System Win10   My Question or Issue The recommended songs based on the respective playlist are always the same! My playlist includ...
  • YeeterMcYeetAss
  • Newbie
  • 1216 Views
  • 1 replies
  • 5 likes
  • 1216 Views
  • 1 replies
  • 5 likes

Superuser Contribution Playlist disappeared

PlanPremiumCountryPolandDeviceiPhone X Hi, in April I had some trouble and every playlist I created was disappearing, didn’t even show up in the search. However if I listened to song on it I could access it through my last played thingy. It got probl...

  • Casual Listener
  • Plan Premium Country Poland Device iPhone X   Hi, in April I had some trouble and every playlist I created was disappearing, didn’t even show up in the search. However if I li...
  • gayvillain
  • Casual Listener
  • 183 Views
  • 4 replies
  • 0 likes
  • 183 Views
  • 4 replies
  • 0 likes

Superuser Contribution Song radio only shows me tracks that I regularly listen to

Plan PremiumCountry AustraliaDevice Google pixelOperating System Android My IssueThere is this playlist I've been working on for about 50 hours how, perfecting the play order and stuff. I can't ever go to the song radio for any song on that playlist ...

  • Newbie
  •       Plan Premium Country Australia Device Google pixel Operating System Android   My Issue There is this playlist I've been working on for about 50 hours how,...
  • jackdad
  • Casual Listener
  • 3436 Views
  • 13 replies
  • 10 likes
  • 3436 Views
  • 13 replies
  • 10 likes

Superuser Contribution How to find all the Spotify generated Playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi. Just recently I have seen these small playlists probably algorithmically generated by Sp...

  • Roadie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  &...
  • Skylar9
  • Visitor
  • 7385 Views
  • 7 replies
  • 1 likes
  • 7385 Views
  • 7 replies
  • 1 likes

Superuser Contribution Public Playlist not searchable?

Playlists i've created are not showing up via the search, the names are spelled correctly, the playlists are public and not collaborative, I have them added to my profile as well. Regardless of which version of Spotify I use (Desktop app and website ...

  • Newbie
  • Playlists i've created are not showing up via the search, the names are spelled correctly, the playlists are public and not collaborative, I have them added to my profile as well. Regardless of which...
  • Alex
  • Moderator
  • 494 Views
  • 5 replies
  • 0 likes
  • 494 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to play song on mobile phone, but it plays on laptop

Hi there, I am on a Premium plan and have downloaded a song from my computer (which I had purchased elsewhere as it's not available on Spotify). The song plays on my laptop, but is greyed out on my phone (iPhone 7) and will not play from there. I hav...

  • Visitor
  • Hi there,   I am on a Premium plan and have downloaded a song from my computer (which I had purchased elsewhere as it's not available on Spotify). The song plays on my laptop, but is greyed ou...
  • Lyubka
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recover accidentally removed songs

On AndroidHello, there is no way to recover songs that accidentally appear in the like and removed from my playlist of liked songs? Unfortunately it always happens and I lose songs without realizing it. There should at least have a confirmation butto...

  • Casual Listener
  • On Android Hello, there is no way to recover songs that accidentally appear in the like and removed from my playlist of liked songs? Unfortunately it always happens and I lose songs without realizin...
  • Dian
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

A certain podcast won't play

PlanPremiumCountryUnited Kingdom DeviceiPhone SE, HP PCOperating SystemiOS 15.5, Windows 10 My Question or IssueAll podcasts/songs are playing on both of my devices no problem, except for one (Conflicted (by Message Heard)). I've tried turning the de...

  • Visitor
  • Plan Premium Country United Kingdom   Device iPhone SE, HP PC Operating System iOS 15.5, Windows 10   My Question or Issue All podcasts/songs are playing on both of my devices no...
  • TreyAnastasio
  • Spotify Star
  • 891 Views
  • 5 replies
  • 1 likes
  • 891 Views
  • 5 replies
  • 1 likes

Superuser Contribution In a large playlist I can add a song multiple times.

PlanPremiumCountryNLDevice(Windows Laptop)Operating System(Windows 10) My Question or IssueIn a large playlist (300+) I can add a song multiple times.With smaller playlists I get a question if I want to add a duplicate.This question is what I want fo...

  • Regular
  • Plan Premium Country NL Device (Windows Laptop) Operating System (Windows 10)   My Question or Issue In a large playlist (300+) I can add a song multiple times. With smaller playlists...
  • OscarDC
  • Moderator
  • 463 Views
  • 8 replies
  • 0 likes
  • 463 Views
  • 8 replies
  • 0 likes

Superuser Contribution Avbrott under lyssning

Hej. Jag undrar varför musiken stängs av när som helst när jag spelar från min Spotify lista?

  • Visitor
  • Hej. Jag undrar varför musiken stängs av när som helst när jag spelar från min Spotify lista?
  • OscarDC
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I listen to a playlist again?

First of all, sorry if this post is repeated- the first time I tried to submit I encountered an error, so hopefully I haven't just submitted the same question twice. In the UK, listening on Samsung Galaxy A13, not got premium (just the free version)....

  • Casual Listener
  • First of all, sorry if this post is repeated- the first time I tried to submit I encountered an error, so hopefully I haven't just submitted the same question twice.   In the UK, listening on ...
  • BlackberryQueen
  • Casual Listener
  • 223 Views
  • 4 replies
  • 0 likes
  • Playlist
    relisten
    Replay
  • 223 Views
  • 4 replies
  • 0 likes

Superuser Contribution Daily Mix - No option to remove songs/artists and limited to 50 songs without refresh

PlanPremiumCountryFinlandDevicePC, Nokia 8Operating SystemWindows 10, Android Pie My Question or IssueDaily Mixes no longer refresh and are limited to 50 songs. When the list ends it either loops back to the first song or continues playing something ...

  • Casual Listener
  • Plan Premium Country Finland Device PC, Nokia 8 Operating System Windows 10, Android Pie   My Question or Issue Daily Mixes no longer refresh and are limited to 50 songs. When the list...
  • Jarvo273
  • Visitor
  • 6541 Views
  • 6 replies
  • 13 likes
  • 6541 Views
  • 6 replies
  • 13 likes

Superuser Contribution Gapless playback

PlanPremium CountryUSA DeviceiPhone 12Operating SystemWindows 11 My Question or IssueGapless playback is not showing up as an option under Playback in Settings. Using current Spotify version 8.7.68. iPhone is updated with IOS 16. This problem occurre...

  • Visitor
  • Plan Premium  Country USA  Device iPhone 12 Operating System Windows 11   My Question or Issue Gapless playback is not showing up as an option under Playback in Settings. Usi...
  • Yordan
  • Moderator
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Easily crate playlist with local files or import m3u.

PlanPremiumCountryGermanyDeviceMi9, PC, IPhone 12 miniOperating SystemAndroid 11, Windows 11, iOS 16 My Question or IssueI often listen to audiobook that are saved localy on my PC, now I want to switch from winamp to spotify, the problem Im facing is...

  • Casual Listener
  • Plan Premium Country Germany Device Mi9, PC, IPhone 12 mini Operating System Android 11, Windows 11, iOS 16   My Question or Issue I often listen to audiobook that are saved localy on ...
  • Eni
  • Moderator
  • 418 Views
  • 3 replies
  • 0 likes
  • 418 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps switching from grid to list view

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueCurrently having a really annoying issue with a new update. Since I've always hated having to scroll through every song of every album to get to the specific one I want, I...

  • Casual Listener
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue Currently having a really annoying issue with a new update. Since I've always hated having to s...
  • hoezodan
  • Casual Listener
  • 9691 Views
  • 117 replies
  • 56 likes
  • 9691 Views
  • 117 replies
  • 56 likes

When does the personalised 'top tracks this month' update itself?

Duo, Premium, based in the UK. Using iPhone XR, MacBook Air 2021iOS 16 Issue:I just want to know when the personalised 'top tracks this month' updates itself? I ask because I have had one particular song on repeat for two days...I now know that I hav...

  • Casual Listener
  • Duo, Premium, based in the UK.   Using iPhone XR, MacBook Air 2021 iOS 16   Issue: I just want to know when the personalised 'top tracks this month' updates itself? I ask because I ha...
  • jrham
  • Rising Star 3
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Increase Playlist Limit to more than 10,000 songs please!

I am currrently on a premium plan in the US. I use Spotify on my laptop and iPad. I would love it if there was no limit on the number of songs you could add to a specific playlist, not just to your overall library. I like keeping all my songs on one ...

  • Newbie
  • I am currrently on a premium plan in the US. I use Spotify on my laptop and iPad.    I would love it if there was no limit on the number of songs you could add to a specific playlist, not...
  • B44
  • Visitor
  • 15210 Views
  • 14 replies
  • 39 likes
  • 15210 Views
  • 14 replies
  • 39 likes

Superuser Contribution Can't Play Last 10 Songs After Filtering, Can't Play Downloaded Songs

Recently, I've been experiencing issues playing songs offline on my phone, and also playing songs on my computer on the app. On my phone, when I am in offline mode, I can only play recently downloaded songs, even if the song is downloaded. I have rei...

  • Newbie
  • Recently, I've been experiencing issues playing songs offline on my phone, and also playing songs on my computer on the app.   On my phone, when I am in offline mode, I can only play recently ...
  • Lyubka
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes