Cannot add songs to playlist

[ruudhuigsloot]

On the web and on my computer I have a playlist. The playlists contains 44 ABBA songs. All works.
On my iPhone I do not see this specific playlist. Even more, I cannot create a playlist of ABBA songs on my iPhone.
How is it possible that I cannot see/do things om my iPhone that I can do on my computer?
The problem is linked to ABBA (or sometimes Coldplay) because other artists/playlists don't have this issue.
Help?

I'm on a Family plan using an iPhone 8 from the Netherlands

[ruudhuigsloot]

Hi there @ruudhuigsloot,

Thanks for the reply.

In order to help further with this we'd nee more information in order to figure out what might be causing the issue.

Can you please give us the following info:

• Your phone model and OS version
• Spotify app version
• Do you see all of your playlists on the phone, except the Abba one
• Can you add Abba/ Coldplay songs to other playlists or a new playlist 
• It would be very helpful if you can make a short screen recording of what happens when you try to add Abba songs to a playlist on your phone. You can upload it as an .mp4 attachment to your reply or as a link to Youtube.

Cheers.

[Vasil]

Hey @ruudhuigsloot,

Try removing your cached data to see if that makes any difference.
It's also good practice to log out & back in the app twice in a row to force a data sync.
Let us know how it goes 🙂
Cheers!

[ruudhuigsloot]

Unfortunately nothing works. I even made a new account for my wife. On web all works fine. If I de-install the app on the mobile en re-install logging in with the new account, then I have the same problem. Log in works, the home screen is filled with all kinds of recommendations....but if I click on a recommended playlist then the next screen says the playlist is empty. This is the case by all playlists
If I create a new playlist on the mobile, I cannot add any number. This is really very very strange. 

[Jeremy]

Hi there @ruudhuigsloot,

Thank you for your reply and for trying out the troubleshooting that's been suggested. Great start!

Can you let us know which version of the app you're having? We also recommend that your running the latest OS.

On another note, can you provide us a screen recording so that we can have a better look from your end?

We'll keep an eye out for your reply.

Have a great start of your weekend!

[ruudhuigsloot]

Sure I would like to do that but my situation is described by other users in this thread multiple times already. Just read all the posts about empty playlists, not able to add songs to a playlist etc
And no, removing a SD-card doesn't solve the issue (my Samsung doesn't even have a SD card) and no cleaning my cache doesn't do the trick either.

Apparently this is not a top of mind thing at Spotify??
And yes I'm still frustrated.

[Alex]

Hi there @ruudhuigsloot,

Thanks for the reply.

In order to help further with this we'd nee more information in order to figure out what might be causing the issue.

Can you please give us the following info:

• Your phone model and OS version
• Spotify app version
• Do you see all of your playlists on the phone, except the Abba one
• Can you add Abba/ Coldplay songs to other playlists or a new playlist 
• It would be very helpful if you can make a short screen recording of what happens when you try to add Abba songs to a playlist on your phone. You can upload it as an .mp4 attachment to your reply or as a link to Youtube.

Cheers.

[11764875]

I have the same issued already explained here. I cannot add ABBA music to a spotify list using my Iphone which is very sad. I am wondering if this is related to rights issues, or to previous changes in set up by spotify due to updated on music right issues with this artists. Sad