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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303005 Views

96 replies

91 likes

  • 303005 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

robigouk

Composer

167320 Views

241 replies

44 likes

  • 167320 Views
  • 241 replies
  • 44 likes

Superuser Contribution i can't delete a playlist

when I try to delete a playlist i get an error message. this is happening on all platforms that I use the Spotify app on. PC windows 10, Android, and my Roku app. it will not delete this playlist nor allow me to edit my playlists

Casual Listener

when I try to delete a playlist i get an error message.  this is happening on all platforms that I use the Spotify app on. PC windows 10, Android, and my Roku app.  it will not delete this ...

dieserniko

Regular

905 Views

5 replies

1 likes

  • 905 Views
  • 5 replies
  • 1 likes

Superuser Contribution I purchased premium individual but my downloaded songs folder dissapeared

I purchased premium but then i realised my downloaded songs folder disappeared i can no longer download songs. Except i still see my downloaded episodes and i can download episodes but not songs.

Visitor

I purchased premium but then i realised my downloaded songs folder disappeared i can no longer download songs. Except i still see my downloaded episodes and i can download episodes but not songs.

Lyubka

Moderator

381 Views

2 replies

0 likes

  • 381 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mystery song appeared in "On Repeat" playlist

There is a song in my "On Repeat" playlist from an artist that I have never heard of, listened to, or liked in any fashion. I do not know if this is an error, a sign of my account being compromised, or something else. How can I verify and resolve thi...

Newbie

There is a song in my "On Repeat" playlist from an artist that I have never heard of, listened to, or liked in any fashion. I do not know if this is an error, a sign of my account being compromised, ...

Lyubka

Moderator

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I remove a "paid" episode from my New Episodes feed?

I subscribed to the feed of a podcast that includes Paid episodes that I do not get. Yet they stay in my New Episodes feed, which clutters it up. I don't have the ability to remove it from the feed, which seems like a small bug? How do I go about rem...

Casual Listener

I subscribed to the feed of a podcast that includes Paid episodes that I do not get. Yet they stay in my New Episodes feed, which clutters it up. I don't have the ability to remove it from the feed, ...

Yordan

Moderator

29009 Views

58 replies

31 likes

  • 29009 Views
  • 58 replies
  • 31 likes

Songs I did not like keep appearing on my liked list

Every now and then I log into spotify, and my like songs have disappeared and are replaced with music I do not listen to and would not like. I have not received any notification of being logged in to a new device, so why is spotify messing with my li...

Newbie

Every now and then I log into spotify, and my like songs have disappeared and are replaced with music I do not listen to and would not like. I have not received any notification of being logged in to...

dinomight

Spotify Star

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

how to clean spammed playlist

My playlist https://open.spotify.com/playlist/45VYsj6uqg9LD2DsgP1FQi?si=f5db993cb9d54d41 is spammed by user "biggest lil b fan in israel" by some gay spam tracks that dont even fit to the playlist,please how can i clean my playlist? thanks

Visitor

My playlist https://open.spotify.com/playlist/45VYsj6uqg9LD2DsgP1FQi?si=f5db993cb9d54d41 is spammed by user "biggest lil b fan in israel" by some gay spam tracks that dont even fit to the playlist, ...

Prague

Community Legend

292 Views

1 replies

1 likes

  • 292 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution How to resolve "Device Limit Reached"?

I recently had to restore my apple devices to factory settings, and am now attempting to download my playlists. However, I am unable to do so because I receive a message indicating: "Device limit reached - remove all downloads from another device to ...

Visitor

I recently had to restore my apple devices to factory settings, and am now attempting to download my playlists. However, I am unable to do so because I receive a message indicating: "Device limit rea...

spewage1964

Casual Listener

3464 Views

8 replies

0 likes

  • 3464 Views
  • 8 replies
  • 0 likes

Superuser Contribution Can't listen to full albums without songs in Queue interrupting.

I save a lot of songs in my Queue for later, and sometimes I want to step away from it to listen to other songs or albums in full. What ends up happening is if I racked up a bunch of songs to my Queue, but decide to leave it to listen to like an albu...

Visitor

I save a lot of songs in my Queue for later, and sometimes I want to step away from it to listen to other songs or albums in full. What ends up happening is if I racked up a bunch of songs to my ...

lost_midwest

Newbie

734 Views

2 replies

1 likes

  • 734 Views
  • 2 replies
  • 1 likes

Onde vejo o pré save que fiz??

Fiz um pré save e não consigo ver Gostaria de saber como faço

Visitor

Fiz um pré save e não consigo ver Gostaria de saber como faço

alterdosom

Visitor

11185 Views

4 replies

0 likes

  • 11185 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can I delete podcasts that have been deleted that continue to appear?

I was following some podcasts. But, some of them were deleted! Still, they are visible to me in the library (no image or content), I try to delete, but the only option that is available is to do is to pin (or not) the podcast. How can I solve this pr...

Newbie

I was following some podcasts. But, some of them were deleted! Still, they are visible to me in the library (no image or content), I try to delete, but the only option that is available is to do is t...

pamplemousse0

Regular

1239 Views

5 replies

1 likes

  • 1239 Views
  • 5 replies
  • 1 likes

Solved!! Can't remove local files from liked songs

I have 2 songs in my liked songs playlist which are local file songs. I have disabled local files on my PC and phone, and I've also deleted the songs from the folder in which I previously had my Spotify Local Files linked to. Below is a link to an Im...

Casual Listener

I have 2 songs in my liked songs playlist which are local file songs. I have disabled local files on my PC and phone, and I've also deleted the songs from the folder in which I previously had my Spot...

heyemuleeeee

Newbie

1867 Views

6 replies

1 likes

  • 1867 Views
  • 6 replies
  • 1 likes

Superuser Contribution Remove Artists from Home page

When spotify ran that promotion after one member of De La Soul died i accidentally clicked on the popup. Since then De La Soul has been on my homepage even though i dont listen to them. I already ignored the group but it didnt change anything. This i...

Music Fan

When spotify ran that promotion after one member of De La Soul died i accidentally clicked on the popup. Since then De La Soul has been on my homepage even though i dont listen to them. I already ign...

Joan

Moderator

904 Views

1 replies

0 likes

  • 904 Views
  • 1 replies
  • 0 likes

when on cruises i cant get the music to play

my spotify works great when i am near internet but it wont play when i am out to sea on a cruise

Visitor

my spotify works great when i am near internet but it wont play when i am out to sea on a cruise

NicolasYates

Casual Listener

4016 Views

2 replies

1 likes

  • 4016 Views
  • 2 replies
  • 1 likes

Superuser Contribution Liked Songs in library are not identified when looking at a album or playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

279 Views

1 replies

1 likes

  • 279 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist Not Playing

I have a playlist that has stopped playing. It started playing and played though song 10 and then went silent. The volume bars were moving but no audio was playing. Any suggestions? Thanks, Hugh Plan: Individual PlanUSALaptop Macbook Pro late 2021)Ve...

Visitor

I have a playlist that has stopped playing. It started playing and played though song 10 and then went silent. The volume bars were moving but no audio was playing. Any suggestions?    Th...

Joan

Moderator

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there a way to view recent playlists from accounts that I am Following?

PlanPremiumCountryUSA My Question or IssueI follow accounts of music magazines (user e.g. thequietus) and radio stations (e.g. radiok770). These publications make new playlists frequently. Is there anyway to view a recent sorted list of public playli...

Newbie

Plan Premium Country USA   My Question or Issue I follow accounts of music magazines (user e.g. thequietus) and radio stations (e.g. radiok770). These publications make new playlists frequ...

Alex

Spotify Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes