Entire library gone on all platforms. HELP!

Entire library gone on all platforms. HELP!

My entire library is gone. Songs, playlist, everything. its empty. This is true on every device I tried (PC, mobile, browser, game console) and its all gone. I tried the link to restore playlists but it just returns an error saying "your playlists cold not be restored try again later". This is not cool, Years of music all gone. @spotifycares is either busy or ignoring my tweets. PLEASE HELP!

1 Reply

Hey there,


Thanks for reaching out!


I saw your other post on the community, and 

I'm glad to hear that the Spotify support team was able to help you resolve this issue. However, in case someone else has this question, here's the answer:


It sounds like you might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. Please check out this guide to find any other accounts.


If you need a hand with anything else, just give me a shout! Happy listening 🙂

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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