Help Wizard

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Hola necesito ayuda

Hola necesito ayuda

como le puedo hacer para poder descargar música si dice que que excedí el límite si apenas acabo de obtener premian y no eh descargado nada 

1 Reply

Hey @31s6wpq3wq26ctb47tep,


Thanks for reaching out here in the Community. We've moved your post to the relevant Help Board and we hope you don't mind us answering in English as this is the official language of the forum.


You can have offline music saved on up to 5 devices. If the app is saying that you've exceeded the limit, it means that you have downloads on some of your old devices. What you can do is log on to Spotify on one of your older devices and delete the Spotify app and disable all downloads on playlists you might have there.


On another note, we can confirm that if you don't go online at least once in 30 days on a specific device, your downloads will be removed automatically. If don't have access to your old devices anymore, you can just wait for the 30 days to pass.

More info about Offline listening you can find in this support article.


Hope this helps,



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