Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • ToneBaloney
  • Newbie
  • 5538 Views
  • 17 replies
  • 19 likes
  • 5538 Views
  • 17 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 93389 Views
  • 57 replies
  • 47 likes
  • Connect
    JAM
  • 93389 Views
  • 57 replies
  • 47 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • fixurappitstrash999
  • Newbie
  • 233935 Views
  • 1147 replies
  • 42 likes
  • 233935 Views
  • 1147 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3217 Views
  • 1 replies
  • 2 likes
  • 3217 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify Randomly Opening Playlist Folders on Mac

PlanPremiumCountryAustraliaDeviceMacBook Pro 2020Operating SystemmacOS Monterey My Question or IssueI'm having an issue where Spotify playlist folders keep randomly opening even while the app is open.

  • Newbie
  • Plan Premium Country Australia Device MacBook Pro 2020 Operating System macOS Monterey   My Question or Issue I'm having an issue where Spotify playlist folders keep randomly opening e...
  • AlejaR
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly all songs are from the same genre

can you be a bug?I use the weekly playlist a lot, normally it's very varied with what I listen to, but this week I only got reage and old ska, I have a playlist just like that but I don't listen to it more than others.

  • Casual Listener
  • can you be a bug? I use the weekly playlist a lot, normally it's very varied with what I listen to, but this week I only got reage and old ska, I have a playlist just like that but I don't listen to...
  • Fredrickville
  • Casual Listener
  • 1631 Views
  • 17 replies
  • 2 likes
  • 1631 Views
  • 17 replies
  • 2 likes

Superuser Contribution View only downloaded music on Mac

I use Spotify on my phone and Mac but there's a feature on the phone app that I can't find on the Mac app: view only downloaded music. The only way I've found to do this is to activate offline mode -> go to home -> a menu then appears to view all dow...

  • Newbie
  • I use Spotify on my phone and Mac but there's a feature on the phone app that I can't find on the Mac app: view only downloaded music.   The only way I've found to do this is to activate offl...
  • Lyubka
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • Mac Desktop App
    offline music
    view folders
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing one song then not starting radio (Google Home)

PlanPremiumCountryAustraliaDeviceAll My Question or IssueWhenever I would ask Google to "play xxx" song, she would play the song via Spotify then continue onto the song radio. Just a few days ago, this has stopped. She now plays that one song then no...

  • Gig Goer
  • Plan Premium Country Australia Device All   My Question or Issue Whenever I would ask Google to "play xxx" song, she would play the song via Spotify then continue onto the song radio. Ju...
  • MihailY
  • Moderator
  • 319 Views
  • 3 replies
  • 1 likes
  • 319 Views
  • 3 replies
  • 1 likes

Superuser Contribution Release Radar disappeared

PlanPremium Greetings,today the "Release Radar" playlist has disappeared and I can't find it anymore.I can still see it on my phone but when I click it, it says "Playlist not available anymore".

  • Casual Listener
  • Plan Premium   Greetings, today the "Release Radar" playlist has disappeared and I can't find it anymore. I can still see it on my phone but when I click it, it says "Playlist not available...
  • MihailY
  • Moderator
  • 314 Views
  • 2 replies
  • 1 likes
  • 314 Views
  • 2 replies
  • 1 likes

Queue songs only get counted when listening to 100% of the song

A song that I played mostly when using the queue option did not show up at all in the top tracks of last 4 weeks. In reality it had to be either 1 or 2, but it didnt even make top 50. I tested some stuff and it seems like a song that gets put into my...

  • Roadie
  • A song that I played mostly when using the queue option did not show up at all in the top tracks of last 4 weeks. In reality it had to be either 1 or 2, but it didnt even make top 50.   I test...
  • Wurmmann
  • Roadie
  • 1860 Views
  • 10 replies
  • 3 likes
  • 1860 Views
  • 10 replies
  • 3 likes

Local files issues

PlanPremium Country USA Device: Macbook Pro Late 2021 Operating System: macOS Ventura My Question or IssueWhy is Local Files still so bad? After over 10 years, you still can't sort by album view, album art does NOT sync (it's in the file metadata and...

  • Newbie
  • Plan Premium  Country USA   Device: Macbook Pro Late 2021   Operating System: macOS Ventura     My Question or Issue Why is Local Files still so bad? After over 10 ...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Superuser Contribution Album cover not showing in local files not appearing

I have been adding some music I bought from Bandcamp into my Spotify library through the local files option in the desktop app, so I have also been adding the proper metadata so it looks pretty and organized, but I can't see the album covers I put on...

  • Casual Listener
  • I have been adding some music I bought from Bandcamp into my Spotify library through the local files option in the desktop app, so I have also been adding the proper metadata so it looks pretty and o...
  • Yordan
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recommended songs added to liked list

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Why are songs being recommended and added to my like list? Please stop. How do I stop this

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Why are songs being recommend...
  • Yordan
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Download button not showing

I'm not really sure why but my download button isn't showing up on any playlists or podcasts. I was wondering if you could help me figure this situation out. Thank You!

  • Visitor
  • I'm not really sure why but my download button isn't showing up on any playlists or podcasts. I was wondering if you could help me figure this situation out. Thank You! 😊
  • Lyubka
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Spotify takedown notification for playlists

Spotif keeps deleting my playlist that has around 16k followers... No ideia WHY!I don't get any money from it... In the beginning (it started in 2020) they always told me someone reported, but it was a mistake and htye would put it back on.But right ...

  • Regular
  • Spotif keeps deleting my playlist that has around 16k followers... No ideia WHY! I don't get any money from it... In the beginning (it started in 2020) they always told me someone reported, but it w...
  • HolgerRadecke
  • Music Fan
  • 250 Views
  • 1 replies
  • 3 likes
  • 250 Views
  • 1 replies
  • 3 likes

Superuser Contribution My friends can't find my playlists/me on Spotify

Hi there...I have public playlists and yet my friends can't find me on Spotify (Premium) Can anybody help me with that... seems I'm invisible...

  • Visitor
  • Hi there... I have public playlists and yet my friends can't find me on Spotify (Premium) Can anybody help me with that... seems I'm invisible...   
  • Lyubka
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add album to playlist

Hello,my wife and I have premium family. Recently she can't add albums to a playlist in her app (Android) anymore. But adding single songs works.Does anyone have any idea what we can do? Many thanks in advance.

  • Regular
  • Hello, my wife and I have premium family. Recently she can't add albums to a playlist in her app (Android) anymore. But adding single songs works. Does anyone have any idea what we can do? &nb...
  • narrator
  • Casual Listener
  • 9736 Views
  • 15 replies
  • 0 likes
  • Premium for Family
  • 9736 Views
  • 15 replies
  • 0 likes

Deezer playing other family members music

PlanFree/PremiumCountry DeviceiPhone 11 Operating System(iOS 14.8Hi, I am the admin on our family deezer. When I am in my account, it is showing me my sons music and plays his music. I can’t figure it out, anyone got any ideas please ? Thanks

  • Newbie
  • Plan Free/Premium Country   Device iPhone 11  Operating System (iOS 14.8 Hi, I am the admin on our family deezer. When I am in my account, it is showing me my sons music and plays h...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why do my files keep skipping over even when they're accessible?

PlanPremiumCountryUnited States DeviceSamsung Galaxy S21Operating SystemUnknown I don't understand how my files can keep being skipped over on Spotify even when they work completely fine in my Files. I've tried downloading them again, resetting my ph...

  • Casual Listener
  •   Plan Premium Country United States   Device Samsung Galaxy S21 Operating System Unknown   I don't understand how my files can keep being skipped over on Spotify even when ...
  • Vasil
  • Moderator
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes

Solved!! Why does the "like" button on albums not work properly?

So I have this issue where I want to hit the like button on an album to add it to the list of "liked songs by this artist". As far as I can tell it has only happened with one artist, Paradox Interactive. It happened first with the Crusaders Kings 3 a...

  • Casual Listener
  • So I have this issue where I want to hit the like button on an album to add it to the list of "liked songs by this artist". As far as I can tell it has only happened with one artist, Paradox Interact...
  • Peter
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue clears when I connect to CarPlay

PlanPremiumCountryUnited States DeviceiPhone 12 miniOperating SystemiOS 16 My Question or IssueWhen I connect my phone to CarPlay using the car’s USB connector, my queue disappears and is gone/cleared. How do I fix this or what is the cause?

  • Regular
  • Plan Premium Country United States  Device iPhone 12 mini Operating System iOS 16   My Question or Issue When I connect my phone to CarPlay using the car’s USB connector, my queue...
  • Jeremy
  • Spotify Legend
  • 1122 Views
  • 8 replies
  • 0 likes
  • Queue clears when connected to CarPlay
  • 1122 Views
  • 8 replies
  • 0 likes

Superuser Contribution Playlist won’t allow duplicate songs

PlanPremiumCountryUSA Device(iPhone 11)Operating System(iOS 15.2.1) My Question or Issue:Hi, up until very recently I could add a song more than once to a playlist. This option has disappeared and I am no longer allowed this function. Is there a way ...

  • Visitor
  • Plan Premium Country USA  Device (iPhone 11) Operating System (iOS 15.2.1)   My Question or Issue: Hi, up until very recently I could add a song more than once to a playlist. This...
  • Vasil
  • Moderator
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution play lists on laptop

does anyone know how to transfer a playlist I compiled from my laptop to my mobile phone

  • Casual Listener
  • does anyone know how to transfer a playlist I compiled from my laptop to my mobile phone
  • bryncymru
  • Casual Listener
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes