Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 174603 Views
  • 68 replies
  • 69 likes
  • 174603 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • mietfrei
  • Casual Listener
  • 47197 Views
  • 64 replies
  • 31 likes
  • 47197 Views
  • 64 replies
  • 31 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 139426 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 139426 Views
  • 63 replies
  • 48 likes

Superuser Contribution Local Files not showing music from iPhone

I have some mp3 files that I’ve downloaded from my cloud directly to my iPhone storage. So they’re on my device. I turn on the local files setting and they’re still not showing up on my Spotify playlist. The playlist says that files on this device wi...

  • Casual Listener
  • I have some mp3 files that I’ve downloaded from my cloud directly to my iPhone storage. So they’re on my device. I turn on the local files setting and they’re still not showing up on my Spotify playl...
  • Joan
  • Moderator
  • 881 Views
  • 5 replies
  • 0 likes
  • 881 Views
  • 5 replies
  • 0 likes

Solved!! Is "custom order" sorting in the playlist for all users or for 1 device?

I have a playlist and control over it. There are 3 other users (Who also have control). I want to resort my songs, so that we can play it on a custom order, as its our karaoke songs. If I were to spend my next 6 hours sorting the playlist, would it c...

  • Regular
  • I have a playlist and control over it. There are 3 other users (Who also have control). I want to resort my songs, so that we can play it on a custom order, as its our karaoke songs. If I were to spe...
  • MattSuda
  • Spotify Star
  • 1424 Views
  • 1 replies
  • 0 likes
  • 1424 Views
  • 1 replies
  • 0 likes

Song name start with ' (Apostrophe) not showing in On Repeat Playlist

PlanPremium Device(iPhone 11, iPad Pro 2021, PC )Operating System(iOS 16, iPad OS 16, Windows 11,etc.) My Question or IssueI recently been Listening a lot i mean aaa lot, to a song Titled 'tis damn season, by Taylor Swift, but it never make it to my ...

  • Casual Listener
  • Plan Premium   Device (iPhone 11, iPad Pro 2021, PC ) Operating System (iOS 16, iPad OS 16, Windows 11,etc.)   My Question or Issue I recently been Listening a lot i mean aaa lot, ...
  • sultannadhar
  • Casual Listener
  • 277 Views
  • 2 replies
  • 1 likes
  • 277 Views
  • 2 replies
  • 1 likes

Solved!! Can't remove grayed out songs from 'Liked songs' playlist.

Some songs that seems that was removed from Spotify aren't liked, but still in my Liked Songs playlist and I can't remove them.

  • Casual Listener
  • Some songs that seems that was removed from Spotify aren't liked, but still in my Liked Songs playlist and I can't remove them.
  • Prague
  • Spotify Star
  • 2428 Views
  • 5 replies
  • 0 likes
  • 2428 Views
  • 5 replies
  • 0 likes

Editorial playlist followers disappeared

Hi. I have a song called atmosphere on the editorial playlist called drones. There were over 40000 players followers but overnight this has dropped to 623. How can this happen please? I'm going to loose lots of streams due to this. https://open.spoti...

  • Roadie
  • Hi.   I have a song called atmosphere on the editorial playlist called drones. There were over 40000 players followers but overnight this has dropped to 623. How can this happen please? I'm go...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Superuser Contribution Home screen changed, now showing nothing that relates to me now.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Find in Playlist' pull down doesn't work in Modern Psychedelia playlist

PlanPremiumCountryUKDeviceiPhone 13Operating SystemWindows 10 Pro My Question or IssueDo some Spotify created playlists not have the pull down 'Find in Playlist' function?Every playlist I listen to has this function except for Modern Psychedelia and ...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 13 Operating System Windows 10 Pro   My Question or Issue Do some Spotify created playlists not have the pull down 'Find in Playlist' function? E...
  • MihailY
  • Moderator
  • 245 Views
  • 4 replies
  • 0 likes
  • 245 Views
  • 4 replies
  • 0 likes

Please, "remove from playlist" option

Greetings I think the title is self-explanatory. A word on the context though : I created an extensive playlist to play while I am at work (hospitality). I am using my Android phone a Bluetooth device. I don't know how many songs it contains but it g...

  • Visitor
  • Greetings    I think the title is self-explanatory.   A word on the context though : I created an extensive playlist to play while I am at work (hospitality). I am using my Android...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Superuser Contribution Option for Crossfade on Albums

There should be an option to enable crossfade for albums. Personally, I love to listen to albums consecutively with headphones, but I'm autistic and have a sensory sensitivity regarding wearing headphones with any amount of silence. This causes distr...

  • Visitor
  • There should be an option to enable crossfade for albums. Personally, I love to listen to albums consecutively with headphones, but I'm autistic and have a sensory sensitivity regarding wearing headp...
  • Yordan
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Your Library] Custom “Sort by” Ability

I enjoy the feature on desktop to custom organize all the playlists in my library. On mobile, there is no feature for this. I can only organize playlists by recents, recently added, alphabetical, or creator. I can temporarily organize songs by “playl...

  • Newbie
  • I enjoy the feature on desktop to custom organize all the playlists in my library. On mobile, there is no feature for this. I can only organize playlists by recents, recently added, alphabetical, or ...
  • Yordan
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • iOS
    Your Library
  • 227 Views
  • 1 replies
  • 0 likes

Spotify not letting me play specific songs from playlist, only shuffle

PlanFreeCountryiPhone 7Operating System(iOS 13 My Question or IssueI have no idea what caused the issue or how to fix it

  • Visitor
  • Plan Free Country iPhone 7 Operating System (iOS 13   My Question or Issue I have no idea what caused the issue or how to fix it
  • Twixzyx
  • Visitor
  • 12504 Views
  • 4 replies
  • 0 likes
  • 12504 Views
  • 4 replies
  • 0 likes

My playlist is public and on my profile, but it is not viewable to others.

My playlist is public and on my profile (to me), I can even remove it or make it private, but the playlist is completely private to others. Even if I share a link, they can't view it, and the playlist does not exist on my profile (for them).

  • Casual Listener
  • My playlist is public and on my profile (to me), I can even remove it or make it private, but the playlist is completely private to others. Even if I share a link, they can't view it, and the p...
  • Chewibub
  • Casual Listener
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Spotify should always open in the "Albums" view of the library

I always want to open Spotify with the Albums view in the library. Is that possible? Where can I set this? Also, in "Discography" I always want to see the artist's albums, not singles/EPs - but it keeps happening that singles/EPs is selected. I do no...

  • Newbie
  • I always want to open Spotify with the Albums view in the library. Is that possible? Where can I set this? Also, in "Discography" I always want to see the artist's albums, not singles/EPs - but it ...
  • take_me_outside
  • Visitor
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Web Player or App Not Working

PlanPremiumCountryUnited StatesDeviceWindowsOperating SystemWindows 11My Question or IssueMy first issue starts with the web player. Before logging in, I'm able to maneuver through the menu just fine; I can search songs, look at playlists, etc. When ...

  • Casual Listener
  • Plan Premium Country United States Device Windows Operating System Windows 11 My Question or Issue My first issue starts with the web player. Before logging in, I'm able to maneuver through ...
  • diarosie1
  • Casual Listener
  • 4360 Views
  • 4 replies
  • 0 likes
  • 4360 Views
  • 4 replies
  • 0 likes

We need a songmark

HiSince realizing the limits of the Spotify queue system I have actually ceased using the queue altogetherI simply place my cursor somewhere in my playlist and start my listening off from there. My queue currently contains 1424 tunes.What seems to be...

  • Music Fan
  • Hi Since realizing the limits of the Spotify queue system I have actually ceased using the queue altogether I simply place my cursor somewhere in my playlist and start my listening off from there. ...
  • kaworu_bloodpaw
  • Roadie
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

Superuser Contribution libary

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei recently went back to premium, i still have my play list on my phone but when i dl the app ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i recen...
  • Alex
  • Spotify Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I delete a playlist and keep it deleted?

I have a shared playlist with someone and they became a collaborator, however I have decide to delete the playlist. Every time I log into Spotify, the playlist reappears. Is it because the collaborator might still be listening to it? How do I keep it...

  • Casual Listener
  • I have a shared playlist with someone and they became a collaborator, however I have decide to delete the playlist. Every time I log into Spotify, the playlist reappears. Is it because the collaborat...
  • MihailY
  • Moderator
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Managing playlists -save albums in a playlist without listing all the track

I'm trying to organise my music albums into categories - so one playlist for "classical" and another for "dance" etc. However, when I add an album to a playlist instead of showing just the album it lists every track! This leaves me with a huge list t...

  • Visitor
  • I'm trying to organise my music albums into categories - so one playlist for "classical" and another for "dance" etc. However, when I add an album to a playlist instead of showing just the album it l...
  • Amayy
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random user adds songs to my playlists; Can't delete them

PremiumUSA There's a random user that is somehow adding songs to my playlists that I can't delete successfully. Once I remove it, the song immediately reappears. I suspect it's a bot trying to game Spotify's artist payout system.

  • Casual Listener
  • Premium USA      There's a random user that is somehow adding songs to my playlists that I can't delete successfully. Once I remove it, the song immediately reappears. I suspect it...
  • Mybuddybars24
  • Visitor
  • 4099 Views
  • 9 replies
  • 1 likes
  • 4099 Views
  • 9 replies
  • 1 likes