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Can't see Your 2023 Wrapped - check out this guide

Hey folks, We're receiving reports that Your Wrapped 2023 isn't appearing for some users. There are a few possible reasons as to why this might be happening: You're using an outdated version of the Spotify app - your app needs to be at least on 8.8.8...

  • Moderator
  • Moderator
  • SMcH
  • Visitor
  • 58593 Views
  • 349 replies
  • 15 likes
  • 58593 Views
  • 349 replies
  • 15 likes

Your 2023 Wrapped feedback thread

Hey there, Once again, the long awaited Wrapped experience is here! We value the feedback that we receive everyday from our users, so we want to hear all your thoughts on this year's Wrapped: How is your Wrapped experience going? What did you like ab...

  • Moderator
  • Moderator
  • nessa_vilar
  • Visitor
  • 41053 Views
  • 791 replies
  • 18 likes
  • 41053 Views
  • 791 replies
  • 18 likes

Watch Feed on the Home tab

Hey folks, You might have spotted a new feature we rolled out to some of our users. We're launching a new feed which will help you expand your musical horizons and dive into content discovery through a Canvas video. You can spot that feed under your ...

  • Moderator
  • Moderator
  • vaajy
  • Roadie
  • 789 Views
  • 11 replies
  • 3 likes
  • 789 Views
  • 11 replies
  • 3 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • ___so
  • Regular
  • 25711 Views
  • 39 replies
  • 31 likes
  • Connect
    JAM
  • 25711 Views
  • 39 replies
  • 31 likes

Desktop: New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar improves navigation and makes it easier and faster to collect and retrieve all types of content, bringing new features to desktop that y...

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  • Spotify Star
  • Spotify Star
  • tutter17
  • Casual Listener
  • 89702 Views
  • 950 replies
  • 37 likes
  • 89702 Views
  • 950 replies
  • 37 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • 9611idth
  • Visitor
  • 178199 Views
  • 996 replies
  • 39 likes
  • 178199 Views
  • 996 replies
  • 39 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2501 Views
  • 1 replies
  • 2 likes
  • 2501 Views
  • 1 replies
  • 2 likes

Local files playing for 5-10 seconds then moving on

PlanPremiumCountryUSDeviceGalaxy a11Operating SystemAndroid 11My Question or IssueWhenever I try to play a local file, doesn't mater the file type (I did mp3, midi, and wav files) they play for 5-10 seconds before moving on to the next song in queue....

  • Newbie
  • Plan Premium Country US Device Galaxy a11 Operating System Android 11 My Question or Issue Whenever I try to play a local file, doesn't mater the file type (I did mp3, midi, and wav files) t...
  • geovanebento
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening Categories

We need to be able to categorize listening. I listen to meditation at night, and children's songs in my classroom. This messes up my curated playlists and end of the year stats. I will end up having a "for you" playlist playing Tupac, Infamous String...

  • Newbie
  • We need to be able to categorize listening. I listen to meditation at night, and children's songs in my classroom. This messes up my curated playlists and end of the year stats. I will end up having ...
  • OscarDC
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there ANY simple way to add multiple liked songs from an artist to a playlist at once?

For example: I want to create a playlist. I want this playlist to include every song I have in my "Liked Songs" from Artist A and Artist B. I can go under either Artist and there's that place where every song of theirs that I have liked is already co...

  • Casual Listener
  • For example: I want to create a playlist. I want this playlist to include every song I have in my "Liked Songs" from Artist A and Artist B. I can go under either Artist and there's that place where e...
  • Yordan
  • Moderator
  • 2370 Views
  • 1 replies
  • 0 likes
  • 2370 Views
  • 1 replies
  • 0 likes

Superuser Contribution None of my public playlists from 2022 appear on my profile

PlanPremiumCountryUSADeviceiPhone SE, Macbook Pro, WindowsOperating SystemiOS 15.5 My Question or IssueI have just over 100 public playlists on my profile (I make a new one every month). None of the playlists I've made public in 2022 are visible on m...

  • Visitor
  • Plan Premium Country USA Device iPhone SE,  Macbook Pro, Windows Operating System iOS 15.5   My Question or Issue I have just over 100 public playlists on my profile (I make a n...
  • Alex
  • Spotify Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] song queue keeps resetting in playlist

Plan: Free; iPad air (4th gen) iOS 15.5; Spotify v8.7.46 Since the latest app update all of my playlists have an issue where the song queue will reset back to the start after playing one or two songs. At most it will play two songs then go back to to...

  • Casual Listener
  • Plan: Free; iPad air (4th gen) iOS 15.5; Spotify v8.7.46   Since the latest app update all of my playlists have an issue where the song queue will reset back to the start after playing one or ...
  • okami_g
  • Casual Listener
  • 1129 Views
  • 2 replies
  • 2 likes
  • iOS
    Playlist issues
    queue reset
    song queue resets
    Troubleshooting
  • 1129 Views
  • 2 replies
  • 2 likes

Superuser Contribution Songs listed oddly on Artist’s pages

Whenever I go to view a particular artist songs do not appear in a listed order on either the main page or within albums. Only titles appear, in no particular order and the “and more” doesn’t link or change the display. I have tried reinstalling and ...

  • Newbie
  • Whenever I go to view a particular artist songs do not appear in a listed order on either the main page or within albums. Only titles appear, in no particular order and the “and more” doesn’t link or...
  • CarlosE
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same device, multiple distributions: impact in device limit?

I have installed several operating systems installed on the same physical device. As i want spotify on all of them, I have a separate shared space for the offline storage location. Does this still count as separate devices and will impact the device ...

  • Newbie
  • I have installed several operating systems installed on the same physical device. As i want spotify on all of them, I have a separate shared space for the offline storage location. Does this still co...
  • Yordan
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When adding a song to playlist, I can't search for the playlist by starting to type the name of it

PlanPremiumCountryDenmarkDevicePCOperating SystemWindows 10 My Question or IssueUntil a few days or maybe a week ago, I could start to type the name of a playlist to find it, after clickin add to playlist on a specific song (after the list of playlis...

  • Regular
  •   Plan Premium Country Denmark Device PC Operating System Windows 10   My Question or Issue Until a few days or maybe a week ago, I could start to type the name of a playlist to ...
  • MattSuda
  • Spotify Star
  • 1707 Views
  • 12 replies
  • 16 likes
  • 1707 Views
  • 12 replies
  • 16 likes

Superuser Contribution Hiding songs in discover weekly and release radar hides songs on artist page

PlanPremiumAndroid The behaviour changed when hiding songs on release radar or discover weekly. Previously when one hid song from these playlist they wouldn't been hidden on artists page. Now when I hide the song on the playlist it's hidden on artist...

  • Newbie
  • Plan Premium Android   The behaviour changed when hiding songs on release radar or discover weekly.   Previously when one hid song from these playlist they wouldn't been hidden on art...
  • Alex
  • Spotify Legend
  • 812 Views
  • 1 replies
  • 0 likes
  • 812 Views
  • 1 replies
  • 0 likes

Superuser Contribution Followed playlist stops playing on a greyed out song instead of skipping over it.

PlanPremiumCountryUSDeviceiPhone XR and iPad mini 5Operating SystemiOS/iPadOS 14.4.2 My Question or IssueWhen I play a playlist via Spotify Connect (in order, not shuffled) that I’ve followed (not created myself), and it contains greyed out songs, on...

  • Music Fan
  • Plan Premium Country US Device iPhone XR and iPad mini 5 Operating System iOS/iPadOS 14.4.2   My Question or Issue When I play a playlist via Spotify Connect (in order, not shuffled) t...
  • labpig
  • Regular
  • 629 Views
  • 10 replies
  • 1 likes
  • 629 Views
  • 10 replies
  • 1 likes

Superuser Contribution How do you save playlist of songs and artists to word doc or excel?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Hearted' song not showing heart in album

PlanPremiumCountryUnited States DeviceS22 UltraOperating SystemAndroidMy Question or IssueWhen hearting a song, the heart does not show on the side of the track list in the albums/playlists. It does on my windows computer, though.

  • Visitor
  • Plan Premium Country United States  Device S22 Ultra Operating System Android My Question or Issue When hearting a song, the heart does not show on the side of the track list in the alb...
  • Dian
  • Spotify Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extremely low volume on album Back to black and disc 3 of Frank & Back to black

PlanPremium DuoCountrySwedenDeviceEvery device I use My Question or IssueOkay, so one of my favorite albums has the lowest volume ever. All the songs of "Disc 3" of album "Frank & Back to black" and all of the songs of album "Back to black deluxe edi...

  • Newbie
  • Plan Premium Duo Country Sweden Device Every device I use     My Question or Issue Okay, so one of my favorite albums has the lowest volume ever. All the songs of "Disc 3" of album...
  • Dian
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Add Songs - Blank Spotify Playlist

Using Premium in the United States on a MacBook Pro using iOS High Sierra 10.13.6. When I click add new playlist, three dots appear, it never allows me to add music, and I cannot delete the playlist that was created. It just remains a #. Now the mess...

  • Visitor
  • Using Premium in the United States on a MacBook Pro using iOS High Sierra 10.13.6.   When I click add new playlist, three dots appear, it never allows me to add music, and I cannot delete the ...
  • Dian
  • Spotify Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Song liked twice. Unlike one, both gone

PlanPremiumCountryDenmark DevicePCOperating SystemWindows 10 My Question or IssueI have several occurences of the same song liked twice. When I unlike one, both are unliked and removed from my library.

  • Music Fan
  • Plan Premium Country Denmark   Device PC Operating System Windows 10   My Question or Issue I have several occurences of the same song liked twice. When I unlike one, both are un...
  • whatyearisthis
  • Casual Listener
  • 4787 Views
  • 30 replies
  • 4 likes
  • 4787 Views
  • 30 replies
  • 4 likes

Superuser Contribution How can I get alexa to play my liked songs WITHOUT shuffle?

PlanPremiumCountryUnited StatesDeviceamazon echo dot My Question or IssueHow do I get alexa to play my liked songs IN ORDER. It always plays them on shuffle. I can get it to turn off shuffle, but that is pointless since it is already in the middle of...

  • Newbie
  • Plan Premium Country United States Device amazon echo dot   My Question or Issue How do I get alexa to play my liked songs IN ORDER. It always plays them on shuffle. I can get it to turn...
  • yc12334
  • Visitor
  • 2573 Views
  • 2 replies
  • 1 likes
  • 2573 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Songs from playlist show no information anymore and are not playable

Hi,first: This is not about greyed out songs which became unavailable due to licensing issues or else. PlanPremiumCountryGermany DeviceOnePlus 8T, LineAge OS, Spotify App Operating SystemWindows 10 (Desktop App), Windows 10 (Browser App) My Question ...

  • Casual Listener
  • Hi, first: This is not about greyed out songs which became unavailable  due to licensing issues or else.   Plan Premium Country Germany   Device OnePlus 8T, LineAge OS, Spoti...
  • Chris54345325rr
  • Casual Listener
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Superuser Contribution Recovery, Spotify removed title of playlist and all the songs but one

Earlier today I made a playlist, rearranged it, and it was playing for about 1.5 hours on and off. I noticed that this one song I played earlier was on repeat even though I didn't add it to the queue or anything. When I opened Spotify to check what h...

  • Newbie
  • Earlier today I made a playlist, rearranged it, and it was playing for about 1.5 hours on and off. I noticed that this one song I played earlier was on repeat even though I didn't add it to the queue...
  • Dian
  • Spotify Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast is greyed out and can't be removed

PlanPremiumCountryUnited StatesDeviceiPhone XsOperating SystemiOS 15.5 My Question or IssueThere are currently 2 podcasts in my library that are greyed out and if I click on it to delete it or view the feed it just says "Something went wrong. Try Aga...

  • Newbie
  • Plan Premium Country United States Device iPhone Xs Operating System iOS 15.5   My Question or Issue There are currently 2 podcasts in my library that are greyed out and if I click on ...
  • Dian
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes