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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • kyanna
  • Casual Listener
  • 17308 Views
  • 15 replies
  • 19 likes
  • 17308 Views
  • 15 replies
  • 19 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • robertwolf1
  • Casual Listener
  • 6836 Views
  • 18 replies
  • 19 likes
  • 6836 Views
  • 18 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 95281 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 95281 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 240303 Views
  • 1149 replies
  • 42 likes
  • 240303 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3263 Views
  • 1 replies
  • 2 likes
  • 3263 Views
  • 1 replies
  • 2 likes

Superuser Contribution Re: Download button not showing

I'm not really sure why but my download button isn't showing up on any playlists or podcasts. I was wondering if you could help me figure this situation out. Thank You!

  • Visitor
  • I'm not really sure why but my download button isn't showing up on any playlists or podcasts. I was wondering if you could help me figure this situation out. Thank You! 😊
  • Lyubka
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Spotify takedown notification for playlists

Spotif keeps deleting my playlist that has around 16k followers... No ideia WHY!I don't get any money from it... In the beginning (it started in 2020) they always told me someone reported, but it was a mistake and htye would put it back on.But right ...

  • Regular
  • Spotif keeps deleting my playlist that has around 16k followers... No ideia WHY! I don't get any money from it... In the beginning (it started in 2020) they always told me someone reported, but it w...
  • HolgerRadecke
  • Music Fan
  • 250 Views
  • 1 replies
  • 3 likes
  • 250 Views
  • 1 replies
  • 3 likes

Superuser Contribution My friends can't find my playlists/me on Spotify

Hi there...I have public playlists and yet my friends can't find me on Spotify (Premium) Can anybody help me with that... seems I'm invisible...

  • Visitor
  • Hi there... I have public playlists and yet my friends can't find me on Spotify (Premium) Can anybody help me with that... seems I'm invisible...   
  • Lyubka
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add album to playlist

Hello,my wife and I have premium family. Recently she can't add albums to a playlist in her app (Android) anymore. But adding single songs works.Does anyone have any idea what we can do? Many thanks in advance.

  • Regular
  • Hello, my wife and I have premium family. Recently she can't add albums to a playlist in her app (Android) anymore. But adding single songs works. Does anyone have any idea what we can do? &nb...
  • narrator
  • Casual Listener
  • 9740 Views
  • 15 replies
  • 0 likes
  • Premium for Family
  • 9740 Views
  • 15 replies
  • 0 likes

Deezer playing other family members music

PlanFree/PremiumCountry DeviceiPhone 11 Operating System(iOS 14.8Hi, I am the admin on our family deezer. When I am in my account, it is showing me my sons music and plays his music. I can’t figure it out, anyone got any ideas please ? Thanks

  • Newbie
  • Plan Free/Premium Country   Device iPhone 11  Operating System (iOS 14.8 Hi, I am the admin on our family deezer. When I am in my account, it is showing me my sons music and plays h...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why do my files keep skipping over even when they're accessible?

PlanPremiumCountryUnited States DeviceSamsung Galaxy S21Operating SystemUnknown I don't understand how my files can keep being skipped over on Spotify even when they work completely fine in my Files. I've tried downloading them again, resetting my ph...

  • Casual Listener
  •   Plan Premium Country United States   Device Samsung Galaxy S21 Operating System Unknown   I don't understand how my files can keep being skipped over on Spotify even when ...
  • Vasil
  • Moderator
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes

Solved!! Why does the "like" button on albums not work properly?

So I have this issue where I want to hit the like button on an album to add it to the list of "liked songs by this artist". As far as I can tell it has only happened with one artist, Paradox Interactive. It happened first with the Crusaders Kings 3 a...

  • Casual Listener
  • So I have this issue where I want to hit the like button on an album to add it to the list of "liked songs by this artist". As far as I can tell it has only happened with one artist, Paradox Interact...
  • Peter
  • Spotify Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue clears when I connect to CarPlay

PlanPremiumCountryUnited States DeviceiPhone 12 miniOperating SystemiOS 16 My Question or IssueWhen I connect my phone to CarPlay using the car’s USB connector, my queue disappears and is gone/cleared. How do I fix this or what is the cause?

  • Regular
  • Plan Premium Country United States  Device iPhone 12 mini Operating System iOS 16   My Question or Issue When I connect my phone to CarPlay using the car’s USB connector, my queue...
  • Jeremy
  • Spotify Legend
  • 1171 Views
  • 8 replies
  • 0 likes
  • Queue clears when connected to CarPlay
  • 1171 Views
  • 8 replies
  • 0 likes

Superuser Contribution Playlist won’t allow duplicate songs

PlanPremiumCountryUSA Device(iPhone 11)Operating System(iOS 15.2.1) My Question or Issue:Hi, up until very recently I could add a song more than once to a playlist. This option has disappeared and I am no longer allowed this function. Is there a way ...

  • Visitor
  • Plan Premium Country USA  Device (iPhone 11) Operating System (iOS 15.2.1)   My Question or Issue: Hi, up until very recently I could add a song more than once to a playlist. This...
  • Vasil
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution play lists on laptop

does anyone know how to transfer a playlist I compiled from my laptop to my mobile phone

  • Casual Listener
  • does anyone know how to transfer a playlist I compiled from my laptop to my mobile phone
  • bryncymru
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unnamed (No Title) Playlists not showing up in Library

For months now:UNNAMED (NO TITLE) playlists that I like (follow) do not show up in Library. They only show up on my Profile, stuck in the first position (until I like (follow) another playlist, OR I right-click "Remove from profile").Please notice th...

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  • Roadie
  • For months now: UNNAMED (NO TITLE) playlists that I like (follow) do not show up in Library. They only show up on my Profile, stuck in the first position (until I like (follow) another pl...
  • huntc99
  • Roadie
  • 667 Views
  • 2 replies
  • 0 likes
  • Desktop
    iOS
    liked playlist
    Mac
    Unnamed Playlist
    web
  • 667 Views
  • 2 replies
  • 0 likes

Superuser Contribution Option to add album to playlist??

it seems the option to add an album to a playlist has disappeared. premium planiphone 12 iOS 16latest version of spotify

  • Music Fan
  • it seems the option to add an album to a playlist has disappeared.  premium plan iphone 12 iOS 16 latest version of spotify  
  • AlejaR
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist disappeared from Spotify for Artists after accidentally deleting it

I'm an artists and I also curate some playlist on spotify. I accidentaly deleted one of my playlists using the Desktop App, but I managed to undo it (ctrl+z). I haven't lost any track, follower, etc. That particular playlist contains a bunch of my so...

  • Casual Listener
  • I'm an artists and I also curate some playlist on spotify.   I accidentaly deleted one of my playlists using the Desktop App, but I managed to undo it (ctrl+z). I haven't lost any track, follo...
  • lucaslazari
  • Casual Listener
  • 322 Views
  • 3 replies
  • 0 likes
  • artist
  • 322 Views
  • 3 replies
  • 0 likes

Remove news source from Your Daily Drive?

I love the new Your Daily Drive play list but I cannot tolerate Murdoch media, is there a way to permanently remove News.com.au from my playlist as a news source?Thankyou

  • Newbie
  • I love the new Your Daily Drive play list but I cannot tolerate Murdoch media, is there a way to permanently remove News.com.au from my playlist as a news source? Thankyou
  • Jackrobruce
  • Newbie
  • 6185 Views
  • 15 replies
  • 27 likes
  • 6185 Views
  • 15 replies
  • 27 likes

Solved!!Superuser Contribution spotify playlist covers being distorted if custom made.

PlanFreeCountryNorwayDeviceComputerOperating SystemWindows 11 My Question or IssueI don't know why its doing this but when adding gradient and a little glow to my text in photoshop and uploading it to my playlist cover its just all around weird. The ...

  • Regular
  • Plan Free Country Norway Device Computer Operating System Windows 11   My Question or Issue I don't know why its doing this but when adding gradient and a little glow to my text in pho...
  • MihailY
  • Moderator
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't find genre filters on my liked songs

The genre filters (e.g Sad, Rap, Soul, Afro etc) dissappeared now I don't know how to retrieve them

  • Visitor
  • The genre filters (e.g Sad, Rap, Soul, Afro etc) dissappeared now I don't know how to retrieve them
  • MihailY
  • Moderator
  • 166 Views
  • 1 replies
  • 1 likes
  • 166 Views
  • 1 replies
  • 1 likes

Superuser Contribution copied a playlist and recently added wont work

Hey! Me and my family recently got the family plan here on spotify, we shared an account in the past, so all the playlists was on that one account, I had to make a new account for the family plan. I needed to move my playlists to that new account. So...

  • Casual Listener
  • Hey! Me and my family recently got the family plan here on spotify, we shared an account in the past, so all the playlists was on that one account, I had to make a new account for the family plan. I ...
  • Vasil
  • Moderator
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Audiobook skips some chapters/titles

i'm having this issue on the website, expect if i try to play the correct chapter it skips back to the chapter it skipped to before.Basically I click Chapter 1, it skips to Chapter 3 immediately without playing either chapter 1 or 2 and skips back to...

  • Casual Listener
  • i'm having this issue on the website, expect if i try to play the correct chapter it skips back to the chapter it skipped to before. Basically I click Chapter 1, it skips to Chapter 3 immediately wi...
  • Jeremy
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes