Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
I have several playlists full of songs I haven't added to liked songs. When I play any of those songs in the playlist I created on the (iOS) mobile app it has a green checkmark as if I liked it already. If I click on the checkmark it gives me the opt...
I have several playlists full of songs I haven't added to liked songs. When I play any of those songs in the playlist I created on the (iOS) mobile app it has a green checkmark as if I liked it alrea...
Casual Listener
1671 Views
4 replies
0 likes
que significa que no puedo reproducir contenido a la carta
que significa que no puedo reproducir contenido a la carta
Moderator
255 Views
1 replies
0 likes
I have a premium spotify account and I have music playlist that I personally curated. Recently I noticed random songs being played when listening to my own playlist, songs I do not like. When I go to check what is this, I see it is a spotify recommen...
I have a premium spotify account and I have music playlist that I personally curated. Recently I noticed random songs being played when listening to my own playlist, songs I do not like. When I go to...
Spotify Legend
1105 Views
1 replies
0 likes
With the new updates, I'm no longer able to fully interact with my public profile on my phone or computer; I'm mostly referring to the fact that your can no longer see exactly what playlists are displayed on your profile without checking them individ...
With the new updates, I'm no longer able to fully interact with my public profile on my phone or computer; I'm mostly referring to the fact that your can no longer see exactly what playlists are disp...
Moderator
350 Views
1 replies
0 likes
Issue:Ever since early March, the playlists in Spotify for Android Auto, the Web App, and Samsung TV are all stuck in the Custom sort order even if I have the desktop and Android versions sorted by Date Added; this occurs across all of my playlists. ...
Issue: Ever since early March, the playlists in Spotify for Android Auto, the Web App, and Samsung TV are all stuck in the Custom sort order even if I have the desktop and Android versions sorted by...
Moderator
3462 Views
8 replies
3 likes
Plan - Premium FamilyCountry - US Device - iPhone 11 Max ProOperating System - Most Current My Question or IssueWhen I try to add a song that is already on one playlist to another playlist, it removes the song from the original playlist, only allowin...
Plan - Premium Family Country - US Device - iPhone 11 Max Pro Operating System - Most Current My Question or Issue When I try to add a song that is already on one playlist to ano...
Moderator
542 Views
3 replies
0 likes
PlanPremiumCountry Device(iPhone 12)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just found an amazing feature on Spotify called "add to different playlist" Where you can duplicate a playlist that you like then add mo...
Plan Premium Country Device (iPhone 12) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just found an amazing feature on Spotify called "a...
Moderator
2231 Views
8 replies
0 likes
Plan:Free DeviceRevel V+ 5gOperating System(iOS) My Question or IssueI recently broke my old phone with my old Spotify playlists, I purchased a new phone and signed in but my three playlists ive created have disappeared though the podcasts I've liste...
Plan: Free Device Revel V+ 5g Operating System (iOS) My Question or Issue I recently broke my old phone with my old Spotify playlists, I purchased a new phone and signe...
Moderator
278 Views
1 replies
0 likes
I feel a little like I’m going insane, as I’ve just clocked that loads of songs I’d previously removed from my liked songs have somehow reappeared (same goes for playlists). Does anyone know if this is a platform wide issue or something that can happ...
I feel a little like I’m going insane, as I’ve just clocked that loads of songs I’d previously removed from my liked songs have somehow reappeared (same goes for playlists). Does anyone know if this ...
Community Legend
303 Views
1 replies
0 likes
Estaría bueno poder reproducir al reves, para escuchar desde lo último agregado a la lista.
Estaría bueno poder reproducir al reves, para escuchar desde lo último agregado a la lista.
Moderator
993 Views
3 replies
0 likes
PlanPremiumCountryPoland DeviceIphone 12 PROOperating SystemiOS 14.1.1 Hi i have a problem. I can't play a song when I search in my playlist in "find in playlist".I have to search for a song that I want to listen through my entire playlist. "Find in ...
Plan Premium Country Poland Device Iphone 12 PRO Operating System iOS 14.1.1 Hi i have a problem. I can't play a song when I search in my playlist in "find in playlist".I have...
Spotify Legend
844 Views
5 replies
0 likes
PlanFree/PremiumCountryGermanyDeviceAll devicesOperating SystemiOS, Windows, AndroidMy Question or IssueHello, I added a while ago a song to my library and then liked it. Now it's in my favourite songs, but I cant play the Song anymore or delete it f...
Plan Free/Premium Country Germany Device All devices Operating System iOS, Windows, Android My Question or Issue Hello, I added a while ago a song to my library and then liked it. Now it's...
Casual Listener
1109 Views
4 replies
0 likes
Hello!I've been trying to add songs from my PC to my phone, and they do show up on my phone. Artist, album art, everything is there. However, when I try and play it on my phone, it says "File not downloaded"????Control works; I can play them on my PC...
Hello! I've been trying to add songs from my PC to my phone, and they do show up on my phone. Artist, album art, everything is there. However, when I try and play it on my phone, it says "File not d...
Moderator
281 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone)Operating System(iOS latest and Windows 10) My Question or IssueHi thereWhen I search my playlists for e.g the word "foolin" I only get some results. Some songs inside playlists that start with "foolin" are not shown....
Plan Premium Country Device (iPhone) Operating System (iOS latest and Windows 10) My Question or Issue Hi there When I search my playlists for e.g the word "foolin" I only ...
Visitor
9222 Views
11 replies
1 likes
I bought a couple Chromecasts so I could stream Spotify to my speakers in two rooms. When it works, it's great, but I often can't get songs to play. If I try to connect to a device or multi-room group and then play, Spotify often will show that it's ...
I bought a couple Chromecasts so I could stream Spotify to my speakers in two rooms. When it works, it's great, but I often can't get songs to play. If I try to connect to a device or multi-room grou...
261 Views
0 replies
1 likes
PlanFree/PremiumCountryUkDeviceFire he tabletOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Uk Device Fire he tablet Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
381 Views
3 replies
0 likes
I have two devices I downloaded the Spotify app. And both had downloaded music for offline listening, I'm trying to download music for the phone only yet it states I have to delete the music I downloaded onto my tablet.
I have two devices I downloaded the Spotify app. And both had downloaded music for offline listening, I'm trying to download music for the phone only yet it states I have to delete the music I downl...
Moderator
284 Views
1 replies
0 likes
My oldest playlist is not appearing anymore on my public profile. If people want to see it I can only send the link, it just doesn't show on my profile anymore. All my other playlists even the ones I 'Follow' show up.
My oldest playlist is not appearing anymore on my public profile. If people want to see it I can only send the link, it just doesn't show on my profile anymore. All my other playlists even the ones I...
Casual Listener
1201 Views
2 replies
0 likes
I have two phones and 2 PC, and I want to remove all those devices from my account. I'm getting an issue with the new iPhone, which asks me to remove all other devices' offline downloads.
I have two phones and 2 PC, and I want to remove all those devices from my account. I'm getting an issue with the new iPhone, which asks me to remove all other devices' offline downloads.
Moderator
297 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceiPhone 12Operating SystemiOS My Question or IssueUp until the weekend, when I went into liked songs for an artist it showed all of the sings I had liked and for the most part downloaded so I could start playing one song and ...
Plan Premium Country UK Device iPhone 12 Operating System iOS My Question or Issue Up until the weekend, when I went into liked songs for an artist it showed all of the sings I had l...
Regular
19441 Views
98 replies
20 likes
