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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303311 Views

96 replies

91 likes

  • 303311 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168299 Views

242 replies

44 likes

  • 168299 Views
  • 242 replies
  • 44 likes

Solved!!Superuser Contribution Playing a folder of Playlists after the graphic redesign.

Hi,there used to be a way to listen to all songs from playlists inside a folder. Is there a way to do this after the redesign. I can't find it anywhere.

Casual Listener

Hi, there used to be a way to listen to all songs from playlists inside a folder. Is there a way to do this after the redesign. I can't find it anywhere.

Yordan

Moderator

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some of my music from my playlist just disappeared 0_0

PlanPremiumCountryUS DeviceiPhone XS, MacBook Pro, and PCOperating System(iOS, OS X, Windows 10 My Question or IssueSome of my music just vanished from my playlist—maybe like the first 10 of the music on the playlist. I thought there might've been so...

Newbie

Plan Premium Country US   Device iPhone XS, MacBook Pro, and PC Operating System (iOS, OS X, Windows 10   My Question or Issue Some of my music just vanished from my playlist—may...

Joan

Moderator

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old podcast episode isn’t playing

I’m trying to listen to episode 55 (from 2015) of the Tim Ferriss podcast. When I push play, it instead plays the most recent episode. I tried episode 57 (also from 2015) and it does the same thing

Visitor

I’m trying to listen to episode 55 (from 2015) of the Tim Ferriss podcast.  When I push play, it instead plays the most recent episode.  I tried episode 57 (also from 2015) and it does the ...

Joan

Moderator

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Cover Photo

I am wanting to change my playlist cover photo but not able to. I have cleared cache. Fully reset my device and deleted and redownloaded the app. Every time I have tried to change and insert a photo, I press “Edit”, and then press “Change Image” but ...

Newbie

I am wanting to change my playlist cover photo but not able to. I have cleared cache. Fully reset my device and deleted and redownloaded the app. Every time I have tried to change and insert a photo,...

Joan

Moderator

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files playlist not showing up in library

PlanPremiumDeviceiPhone 7Operating SystemiOS 15.7.3 My Question or IssueI turned on local files in the spotify settings, but the playlist isn’t showing up in my library. I’ve tried deleting and redownloading the app, restarting it, and turning the se...

Casual Listener

Plan Premium Device iPhone 7 Operating System iOS 15.7.3   My Question or Issue I turned on local files in the spotify settings, but the playlist isn’t showing up in my library. I’ve tri...

MihailY

Moderator

698 Views

3 replies

0 likes

  • 698 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t find podcast BOYS CLUB

Plan Premium Country Germany, residing in Spain Device iPhone 13 Operating System Latest iOS My Question or Issue I cannot find/see any episode of the podcast BOYS CLUB (Spotify exclusive). my wife who is on the same family plan, can see and listen t...

Casual Listener

  Plan Premium Country Germany, residing in Spain   Device iPhone 13   Operating System Latest iOS   My Question or Issue I cannot find/see any episode o...

AlejaR

Moderator

589 Views

5 replies

0 likes

  • 589 Views
  • 5 replies
  • 0 likes

Cannot delete folder without deleting playlists within

On windows, newest Spotify version at time of writing I messed around with creating some folders. Apparently, that was a huge mistake, because I am unable to get the playlists out of folders. I've tried dragging them out, which does nothing, deleting...

Newbie

On windows, newest Spotify version at time of writing   I messed around with creating some folders. Apparently, that was a huge mistake, because I am unable to get the playlists out of folders...

kaworu_bloodpaw

Roadie

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Solved!! this is an 'update?'

it was fine as it was. (emphasis on fine but eh) for future reference; if you're gonna 'update' then an update would be nice.cos rn the ui is even worse, the suggestions seem worse... what did you actually update?updates are meant to.. yknow... updat...

Casual Listener

it was fine as it was. (emphasis on fine but eh)   for future reference; if you're gonna 'update' then an update would be nice. cos rn the ui is even worse, the suggestions seem worse... what...

Jre408707

Newbie

508 Views

1 replies

2 likes

  • 508 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution How are the public playlists sorted on our profile? (Desktop) - 2023 with new setup

It would be very nice if we could sort the public playlsit on our profile. Either alphabetically or by followers or a customed order. But with the new update on the design of the home page, that's not possible anymore. So basically allow us to sort t...

Casual Listener

It would be very nice if we could sort the public playlsit on our profile. Either alphabetically or by followers or a customed order. But with the new update on the design of the home page, that's no...

andycatherine

Newbie

17174 Views

11 replies

7 likes

  • 17174 Views
  • 11 replies
  • 7 likes

Superuser Contribution Same artist plays on second song regardless if playing a playlist or album of another artist

PlanPremiumCountry Occurring on my phone (iPhone) and computer (Mac) versions. When I play a song, either from a playlist or an album, the following song always comes from one artist (Wood Brothers). This is regardless of whether I am playing a playl...

Visitor

Plan Premium Country   Occurring on my phone (iPhone) and computer (Mac) versions.   When I play a song, either from a playlist or an album, the following song always comes from one a...

MihailY

Moderator

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Remove Artist feature not working

Plan: Premium (Family)Country: UK Device: Macbook Pro, iPhone 12 Pro, Windows PCOperating System: Latest OS on all above My Question or Issue:For the last few years my release radar keeps including new songs from an artist I don't like; "Alonestar", ...

Casual Listener

Plan: Premium (Family) Country: UK   Device: Macbook Pro, iPhone 12 Pro, Windows PC Operating System: Latest OS on all above   My Question or Issue: For the last few y...

Eni

Moderator

843 Views

3 replies

0 likes

  • 843 Views
  • 3 replies
  • 0 likes

Superuser Contribution Random songs added to my spotify playlist

I was just today scrolling through my playlist and saw a song that said "added 1 day ago" i didn't add that song to my playlist and i don't know how it got there? is this something that spotify does or is someone else doing things on my account?

Newbie

I was just today scrolling through my playlist and saw a song that said "added 1 day ago" i didn't add that song to my playlist and i don't know how it got there? is this something that spotify does ...

Lyubka

Moderator

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes

Windows Desktop library design problems

Apart from all the mess with new design, white background when playlists are selected is an extreme distraction and in contrast with whole dark design of spotify, change this to a darker color. When custom order is selected, make sure that I can get ...

Newbie

Apart from all the mess with new design, white background when playlists are selected is an extreme distraction and in contrast with whole dark design of spotify, change this to a darker color. ...

249 Views

0 replies

1 likes

  • 249 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Can't Remove Podcast

DeviceiPhone 13 miniOperating SystemWindows 10 My Question or IssueThere's a podcast I want to remove from my library but Spotify can't find the page so I can't remove it.  

Newbie

Device iPhone 13 mini Operating System Windows 10   My Question or Issue There's a podcast I want to remove from my library but Spotify can't find the page so I can't remove it.    

31yodosfw72bzsddnnhd

Casual Listener

4175 Views

15 replies

1 likes

  • 4175 Views
  • 15 replies
  • 1 likes

Daily Mix not updating

PlanPremiumCountryFrance DeviceSamsung Galaxy A53Operating SystemAndroid One UI 5.1Spotify8.8.28.409 My Question or IssueFor about 3 weeks, my 6 Daily Mixes have not changed. I have already contacted the customer service and followed their instructio...

Visitor

Plan Premium Country France   Device Samsung Galaxy A53 Operating System Android One UI 5.1 Spotify 8.8.28.409   My Question or Issue For about 3 weeks, my 6 Daily Mixes have n...

Amay

Spotify Star

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Stuck on album

PlanPremium DuoCountryUSAApp Version 8.8.30.499DeviceiPhone 12 miniOperating SystemiOS 16.4.1 My Question or IssueYesterday Spotify suddenly only plays one song from an album, then continues to play from the previous album. I’ve tried clicking play o...

Casual Listener

Plan Premium Duo Country USA App Version 8.8.30.499 Device iPhone 12 mini Operating System iOS 16.4.1   My Question or Issue Yesterday Spotify suddenly only plays one song from an alb...

AlejaR

Moderator

671 Views

3 replies

0 likes

  • 671 Views
  • 3 replies
  • 0 likes

Viewing Liked Playlists

PlanFree/PremiumCountryUnited StatesDeviceiPhone. Operating SystemiOS 16 My Question or IssueMy friend sent me a screenshot of their Spotify profile, showing that they could now see who had liked their playlists. I updated Spotify, and have some new ...

Newbie

Plan Free/Premium Country United States Device iPhone.  Operating System iOS 16   My Question or Issue My friend sent me a screenshot of their Spotify profile, showing that they c...

Luan

Spotify Star

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Notifications for an unliked playlist

PlanPremiumMy Question or IssueThere is a new change to Spotify that some people where you can get notifications for when someone likes your playlist. My question is, if you like someone else’s playlist BUT UNLIKE it after, will they still be able to...

Newbie

Plan Premium My Question or Issue There is a new change to Spotify that some people where you can get notifications for when someone likes your playlist. My question is, if you like someone else’s...

emilym719

Newbie

4702 Views

3 replies

0 likes

  • 4702 Views
  • 3 replies
  • 0 likes

Superuser Contribution Asking google assistant to play "my discover weekly playlist" plays a random album instead.

PlanPremiumCountryUKDeviceSony Xperia 5 IIOperating SystemAndroid 12 My Question or IssueWhenever I try to get my google assistant to play any of the Spotify curated playlists, such as the Discover Weekly playlist, it refuses to do so and instead pla...

Newbie

Plan Premium Country UK Device Sony Xperia 5 II Operating System Android 12   My Question or Issue Whenever I try to get my google assistant to play any of the Spotify curated playlist...

7f5oafhczji8a7u5rev9

Newbie

553 Views

2 replies

2 likes

  • 553 Views
  • 2 replies
  • 2 likes

UNLIMIT PINS PLEASE

Why is there a limit on pins? Keeping playlist organised is hard enough with no directory filing system. Please unlimit pins

Visitor

Why is there a limit on pins?   Keeping playlist organised is hard enough with no directory filing system.   Please unlimit pins

simplestuff

Regular

1577 Views

3 replies

30 likes

  • 1577 Views
  • 3 replies
  • 30 likes