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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3089 Views
  • 49 replies
  • 2 likes
  • 3089 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • ArinBlackheart
  • Regular
  • 9654 Views
  • 249 replies
  • 12 likes
  • 9654 Views
  • 249 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 815 Views
  • 1 replies
  • 0 likes
  • 815 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist covers and titles not syncing

PlanPremiumCountryThe NetherlandsOperating SystemAndroid 10, Windows 10My Question or IssueWhen I try to change the cover on a playlist on my computer, it doesn't update. However, yesterday I changed the album covers and titles of a couple playlists ...

  • Casual Listener
  • Plan Premium Country The Netherlands Operating System Android 10, Windows 10 My Question or Issue When I try to change the cover on a playlist on my computer, it doesn't update. However, ...
  • Alex
  • Moderator
  • 481 Views
  • 5 replies
  • 0 likes
  • 481 Views
  • 5 replies
  • 0 likes

Superuser Contribution Personal stats for years before 2016 - Top songs or artists for 2012 or 2013?

Hey! I was wondering if any of you knew about a way to see stats for years before 2016. I've been using Spotify since mid 2010 ish but I've only had my own account since late 2011 early 2012. Still, I'd love to see some stats for those individual yea...

  • Casual Listener
  • Hey!   I was wondering if any of you knew about a way to see stats for years before 2016. I've been using Spotify since mid 2010 ish but I've only had my own account since late 2011 early 2012...
  • Yandis9-
  • Casual Listener
  • 2045 Views
  • 2 replies
  • 1 likes
  • 2045 Views
  • 2 replies
  • 1 likes

Can't play any song of an artist

Hello, I can't play any song of Celine Dion, on any device (all apps were updated before reporting this). Is this a bug? Why everything is on the app but unavailable if she is not on Spotify anymore? Thanks

  • Newbie
  • Hello,   I can't play any song of Celine Dion, on any device (all apps were updated before reporting this). Is this a bug? Why everything is on the app but unavailable if she is not on Spotify...
  • OneByBoo
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Last week Discover Weekly

PlanPremiumDeviceXiaomi Mi A2Operating SystemAndroid 10 My Question or IssueHello. Unfortunately i missed half of a previous Discover Weekly, but the whole playlist was downloaded to my phone. Could you help me to find it if it's possible?

  • Newbie
  • Plan Premium Device Xiaomi Mi A2 Operating System Android 10   My Question or Issue Hello. Unfortunately i missed half of a previous Discover Weekly, but the whole playlist was down...
  • OneByBoo
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist keeps recommending me tracks that are already in the playlist

PlanPremiumCountryGermany DevicePC / iPhoneOperating SystemWin10 / iOS My Question or IssueSo since a while I noticed that specific tracks are getting contantly recommended to a certain playlist altough they are already added to it (the exact same re...

  • Music Fan
  •   Plan Premium Country Germany   Device PC / iPhone Operating System Win10 / iOS   My Question or Issue So since a while I noticed that specific tracks are getting contantl...
  • Mihail
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Playlist functionality
    playlist problems
    playlists question
    recommen
    Recommendations
    Recommended Songs
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Public Playlist not visible in the library

PlanPremiumCountryUSA My Question or IssueMy spotify playlist is not visible in my library. I created it by adding a song to it from my iphone, which then took me to the playlist. I played a song from it and then exited out of it. However, when I tri...

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue My spotify playlist is not visible in my library. I created it by adding a song to it from my iphone, which then took me to the playlist. I ...
  • Kiril
  • Moderator
  • 596 Views
  • 3 replies
  • 0 likes
  • 596 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Categories for Playlists

I, personally, have so many playlists - some of them pertain to similar moods, some do not. It would be amazing to have an option to categorize playlists - so if I wanted to listen to my study playlists, I could click on the category I labeled as "st...

  • Newbie
  • I, personally, have so many playlists - some of them pertain to similar moods, some do not. It would be amazing to have an option to categorize playlists - so if I wanted to listen to my study playli...
  • Red_Saturn
  • Visitor
  • 772 Views
  • 2 replies
  • 2 likes
  • Desktop
    Playlists
  • 772 Views
  • 2 replies
  • 2 likes

Superuser Contribution Liked songs are missing in Liked Songs playlist

PlanPremiumCountry Operating SystemWindows 10 My Question or Issue 1. Once I noticed that "liked songs" count decreased on my desktop client2. Then I noticed that can't find a track across the "liked songs" playlist which I definitely liked recently3...

  • Gig Goer
  • Plan Premium Country   Operating System Windows 10   My Question or Issue   1. Once I noticed that "liked songs" count decreased on my desktop client 2. Then I noticed that c...
  • CarlosE
  • Moderator
  • 216 Views
  • 3 replies
  • 0 likes
  • liked songs
  • 216 Views
  • 3 replies
  • 0 likes

Superuser Contribution Undownloading my liked songs breaks my desktop spotify.

Hi, my Liked Songs is huge and has over 9,000 songs. I’ve had it downloaded on my pc for a while and i want to undownload it now. But whenever i try to it crashes my spotify and gives me the app isnt responding error. Please help i want to clear spac...

  • Casual Listener
  • Hi, my Liked Songs is huge and has over 9,000 songs. I’ve had it downloaded on my pc for a while and i want to undownload it now. But whenever i try to it crashes my spotify and gives me the app isnt...
  • CarlosE
  • Moderator
  • 171 Views
  • 3 replies
  • 0 likes
  • 171 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Does a single + the same song as part of an album count towards Wrapped as one song?

If I listen to a single now, and then the single gets released as part of an album and then I only listen to that song as part of that album, will that song appear twice during Wrapped? Or does Spotify count it as the same song towards Wrapped?

  • Roadie
  • If I listen to a single now, and then the single gets released as part of an album and then I only listen to that song as part of that album, will that song appear twice during Wrapped? Or does Spoti...
  • CarlosE
  • Moderator
  • 881 Views
  • 1 replies
  • 0 likes
  • 881 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify should correct the glitch concerning incorrect dates of added songs in playlists and liked

Several months ago, I have noticed a glitch where the dates of the songs that I add to my playlists are incorrect. It occasionally presents the correct date, but it does not in other times. I believe that this is a glitch that should be corrected for...

  • Casual Listener
  • Several months ago, I have noticed a glitch where the dates of the songs that I add to my playlists are incorrect. It occasionally presents the correct date, but it does not in other times. I believe...
  • Alex
  • Moderator
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Superuser Contribution Song no longer listed - which one was it?

Song no longer listed - which one was it?One of my favorite songs is not only no longer playable on Spotify, but the name is empty. Please tell me which song https://open.spotify.com/track/1UHAjJjbCdbZ894lRfL2ST?si=1KLtqFwNRCOrCOM03lg07w was - thank ...

  • Roadie
  • Song no longer listed - which one was it? One of my favorite songs is not only no longer playable on Spotify, but the name is empty. Please tell me which song https://open.spotify.com/track/1UHAjJ...
  • CarlosE
  • Moderator
  • 289 Views
  • 6 replies
  • 0 likes
  • 289 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can't play my local songs on my iphone spotify app or the spotify web player

PlanPremiumCountryUS Device(Iphone 12, Acer Laptop, Web- Player) Operating System(Windows 10, IOS 14) My Question or IssueI have several songs that are on my dextop on a folder. I made sure that my Spotify app in my dextop knows to connect to the the...

  • Newbie
  •   Plan Premium Country US   Device (Iphone 12, Acer Laptop, Web- Player)  Operating System (Windows 10, IOS 14)   My Question or Issue I have several songs that are on...
  • MafeG
  • Spotify Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution In Playlists, restoring Grayed Out Tracks that are still available

Gradually, as expected, tracks on Spotify will gray out within existing Playlists as they are dropped from the service or the region I am in. Also local tracks regularly lose links and I'm accustomed to that. However, most of the tracks grayed out ar...

  • Newbie
  • Gradually, as expected, tracks on Spotify will gray out within existing Playlists as they are dropped from the service or the region I am in.  Also local tracks regularly lose links and I'm accu...
  • Jeremy
  • Spotify
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Se me borraron mis favoritos / My favorites got deleted

Estaba escuchando música de mi lista de favoritos y derrepente se para y paso tener aproximadamente 70 canciones a 8, como las puedo recuperar, (ya he probado a restaurar la lista). / I was listening to music from my favorites list and suddenly it st...

  • Casual Listener
  • Estaba escuchando música de mi lista de favoritos y derrepente se para y paso tener aproximadamente 70 canciones a 8, como las puedo recuperar, (ya he probado a restaurar la lista). /  I was lis...
  • Novy
  • Moderator
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Superuser Contribution I get this download error even though I have space available.

PlanPremiumCountryUSADeviceiPhone 12 miniOperating SystemiOS 15.0.2 My Question or IssueI can’t download anything on Spotify, even though I have space available. I keep getting this download error. I have tried a clean reinstall multiple times and th...

  • Music Fan
  • Plan Premium Country USA Device iPhone 12 mini Operating System iOS 15.0.2   My Question or Issue I can’t download anything on Spotify, even though I have space available. I keep getti...
  • Jeremy
  • Spotify
  • 2564 Views
  • 9 replies
  • 0 likes
  • 2564 Views
  • 9 replies
  • 0 likes

Help! Keith Merril is hoarding my playlist!

PlanPremiumCountryMalaysiaDeviceComputerOperating System(Windows 10 My Question or IssueWhy is song keep on hoarding my playlist even when I select other song. His song keep on playing back to the list

  • Casual Listener
  • Plan Premium Country Malaysia Device Computer Operating System (Windows 10   My Question or Issue Why is song keep on hoarding my playlist even when I select other song. His song keep ...
  • simonyeeklang
  • Casual Listener
  • 135 Views
  • 2 replies
  • 0 likes
  • 135 Views
  • 2 replies
  • 0 likes

Pornography podcasts to underage user

PlanPremiumCountryBelgiumDevice(iPhone 6s, Macbook Pro 2017)Operating System(iOS 15, macOS Monterey.) My Question or IssueI am an underage user getting pornographic recommendations for podcasts, even if Explicit content is turned off. There is no way...

  • Newbie
  • Plan Premium Country Belgium Device (iPhone 6s,  Macbook Pro 2017) Operating System (iOS 15, macOS Monterey.)   My Question or Issue I am an underage user getting pornographic rec...
  • 131 Views
  • 0 replies
  • 1 likes
  • 131 Views
  • 0 replies
  • 1 likes

Superuser Contribution remove all liked songs of a playlist

PlanPremiumCountryChileDeviceLaptopOperating SystemWindows 10 My Question or IssueSo i have a To listen playlist where i put songs that ill listen later and i want to knwo a way to remove all liked songs from there

  • Casual Listener
  • Plan Premium Country Chile Device Laptop Operating System Windows 10   My Question or Issue So i have a To listen playlist where i put songs that ill listen later and i want to knwo a ...
  • Alex
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Manually update SoundHound playlist on Spotify

I've been using SoundHound and Spotify for a while.I did turn on the auto add feature, but it turns out my Spotify account got disconnected from SoundHound for several days. So the songs i searched in those days weren't added to the Spotify playlist....

  • Casual Listener
  • I've been using SoundHound and Spotify for a while. I did turn on the auto add feature, but it turns out my Spotify account got disconnected from SoundHound for several days. So the songs i searched...
  • monyetguru
  • Casual Listener
  • 737 Views
  • 2 replies
  • 0 likes
  • 737 Views
  • 2 replies
  • 0 likes