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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298644 Views

96 replies

89 likes

  • 298644 Views
  • 96 replies
  • 89 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162857 Views

235 replies

44 likes

  • 162857 Views
  • 235 replies
  • 44 likes

Solved!!Superuser Contribution Recently played list disappeared on Mac

Plan FreeFree/Premium FreeCountry Canada Device MacBook Air(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 10.15.7(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't see Recently Played anymore. This was a grea...

Newbie

Plan Free Free/Premium Free Country Canada   Device MacBook Air (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 10.15.7 (iOS 10, Android Oreo, Windows 10,etc...

Maria

Moderator

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Remove Song from Playlist

PlanPremiumCountryUnited StatesDeviceiPhone 15 Pro My Question or IssueI have been trying to remove You’re a Mean One, Mr. Grinch from my Christmas playlist for the last two years. Everything I have tried has failed. I click on “Remove from Playlist”...

Visitor

  Plan Premium Country United States Device iPhone 15 Pro   My Question or Issue I have been trying to remove You’re a Mean One, Mr. Grinch from my Christmas playlist for the last ...

AlejaR

Moderator

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop downloads syncronising between (identical)(Android) devices

PlanPremiumCountryDenmarkDevices2 Sony XZ2 Compact phones running latest version of SpotifyOperating SystemAndroid 10My Question or IssueAs stated above I have two of the same phone. One I use as my phone and the other as my »mp3 player/ipod« (rememb...

Roadie

Plan Premium Country Denmark Devices 2 Sony XZ2 Compact phones running latest version of Spotify Operating System Android 10 My Question or Issue As stated above I have two of the same phone...

ssssaaaa

Roadie

558 Views

2 replies

0 likes

Android
downloads
identical devices
identical phones
multiple devices
  • 558 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify lost >50% of my "liked songs"

My Question or IssueI just realized that most of my "liked songs" are now missing!! I used to have almost 2000 "liked songs" but now I only have 821. What happened? Can I get them back? I tried recovering a playlist but I never deleted it so that did...

Newbie

My Question or Issue I just realized that most of my "liked songs" are now missing!! I used to have almost 2000 "liked songs" but now I only have 821. What happened? Can I get them back? I tried rec...

Joan

Moderator

705 Views

3 replies

0 likes

  • 705 Views
  • 3 replies
  • 0 likes

i cant find a playlist i deleted few months ago.

i checked in recover playlist option in my profile but still cant see it.

Visitor

i checked in recover playlist option in my profile but still cant see it.

Amay

Spotify Star

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Songs liked not showing in library

I have tried to move over from apple music. I moved everything over into a playlist and have transferred the playlist. I have then liked all the songs in my playlist. Despite this when I go on my library and albums/artists it only shows 1 or two. Thi...

Visitor

I have tried to move over from apple music. I moved everything over into a playlist and have transferred the playlist. I have then liked all the songs in my playlist. Despite this when I go on my lib...

Amay

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

How do I add a song to my playlist?

I want to add a song but can't see instructions anywhere on how to do this

Visitor

I want to add a song but can't see instructions anywhere on how to do this

AdamDamon

Spotify Star

5845 Views

1 replies

0 likes

  • 5845 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Empty but not empty

  PlanFreeCountryUSADeviceiPhone 13My Question or IssueWhen adding a choosing to add a new song to a playlist, they all say they’re empty. However when going to the actual playlist, the songs are still in there. I tried deleting and reinstalling Spot...

Casual Listener

   Plan Free Country USA Device iPhone 13 My Question or Issue When adding a choosing to add a new song to a playlist, they all say they’re empty. However when going to the actual playlist, t...

jumicno

Casual Listener

347 Views

2 replies

0 likes

  • 347 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Extended data been sent to me. Missing data from October to January 2023

Hey folks, are there still any problems with the data? Because I've requested my data from Spotify a few weeks ago, maybe two months, and I've just noticed in stats.fm that my data for the time between January and May 2017 is completely missing. Ever...

Casual Listener

Hey folks, are there still any problems with the data? Because I've requested my data from Spotify a few weeks ago, maybe two months, and I've just noticed in stats.fm that my data for the time betwe...

Joan

Moderator

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to change and control music from a different device

PlanPremiumCountrySouth AfricaDeviceSamsung A53Operating SystemAndroid My Question or IssueOn my phone, there is a selection of your liked songs to get chilled or happy songs. So I clicked that cause it's only on the phone and not on the laptop to pl...

Casual Listener

Plan Premium Country South Africa Device Samsung A53 Operating System Android    My Question or Issue On my phone, there is a selection of your liked songs to get chilled or happy...

Joan

Moderator

921 Views

4 replies

0 likes

  • 921 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Local content not syncing between Mac and Windows

PlanPremiumCountryThailandOperating SystemWindows 11 My Question or IssueLocal songs on Windows does not sync with all my other devices (Mac, iOS, Android)This is what it looks like on Windows:And this is how it looks like on my other devices:I'm als...

Newbie

Plan Premium Country Thailand Operating System Windows 11   My Question or Issue Local songs on Windows does not sync with all my other devices (Mac, iOS, Android) This is what it looks...

Vasil

Moderator

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blends not working

PlanPremiumCountryCanada Device(Huawei P30)Operating System(Android) My Question or IssueI have attempted to create a blend with a friend and each time we click on "join" it says "Something went wrong" and yes, we tried reinstalling Spotify and the e...

Newbie

Plan Premium Country Canada   Device (Huawei P30) Operating System (Android)   My Question or Issue I have attempted to create a blend with a friend and each time we click on "jo...

Yordan

Moderator

1050 Views

3 replies

8 likes

Blend
Blends
  • 1050 Views
  • 3 replies
  • 8 likes

Superuser Contribution Change in view of shared Playlists

Beginning this week when I share playlists it shows a preview of the songs. I only want it to show the playlist image not the song preview. It appears that Spotify made this change in the last week. Can I change it in my settings so the songs preview...

Newbie

Beginning this week when I share playlists it shows a preview of the songs. I only want it to show the playlist image not the song preview. It appears that Spotify made this change in the last week. ...

Yordan

Moderator

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local files not working :(

Hi! My local files show up on my laptop and on my phone, but on my phone they’re faded and grey. I can play them on my laptop but not on the phone. They come from a valid source (mp4, i checked) and I have tried using different wifi and data hotspots...

Newbie

Hi!   My local files show up on my laptop and on my phone, but on my phone they’re faded and grey. I can play them on my laptop but not on the phone.   They come from a valid source (mp...

Not applicable

2732 Views

4 replies

0 likes

file
files
local
local files
Spotify
  • 2732 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs keep disappearing until Desktop app opens...

PlanPremium CountryCanada DeviceiPhone 15 Operating SystemiOS 17.1 My Question or IssueHi, my songs on my phone keep going grey even though I have successfully downloaded them to my phone... they are grey until I turn on the PC desktop spotify app, a...

Gig Goer

Plan Premium   Country Canada   Device iPhone 15   Operating System iOS 17.1   My Question or Issue Hi, my songs on my phone keep going grey even though I have succes...

OscarDC

Moderator

875 Views

9 replies

0 likes

  • 875 Views
  • 9 replies
  • 0 likes

Superuser Contribution Played song is not synchronizing with 2nd device

PlanPremiumCountryAustriaDeviceSamsung Galaxy S20 & Desktop PCOperating SystemAndroid 13 (One UI 5.1) & Windows 10 My Question or IssueI currently have to problem that only the last 150 songs I currently play, which I've added to my favourite list, a...

Casual Listener

Plan Premium Country Austria Device Samsung Galaxy S20 & Desktop PC Operating System Android 13 (One UI 5.1) & Windows 10   My Question or Issue I currently have to problem tha...

Maria

Moderator

401 Views

3 replies

0 likes

  • 401 Views
  • 3 replies
  • 0 likes

Superuser Contribution kids profile in adult account?

I know I can make a kids account in a Family Plan, but my kid is too young to have their own phone (2 yr old). I am always playing them music and it's on the go, in the car, etc. Trying to do a new log in from my already logged in phone is tedious. A...

Casual Listener

I know I can make a kids account in a Family Plan, but my kid is too young to have their own phone (2 yr old). I am always playing them music and it's on the go, in the car, etc. Trying to do a new l...

Bassoonsara

Casual Listener

602 Views

2 replies

0 likes

  • 602 Views
  • 2 replies
  • 0 likes

Superuser Contribution Crossfade occuring between discs of double albums

Take the new "The Beatles 1962-1966 (2023 Edition)" as an example, linked below. This is a 2-disc album. Crossfade is enabled in the Spotify settings, but the songs don't crossfade as this is an album, which is correct behaviour. However, crossfading...

Regular

Take the new "The Beatles 1962-1966 (2023 Edition)" as an example, linked below. This is a 2-disc album. Crossfade is enabled in the Spotify settings, but the songs don't crossfade as this is an...

MihailY

Moderator

436 Views

1 replies

0 likes

album
Crossfade
iOS
Windows
  • 436 Views
  • 1 replies
  • 0 likes

I am not able to sort my tracks within a playlist. It never saves correctly.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Mishkebobo

Regular

2253 Views

2 replies

0 likes

  • 2253 Views
  • 2 replies
  • 0 likes

Cant see liked numbers in playlist anymore

Now its not possible to only listen to liked number cause you dont see a heart anymore梁Also it would be perfect that you can choose only to play liked numbers from a playlist殺

Newbie

Now its not possible to only listen to liked number cause you dont see a heart anymore🥺 Also it would be perfect that you can choose only to play liked numbers from a playlist🥰

265 Views

0 replies

1 likes

  • 265 Views
  • 0 replies
  • 1 likes