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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298289 Views

96 replies

88 likes

  • 298289 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162361 Views

235 replies

44 likes

  • 162361 Views
  • 235 replies
  • 44 likes

Superuser Contribution Old Library

Yet again another Spotify update. And yet again more bad decisions. Why is the Album, Playlist and Artist Library removed? It is not user friendly at all. I can't believe that Spotify is becoming worse and worse after every update.

Music Fan

Yet again another Spotify update. And yet again more bad decisions. Why is the Album, Playlist and Artist Library removed? It is not user friendly at all. I can't believe that Spotify is becoming wor...

Eni

Moderator

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist not searchable in library sidebar

PlanPremiumCountryKR DeviceWeb-appOperating SystemWindows 10 My Question or Issue If you have an artist that for example has a translated name, an example is "John Park" (korean: 존박). You cannot look for him in the Your Library sidebar on his English...

Casual Listener

Plan Premium Country KR   Device Web-app Operating System Windows 10   My Question or Issue   If you have an artist that for example has a translated name, an example is "J...

krisk92kr

Casual Listener

280 Views

2 replies

1 likes

  • 280 Views
  • 2 replies
  • 1 likes

Superuser Contribution Liked music added to library

PlanPremium IndividualCountryEgyptDevice(Desktop and android Xiaomi Poco F1)Operating System(windows and Android) My Question or Issuei recently been seeing new music being added to my library without my consent or taking any such action, i want to k...

Casual Listener

Plan Premium Individual Country Egypt Device (Desktop and android Xiaomi Poco F1) Operating System (windows and Android)   My Question or Issue i recently been seeing new music being a...

Maria

Moderator

348 Views

3 replies

0 likes

  • 348 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local files folder not appearing on iOS app

PlanPremium FamilyCountryUnited StatesDeviceiPhone 13Operating SystemiOS 17.1.2 My Question or IssueI want to add local files to my Spotify mobile, but the local files playlist has never appeared. When I toggle on "Show audio files from this device" ...

Casual Listener

Plan Premium Family Country United States Device iPhone 13 Operating System iOS 17.1.2   My Question or Issue I want to add local files to my Spotify mobile, but the local files playli...

Eni

Moderator

388 Views

3 replies

0 likes

  • 388 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music being removed

PlanPremiumDeviceSamsung Galaxy 20Operating SystemAndroid My Question or IsIssueThe only thing i have downloaded is my liked playlist, i never remove songs from it and yet, i find songs i have downloaded that are no longer in there, and i know they w...

Newbie

Plan Premium Device Samsung Galaxy 20 Operating System Android   My Question or IsIssue The only thing i have downloaded is my liked playlist, i never remove songs from it and yet, i fin...

Elena

Moderator

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

cannot transfer my liked songs to another person

I have not been able to transfer my liked songs to someone who also has spotify

Visitor

I have not been able to transfer my liked songs to someone who also has spotify

Amay

Spotify Star

413 Views

1 replies

1 likes

  • 413 Views
  • 1 replies
  • 1 likes

Superuser Contribution Grouping Albums Together

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I group my albums together, say all the Christmas ones under one heading?

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can I g...

Eni

Moderator

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant add song to my favorite ones

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't add musig ti my favorite ones I click the heart or put add to favorites and it doesn't app...

Newbie

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't add ...

Maria

Moderator

1248 Views

4 replies

0 likes

  • 1248 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Finding local files

There is a new update in Spotify that changed the looks of everything, and I used to listen to local files on the sidebar. This new update is great, but I cannot find the local files page. I looked everywhere but still can't find it. Any pictures tha...

Regular

There is a new update in Spotify that changed the looks of everything, and I used to listen to local files on the sidebar. This new update is great, but I cannot find the local files page. I looked e...

Vadorequest

Casual Listener

57785 Views

38 replies

2 likes

App & Features
  • 57785 Views
  • 38 replies
  • 2 likes

Superuser Contribution Playlist plays only one song. After that song it plays a random aong. Not a song from the playlist

PlanPremiumCountry Device(iPhone 11Operating System(iOS 10 Playlist plays only one song. After that song it plays a random song. Not from playlist.

Visitor

Plan Premium Country   Device (iPhone 11 Operating System (iOS 10     Playlist plays only one song. After that song it plays a random song.  Not from playlist. 

SunnyAndMoonyGirl

Visitor

433 Views

2 replies

0 likes

  • 433 Views
  • 2 replies
  • 0 likes

How to listen to My Library on shuffle

I built a Chrome extension to help us play a random selection of tracks from My Library on Shuffle. It creates a playlist with a randomized sample of everything it finds in your library. I've just released it and it may be buggy. Your feedback will b...

Casual Listener

I built a Chrome extension to help us play a random selection of tracks from My Library on Shuffle.   It creates a playlist with a randomized sample of everything it finds in your library. ...

348 Views

0 replies

1 likes

  • 348 Views
  • 0 replies
  • 1 likes

Spotify Sound

I have been listening to Spotify for some time now through a Bose speaker and my car with no problems whatsoever but now I have no sound. I have checked my account and all is good there does anyone have any solutions ??? Thankyou

Visitor

I have been listening to  Spotify for some time now through a Bose speaker and my car with no problems whatsoever but now I have no sound. I have checked my account and all is good there does an...

Luke

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs on Recently Played don't show in which playlists they are

PlanPremium FamilyCountryPortugalDeviceSamsung Galaxy S10+ My Question or IssueWhen i click on "Recently Played", and then click on "Add to playlist" on some songs, they do not show up in a playlist i know they are in. However, when i go to said play...

Casual Listener

Plan Premium Family Country Portugal Device Samsung Galaxy S10+   My Question or Issue When i click on "Recently Played", and then click on "Add to playlist" on some songs, they do not s...

Maria

Moderator

466 Views

4 replies

0 likes

  • 466 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution IDEA: Merge Album Versions

Album versions should be merged, so if there is a deluxe edition of an album or a remastered version for example, they should be the one that shows up on the artist discography and in the recommendations on the home page. Also, if I have an album sav...

Visitor

Album versions should be merged, so if there is a deluxe edition of an album or a remastered version for example, they should be the one that shows up on the artist discography and in the recommendat...

Elena

Moderator

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution Are my liked songs about to be deleted?

PlanPremiumCountryUSADevice(Samsung Galaxy Zflip4, PC)Operating System(Windows 11 Pro windows 10, chrome browser, edge browser) My Question or IssueI've been a premium member since 2014 and have been adding songs to my like songs for that long. I use...

Newbie

  Plan Premium Country USA Device (Samsung Galaxy Zflip4, PC) Operating System (Windows 11 Pro windows 10, chrome browser, edge browser)   My Question or Issue I've been a premiu...

Joan

Moderator

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wrapped stops tracking plays during November & December?

PlanPremiumCountryNetherlandsDeviceiPhone SE (2020) + Desktop (Win)/Desktop (Debian/Linux)Operating SystemiOS 10, Windows 11, Debian/Linux My Question or IssuePrevious Spotify wrapped excluded November and December plays for the sake of the playlists...

Regular

Plan Premium Country Netherlands Device iPhone SE (2020) + Desktop (Win)/Desktop (Debian/Linux) Operating System iOS 10, Windows 11, Debian/Linux   My Question or Issue Previous Spotif...

Elena

Moderator

22426 Views

6 replies

7 likes

december
excluded
generation
November
Spotify
wrapped
  • 22426 Views
  • 6 replies
  • 7 likes

Solved!!Superuser Contribution Spotify always plays music from one playlist

PlanPremiumCountrypoland Devicerealme 7 5g/pc Operating Systemandroid10/windows 11 My Question or Issuespotify always plays music from one playlist, it happend only on this account, when a song is over or I'll skip a song, spotify automatically plays...

Casual Listener

Plan Premium Country poland  Device realme 7 5g/pc  Operating System android10/windows 11   My Question or Issue spotify always plays music from one playlist, it happend only...

Elena

Moderator

2543 Views

6 replies

0 likes

  • 2543 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Recently played list disappeared on Mac

Plan FreeFree/Premium FreeCountry Canada Device MacBook Air(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 10.15.7(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't see Recently Played anymore. This was a grea...

Newbie

Plan Free Free/Premium Free Country Canada   Device MacBook Air (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 10.15.7 (iOS 10, Android Oreo, Windows 10,etc...

Maria

Moderator

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Remove Song from Playlist

PlanPremiumCountryUnited StatesDeviceiPhone 15 Pro My Question or IssueI have been trying to remove You’re a Mean One, Mr. Grinch from my Christmas playlist for the last two years. Everything I have tried has failed. I click on “Remove from Playlist”...

Visitor

  Plan Premium Country United States Device iPhone 15 Pro   My Question or Issue I have been trying to remove You’re a Mean One, Mr. Grinch from my Christmas playlist for the last ...

AlejaR

Moderator

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes