Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • wcookjr
  • Casual Listener
  • 44230 Views
  • 49 replies
  • 54 likes
  • 44230 Views
  • 49 replies
  • 54 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Mark169
  • Visitor
  • 16014 Views
  • 33 replies
  • 25 likes
  • 16014 Views
  • 33 replies
  • 25 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Nadine2047
  • Newbie
  • 107329 Views
  • 59 replies
  • 48 likes
  • Connect
    JAM
  • 107329 Views
  • 59 replies
  • 48 likes

Superuser Contribution Playlist Scrolling Back To Top After Selecting a Song

Hello Music Lovers,I am experiencing an issue when scrolling down the list of songs in a playlist. After I choose a song to play, Spotify will automatically/instantly scroll back to the top of the playlist. This is very frustrating as I am having to ...

  • Regular
  • Hello Music Lovers, I am experiencing an issue when scrolling down the list of songs in a playlist. After I choose a song to play, Spotify will automatically/instantly scroll back to the top of the ...
  • AlejaR
  • Moderator
  • 1693 Views
  • 3 replies
  • 1 likes
  • 1693 Views
  • 3 replies
  • 1 likes

Receiving emails with the subject line “Takedown Notification”

Receiving emails from “noreply@salesforce.com” on behalf of “report-notification@spotify.com” with the subject line “Takedown Notification”. The body states the following: “ Hello,We have found the following content to be in violation of our content ...

  • Casual Listener
  • Receiving emails from “noreply@salesforce.com” on behalf of “report-notification@spotify.com” with the subject line “Takedown Notification”. The body states the following: “ Hello, We have found...
  • nicosspotiaccount
  • Newbie
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Superuser Contribution Have lost all my playlists

PlanFree (was Premium and would like to return to Premium)Country: UK Device: Google Pixel4a/ MacBook Air (but I had an iphone before jan 2021)Operating System: Android/ macIOS Ventura (but I had a Windows PC before Jan 2022) My Question or Issue I l...

  • Visitor
  •   Plan Free (was Premium and would like to return to Premium) Country: UK   Device: Google Pixel4a/ MacBook Air (but I had an iphone before jan 2021) Operating System: Android/ m...
  • Dian
  • Spotify Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution “New episodes” showing podcasts I don’t follow or care aboht

PlanPremiumCountry Device(iPhone 12 mini, MacBook Pro 2019 Operating SystemiOS My Question or Issuethe “new episodes” section of my Spotify feed is constantly filled with podcasts I’ve either never listened to, or listened to for 10 seconds and stopp...

  • Visitor
  •   Plan Premium Country   Device (iPhone 12 mini, MacBook Pro 2019   Operating System iOS   My Question or Issue the “new episodes” section of my Spotify feed is consta...
  • Dian
  • Spotify Legend
  • 5000 Views
  • 8 replies
  • 16 likes
  • 5000 Views
  • 8 replies
  • 16 likes

Superuser Contribution Previously liked songs are not showing as liked.

My liked songs are not showing as liked on albums. When I go to an artist's discography and select an album, the songs I have previously liked have an empty heart next to them instead of a green heart. Liking them again creates duplicates in my libra...

  • Newbie
  • My liked songs are not showing as liked on albums.  When I go to an artist's discography and select an album, the songs I have previously liked have an empty heart next to them instead of a gree...
  • CloudKarma
  • Visitor
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist maximum reached; What are my options?

Plan: PremiumCountry USA Device iMac and iPhone 14 ProOperating System: Ventura 13.0.1 My Question or IssueI believe I have reached the maximum number of playlists for my account. Not that I have received any sort of notification, however. I am at th...

  • Newbie
  • Plan: Premium Country USA   Device iMac and iPhone 14 Pro Operating System: Ventura 13.0.1   My Question or Issue I believe I have reached the maximum number of playlists f...
  • Eni
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restore playlist - More dan 90 days since

Subscription: PremiumCountry : Norway Device Operating System My Question or IssueHi. https://open.spotify.com/playlist/2FGWLh2YAkJ6QMdAT09h1M?si=3b3dfc73bcb5479a On this playlist I had, if I remember correct, more than 1000 tracks. For some years ag...

  • Casual Listener
  • Subscription: Premium Country : Norway   Device   Operating System     My Question or Issue Hi.    https://open.spotify.com/playlist/2FGWLh2YAkJ6QMdA...
  • Monkeyman1991
  • Regular
  • 617 Views
  • 3 replies
  • 0 likes
  • 617 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant find secret playlists

Hi, I have a premium student plan and recently made a few of my playlists "secret." I now have found no way to access them or locate them. I have tried to see if they needed to be restored, but it says I have no deleted playlists. How can I access th...

  • Visitor
  • Hi, I have a premium student plan and recently made a few of my playlists "secret." I now have found no way to access them or locate them. I have tried to see if they needed to be restored, but it sa...
  • coocoobirdsarecool
  • Visitor
  • 11323 Views
  • 4 replies
  • 1 likes
  • 11323 Views
  • 4 replies
  • 1 likes

Greyed out songs

I’ve read all sorts of questions about greyed out songs, but I am seeing very few answers, especially from Spotify. The only answer I get is the song or album is not approved or available in your country. OK fine, I understand that. IF YOU LIVE OUTSI...

  • Visitor
  • I’ve read all sorts of questions about greyed out songs, but I am seeing very few answers, especially from Spotify. The only answer I get is the song or album is not approved or available in your cou...
  • jacob5634
  • Casual Listener
  • 220 Views
  • 1 replies
  • 1 likes
  • 220 Views
  • 1 replies
  • 1 likes

Library Search

Hi, I Would love if Spotify could add a search bar in the library on Window 10. I dont want to search through all Albums, Songs or playlist´s on Spotify, I only want to search through my own playlist´s. Therefore I want Spotify to add the search bar ...

  • Newbie
  • Hi, I Would love if Spotify could add a search bar in the library on Window 10. I dont want to search through all Albums, Songs or playlist´s on Spotify, I only want to search through my ow...
  • Edzxfr
  • Newbie
  • 894 Views
  • 1 replies
  • 2 likes
  • Search
  • 894 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playlist get priviated even though I didn't private them

Friend of mine sent a playlist to listen to and has it unprivate on her account. Though when I try to listen to it the app says it's private for me and will not let her unprivate it for me to listen to.

  • Casual Listener
  • Friend of mine sent a playlist to listen to and has it unprivate on her account. Though when I try to listen to it the app says it's private for me and will not let her unprivate it for me to listen ...
  • AlejaR
  • Moderator
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Is it possible to create a playlist on my iphone and move it to Spotify on my computer?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Xbox restarts queue

PlanPremiumCountryUSADeviceXbox Series X (controlled by IPhone 11) Recreate ProblemPlay a playlist shuffled and skip about 20 songs, after the song is finished it will go back to the first song played then repeat the same ~20 songs again and again My...

  • Newbie
  •   Plan Premium Country USA Device Xbox Series X (controlled by IPhone 11)   Recreate Problem Play a playlist shuffled and skip about 20 songs, after the song is finished it will go...
  • AlejaR
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists not completing

the only playlists i have that actually play all the songs in it before going to a similar radio based off the playlist are ones that have less than 100 songs in it. if i hit shuffle on any of my main playlists it only plays about 10% of the songs fr...

  • Newbie
  • the only playlists i have that actually play all the songs in it before going to a similar radio based off the playlist are ones that have less than 100 songs in it. if i hit shuffle on any of my mai...
  • Eni
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Release radar not adapted to my account

The music on my release radar is not adapted in any way to my musical taste. How do I get the algorithm to identify music that is actually related to what I usually hear on Spotify?

  • Newbie
  • The music on my release radar is not adapted in any way to my musical taste. How do I get the algorithm to identify music that is actually related to what I usually hear on Spotify?    
  • MateusM
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists fraudelently creating albums called "Daily Mix X"

PlanPremiumCountryCanada My Question or IssueSome artists have started to create albums called "Daily Mix 1", "Daily Mix 2" etc. So when I go "hey google, play daily mix 1," I get one of this gawd-awful albums that no one in their right mind would li...

  • Regular
  • Plan Premium Country Canada   My Question or Issue Some artists have started to create albums called "Daily Mix 1", "Daily Mix 2" etc.  So when I go "hey google, play daily mix 1," I ...
  • AlejaR
  • Moderator
  • 170 Views
  • 1 replies
  • 2 likes
  • 170 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Syncing m4a ALAC files - Why?

Several years back, I decided to re-rip my entire music library as m4a ALAC. Many, or most, of my playlists contain local files, as Spotify doesn't have everything available, often because it's either the artists' best work, or on labels that Spotify...

  • Gig Goer
  • Several years back, I decided to re-rip my entire music library as m4a ALAC. Many, or most, of my playlists contain local files, as Spotify doesn't have everything available, often because it's eithe...
  • notebene
  • Gig Goer
  • 693 Views
  • 2 replies
  • 0 likes
  • 693 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist in Spotify wrapped

I would like to prevent the songs from my workout-playlist to pop up in my Spotify wrapped, because, me doing a workout every day, my top 5 songs this year where all from this one playlist, all though I normally don’t listen to them that often. How c...

  • Visitor
  • I would like to prevent the songs from my workout-playlist to pop up in my Spotify wrapped, because, me doing a workout every day, my top 5 songs this year where all from this one playlist, all thoug...
  • OscarDC
  • Moderator
  • 1686 Views
  • 1 replies
  • 0 likes
  • 1686 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle mode bugs

Whenever I turn off Spotify, my listening queue just disappear and I have to listen from the begin again, this only happens when shuffle is on. This is extremely annoying, has anyone experienced the same?

  • Visitor
  • Whenever I turn off Spotify, my listening queue just disappear and I have to listen from the begin again, this only happens when shuffle is on. This is extremely annoying, has anyone experienced the ...
  • OscarDC
  • Moderator
  • 184 Views
  • 1 replies
  • 1 likes
  • 184 Views
  • 1 replies
  • 1 likes