I can’t access my library after i made payment

[edobiyantee]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Jose_M]

Hello @edobiyantee!

Thanks for coming to the Spotify Community. I'll try to help you figure out what's going on here.

It's possible that, when purchasing a Premium subscription, you accidentally created a second account and signed into that one instead. I'd recommend you try logging in with other possible email addresses you own.

If you're unsure which email address you used to create your account, I’d recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify.

I'd also recommend checking out this Support article for more info.

Let me know how it goes!