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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54636 Views
  • 59 replies
  • 61 likes
  • 54636 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24221 Views
  • 44 replies
  • 28 likes
  • 24221 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120673 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120673 Views
  • 62 replies
  • 48 likes

Superuser Contribution I need help restoring deleted songs from a playlist.

I accidentally deleted my songs from the playlist Rainbow Continuum =( I don't know how many tracks are missing but I only have 300 now, but I'm quite sure I had many many more. Can you please help me restore the playlist, thanks in advance appreciat...

  • Newbie
  • I accidentally deleted my songs from the playlist Rainbow Continuum =( I don't know how many tracks are missing but I only have 300 now, but I'm quite sure I had many many more. Can you please help m...
  • Yordan
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution liked songs for an artist showing unliked songs

Across a variety of artists, (but in this instance, specifically Within Temptation) I have gone to the artists page to use the "Liked Songs by {Enter Artist Here}" function. However, in the list there are songs included that are not marked as liked, ...

  • Casual Listener
  • Across a variety of artists, (but in this instance, specifically Within Temptation) I have gone to the artists page to use the "Liked Songs by {Enter Artist Here}" function. However, in the list ther...
  • Yordan
  • Moderator
  • 113 Views
  • 2 replies
  • 0 likes
  • 113 Views
  • 2 replies
  • 0 likes

Superuser Contribution My Release Radar playlist only updates 5 or 6 songs each week.

My Releast Radar playlist has been updating fewer songs each week. This week, I got 6 new songs and 3 of them were remixes, which I hate. The rest are the same songs from last week. This is occurring on multiple devices.

  • Casual Listener
  • My Releast Radar playlist has been updating fewer songs each week. This week, I got 6 new songs and 3 of them were remixes, which I hate. The rest are the same songs from last week. This is occurr...
  • Ivelina
  • Moderator
  • 460 Views
  • 8 replies
  • 2 likes
  • 460 Views
  • 8 replies
  • 2 likes

Superuser Contribution Hearts Hidden on Liked Songs.

I have come to the realization today, after updating Spotify for the first time in a week, that you can no longer see the green hearts on the left side of a liked song. The only time it becomes visible is when you select the song, as you can see in t...

  • Regular
  • I have come to the realization today, after updating Spotify for the first time in a week, that you can no longer see the green hearts on the left side of a liked song. The only time it becomes visib...
  • 0th3rzide
  • Newbie
  • 2693 Views
  • 10 replies
  • 3 likes
  • 2693 Views
  • 10 replies
  • 3 likes

Superuser Contribution Hidden songs

PlanFamily PremiumCountrySouth AfricaDeviceSamsung A53sOperating SystemAndroid 14, One UI 6 My Question or IssueMy hidden songs still play on playlist and in albums. I've tried to restart my phone as well as uninstalling and reinstalling the app twic...

  • Newbie
  • Plan Family Premium Country South Africa Device Samsung A53s Operating System Android 14, One UI 6   My Question or Issue My hidden songs still play on playlist and in albums. I've tri...
  • Joan
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution If I like and download someone else's playlist, will it disappear if the owner delete's it?

Hi community! Basically, my subject line says it all: Will a downloaded playlist on my device disappear if it is someone else’s and the owner decides to delete it? What if I did not download but “only” liked it, will it disappear from my library? Tha...

  • Casual Listener
  • Hi community!   Basically, my subject line says it all: Will a downloaded playlist on my device disappear if it is someone else’s and the owner decides to delete it? What if I did not download...
  • Yordan
  • Moderator
  • 35375 Views
  • 16 replies
  • 0 likes
  • 35375 Views
  • 16 replies
  • 0 likes

Superuser Contribution Desktop playlist manager

I have a serious OCD when it comes to my playlists. Cant stand when ive got a song in two different playlists. Cant find how i can manage it on desktop app. Ive found "playlist manager" where can i probobly sort my songs properly. My question is if a...

  • Visitor
  • I have a serious OCD when it comes to my playlists. Cant stand when ive got a song in two different playlists. Cant find how i can manage it on desktop app.   Ive found "playlist manager" wher...
  • juliestarchild
  • Casual Listener
  • 892 Views
  • 2 replies
  • 1 likes
  • 892 Views
  • 2 replies
  • 1 likes

Se me agregan canciones a mi lista de "tus me gusta"

At some point, I accessed permissions to add custom songs to my likes list, but I no longer want them to be able to add anything else. Where could I revoke that permission from whoever added those songs?

  • Casual Listener
  • At some point, I accessed permissions to add custom songs to my likes list, but I no longer want them to be able to add anything else. Where could I revoke that permission from whoever added those so...
  • Bittencourt
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I use blend so much that it is no longer blending

I use blend all the time when my partner and I are riding in the car together. I am usually the passenger and so I’m therefor the DJ. Because I use our blend playlist so much, now Spotify thinks his songs are my preference too. So our blend is basica...

  • Newbie
  • I use blend all the time when my partner and I are riding in the car together. I am usually the passenger and so I’m therefor the DJ. Because I use our blend playlist so much, now Spotify thinks his ...
  • OscarDC
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Liked songs play for about 7 seconds then stop

Have IPhone 11. Have deleted and restarted app. Happened after my husband merged my free subscription with his Premium one.

  • Newbie
  • Have IPhone 11. Have deleted and restarted app. Happened after my husband merged my free subscription with his Premium one.
  • Bittencourt
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Solved!! Playlist disappeared

PlanPremium Devices(iPhone 12 pro, windows laptop)Operating System(iOS 17, Windows 11) My Question or IssueMy Playlists that I've created have disappeared before but I could just search the name in the main search menu and it would show up, but this ...

  • Casual Listener
  • Plan Premium   Devices (iPhone 12 pro, windows laptop) Operating System (iOS 17, Windows 11)   My Question or Issue My Playlists that I've created have disappeared before but I cou...
  • Amara2024
  • Visitor
  • 407 Views
  • 4 replies
  • 0 likes
  • 407 Views
  • 4 replies
  • 0 likes

Superuser Contribution Liked Songs not appearing in "Liked Songs" Playlist

I have been having the issue that some songs which I have liked cannot be found in the "Liked Songs" playlist. This does not happen with most songs and it's usually by chance that I notice that a song which I have liked cannot be found in the "liked ...

  • Casual Listener
  • I have been having the issue that some songs which I have liked cannot be found in the "Liked Songs" playlist. This does not happen with most songs and it's usually by chance that I notice that a son...
  • Joan
  • Moderator
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Superuser Contribution New Library search doesn't work?

PlanPremiumCountryusDeviceiphone se 2Operating Systemios 14.5.1 My Question or IssueWhen I search my library for "Radiohead" I would expect to see all songs by radiohead in any playlist I have. All I get is a playlist that has Radiohead in the title....

  • Regular
  •   Plan Premium Country us Device iphone se 2 Operating System ios 14.5.1   My Question or Issue When I search my library for "Radiohead" I would expect to see all songs by radioh...
  • Cillopsico
  • Casual Listener
  • 5073 Views
  • 22 replies
  • 12 likes
  • 5073 Views
  • 22 replies
  • 12 likes

Superuser Contribution Liked songs not updating across devices with local files

I have not had this issue in the past, and I have uploaded a lot of local songs and created playlists. However, I have recently added more local files and have had quite a few issues setting it them up, again which I haven't had a problem with in the...

  • Regular
  • I have not had this issue in the past, and I have uploaded a lot of local songs and created playlists. However, I have recently added more local files and have had quite a few issues setting it them ...
  • SideJoe
  • Regular
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

Solved!! Can you link two tracks to always play consecutively in a playlist in shuffle mode?

Plan PremiumCountryUSADeviceiPhone 12Operating SystemiOS 11 Can you link two tracks to always play consecutively in shuffle mode? I see this question has been asked but looks like most the responses are a few years old and maybe the technology has ch...

  • Casual Listener
  • Plan  Premium Country USA Device iPhone 12 Operating System iOS 11   Can you link two tracks to always play consecutively in shuffle mode?  I see this question has been asked ...
  • time229
  • Newbie
  • 11631 Views
  • 6 replies
  • 11 likes
  • 11631 Views
  • 6 replies
  • 11 likes

Solved!!Superuser Contribution New Releases from Artists I follow 2023

Where are the new releases listed from Artists I follow? My Home Page Feed is now flooded with recommendations from artists I have no interest in listening to and I can't find new releases from artists I do listen to.

  • Casual Listener
  • Where are the new releases listed from Artists I follow?  My Home Page Feed is now flooded with recommendations from artists I have no interest in listening to and I can't find new releases from...
  • JomRoosevelt
  • Newbie
  • 1547 Views
  • 9 replies
  • 1 likes
  • 1547 Views
  • 9 replies
  • 1 likes

Superuser Contribution If a mp3 file is over 25mb doesn’t show on local files

I know I’m not doing it incorrectly but if a file I downloaded is over about 25mb and I put it in the Spotify folder on my files it just won’t show up on my local files on Spotify I’m on mobile

  • Newbie
  • I know I’m not doing it incorrectly but if a file I downloaded is over about 25mb and I put it in the Spotify folder on my files it just won’t show up on my local files on Spotify I’m on mobile
  • Ivelina
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

how to share a personalized playlist

If I want to share a personalized playlist, like the intimate mix for example, it opens the other person's intimate mix, not what i sent

  • Visitor
  • If I want to share a personalized playlist, like the intimate mix for example, it opens the other person's intimate mix, not what i sent
  • osornios
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

My listened history shows a podcast I’ve never heard.

My listened history shows a podcast I’ve never heard. I hadn’t even used my Spotify in a month but it shows as if I heard like 10 minutes of the podcast on March 6th, which is not true.

  • Visitor
  • My listened history shows a podcast I’ve never heard. I hadn’t even used my Spotify in a month but it shows as if I heard like 10 minutes of the podcast on March 6th, which is not true.
  • Bittencourt
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution desktop version of spotify won't let me save any new favorite songs

the spotify version on my iphone works just fine, but the version on my macbook won't let me save any new favorite songs and also doesn't show me any new songs which i have saved on my iphone. already deleted the app and re-installed it, still the sa...

  • Visitor
  • the spotify version on my iphone works just fine, but the version on my macbook won't let me save any new favorite songs and also doesn't show me any new songs which i have saved on my iphone. alread...
  • Eni
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes