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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302146 Views

96 replies

91 likes

  • 302146 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165268 Views

238 replies

44 likes

  • 165268 Views
  • 238 replies
  • 44 likes

Superuser Contribution why can't other people open my playlist? even though I have made it and shared it via a link with my

please help me, I've made it many times but still my friends can't open it

Casual Listener

please help me, I've made it many times but still my friends can't open it <iframe style="border-radius:12px" src="https://open.spotify.com/embed/playlist/1G5FhuJW2l7iAgNkzYVId2?utm_source=g...

Novy

Moderator

397 Views

2 replies

0 likes

  • 397 Views
  • 2 replies
  • 0 likes

My spotify plays the same 30 songs in my list on shuffle and won't play my entire list of 475 songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

84 Views

0 replies

0 likes

  • 84 Views
  • 0 replies
  • 0 likes

Superuser Contribution Offline limited to 5 device, How to remove devices ? (I reinstall my pc)

I have just reinstall my PC and i'm not able to remove the old device (as it's on the same hardrive...) I don"t find an interface with the list of devices. I try to disconnect all my device but the issue remain. I'm not able to download my playlist t...

Newbie

I have just reinstall my PC and i'm not able to remove the old device (as it's on the same hardrive...) I don"t find an interface with the list of devices. I try to disconnect all my device but the i...

Santi_UFParrot

Moderator

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Marcos

Não consigo editar minhas playlists mais. Não salva depois que edito. O que está acontecendo?

Visitor

Não consigo editar minhas playlists mais. Não salva depois que edito. O que está acontecendo?

Vasil

Moderator

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to make ALL of my playlists private at once

I have a lot of playlists on my account. Before publishing on your profile and public playlists were seperated, my playlists were private, by the old definition (which was: if it's not on your profile, it's private). Now all of those are public. I do...

Visitor

I have a lot of playlists on my account.   Before publishing on your profile and public playlists were seperated, my playlists were private, by the old definition (which was: if it's not on yo...

Eni

Moderator

1112 Views

1 replies

0 likes

  • 1112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jumping to the bottom of the playlist to "recomneded songs"

Everytime I am out of the playlist. Either to add a song to another playlist. Or go out of spotify to another app, when I go back to the playlist, it jumps to the bottom of the playlist, to the "recomnede songs" for this playlist part.It happens on a...

Casual Listener

Everytime I am out of the playlist. Either to add a song to another playlist. Or go out of spotify to another app, when I go back to the playlist, it jumps to the bottom of the playlist, to the "reco...

Xerothex

Newbie

562 Views

5 replies

1 likes

  • 562 Views
  • 5 replies
  • 1 likes

Superuser Contribution Music Liking doesnt update Liked Music playlist

In Spotify no matter the device when we like music it doesnt update the liked music playlist. Seen this issue in W10 spotify app and Android Spotify app. Please move it to the best category and test thisSteps:Add new music to Liked Music Playlist by ...

Casual Listener

In Spotify no matter the device when we like music it doesnt update the liked music playlist. Seen this issue in W10 spotify app and Android Spotify app.   Please move it to the best category ...

MihailY

Moderator

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Accidentally Disabled Offline Access and Deleted All Downloads

PlanPremiumCountryUSADevicePixel Pro 8Operating SystemAndroid 15 My Question or IssueI accidentally disabled "Offline Access" and deleted all my downloads (playlists, podcasts). I've re-enabled "Offline Access" now, but is there an easy way to re-dow...

Casual Listener

Plan Premium Country USA Device Pixel Pro 8 Operating System Android 15   My Question or Issue I accidentally disabled "Offline Access" and deleted all my downloads (playlists, po...

Novy

Moderator

407 Views

1 replies

0 likes

Offline Access
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to add playlist to a map

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

jorrospot

Casual Listener

335 Views

2 replies

0 likes

  • 335 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Music exchange playlist across all social media platforms

1. How do you connect and make my Spotify playlists visible to others and my community? 2. How can my followers and community members add or exchange songs in the collaborative playlist and recommend their own playlists to others? Is there an app or ...

Casual Listener

1. How do you connect and make my Spotify playlists visible to others and my community?   2. How can my followers and community members add or exchange songs in the collaborative playlist and ...

Be_You_Illuminate

Casual Listener

583 Views

2 replies

0 likes

  • 583 Views
  • 2 replies
  • 0 likes

Superuser Contribution Search Bar occasionally crashes entire app and keyboard

PlanPremiumCountryUSADeviceGalaxy s23feMy Question or IssueWhen trying to search playlists to add songs to, or even just search playlists in general, the app will often move my typing bar to the very beginning of whatever I was typing and freeze. Som...

Casual Listener

  Plan Premium Country USA Device Galaxy s23fe My Question or Issue When trying to search playlists to add songs to, or even just search playlists in general, the app will often move my ...

OscarDC

Moderator

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random songs showing up in Liked Songs

A lot of random songs keep showing up in my likes. I checked Stats.fm and there's 0 lifetime streams for the songs or the artists. Edit: they're not even similar to my music taste. Here's a couple: PlanPremiumCountryUnited States Device Samsung Galax...

Newbie

A lot of random songs keep showing up in my likes. I checked Stats.fm and there's 0 lifetime streams for the songs or the artists. Edit: they're not even similar to my music taste.   Here's a ...

Not applicable

518 Views

2 replies

0 likes

  • 518 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sound Capsule displaying incorrect stats for October

PlanPremiumCountryBrazilDeviceSamsung Galaxy S20 FEOperating SystemAndroid 13 (Tiramisu)Spotify Version8.9.92.408IssueToday 11/21/2024 I went check on some of my older Sound Capsule posts and saw that my October stats are completly wrong. My top song...

Newbie

Plan Premium Country Brazil Device Samsung Galaxy S20 FE Operating System Android 13 (Tiramisu) Spotify Version 8.9.92.408 Issue Today 11/21/2024 I went check on some of my older Sound Cap...

Novy

Moderator

937 Views

5 replies

0 likes

  • 937 Views
  • 5 replies
  • 0 likes

Lost my Daily Playlist

Since I changed the country of my account from France to Canada, I can no longer find or listen to the Daily playlist. It was a mix of French news podcasts and my own songs, generated automatically every day.

Visitor

Since I changed the country of my account from France to Canada, I can no longer find or listen to the Daily playlist. It was a mix of French news podcasts and my own songs, generated automatically e...

joestros

Regular

345 Views

2 replies

0 likes

  • 345 Views
  • 2 replies
  • 0 likes

Spotify has created 600 playlists randomly

Spotify has created 600 playlists in my profile randomly. I need them to be deleted easilyPlanPremiumCountrySpainDeviceEveryoneOperating SystemEveryone My Question or Issue

Visitor

Spotify has created 600 playlists in my profile randomly. I need them to be deleted easily Plan Premium Country Spain Device Everyone Operating System Everyone   My Question or Issue ...

Amay

Spotify Star

131 Views

1 replies

0 likes

  • 131 Views
  • 1 replies
  • 0 likes

Doesn't work the collaborator mode

PlanPremiumCountryHungaryDevice(Honor)Operating System(Android) My Question or IssueI received a link to join the playlist editing. I opened it, added it to my collection and to my profile. And I still can't add songs.

Casual Listener

Plan Premium Country Hungary Device (Honor) Operating System (Android)   My Question or Issue I received a link to join the playlist editing. I opened it, added it to my collection and...

Luan

Spotify Star

302 Views

1 replies

0 likes

collaborator
  • 302 Views
  • 1 replies
  • 0 likes

Add to queue doesn't work

Add to queue doesn't work after playing a song using gestures on Android. Steps to repro: 1. Open liked songs2. Play a song3. On the same or another song in liked songs, use the swipe gesture to add a song to the queue. Nothing will happen If you clo...

Visitor

Add to queue doesn't work after playing a song using gestures on Android.   Steps to repro:   1. Open liked songs 2. Play a song 3. On the same or another song in liked songs, use the...

tr3intamil

Visitor

351 Views

2 replies

0 likes

  • 351 Views
  • 2 replies
  • 0 likes

Someone else hacked/logged into my account. Now all discovery/suggested is music I don't listen to.

They were only on there for ONE day before I found out and deleted all their saved/liked music. Why is my discover and release radar all suggestions for them now? Is there anyway I can get MY real data/suggestions back?

Visitor

They were only on there for ONE day before I found out and deleted all their saved/liked music. Why is my discover and release radar all suggestions for them now?   Is there anyway I can get M...

Amay

Spotify Star

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I report an album hosted on spotify with poor sound quality?

I want to add https://open.spotify.com/track/5Ksdf6hHQKYJ3pvDD9GW3O?si=7122b613f6634620 to one of my playlists, but found that the sound quality of the version on spotify is murky compared to how its supposed to sound (see https://www.youtube.com/wat...

Newbie

I want to add https://open.spotify.com/track/5Ksdf6hHQKYJ3pvDD9GW3O?si=7122b613f6634620 to one of my playlists, but found that the sound quality of the version on spotify is murky compared to how its...

scottmace

Casual Listener

377 Views

4 replies

0 likes

  • 377 Views
  • 4 replies
  • 0 likes