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Please see below the most popular frequently asked questions.

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141535 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141535 Views
  • 63 replies
  • 49 likes

Superuser Contribution compartir mi playlist

Hola a todos, he estado buscando la manera para poder compartir mi playlist con amistades pero no me ha sido posible realmente, no me salen los puntos ni las opciones para poder compartir, lo he intentado de varias maneras pero no me ha sido posible,...

  • Visitor
  • Hola a todos, he estado buscando la manera para poder compartir mi playlist con amistades pero no me ha sido posible realmente, no me salen los puntos ni las opciones para poder compartir, lo he inte...
  • OscarDC
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Local Files can't be played via Spotify Connect on my Sonos Speakers (or even TV)

My Question or Issue I've been making Playists of Music by year, and for some songs that are not available on Spotify that I own I've decided to rip the CDs and then to add them to a folder as Local Files.Then I add them to a Playlist, let's say: "20...

  • Casual Listener
  • My Question or Issue   I've been making Playists of Music by year, and for some songs that are not available on Spotify that I own I've decided to rip the CDs and then to add them to a folder ...
  • CarterBurke
  • Visitor
  • 11707 Views
  • 5 replies
  • 3 likes
  • 11707 Views
  • 5 replies
  • 3 likes

Superuser Contribution Playlist changes don't synchronize between devices

Since 21 June, I have noticed this problem. Moving the position of a track within a playlist does not sync. Nor do track additions after having created the playlist. Track deletions do work though. Reinstalling the iOS app appears to temporarily fix ...

  • Music Fan
  • Since 21 June, I have noticed this problem.    Moving the position of a track within a playlist does not sync. Nor do track additions after having created the playlist.   Track...
  • endorphin75
  • Casual Listener
  • 4640 Views
  • 27 replies
  • 3 likes
  • 4640 Views
  • 27 replies
  • 3 likes

Superuser Contribution playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daughter send me a link to share a playlist with me. It shows up on my desktop as public p...

  • Visitor
  • ...aughter send me a link to share a playlist with me. It shows up on my desktop as public playlist and I can play it without problem but I cannot add songs to it. Any help?
  • Yordan
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

delete blend playlist with deleted account

I have a blend playlist with someone who deleted their account. It says "?+[me]". When I click on it, it won't open, so I cannot delete it. How do I get rid of this playlist?

  • Visitor
  • I have a blend playlist with someone who deleted their account. It says "?+[me]". When I click on it, it won't open, so I cannot delete it. How do I get rid of this playlist?
  • Bittencourt
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is there a way to see all blocked/disliked songs?

Plan: freeCountry: USASystems: Win10, Android, or FirefoxMy Question or IssueIs there a way to see a list of all blocked songs? I don't remember what playlist or album or artist this was, I just remember that a while ago I dropped and fumbled with th...

  • Casual Listener
  • Plan: free Country: USA Systems: Win10, Android, or Firefox My Question or Issue Is there a way to see a list of all blocked songs? I don't remember what playlist or album or artist this was, I j...
  • pohlcat01
  • Newbie
  • 18952 Views
  • 6 replies
  • 1 likes
  • 18952 Views
  • 6 replies
  • 1 likes

export libraries and playlists

good morning, I'm writing for a problem, I would like to move my playlists and libraries to a new account, how can I do it? Thank you

  • Visitor
  • good morning, I'm writing for a problem, I would like to move my playlists and libraries to a new account, how can I do it? Thank you
  • Anyk17
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Navigation Issue going back from Album (after initially Viewing Album and heading to Discography)

A somewhat minor annoying issue: If I am listening to a song and go to view the album (…View Album)I am taken to the album.If from there I then go to the Artist page and then to Discography, and back into the Album (say I’m looking at albums or compa...

  • Casual Listener
  • A somewhat minor annoying issue:   If I am listening to a song and go to view the album (…View Album) I am taken to the album. If from there I then go to the Artist page and then to Discogra...
  • Elena
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Does the collaborator get notified when you delete a playlist?

I have a private playlist with one other collaborator. I am the owner of the playlist. Does Spotify notify the collaborator when I delete the playlist? Does Spotify notify the collaborator when I remove them from the playlist?

  • Casual Listener
  • I have a private playlist with one other collaborator. I am the owner of the playlist. Does Spotify notify the collaborator when I delete the playlist? Does Spotify notify the collaborator when I rem...
  • Takarajeanne
  • Casual Listener
  • 1616 Views
  • 3 replies
  • 0 likes
  • 1616 Views
  • 3 replies
  • 0 likes

Superuser Contribution My liked songs arent appearing

Liked songs are not appearing on liked playlist. Shows I've liked the songs when I go to the artist page but I cannot find then anywhere else. Problematic when I want to shuffle new music I've liked. Or when I cannot remember who sings a song I've re...

  • Newbie
  • Liked songs are not appearing on liked playlist. Shows I've liked the songs when I go to the artist page but I cannot find then anywhere else.    Problematic when I want to shuffle new mu...
  • Susan_GP
  • Moderator
  • 166 Views
  • 1 replies
  • 1 likes
  • 166 Views
  • 1 replies
  • 1 likes

Superuser Contribution How to Disable Enhanced

Plan PremiumPremiumCountry Australia DeviceSamsung Galaxy S8Operating SystemAndroid 9 All my playlists have been filled with Enhanced recommendations. I read up and found to remove them I just needed to click Enhanced, so I did and a few were removed...

  • Casual Listener
  • Plan Premium Premium Country Australia   Device Samsung Galaxy S8 Operating System Android 9    All my playlists have been filled with Enhanced recommendations. I read up and ...
  • Switchtoyt
  • Visitor
  • 48414 Views
  • 66 replies
  • 14 likes
  • 48414 Views
  • 66 replies
  • 14 likes

Superuser Contribution One of my “Top Mixes” shown on someone else’s account

I was looking at an old friend’s spotify account and noticed that one of my top mixes was shown on their profile. I didn’t believe that that information was public since I didn’t even have it downloaded to my public profile. How is this possible?

  • Visitor
  • I was looking at an old friend’s spotify account and noticed that one of my top mixes was shown on their profile.  I didn’t believe that that information was public since I didn’t even have it d...
  • emmaxloua
  • Visitor
  • 2368 Views
  • 3 replies
  • 0 likes
  • 2368 Views
  • 3 replies
  • 0 likes

Superuser Contribution video in spotify on pc

PlanFreeCountrymexicoDevicelaptopOperating Systemwindow 11 My Question or Issue My question is that a few days ago I could see some 8-second videos playing when I was listening to music and now I don't see them anymore. Any idea why I can't see them ...

  • Visitor
  • Plan Free Country mexico Device laptop Operating System window 11   My Question or Issue   My question is that a few days ago I could see some 8-second videos playing when I was ...
  • Eni
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to preserve the order of songs when bulk saving to Liked Songs

PlanPremiumCountryUSADeviceiPhone 14 Pro MaxOperating SystemMac OS Sonoma 14.4 My Question or IssueI was trying to organize my library and accidentally un-saved all of the songs in my Liked Songs. Fortunately I had a backup playlist of them, but when...

  • Newbie
  • Plan Premium Country USA Device iPhone 14 Pro Max Operating System Mac OS Sonoma 14.4   My Question or Issue I was trying to organize my library and accidentally un-saved all of the so...
  • Joan
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to make a playlist based on an existing playlist that does NOT contain any of the same songs?

So, when I'm looking to discover new music I want to create a playlist with songs similar to, but that contains none of, the songs in an existing list. I'm looking for something like to "go to radio", but for a playlist rather than a song. "Smart Shu...

  • Newbie
  • So, when I'm looking to discover new music I want to create a playlist with songs similar to, but that contains none of, the songs in an existing list.   I'm looking for something like to "go ...
  • Elena
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need list/names of Songs in my playlist

PlanPremiumCountry: US DeviceIphoneOperating System(iOS 10,My Question or IssueI want to download the list with the name of the songs in my playlists. I don't need to download the songs, only the names. Can I do that, and if so, how?

  • Visitor
  • Plan Premium Country: US   Device Iphone Operating System (iOS 10, My Question or Issue I want to download the list with the name of the songs in my playlists. I don't need to download ...
  • Elena
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library

PlanPremiumCountryKorea, SouthDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) AllOperating System(iOS 10, Android Oreo, Windows 10,etc.)AllMy Question or IssueI have 2 accounts. One is this and using premium, and another account's premium h...

  • Newbie
  • Plan Premium Country Korea, South Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) All Operating System (iOS 10, Android Oreo, Windows 10,etc.) All My Question or Issue I hav...
  • Joan
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution What is the purpose of the rectangle that appears next to the download icon

When I open a playlist, there is an icon below the total listening time. It is a rectangle with an image of a song cover. When I click it, it opens a preview of the first song in the playlist. What is this for?

  • Visitor
  • When I open a playlist, there is an icon below the total listening time. It is a rectangle with an image of a song cover. When I click it, it opens a preview of the first song in the playlist. What i...
  • Faranae
  • Casual Listener
  • 1670 Views
  • 8 replies
  • 0 likes
  • 1670 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Local files won't add to playlists

Hello! Using spotify mainly on my desktop (macOS (Apple Silicon)1.2.40.599.g606b7f29) I recently found that I can't add my local files to playlists anymore. The files will play alright, and when I add them to playlists it says "added to your playlist...

  • Newbie
  • Hello! Using spotify mainly on my desktop (macOS (Apple Silicon) 1.2.40.599.g606b7f29) I recently found that I can't add my local files to playlists anymore. The files will play alright, and when I ...
  • Eni
  • Moderator
  • 174 Views
  • 1 replies
  • 1 likes
  • 174 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Local files with a space in the name get greyed out!

So, whenever I close the app, even when the main Spotify that hosts the files is open, files in a few specific playlists with spaces in the names get greyed out. I've done a clean install of the app on my phone and I've attempted to move the files to...

  • Regular
  • So, whenever I close the app, even when the main Spotify that hosts the files is open, files in a few specific playlists with spaces in the names get greyed out. I've done a clean install of the app ...
  • OscarDC
  • Moderator
  • 3493 Views
  • 40 replies
  • 4 likes
  • 3493 Views
  • 40 replies
  • 4 likes