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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54597 Views
  • 59 replies
  • 61 likes
  • 54597 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24170 Views
  • 44 replies
  • 28 likes
  • 24170 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120617 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120617 Views
  • 62 replies
  • 48 likes

Solved!!Superuser Contribution Unable to access the “Playing recommended songs for you” feature

I wanted to report an issue I've been experiencing with the music player across multiple platforms. After searching for and playing a specific song, I've noticed that the "Playing recommended songs for you" feature is no longer available. Once the se...

  • Casual Listener
  • I wanted to report an issue I've been experiencing with the music player across multiple platforms. After searching for and playing a specific song, I've noticed that the "Playing recommended songs f...
  • Ivelina
  • Moderator
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

Superuser Contribution Removing options for collaborative playlist not showing anymore

Hey, I have a a collaborative playlist with friends and somehow a random person joined and is adding songs to the playlist.I am the owner of the playlist so I can remove songs and change the details etc.I also remember that I could easily remove coll...

  • Newbie
  • Hey,   I have a a collaborative playlist with friends and somehow a random person joined and is adding songs to the playlist. I am the owner of the playlist so I can remove songs and change t...
  • Joan
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't change playlist cover

PlanPremiumCountryPolandDevice(Laptop)Operating System(Windows 10) My Question or IssueI can't change my playlist cover, I thought maybe it was because somehow I tried to upload PNG version of the picture, but turned out it wasn't the issue. I asked ...

  • Casual Listener
  • Plan Premium Country Poland Device (Laptop) Operating System (Windows 10)   My Question or Issue I can't change my playlist cover, I thought maybe it was because somehow I tried to u...
  • Yordan
  • Moderator
  • 89892 Views
  • 38 replies
  • 1 likes
  • 89892 Views
  • 38 replies
  • 1 likes

Superuser Contribution my liked songs have dissapeared how to get them back??

all my liked songs have vanished randomly. all my playlists are still there but all my songs in the liked list have vanished and arent liked anymore

  • Visitor
  • all my liked songs have vanished randomly. all my playlists are still there but all my songs in the liked list have vanished and arent liked anymore
  • Susan_GP
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution My album/jam will change my album

When I go to play my album it will play a song never in the album and every song after dosent fit the genre or album I can’t get it just to play the album I made ( I have premium)

  • Visitor
  • When I go to play my album it will play a song never in the album and every song after dosent fit the genre or album I can’t get it just to play the album I made ( I have premium)
  • Novy
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution undo liked songs

Spotify please return the heart, and dis the check-mark, because I liked having the option to "unlike" a song I previously liked. Clicking on the new check-mark only gives you the option to save the song to a different playlist, not delete it from yo...

  • Casual Listener
  • Spotify please return the heart, and dis the check-mark, because I liked having the option to "unlike" a song I previously liked. Clicking on the new check-mark only gives you the option to save the ...
  • Joan
  • Moderator
  • 133 Views
  • 1 replies
  • 1 likes
  • 133 Views
  • 1 replies
  • 1 likes

How do i make the playlist icons bigger as they were before?

It’s really difficult to navigate as the playlist icons are smaller now. I need to get the playlist icons as big as they were before the update that made them so small. My device is a iPhone 14, iOS version 17.2

  • Newbie
  • It’s really difficult to navigate as the playlist icons are smaller now. I need to get the playlist icons as big as they were before the update that made them so small. My device is a iPhone 14, iOS ...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Superuser Contribution Entire Playlists greyed out but I can still play them from my Library

PlanFreeCountryU.S.DeviceWebPlayerOperating Systemnull My Question or IssueHello, I have a question regarding the fact that all my previously playable songs on my Spotify-created playlists are now unplayable and greyed out, but I can play the greyed ...

  • Regular
  • Plan Free Country U.S. Device WebPlayer Operating System null   My Question or Issue Hello, I have a question regarding the fact that all my previously playable songs on my Spotify-cre...
  • MartinT
  • Moderator
  • 7939 Views
  • 14 replies
  • 2 likes
  • 7939 Views
  • 14 replies
  • 2 likes

Solved!!Superuser Contribution How do I find artists I'm following?

So I find artists I like and I follow them, but how do I then find a list of all the artists I'm following to select one to listen to? I'm obviously being a bit dense. I can only see playlists on the left, but not people I'm following Thanks in advan...

  • Casual Listener
  • So I find artists I like and I follow them, but how do I then find a list of all the artists I'm following to select one to listen to? I'm obviously being a bit dense. I can only see playlists on the...
  • dtoo
  • Visitor
  • 150361 Views
  • 92 replies
  • 23 likes
  • 150361 Views
  • 92 replies
  • 23 likes

Superuser Contribution Sharing Playlists between Duo connected accounts

My husband and I shared a Premium account for a longtime. Once we moved to Due we wanted to move playlists. Found the easiest way to do so is drag and drop. Perform the following on a laptop or desktop, logging into the two separate Duo accounts:Open...

  • Casual Listener
  • My husband and I shared a Premium account for a longtime. Once we moved to Due we wanted to move playlists. Found the easiest way to do so is drag and drop. Perform the following on a laptop or deskt...
  • Eni
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

How do I share my library with partner on duo plan?

I have music on my Spotify that my partner wants to listen to, how do I share it with him? I have the duo account which is shared with my partner.

  • Visitor
  • I have music on my Spotify that my partner wants to listen to, how do I share it with him? I have the duo account which is shared with my partner.
  • bjhubbard3
  • Casual Listener
  • 767 Views
  • 2 replies
  • 0 likes
  • 767 Views
  • 2 replies
  • 0 likes

Solved!! Add to other playlist question

If you merge someone else's playlist through the "add to other playlist" option into a playlist of your own with some other tracks, then if the other person (the source where you took the playlist from and merged it into one of yours) deletes their p...

  • Casual Listener
  • If you merge someone else's playlist through the "add to other playlist" option into a playlist of your own with some other tracks, then if the other person (the source where you took the playlist fr...
  • alihyder268
  • Casual Listener
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Change the order of songs in Playlist: will the users I share the playlist with see the same order?

Hello! When i hear my playlist, i can change the order for Title/Artist/Album/Added date/Duration... But when anyone access my playlist, by default, the playlist starts with the first added songs, and i wanna change this, when anyone access my playli...

  • Visitor
  • Hello!   When i hear my playlist, i can change the order for Title/Artist/Album/Added date/Duration... But when anyone access my playlist, by default, the playlist starts with the first ad...
  • oziomacn
  • Visitor
  • 657 Views
  • 2 replies
  • 0 likes
  • 657 Views
  • 2 replies
  • 0 likes

My playlist is not showing up on any device

My playlist I listen to is not showing up on any of my devices and I had don't want to make a new playlist It may have been when I stopped paying for premium when I was saving up for something and it's not there on any device I log in to So if you co...

  • Casual Listener
  • My playlist I listen to is not showing up on any of my devices and I had don't want to make a new playlist   It may have been when I stopped paying for premium when I was saving up for somethi...
  • Pokeredgo
  • Casual Listener
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Stop a blocked artist from being recommended

PlanPremiumCountryUSADeviceiPhone 14Operating SystemiOS 17.3.1 My Question or IssueHello, Spotify! I have an artist blocked from playing, but the artist keeps showing up in the recommended additions for my playlist. Is there a way to disable an artis...

  • Visitor
  • Plan Premium Country USA Device iPhone 14 Operating System iOS 17.3.1   My Question or Issue Hello, Spotify! I have an artist blocked from playing, but the artist keeps showing up in t...
  • Reticent116
  • Visitor
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Made for You Playlist Missing

I had a playlist that Spotify created for me. I was just listening to it last week, it's disappeared. It's not in recover deleted playlists. It's not in my search. It's not in my library (even though I added it). I've checked my mobile app and the we...

  • Casual Listener
  • I had a playlist that Spotify created for me. I was just listening to it last week, it's disappeared. It's not in recover deleted playlists. It's not in my search. It's not in my library (even though...
  • Susan_GP
  • Moderator
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why do I get recommendations in the middle of my playlist?

I'm listening to one of my playlists and suddenly a song starts that I know I don't have in that playlist. I check and it says it's a recommendation. I wouldn't mind in most playlist but some of them I have them to only listen to specific songs. How ...

  • Visitor
  • I'm listening to one of my playlists and suddenly a song starts that I know I don't have in that playlist. I check and it says it's a recommendation. I wouldn't mind in most playlist but some of them...
  • strerd
  • Gig Goer
  • 223 Views
  • 3 replies
  • 2 likes
  • 223 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify for Artist Song was taken down for artificial streaming how to get back up with same streams

Our song was taken down with no warning recently after using a promotion service called pitch us they promise real listeners with ai. We are new to Spotify so had no idea they would just delete your song, we are not eligible for Spotify promotional s...

  • Casual Listener
  • Our song was taken down with no warning recently after using a promotion service called pitch us they promise real listeners with ai. We are new to Spotify so had no idea they would just delete your ...
  • SIN65
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • artificial streaming
  • 191 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I stop Spotify lists from fast scrolling on my iPhone 14

When I’m scrolling on a Spotify list it will suddenly scroll very fast past the album that I’m looking for. Is there a way to disable this? It’s very frustrating!

  • Visitor
  • When I’m scrolling on a Spotify list it will suddenly scroll very fast past the album that I’m looking for. Is there a way to disable this? It’s very frustrating!
  • Ivelina
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes