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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • kyanna
  • Casual Listener
  • 18624 Views
  • 15 replies
  • 22 likes
  • 18624 Views
  • 15 replies
  • 22 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • robertwolf1
  • Casual Listener
  • 7109 Views
  • 18 replies
  • 19 likes
  • 7109 Views
  • 18 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 95674 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 95674 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 240760 Views
  • 1149 replies
  • 42 likes
  • 240760 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3281 Views
  • 1 replies
  • 2 likes
  • 3281 Views
  • 1 replies
  • 2 likes

Superuser Contribution the song tab keeps appearing after deleting a song

after deleting a Song from a playlist, the song tab keeps appearing several times. Always, no matter what I press to move out from that window. .PlanpremiumCountry Devicehuawei mate 10Operating Systemandroid My Question or Issue

  • Newbie
  • after deleting a Song from a playlist, the song tab keeps appearing several times. Always, no matter what I press to move out from that window. . Plan premium Country   Device huawei mate ...
  • Ivelina
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Rearranging playlists

Hi I use Spotify on mobile and I wanted the playlists on my profile to appear in a different order. But whenever I choose custom order in my library I am not able to drag and drop. When I hold down on a playlist I just get an option to pin it. I don’...

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  • Casual Listener
  • Hi I use Spotify on mobile and I wanted the playlists on my profile to appear in a different order. But whenever I choose custom order in my library I am not able to drag and drop. When I hold down o...
  • Amayy
  • Spotify Star
  • 175 Views
  • 1 replies
  • 1 likes
  • 175 Views
  • 1 replies
  • 1 likes

Superuser Contribution Wrapped Completely Wrong

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI have logged into my Wrapped for 2021 and it is completely wrong, all the songs in the top 50 I have never heard of in my life, let alone listened to. I don't even know the a...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue I have logged into my Wrapped for 2021 and it is completely wrong, all the songs in the top 50 I ha...
  • Number13
  • Newbie
  • 20480 Views
  • 26 replies
  • 3 likes
  • 20480 Views
  • 26 replies
  • 3 likes

Superuser Contribution My playlists disappeared when I moved country

PlanFreeCountryUKDeviceiPhone 8Operating SystemiOS 13.3 My Question or IssueHello, I recently moved from Australia to the UK. When logging into my Spotify app from my phone I noticed that all my playlists had disappeared (I had about 3). I read somew...

  • Regular
  • Plan Free Country UK Device iPhone 8 Operating System iOS 13.3   My Question or Issue Hello, I recently moved from Australia to the UK. When logging into my Spotify app ...
  • Ivelina
  • Moderator
  • 2325 Views
  • 17 replies
  • 0 likes
  • 2325 Views
  • 17 replies
  • 0 likes

How do I remove a "paid" episode from my New Episodes feed?

I subscribed to the feed of a podcast that includes Paid episodes that I do not get. Yet they stay in my New Episodes feed, which clutters it up. I don't have the ability to remove it from the feed, which seems like a small bug? How do I go about rem...

  • Casual Listener
  • I subscribed to the feed of a podcast that includes Paid episodes that I do not get. Yet they stay in my New Episodes feed, which clutters it up. I don't have the ability to remove it from the feed, ...
  • 925Emma
  • Visitor
  • 793 Views
  • 7 replies
  • 14 likes
  • 793 Views
  • 7 replies
  • 14 likes

Solved!!Superuser Contribution Playlist doesn't play all songs

Hello, Lastly, when I want to listen to my own playlist with more then 1000 songs and I select Shuffle, he doesn't play every song anymore. In fact, I only hear the first 100 songs and not more. How can this happen en how can I fix this. My playlist ...

  • Regular
  • Hello,    Lastly, when I want to listen to my own playlist with more then 1000 songs and I select Shuffle, he doesn't play every song anymore. In fact, I only hear the first 100 songs and...
  • MetalskinOrig
  • Casual Listener
  • 67162 Views
  • 39 replies
  • 2 likes
  • 67162 Views
  • 39 replies
  • 2 likes

Superuser Contribution An offline mode that works most of the time, if not always, just like before.

First of all, it's more likely to be a bug report but I'm not sure so I'll put it here for now :In offline mode, editing playlists(even downloaded ones) and sometimes even opening them(the downloaded ones) is impossible. I would like to request that ...

  • Casual Listener
  • First of all, it's more likely to be a bug report but I'm not sure so I'll put it here for now : In offline mode, editing playlists(even downloaded ones) and sometimes even opening them(the download...
  • tillterran
  • Casual Listener
  • 120 Views
  • 2 replies
  • 0 likes
  • 120 Views
  • 2 replies
  • 0 likes

Superuser Contribution i can't turn off offline mode

i tried to play a playlist of mine like i usually do but this time i coouldn't see the play button and when i finally found a way to press the play button it said that i have to turn off offline mode which i never enabled in the first place and now i...

  • Visitor
  • i tried to play a playlist of mine like i usually do but this time i coouldn't see the play button and when i finally found a way to press the play button it said that i have to turn off offline mode...
  • OscarDC
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening history is not updated when I play Spotify offline on Apple Watch

PlanPremiumCountryUKDeviceiphone 14, Apple Watch 9Operating SystemiOS 16 My Question or IssueI have an issue whereby my listening history is not updated when playing Spotify tracks through an offline playlist from my Apple Watch.For a little context,...

  • Casual Listener
  • Plan Premium Country UK Device iphone 14, Apple Watch 9 Operating System iOS 16   My Question or Issue I have an issue whereby my listening history is not updated when playing Spotify ...
  • Maria
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Minhas playlist sumiram

PlanDuoCountryBrasil Samsung Galaxy Operating SystemAndroid My Question or IssueDepois que mudei para o plano duo perdi todas as minhas playlists

  • Casual Listener
  • Plan Duo Country Brasil  Samsung Galaxy  Operating System Android   My Question or Issue Depois que mudei para o plano duo perdi todas as minhas playlists
  • Ivelina
  • Moderator
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

Takedown Notification

PlanPremiumCountryFrance DeviceiPhone13 Pro Max Operating SystemiOS 16 My Question or Issue I received emails saying my playlists had been taken down. 'Hello,We have found the following content to be in violation of our content policies, and we have ...

  • Casual Listener
  • Plan Premium Country France    Device iPhone13 Pro Max   Operating System iOS 16   My Question or Issue   I received emails saying my playlists had been taken do...
  • yaktam
  • Roadie
  • 465 Views
  • 5 replies
  • 7 likes
  • 465 Views
  • 5 replies
  • 7 likes

Superuser Contribution Copy or sync phone playlists with desktop and Chrome web apps

PlanPremiumCountryUSADevicelaptop and off-brand phone (Blu B135DL)Operating SystemLaptop is Chrome OS, phone is Android 12 My Question or IssueMy phone has 2 playlists - Liked Songs and the one I made called Project All. I was able to sort the songs ...

  • Casual Listener
  • Plan Premium Country USA Device laptop and off-brand phone (Blu B135DL) Operating System Laptop is Chrome OS, phone is Android 12   My Question or Issue My phone has 2 playlists - Like...
  • Susan_GP
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle setting not sticking with playlist

Until recently the shuffle setting woild persist for a particular playlist. This is good because I want to keep track of where I am for my Discover weekly but like to shuffle my own playlists. Now it keeps resetting to what I had in the previous play...

  • Music Fan
  • Until recently the shuffle setting woild persist for a particular playlist. This is good because I want to keep track of where I am for my Discover weekly but like to shuffle my own playlists. Now it...
  • Susan_GP
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not playing in order in playlists

PlanPremiumCountryCanadaDeviceMoto g6 play and Xbox One SMy Question or IssueWhen I use the Spotify app on my phone or on my Xbox One S, the songs in my Liked Songs or Created Playlists no longer play in order. I sort my playlists by artists alphabet...

  • Casual Listener
  • Plan Premium Country Canada Device Moto g6 play and Xbox One S My Question or Issue When I use the Spotify app on my phone or on my Xbox One S, the songs in my Liked Songs or Created Playlists...
  • Yordan
  • Moderator
  • 190 Views
  • 3 replies
  • 0 likes
  • 190 Views
  • 3 replies
  • 0 likes

Playlist private or public

PlanFree but have been long time paid memberCountryUSA DeviceWindows laptopOperating SystemWindows 11 with Chrome Web Browser My Question or IssueFirst of this is laughable to me that I have to post in the community to get a answer to something so si...

  • Newbie
  • ...elpers but for Spotify the company.   "Make playlists public or private All new playlists you create are public by default. When you make a playlist private, nobody can access it, even if they h...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Superuser Contribution Is there any way to view folders as part of the main screen?

Operating SystemWindows 10 My Question or IssueIs there anyway to view folders in the centre screen like we used to be able to before the update that happened last year? I know it's possible to view folders in the sidebar, but it is unappealing. I li...

  • Newbie
  • Operating System Windows 10   My Question or Issue Is there anyway to view folders in the centre screen like we used to be able to before the update that happened last year?  I kno...
  • Yordan
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I transfer everything in my liked songs playlist to an actual playlist?

I have just been putting my music into my liked songs and I have so many in it now it would take way too long to switch everything over to a new playlist so I was wondering if there was an easier way than going through each song and transferring it?

  • Visitor
  • I have just been putting my music into my liked songs and I have so many in it now it would take way too long to switch everything over to a new playlist so I was wondering if there was an easier way...
  • mosalah_10
  • Visitor
  • 8815 Views
  • 7 replies
  • 0 likes
  • 8815 Views
  • 7 replies
  • 0 likes

Superuser Contribution A single ambience track has ruined my suggested songs and Discover playlists. Any fix/workaround?

I have a playlist with a single white noise track I used listen to on repeat while I sleep. I did this pretty much every night for several months. But I moved and haven’t listened to it now for a few months. Shortly after I began listening to that tr...

  • Casual Listener
  • I have a playlist with a single white noise track I used listen to on repeat while I sleep. I did this pretty much every night for several months. But I moved and haven’t listened to it now for a few...
  • Kevin1123
  • Visitor
  • 2367 Views
  • 10 replies
  • 2 likes
  • ambience
    Discover Weekly
    Help
    suggested songs
  • 2367 Views
  • 10 replies
  • 2 likes

Superuser Contribution Auto queue podcasts

Hi, I'm curious as to why the podcasts experience is so basic on Spotify? One of the main functions of even free players is the ability to auto queue and sort new episodes. I follow 15 podcasts and want them to auto add new episodes to a queue, I don...

  • Newbie
  • Hi,   I'm curious as to why the podcasts experience is so basic on Spotify?   One of the main functions of even free players is the ability to auto queue and sort new episodes.   ...
  • dpeticolas
  • Newbie
  • 3508 Views
  • 8 replies
  • 8 likes
  • 3508 Views
  • 8 replies
  • 8 likes