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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • Rtychsue
  • Casual Listener
  • 2880 Views
  • 48 replies
  • 2 likes
  • 2880 Views
  • 48 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • deborahajackson
  • Visitor
  • 7466 Views
  • 80 replies
  • 10 likes
  • 7466 Views
  • 80 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing playlist name - doesn’t change on display

Hi I’m changing the name of a playlist and the new name saves on the small track list online but main online window still shows old name.

  • Newbie
  • Hi I’m changing the name of a playlist and the new name saves on the small track list online but main online window still shows old name. 
  • OscarDC
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't play on devices

For the past few days my spotify won't play on any of my devices... It's Sonos speakers and google home speakers. All devices come up - but all say 'Can't play this right now' Very frustrated...help!

  • Newbie
  • For the past few days my spotify won't play on any of my devices...   It's Sonos speakers and google home speakers.   All devices come up - but all say 'Can't play this right now' ...
  • OscarDC
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist scrambling on its own (glitch)

I have a playlist that somehow got scrambled by a glitch. When I click the ‘enhance’ button, it sorts the songs back into the original playlist order (with the added ‘enhanced’ song suggestions). However, when I unclick the enhanced button, the playl...

  • Casual Listener
  • I have a playlist that somehow got scrambled by a glitch. When I click the ‘enhance’ button, it sorts the songs back into the original playlist order (with the added ‘enhanced’ song suggestions). How...
  • Vasil
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution blend percentage slide not loading

I've been able to access the blend playlist itself (even though it took 1/2 for it to even load), but when I try to check the slide with the percentage it just doesn't load, I've tried clearing cache, restarting phone and uninstalling and installing ...

  • Visitor
  • I've been able to access the blend playlist itself (even though it took 1/2 for it to even load), but when I try to check the slide with the percentage it just doesn't load, I've tried clearing cache...
  • Lyubka
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle and repeat buttons disabled

On all devices I see the shuffle and repeat buttons both disabled for one specific song, cannot click / tap it. I'm on a duo plan. Before this started happening, I could have it on repeat (same song) several times, but then suddenly it stopped being ...

  • Regular
  • On all devices I see the shuffle and repeat buttons both disabled for one specific song, cannot click / tap it. I'm on a duo plan.   Before this started happening, I could have it on repeat (s...
  • Alex
  • Moderator
  • 2180 Views
  • 11 replies
  • 0 likes
  • Disabled
    Duo
    repeat
  • 2180 Views
  • 11 replies
  • 0 likes

Superuser Contribution Re: Can't Scroll the Timeline bar

Ok) It doesn't help me in the same situation. Maybe you have some other options?

  • Casual Listener
  • Ok) It doesn't help me in the same situation. Maybe you have some other options?
  • Meeesha
  • Casual Listener
  • 79 Views
  • 2 replies
  • 0 likes
  • 79 Views
  • 2 replies
  • 0 likes

Superuser Contribution Share liked songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan you please spotify make it easier to share my liked/favourite songs playlist with the peo...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can yo...
  • Genuine_Vulpine
  • Visitor
  • 1178 Views
  • 2 replies
  • 2 likes
  • 2022
    liked songs
    share
  • 1178 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Why are there multiple identical versions of some songs?

I primarily use the Windows desktop application, so I'm not sure if this is unique to that or not, but this is what I've had happen quite a few times: I'll like a song, be listening to a radio playlist for that same artist, and have an identical but ...

  • Newbie
  • I primarily use the Windows desktop application, so I'm not sure if this is unique to that or not, but this is what I've had happen quite a few times: I'll like a song, be listening to a radio playli...
  • Alex
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

can't play local files from pc on my android phone

I tried to play local files from my laptop om my android phone. But they won't play.I made a playlist on my laptop with the local files and downloaded them.My phone is connected to the same network as my laptop and the files can be played on spotify ...

  • Visitor
  • I tried to play local files from my laptop om my android phone. But they won't play. I made a playlist on my laptop with the local files and downloaded them. My phone is connected to the same n...
  • Amayy
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Unable to listen to a private playlist uploaded to libary

PlanPremiumCountryUnited Arab Emirates DeviceSamsung GalaxyOperating SystemiOS 10, Android My Question or Issue Hello I've uploaded songs to a playlist from my local files, then selected download the tracks on my android phone. When I try to play the...

  • Newbie
  • Plan Premium Country United Arab Emirates  Device Samsung Galaxy Operating System iOS 10, Android    My Question or Issue   Hello I've uploaded songs to a playlist from...
  • Amayy
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Original Spotify Playlists Disappeared, and New Ones Not Saving

A few months ago, all the playlists I had in My Library suddenly disappeared and could not be recovered (nothing appeared in the “Recover Playlists” in the online menu). Since then, I have been unable to create any playlists without them immediately ...

  • Newbie
  • A few months ago, all the playlists I had in My Library suddenly disappeared and could not be recovered (nothing appeared in the “Recover Playlists” in the online menu). Since then, I have been unabl...
  • Amayy
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

why does my playlist play songs i havent selected.

why are there random songs being played that are not on my playlist. I have a few that I really dislike, but when I try to find them on my playlist, they arent there. But they still are playing.

  • Visitor
  • why are there random songs being played that are not on my playlist. I have a few that I really dislike, but when I try to find them on my playlist, they arent there. But they still are playing.
  • Amayy
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists with create dates BEFORE my account activated?

PlanPremiumCountryUSADeviceWindows LaptopOperating SystemWindows 10 My Question or IssueI have playlists in my library from Feb 2021, but I didn't open my account till Oct 2022. The music is not at all what I like. Where did the playlists come from?

  • Casual Listener
  •   Plan Premium Country USA Device Windows Laptop Operating System Windows 10   My Question or Issue I have playlists in my library from Feb 2021, but I didn't open my account til...
  • Alex
  • Moderator
  • 125 Views
  • 5 replies
  • 0 likes
  • 125 Views
  • 5 replies
  • 0 likes

My playlists go automatically public. How to avoid that?

I wouldn't won't them to go public in the first place. Can I do something to stop it? How the check which playlists/ other content of mine is public?

  • Visitor
  • I wouldn't won't them to go public in the first place. Can I do something to stop it? How the check which playlists/ other content of mine is public?
  • Amayy
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Takedown Notification" mail

hello I have received emails that my playlists have been removed."Hello,We have found the following content to be in violation of our content policies, and we have removed it. Please see our Spotify Terms and Conditions of Use for more information.(p...

  • Newbie
  • hello I have received emails that my playlists have been removed. "Hello, We have found the following content to be in violation of our content policies, and we have removed it. Please see our Sp...
  • Fayran
  • Newbie
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Song already in playlist" not appear

I have a playlist with more than 300 songs. Starting from song #101, when trying to add repeated songs, the message "song already in playlist" no longer appears.

  • Casual Listener
  • I have a playlist with more than 300 songs. Starting from song #101, when trying to add repeated songs, the message "song already in playlist" no longer appears.
  • Alex
  • Moderator
  • 423 Views
  • 3 replies
  • 0 likes
  • 423 Views
  • 3 replies
  • 0 likes

Superuser Contribution Collaborative Playlist Expired?

PremiumUSA Device - Macbook Pro OSX 11.6.1, Samsung S10, iPad Pro (updated) My Question or Issue I create collaborative playlists with friends and clients. Recently, Spotify changed the collaboration feature to "Invite Collaborators", which is nice a...

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  • Music Fan
  • Premium USA   Device - Macbook Pro OSX 11.6.1, Samsung S10, iPad Pro (updated)   My Question or Issue   I create collaborative playlists with friends and clients. Recently, Spot...
  • melancholic_pigeon
  • Visitor
  • 4097 Views
  • 12 replies
  • 1 likes
  • 4097 Views
  • 12 replies
  • 1 likes