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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299554 Views

96 replies

90 likes

  • 299554 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163488 Views

235 replies

44 likes

  • 163488 Views
  • 235 replies
  • 44 likes

Solved!! Spotify no longer recognizing Local Files

Plan: Premium, 11-year paying customer Country: United States DeviceDesktop iMac Operating SystemiOS Sequoia 15.1 My Question or IssueAbout a month ago, I noticed that my local music files on my desktop were no longer being recognized in Spotify's "L...

Casual Listener

Plan:   Premium, 11-year paying customer   Country:   United States   Device Desktop iMac   Operating System iOS Sequoia 15.1   My Question or Issue About a...

megs88

Casual Listener

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

How can recover playlists older than 90 days?

I really would like to recover playlists older than 90 days. Only two or three months older. The ones I deleted are very valuable. I did not know at the time that they could be recovered and would have sooner had I known. Please I need help, as I wou...

Visitor

I really would like to recover playlists older than 90 days. Only two or three months older. The ones I deleted are very valuable. I did not know at the time that they could be recovered and would ha...

jessealordiah

Visitor

781 Views

2 replies

0 likes

  • 781 Views
  • 2 replies
  • 0 likes

How to customize order playlist? Is the option "custom order" gone?

PlanPremiumCountryUSADevicePhone and PCOperating SystemWindows My Question or IssueHow can I change the order of my songs on my playlist? I don't see the custom order option. I can select the song and but it won't move. I want to change the order of ...

Visitor

Plan Premium Country USA Device Phone and PC Operating System Windows   My Question or Issue How can I change the order of my songs on my playlist? I don't see the custom order option....

Bittencourt

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove pre save from a album that no longer exists

I have an organization problem in my App. I made a pre-save of the album "Vida Vale a Pena?" by the band Pullovers on Spotify, however, they removed the album and created another pre-save, it turns out that the old pre-save is still in my library and...

Visitor

I have an organization problem in my App. I made a pre-save of the album "Vida Vale a Pena?" by the band Pullovers on Spotify, however, they removed the album and created another pre-save, it turns o...

trenter

Newbie

1226 Views

7 replies

1 likes

  • 1226 Views
  • 7 replies
  • 1 likes

Two Serious Problems with Spotify

I have created a collection of 225 playlists that are intended to be a sampler of the history of music.(If you happen to be interested in these playlists, you can find an explanation of my collection, andlinks to all of my playlists here: Moondog Rad...

Gig Goer

I have created a collection of 225 playlists that are intended to be a sampler of the history of music. (If you happen to be interested in these playlists, you can find an explanation of my collecti...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

Superuser Contribution Has anyone been hacked on Spotify, i have alot of songs that play, that i did not put in my library?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Eni

Moderator

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot download or add anything plus won't play all songs on playlist when

Used to work perfectly. Have already reinstalled app several times just to wait hrs to download my playlists again,only to not have them work when requested.

Visitor

Used to work perfectly. Have already reinstalled app several times just to wait hrs to download my playlists again,only to not have them work when requested.

Ivelina

Moderator

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

My library is gone

Hi there, I lost all my library downloads due an update of my payment, can I please have everything downloaded again, playlists, albums podcasts without to have one by one?! Kindly let me know. Many thanks in advance Best regards Alberto My libraNone...

Visitor

Hi there,    I lost all my library downloads due an update of my payment, can I please have everything downloaded again, playlists, albums podcasts without to have one by one?! Kindly let...

Amay

Spotify Star

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Always play latest episode?

PlanPremiumCountryUSA DeviceIphone 16Operating SystemiOS 18.1 My Question or IssueI’ve created a new library called NewsFlash. It has three podcasts: NPR News Now, WSJ Minute Briefing, and Tech Headlines. How do I configure it to always play the late...

Casual Listener

Plan Premium Country USA  Device Iphone 16 Operating System iOS 18.1   My Question or Issue I’ve created a new library called NewsFlash. It has three podcasts: NPR News Now, WSJ M...

rmtijerina

Casual Listener

486 Views

3 replies

1 likes

  • 486 Views
  • 3 replies
  • 1 likes

Superuser Contribution Songs Missing from Liked Playlist

Randomly yesterday I went to play music from my “Liked Songs” playlist, and several were no longer there (these happened to be songs I had added within the past couple months so it was easy to notice). I restarted my phone, closed out of the app and ...

Casual Listener

Randomly yesterday I went to play music from my “Liked Songs” playlist, and several were no longer there (these happened to be songs I had added within the past couple months so it was easy to notice...

Joan

Moderator

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution All my music and playlists are gone

PlanPremiumCountryPORTUGALDeviceSAMSUNG A70Operating sysAndroid From one day to another all my likes and playlists simply desapeared. No account no link to another device nothing. Just gone I can't even make a list that shows on my playlists. My Ques...

Newbie

  Plan Premium Country PORTUGAL Device SAMSUNG A70 Operating sys Android   From one day to another all my likes and playlists simply desapeared. No account no link to another devi...

OscarDC

Moderator

566 Views

1 replies

0 likes

desapearing
liked musics
Playlists
  • 566 Views
  • 1 replies
  • 0 likes

Songs not playing at all

PlanPremiumCountryAustraliaDeviceGoogle pixel 8My Question or IssueHey, when I like a song and it goes into my liked song library and it's downloaded, if I'm online or offline it does not play, it's only recently started happening.

Casual Listener

Plan Premium Country Australia Device Google pixel 8 My Question or Issue Hey, when I like a song and it goes into my liked song library and it's downloaded, if I'm online or offline it does n...

osornios

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution There’s some music I did not hear from my history

In my liked songs (the playlist), there’s some music is not liked by me, and in the listening history also some music I’ve never heard.I changed my password and it didn’t change.

Visitor

In my liked songs (the playlist), there’s some music is not liked by me, and in the listening history also some music I’ve never heard. I changed my password and it didn’t change.

Eni

Moderator

148 Views

1 replies

0 likes

  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Playlist recommended songs UI working poorly

Plan: PremiumCountry: USADevice: M1 MacBook ProOperating System: osxDesktop appMy Question or Issue-I wanted to give feedback on the 'Recommended' feature. If I open one of my playlists, at the bottom of the playlist there are a series of recommended...

Newbie

  Plan: Premium Country: USA Device: M1 MacBook Pro Operating System: osx Desktop app My Question or Issue -I wanted to give feedback on the 'Recommended' feature. If I open one of m...

Maria

Moderator

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution collabrative Playlist

PlanPremiumCountryIndiaDevice(iPhone 15 pro max and samsung s24Operating SystemiOS 17, Android My Question or IssueI created a public playlist on my Spotify and sent collaboration link to my partner, but she is unable to add any songs in it. We are u...

Visitor

  Plan Premium Country India Device (iPhone 15 pro max and samsung s24 Operating System iOS 17, Android    My Question or Issue I created a public playlist on my Spotify and...

Eni

Moderator

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not letting me search up songs when I press add to playlist.

Whenever I try to add a song to a playlist, whenever I try to search it up, it says “Something went wrong”. This has been happening for months on end, even though I’ve updated regularly. I have Spotify Premium on iOS by the way.

Visitor

Whenever I try to add a song to a playlist, whenever I try to search it up, it says “Something went wrong”. This has been happening for months on end, even though I’ve updated regularly. I have Spoti...

Eni

Moderator

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution when I play my liked songs it doesn't let me play the full song

whenever I go on my like songs, it does not allow me to play the full song and plays the a small section of the song in a short loop. Also when I search songs they keep coming up in playlists and not the songs individually

Visitor

whenever I go on my like songs, it does not allow me to play the full song and plays the a small section of the song in a short loop. Also when I search songs they keep coming up in playlists and not...

Eni

Moderator

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Solved!! declutter queue when playlist is in shuffle mode

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueSpotify AI bots have invaded my playlists. It looks like if I deselect shuffle mode and re-select the playlist, the queue only contains my list. (yay). But if I turn on shuffle, AI bot...

Casual Listener

Plan Premium Device PC Operating System Windows 10   My Question or Issue Spotify AI bots have invaded my playlists.  It looks like if I deselect shuffle mode and re-select the pl...

mjl4

Casual Listener

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes