Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

Dian_0-1673963885652.png
  • Moderator
  • Moderator
  • CursedBones
  • Visitor
  • 10289 Views
  • 142 replies
  • 26 likes
  • 10289 Views
  • 142 replies
  • 26 likes

Feedback on sharing the "Your Top Songs 2022" playlist

Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...

  • Moderator
  • Moderator
  • ibuprofen
  • Newbie
  • 18838 Views
  • 76 replies
  • 11 likes
  • 18838 Views
  • 76 replies
  • 11 likes

If your Wrapped is not appearing, check out this thread.

Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...

  • Moderator
  • Moderator
  • 12152122834
  • Visitor
  • 40901 Views
  • 490 replies
  • 16 likes
  • 40901 Views
  • 490 replies
  • 16 likes

Your 2022 Wrapped feedback thread

Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...

  • Moderator
  • Moderator
  • elee0171
  • Visitor
  • 19584 Views
  • 443 replies
  • 10 likes
  • 19584 Views
  • 443 replies
  • 10 likes

Deprecating Preview clips

Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...

  • Moderator
  • Moderator
  • tariqmehmood321
  • Casual Listener
  • 16695 Views
  • 146 replies
  • 13 likes
  • Liked Songs Playlist
    Playlists
    Your Library
  • 16695 Views
  • 146 replies
  • 13 likes

Superuser Contribution Playlist privacy

Plan: Premium Device: all types My Question or Issue:1. All my personal playlists (created by me) were made into public playlists when they were originally public.2. Why are my personalized playlists (ex. top songs, "on repeat" etc) considered public...

  • Casual Listener
  • Plan: Premium   Device: all types   My Question or Issue: 1. All my personal playlists (created by me) were made into public playlists when they were originally public. 2. Why ar...
  • Lyubka
  • Moderator
  • 209 Views
  • 1 replies
  • 1 likes
  • 209 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution WearOS (Pixel Watch) Can't turn OFF shuffle on play

PlanPremiumCountryAustraliaDevicePixel WatchOperating SystemWearOS My Question or IssueHow do I turn OFF the shuffle function on this particular app (WearOS)?

  • Newbie
  • Plan Premium Country Australia Device Pixel Watch Operating System WearOS   My Question or Issue How do I turn OFF the shuffle function on this particular app (WearOS)?
  • OscarDC
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where you left off in each playlist

I have a study playlist, a driving playlist, etc. It would be very useful to be able to start off where you left off in each playlist and not have to remember which song you last played in each one.

  • Newbie
  • I have a study playlist, a driving playlist, etc. It would be very useful to be able to start off where you left off in each playlist and not have to remember which song you last played in each one.
  • Marles337
  • Visitor
  • 1678 Views
  • 4 replies
  • 17 likes
  • 1678 Views
  • 4 replies
  • 17 likes

Superuser Contribution Can't play song by a certain artist

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI can't play any of Schoolboy Q songs... I see them, but if I press the play button, nothing happens. This has been like this for years! Please help.

  • Newbie
  •   Plan Premium Country USA Device PC Operating System Windows 10    My Question or Issue I can't play any of Schoolboy Q songs... I see them, but if I press the play button,...
  • OscarDC
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • Play
    Schoolboy Q
    song playback
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing music stutters and stops playing after 2 or 3 songs

After listening to about 2 or 3 songs, the music begins stuttering and stops playing. Then I restart the hifi and it does the same thing. Initially I thought it was the hifi, but I'm able to listen to You Tube for hours and don't have this issue. Alr...

  • Visitor
  • After listening to about 2 or 3 songs, the music begins stuttering and stops playing. Then I restart the hifi and it does the same thing. Initially I thought it was the hifi, but I'm able to listen t...
  • OscarDC
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dissappearing playlist

I can't see or play one of my playlists. I see it on my iPhone and iPad, but not on my desktop. I have about a dozen unique lists I shuffle between all day long. But my favorite list just shows a blank black spot. I have removed all of the cache file...

  • Regular
  • I can't see or play one of my playlists. I see it on my iPhone and iPad, but not on my desktop. I have about a dozen unique lists I shuffle between all day long. But my favorite list just shows a bla...
  • Jeremy
  • Spotify
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa won't play podcast playlist

PlanFreeCountryUSADevicePixel 3 / EchoOperating SystemAndroid 11 My Question or IssueIf I create a Spotify playlist and fill it with music, I can play it through my Echo devices. If I remove the music and add podcast episodes, it becomes undiscoverab...

  • Visitor
  • Plan Free Country USA Device Pixel 3 / Echo Operating System Android 11   My Question or Issue If I create a Spotify playlist and fill it with music, I can play it through my Echo devi...
  • Vasil
  • Moderator
  • 1450 Views
  • 3 replies
  • 2 likes
  • 1450 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify crashes after trying to save a new cover photo to a playlist.

After choosing a new image for an existing or new playlist on Windows app, Spotify crashes. I tried restarting my PC and Spotify but the issue remains.

  • Casual Listener
  • After choosing a new image for an existing or new playlist on Windows app, Spotify crashes. I tried restarting my PC and Spotify but the issue remains.
  • Jeremy
  • Spotify
  • 153 Views
  • 5 replies
  • 1 likes
  • 153 Views
  • 5 replies
  • 1 likes

Superuser Contribution Blend Invite link does not work

I sent a blend invite link to some friends on Facebook messenger but the link just opens Spotify and nothing else happens. No blend seems to jave been created.

  • Casual Listener
  • I sent a blend invite link to some friends on Facebook messenger but the link just opens Spotify and nothing else happens. No blend seems to jave been created.
  • OllyH
  • Casual Listener
  • 183 Views
  • 5 replies
  • 1 likes
  • 183 Views
  • 5 replies
  • 1 likes

I don't have a 2021 top songs or wrapped

I had a 2019 and 2020 wrapped playlist, but I didn't get one for 2021. Did they stop doing them? Anything I try to look up makes it seem like it should just be on my home page. No one seems to share my issue. Would love any kind of help, thanks

  • Visitor
  • I had a 2019 and 2020 wrapped playlist, but I didn't get one for 2021. Did they stop doing them? Anything I try to look up makes it seem like it should just be on my home page. No one seems to share ...
  • TreyAnastasio
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlists disappeared

all of my playlists from before 2017 have disappeared but I didn't delete them. how can I get them back?

  • Visitor
  • all of my playlists from before 2017 have disappeared but I didn't delete them. how can I get them back?
  • MihailY
  • Moderator
  • 191 Views
  • 3 replies
  • 1 likes
  • 191 Views
  • 3 replies
  • 1 likes

Audiobook stops after 500 tracks

Premium userIosApp and also Android App I was listening to an audiobook with 948 Songs. It stops playing after 500. It only shows 500 songs in the list. How can I listen to the rest? In Webinterface I can play and see all songs.

  • Newbie
  • Premium user IosApp and also Android App   I was listening to an audiobook with 948 Songs. It stops playing after 500.   It only shows 500 songs in the list.   How can I listen ...
  • 50 Views
  • 0 replies
  • 0 likes
  • 50 Views
  • 0 replies
  • 0 likes

Superuser Contribution please make me listen my library at once.

Spotify applies a playlist "liked songs", but not "liked albums" or "liked Artists". i don't usually add a 'song' to my library but add an 'album'. i'd like to listen all songs from my "liked albums" as a playlist, but spotify doesn't apply that. so,...

  • Casual Listener
  • Spotify applies a playlist "liked songs", but not "liked albums" or "liked Artists".   i don't usually add a 'song' to my library but add an 'album'.    i'd like to listen all song...
  • MihailY
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

No option to just like the song, instead it gets added to my library

Switched from android to iPhone and I noticed the green heart like button got changed to plus button which adds song to library. This is incredibly annoying since I download albums for gym and then like the songs to mark certain ones so I could add t...

  • Casual Listener
  • Switched from android to iPhone and I noticed the green heart like button got changed to plus button which adds song to library.   This is incredibly annoying since I download albums for gym a...
  • Vital111
  • Casual Listener
  • 112 Views
  • 2 replies
  • 0 likes
  • 112 Views
  • 2 replies
  • 0 likes

Superuser Contribution eliminar dispositivos

Hola! ahora no aparece la opción para quitar dispositivos offline en el menú de la cuenta, como los puedo eliminar?

  • Newbie
  • Hola! ahora no aparece la opción para quitar dispositivos offline en el menú de la cuenta, como los puedo eliminar?   
  • Eni
  • Moderator
  • 184 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 184 Views
  • 3 replies
  • 0 likes

Local file became unplayable

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueHi, Yesterday i had a local file on my desktop application and then synced it on my android device. Then i played the song 2 or three times on my android devic...

  • Casual Listener
  • Plan Premium Country France Device Samsung Galaxy S9 Operating System Android   My Question or Issue Hi,   Yesterday i had a local file on my desktop application and then synced...
  • Taylith
  • Rising Star 3
  • 152 Views
  • 5 replies
  • 1 likes
  • 152 Views
  • 5 replies
  • 1 likes

Se alcanzó límite de cuenta

No puedo descargar música en mi nuevo dispositivo y eso que ya elimine mis descargas y e cerrado sección en mi anterior dispositivo necesito ayuda ya que tengo el plan premier

  • Visitor
  • No puedo descargar música en mi nuevo dispositivo y eso que ya elimine mis descargas y e cerrado sección en mi anterior dispositivo necesito ayuda ya que tengo el plan premier
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can't change playlist cover

PlanPremiumCountryPolandDevice(Laptop)Operating System(Windows 10) My Question or IssueI can't change my playlist cover, I thought maybe it was because somehow I tried to upload PNG version of the picture, but turned out it wasn't the issue. I asked ...

  • Casual Listener
  • Plan Premium Country Poland Device (Laptop) Operating System (Windows 10)   My Question or Issue I can't change my playlist cover, I thought maybe it was because somehow I tried to u...
  • wiktoriaz
  • Casual Listener
  • 49439 Views
  • 25 replies
  • 1 likes
  • 49439 Views
  • 25 replies
  • 1 likes

Solved!!Superuser Contribution Release Radar dissapeared after last update

PlanPremiumCountry Device(Samsung Android, Asus Windows)Operating System(Android 10, Windows 10) My Question or IssueHi,After the most recent update the Release Radar playlist seems to have disappeared in my library. It doesn't show up on either my p...

  • Casual Listener
  • Plan Premium Country   Device (Samsung Android, Asus Windows) Operating System (Android 10, Windows 10)   My Question or Issue Hi, After the most recent update the Release Radar ...
  • rndbblnn
  • Casual Listener
  • 2322 Views
  • 7 replies
  • 0 likes
  • 2322 Views
  • 7 replies
  • 0 likes