Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54597 Views
  • 59 replies
  • 61 likes
  • 54597 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24173 Views
  • 44 replies
  • 28 likes
  • 24173 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120623 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120623 Views
  • 62 replies
  • 48 likes

I can’t see my added songs to “Liked songs”

When I add a song to the liked songs playlist, the number of songs doesn’t change and I can’t see the songs in the playlist, but when I try again, it says that I already added those songs to Liked Songs

  • Casual Listener
  • When I add a song to the liked songs playlist, the number of songs doesn’t change and I can’t see the songs in the playlist, but when I try again, it says that I already added those songs to Liked S...
  • Coolie3
  • Casual Listener
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution folders changing up my playlist order on my profile

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi! I noticed that the playlists that I had put in a folder, all appeared on my public profil...

  • Newbie
  • ...oticed that the playlists that I had put in a folder, all appeared on my public profile next to each other instead of ordered by the date they were created like the other playlists on my profile. I t...
  • Yordan
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

What happened to the currently on playlist section?

Last Sunday I was on my iphone adding a song to a playlist and it had a neat view that showed all the playlists the song was currently on. When I accessed Spotify on Monday that view was gone. I work within folder structures for my playlists and not ...

  • Casual Listener
  • Last Sunday I was on my iphone adding a song to a playlist and it had a neat view that showed all the playlists the song was currently on. When I accessed Spotify on Monday that view was gone. I work...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Superuser Contribution Smart Shuffle Will NOT Turn off. Worst feature ever made.

Why is there no option to permanently disable smart shuffle? This is a ridiculous feature and the UX is so annoying. I either want to shuffle my own playlist or not. When you press shuffle it takes 10-15 seconds to turn on smart shuffle, then another...

  • Newbie
  • Why is there no option to permanently disable smart shuffle? This is a ridiculous feature and the UX is so annoying. I either want to shuffle my own playlist or not. When you press shuffle it takes 1...
  • -qwnx8z_wacr
  • Newbie
  • 1224 Views
  • 3 replies
  • 9 likes
  • 1224 Views
  • 3 replies
  • 9 likes

Can I change the order of filter tabs in my library?

PlanPremium individualCountryUSA Device(iPhone 14 pro max Operating System(iOS 17.3.1 My Question or IssueAt the top of my library, between the page title and the results, there are filters. The order that they appear in seems random and unhelpful (P...

  • Newbie
  •   Plan Premium individual Country USA   Device (iPhone 14 pro max   Operating System (iOS 17.3.1   My Question or Issue At the top of my library, between the page tit...
  • Amayy
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution clear queue button not visible

I see 50 tracks in queue, but after clicking clear queue they are all still there and the button is hidden now

  • Visitor
  • I see 50 tracks in queue, but after clicking clear queue they are all still there and the button is hidden now
  • Eni
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Downloads

How many songs/albums can you download for offline use? Im aware that you can put 10,000 into a playlist but how many can you put in your library? I recently began adding more and its began to stop downloading and the symbol looks like its waiting fo...

  • Visitor
  • How many songs/albums can you download for offline use?  Im aware that you can put 10,000 into a playlist but how many can you put in your library? I recently began adding more and its began to ...
  • 202 Views
  • 0 replies
  • 1 likes
  • 202 Views
  • 0 replies
  • 1 likes

Superuser Contribution Sort Podcast Playlists by Podcast Creator

PlanPremiumCountryUSADeviceHP EnvyOperating SystemWindows 11 My Question or IssueI create many playlists that have different podcasts in them. In the past on my desktop I could click the "album or podcast" button and it would sort by podcast. Now the...

  • Newbie
  • Plan Premium Country USA Device HP Envy Operating System Windows 11   My Question or Issue I create many playlists that have different podcasts in them. In the past on my desktop I cou...
  • Eni
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Why are songs missing from my Liked Songs list?

I went looking for a song in my Liked Songs list. This was one of the first songs when I discovered Spotify 5 years ago. Not only was that one song gone, but all my liked songs from the first few years are gone. I’m using my iPad. And I’m certain tha...

  • Visitor
  • I went looking for a song in my Liked Songs list. This was one of the first songs when I discovered Spotify 5 years ago. Not only was that one song gone, but all my liked songs from the first few yea...
  • ChooseAGoodUsername
  • Roadie
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Song data is taking up too much space on my android phone

PlanPremiumCountryCanadaDeviceAndroid S21 up to dateOperating SystemAndroid My Question or IssueWhen I started my list on the new phone, I did not think about how it would end up in time. Right now Spotify uses 30gb on my device and it is very slow t...

  • Newbie
  • Plan Premium Country Canada Device Android S21 up to date Operating System Android   My Question or Issue When I started my list on the new phone, I did not think about how it would en...
  • ChooseAGoodUsername
  • Roadie
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Deleting

How can I delete an album in my playlist that I no longer want?

  • Visitor
  • How can I delete an album in my playlist that I no longer want?
  • Bittencourt
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Downloaded playlist contains music that isn't downloaded

I have a personal playlist that is set to download. The symbol that shows if the playlist is downloaded or is downloading shows that the playlist is completely downloaded. But when I scroll a bit further down I can see songs that in fact don't have t...

  • Casual Listener
  • I have a personal playlist that is set to download. The symbol that shows if the playlist is downloaded or is downloading shows that the playlist is completely downloaded. But when I scroll a bit fur...
  • Nimble_fox
  • Casual Listener
  • 104 Views
  • 3 replies
  • 0 likes
  • 104 Views
  • 3 replies
  • 0 likes

DJ playing an artist I have marked as do not play.

I have an artist marked as "Don't play this artist" but whenever I use the AI DJ it consistently will play music from that artist, both solo stuff and features.

  • Visitor
  • I have an artist marked as "Don't play this artist" but whenever I use the AI DJ it consistently will play music from that artist, both solo stuff and features.
  • maksdz
  • Newbie
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution A 1259 song playlist now only has 4 songs on it - why?

https://open.spotify.com/playlist/3ybTnh9VQu1pQjsgPElruqOnly change was getting a new phone (old one had playlist downloaded on it) and setting up Spotify on there.

  • Visitor
  • https://open.spotify.com/playlist/3ybTnh9VQu1pQjsgPElruq Only change was getting a new phone (old one had playlist downloaded on it) and setting up Spotify on there.
  • Novy
  • Moderator
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why am I hearing songs I don't like that aren't on my playlist I selected.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 245 Views
  • 4 replies
  • 1 likes
  • 245 Views
  • 4 replies
  • 1 likes

No se reproduce ningún tipo de playlist ni tampoco música

Intenté escuchar y no funciona me salían como canciones ocultas pensé que podía ser mi celular lo probé en un iPhone y sorpresa tampoco al final lo probé en Chrome de mi celular y funcionó ayudas por favor

  • Visitor
  • Intenté escuchar y no funciona me salían como canciones ocultas pensé que podía ser mi celular lo probé en un iPhone y sorpresa tampoco al final lo probé en Chrome de mi celular y funcionó ayudas por...
  • Billy-J
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove a whole album from favourite songs

I did add some audio books to my "I like" list. Now these titles are in my library in the "favourite song" playlist. If I remove "I like" at the album the songs are still on the playlist. How can I fix that?

  • Newbie
  • I did add some audio books to my "I like" list. Now these titles are in my library in the "favourite song" playlist. If I remove "I like" at the album the songs are still on the playlist. How can I f...
  • Maria
  • Moderator
  • 2003 Views
  • 3 replies
  • 0 likes
  • Favourite Music
    favourites playlist
    LIbrary deleting
  • 2003 Views
  • 3 replies
  • 0 likes

What Happened to Library View?

 The Grid view for the Library on mobile devices used to be 2 x 2. Now it's suddenly the less screen friendly 2 x 3. Strangely the List view is not affected. Why someone at Spotify thought this would be a good design change absolutely riddles me.

IMG_7766.jpeg
  • Roadie
  •   The Grid view for the Library on mobile devices used to be 2 x 2. Now it's suddenly the less screen friendly 2 x 3. Strangely the List view is not affected. Why someone at Spotify thought this w...
  • Luan
  • Spotify Star
  • 194 Views
  • 1 replies
  • 1 likes
  • 194 Views
  • 1 replies
  • 1 likes