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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3093 Views
  • 49 replies
  • 2 likes
  • 3093 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • ArinBlackheart
  • Regular
  • 10144 Views
  • 249 replies
  • 12 likes
  • 10144 Views
  • 249 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 815 Views
  • 1 replies
  • 0 likes
  • 815 Views
  • 1 replies
  • 0 likes

Spotify randomly adding tracks to my playlist

Hi I created a playlist in spotify. I accidentally switched on "enhanced" mode, then switched it off again. However spotify keeps adding songs to the playlist, and I cannot see how to remove or block them.I have a pro account.Can anyone help?bestBarr...

  • Newbie
  • Hi  I created a playlist in spotify. I accidentally switched on "enhanced" mode, then switched it off again. However spotify keeps adding songs to the playlist, and I cannot see how to remove o...
  • Amayy
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Clearing my library

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Amayy
  • Spotify Star
  • 31 Views
  • 1 replies
  • 0 likes
  • 31 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops playing after 10 seconds

Music plays for 10 seconds then it looks as though it’s still playing music but there is no sound.. this happens even with off line downloaded music..help.. I can’t listen to my playlists anymore..

  • Visitor
  • Music plays for 10 seconds then it looks as though it’s still playing music but there is no sound.. this happens even with off line downloaded music..help.. I can’t listen to my playlists anymore..
  • AlejaR
  • Moderator
  • 860 Views
  • 6 replies
  • 1 likes
  • 860 Views
  • 6 replies
  • 1 likes

Superuser Contribution "Liked songs" needs improvement because of duplicate songs

Let me explain why. For example, I like a song from a random playlist and add it to my own playlist. While exploring another songs, sometimes I see the same song that I liked but it is not appearing to be liked. For example check these ones: https://...

  • Regular
  • Let me explain why. For example, I like a song from a random playlist and add it to my own playlist. While exploring another songs, sometimes I see the same song that I liked but it is not appearing ...
  • denizsafk
  • Regular
  • 356 Views
  • 2 replies
  • 1 likes
  • 356 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Playlist Thumbnails Blank

Plan: PremiumCountry: USADevice: PCOperating System: Windows 10 As you can see from this screenshot, I have created many playlists. (You are looking at the contents of my "Chilled" folder.) For some reason, many of them have defaulted to a boring gre...

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  • Casual Listener
  • Plan: Premium Country: USA Device: PC Operating System: Windows 10   As you can see from this screenshot, I have created many playlists. (You are looking at the contents...
  • UdderJuice
  • Regular
  • 369 Views
  • 6 replies
  • 1 likes
  • 369 Views
  • 6 replies
  • 1 likes

[iOS][Other] End button to avoid fading in a new song

I like it when songs cross-fade in and out. But when I want to stop my Spotify session I like to end it without a new song fading in. So please add an end button, after which the last played song will end and no new song starts playing.

  • Casual Listener
  • I like it when songs cross-fade in and out. But when I want to stop my Spotify session I like to end it without a new song fading in. So please add an end button, after which the last played song wil...
  • OscarDC
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 85 Views
  • 1 replies
  • 0 likes

Solved!! What is the difference between "Remove from profile" and "Remove from Your Library"?

PlanPremiumCountryUKDeviceWeb UIOperating SystemWindows 10 My Question or IssueWhen I right click on a playlist, what is the difference between "Remove from profile" and "Remove from Your Library"? (Only appears on playlists by other people, not list...

  • Casual Listener
  • Plan Premium Country UK Device Web UI Operating System Windows 10   My Question or Issue When I right click on a playlist, what is the difference between "Remove from profile" and "Rem...
  • TreyAnastasio
  • Spotify Star
  • 6216 Views
  • 7 replies
  • 0 likes
  • 6216 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution I can't make my Private Album to be Public

So, I made a Public Album together with a friend on Spotify, and then I changed it to Private Album to see if she could still see it or not, when I changed it back to Public Album, it won't show up as Public, but it's written the album had been made ...

  • Newbie
  • So, I made a Public Album together with a friend on Spotify, and then I changed it to Private Album to see if she could still see it or not, when I changed it back to Public Album, it won't show up a...
  • Yordan
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Spotify Wrapped 2022 and 2021 not showing to public

Hey, I've had this issue since last year. My Spotify-generated Wrapped playlists for 2021 and 2022 are checked as public but don't show up on my profile. The individual links to the playlists also come up blank in Chrome and Safari. When I use my mom...

  • Casual Listener
  • Hey, I've had this issue since last year. My Spotify-generated Wrapped playlists for 2021 and 2022 are checked as public but don't show up on my profile. The individual links to the playlists also co...
  • Taylith
  • Rising Star 3
  • 296 Views
  • 1 replies
  • 3 likes
  • 296 Views
  • 1 replies
  • 3 likes

Last Year Wrapped

Can I access to my last year wrapped (2021) stories? I didn’t save it. I want to see the summary like fav artists, songs, minutes listened, pleasee help? Thanks

  • Newbie
  • Can I access to my last year wrapped (2021) stories? I didn’t save it. I want to see the summary like fav artists, songs, minutes listened, pleasee help? Thanks
  • Taylith
  • Rising Star 3
  • 88 Views
  • 2 replies
  • 1 likes
  • 88 Views
  • 2 replies
  • 1 likes

My top artist between 2010-2016

Hey! I seaching for my Sptotify top artist playlist between 2010-2016, where can I find them? They are gone, I had them in my libary and Ive not delete them. Mattias

  • Newbie
  • Hey! I seaching for my Sptotify top artist playlist between 2010-2016, where can I find them? They are gone, I had them in my libary and Ive not delete them.   Mattias  
  • 41 Views
  • 0 replies
  • 0 likes
  • 41 Views
  • 0 replies
  • 0 likes

Superuser Contribution "Show/Hide unavailable songs" option is no longer available

Desktop user My Question or IssueSince the most recent update on my desktop, the option to show/hide unavailable songs no longer shows up in settings, and unavailable songs are not shown in my Liked Songs where previously they were. The option still ...

  • Music Fan
  • Desktop user   My Question or Issue Since the most recent update on my desktop, the option to show/hide unavailable songs no longer shows up in settings, and unavailable songs are not shown i...
  • Yordan
  • Moderator
  • 4788 Views
  • 15 replies
  • 5 likes
  • 4788 Views
  • 15 replies
  • 5 likes

local files

does anyone know why local files doesnt show on my web player? the only thing that shows up under settings is language

  • Newbie
  • does anyone know why local files doesnt show on my web player? the only thing that shows up under settings is language
  • TreyAnastasio
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I only show my library items in Your Library

When I go to Your Library and choose an artist, how can show a list of only albums that I added? Now, I have to scroll past Liked songs, Popular, Popular Releases and then click on See discography. However, now I see all the artist's albums instead o...

  • Casual Listener
  • When I go to Your Library and choose an artist, how can show a list of only albums that I added? Now, I have to scroll past Liked songs, Popular, Popular Releases and then click on See discography. H...
  • Vasil
  • Moderator
  • 175 Views
  • 3 replies
  • 0 likes
  • 175 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Is there a way to sort music in "Your Library" by Artist, NOT Album?

I've been having this problem with Spotify for awhile now. So when I "heart" an album, it shows up in the albums tab for listening later. That's all well and good. What I then want to do, is sort the albums I've liked by ARTIST. Not by "recently adde...

  • Casual Listener
  • I've been having this problem with Spotify for awhile now. So when I "heart" an album, it shows up in the albums tab for listening later. That's all well and good. What I then want to do, is sort the...
  • Jentera
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song previously available but suddenly “not playable”

PlanPremiumCountryNorwayDevice(iPhone 13 Pro Max)Operating System(iOS 16.1.1) My Question or Issue Hi, I’m a daily user and subscriber to Spotify (premium). Music being essential to everyday life. Just love it! I’m always eager to expand my library a...

  • Newbie
  •   Plan Premium Country Norway Device (iPhone 13 Pro Max) Operating System (iOS 16.1.1)   My Question or Issue   Hi,   I’m a daily user and subscriber to Spotify (pre...
  • Vasil
  • Moderator
  • 46 Views
  • 1 replies
  • 0 likes
  • 46 Views
  • 1 replies
  • 0 likes

Transfer playlist into library

PlanPremiumCountryNew ZealandDeviceiPhone 8My Question or IssueHi team,I have recently transferred my Apple Music library into Spotify using SongShift. This has created one large playlist in Spotify. I was wondering how I can get the playlist into my...

  • Visitor
  • Plan Premium Country New Zealand Device iPhone 8 My Question or Issue Hi team, I have recently transferred my Apple Music library into Spotify using SongShift. This has created one large play...
  • Amayy
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

configure transition among playlist tracks

it would be nice to have the possibility to customize a pause time among playlist tracks.Is it possible to do such a thing as have 5sec silent pause between each track in a playlist?

  • Visitor
  • it would be nice to have the possibility to customize a pause time among playlist tracks. Is it possible to do such a thing as have 5sec silent pause between each track in a playlist?
  • Amayy
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Wrapped: Can I make a song not be included?

PlanPremiumCountryNorway Hi all!I have a 10 min song that I sometimes use for sleep. In previous Wrapped that song has been my number 1 played, and will likely be so this year. Is there a way to deactivate / not include the song when it comes to Wrap...

  • Newbie
  • Plan Premium Country Norway   Hi all! I have a 10 min song that I sometimes use for sleep. In previous Wrapped that song has been my number 1 played, and will likely be so this year. &nbs...
  • Amayy
  • Spotify Star
  • 100 Views
  • 3 replies
  • 1 likes
  • 100 Views
  • 3 replies
  • 1 likes

Superuser Contribution local files not working properly between devices on playlist

PlanPremiumCountryUKDeviceGoogle Pixel 4a, Desktop PCOperating SystemAndriod 13, Windows 10 My Question or IssueIm trying to add various songs not on spotify onto a playlist, I downloaded the album both on my phone and my desktop pc. The only song th...

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  • Newbie
  • Plan Premium Country UK Device Google Pixel 4a, Desktop PC Operating System Andriod 13, Windows 10   My Question or Issue Im trying to add various songs not on spotify onto a playlist,...
  • Alex
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes