Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • -Karma-
  • Roadie
  • 280287 Views
  • 89 replies
  • 87 likes
  • 280287 Views
  • 89 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • 1121729064
  • Music Fan
  • 139945 Views
  • 226 replies
  • 44 likes
  • 139945 Views
  • 226 replies
  • 44 likes

Editing & Moving Playlists?

PlanPremium FamilyCountryUSADeviceiPhone 14Operating SystemiOS 18.2 My Question or IssueWhen I first got Spotify YEARS ago I had one major playlist that I dropped all of my favorite tracks into. I made a separate playlist by accident that was added a...

  • Newbie
  • Plan Premium Family Country USA Device iPhone 14 Operating System iOS 18.2   My Question or Issue When I first got Spotify YEARS ago I had one major playlist that I dropped all of my f...
  • Bittencourt
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Repeating played songs

My Question or Issue Songs on my playlists have been repeating directly after playing. (The song plays twice). I have spent the last couple of hours chatting with customer support only for them to prove they don't speak English let alone understand t...

  • Newbie
  • My Question or Issue   Songs on my playlists have been repeating directly after playing. (The song plays twice). I have spent the last couple of hours chatting with customer support only for t...
  • 184 Views
  • 0 replies
  • 0 likes
  • Terrible service.
  • 184 Views
  • 0 replies
  • 0 likes

Superuser Contribution "Add to queue" option has disappeared

PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10 My Question or IssueRight-clicking on a song, or clicking on the three dots, no longer brings up "Add to play queue" as an option. I can add to a playlist, go to album, go to a...

  • Visitor
  • Plan Premium Country United States Device Desktop PC Operating System Windows 10   My Question or Issue Right-clicking on a song, or clicking on the three dots, no longer brings up "Ad...
  • blownsociety
  • Visitor
  • 3428 Views
  • 7 replies
  • 5 likes
  • 3428 Views
  • 7 replies
  • 5 likes

DailyMix not updating since I ported Microsoft Music account in 2016

The daily mix is dominated by my music taste from 2016 as that is when I moved over from microsoft music.

  • Visitor
  • The daily mix is dominated by my music taste from 2016 as that is when I moved over from microsoft music.
  • Jose_M
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Почему мне в рекомендациях постоянно включают песни на украинском языке бля

Я относился к украинскому языку параллельно, но и за вас я его начинаю ненавидеть Почему мне рекомендуют песни на украинском языке, аааааа?

  • Visitor
  • Я относился к украинскому языку параллельно, но и за вас я его начинаю ненавидеть Почему мне рекомендуют песни на украинском языке, аааааа?
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can’t open playlists

PlanFree/PremiumCountry Device(iPhone SE)Operating System(iOS 15) My Question or IssueAs of this week, I can’t open my playlists, I can still shuffle them and listen to the songs but I can’t open my own playlist, when I click on the “and more” part w...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone SE) Operating System (iOS 15)   My Question or Issue As of this week, I can’t open my playlists, I can still shuffle them and listen to ...
  • Vera-Faust
  • Visitor
  • 40105 Views
  • 12 replies
  • 42 likes
  • 40105 Views
  • 12 replies
  • 42 likes

my podcast has disappeared

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • DeeTee1
  • Visitor
  • 560 Views
  • 6 replies
  • 0 likes
  • 560 Views
  • 6 replies
  • 0 likes

I can listen to one artist on my playlist

PlanFree/PremiumCountryI want to be able to one artist on in my liked music. I was able to do listen to only one artist by searching there name their song will be the only music I will listen to I don't want it shuffled. I will really await a feedbac...

  • Visitor
  • Plan Free/Premium Country I want to be able to one artist on in my liked music. I was able to do listen to only one artist by searching there name their song will be the only music I will listen t...
  • Jose_M
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover weekly has become garbage; removal of the ‘dislike’ button impedes curation

Over time my discover weekly playlist has devolved into mostly garbage, I’ll rarely find one or two song sill actually transfer over into my other playlists. I’ve noticed this decline has coincided with the removal of the ‘dislike’ button for songs. ...

  • Casual Listener
  • Over time my discover weekly playlist has devolved into mostly garbage, I’ll rarely find one or two song sill actually transfer over into my other playlists. I’ve noticed this decline has coincided w...
  • Meluetta
  • Visitor
  • 2961 Views
  • 5 replies
  • 12 likes
  • 2961 Views
  • 5 replies
  • 12 likes

Offline content

I have an account in the context of a Premium Familiar plan, and I have changed my phone and, as I had downloaded songs to play online, the system does not let me download more content. DeviceiPhone 14Operating SystemiOS My Question or IssueMy questi...

  • Newbie
  • I have an account in the context of a Premium Familiar plan, and I have changed my phone and, as I had downloaded songs to play online, the system does not let me download more content.   ...
  • Maxim
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de synchroniser Shazam et Spotify

Bonjour,J'ai créé un compte Spotify premium, mais je n'arrive pas à avoir la playslist de mes titres shazamés dans ma bibliothèque Spotify. J'ai essayé de me déconnecter et reconnecter des deux applications et même de les désinstaller mais rien n'y f...

  • Visitor
  • Bonjour, J'ai créé un compte Spotify premium, mais je n'arrive pas à avoir la playslist de mes titres shazamés dans ma bibliothèque Spotify. J'ai essayé de me déconnecter et reconnecter des deux app...
  • Pedrone
  • Visitor
  • 5587 Views
  • 4 replies
  • 1 likes
  • 5587 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify playing songs but won't show it in playlist

PlanPremiumCountryGermany DeviceiPhone 8 PlusOperating SystemiOS 16.7.10 My Question or IssueWhile listening to the "Lorem" playlist (from Spotify) I heard a song I liked and later went into the playlist to find it again, but it was not shown there. ...

  • Newbie
  • Plan Premium Country Germany   Device iPhone 8 Plus Operating System iOS 16.7.10   My Question or Issue While listening to the "Lorem" playlist (from Spotify) I heard a song I li...
  • Dessi
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does my playlist in a bottle keep glitching?

Everytime I click 'song I need to see live in 2024' it glitches and it stuck on the screen before it shows you what song you got and then I have to restart and it happens everytime. I don't know what to do, can anyone help?

  • Visitor
  • Everytime I click 'song I need to see live in 2024' it glitches and it stuck on the screen before it shows you what song you got and then I have to restart and it happens everytime. I don't know what...
  • busyeatinburgies
  • Visitor
  • 749 Views
  • 3 replies
  • 2 likes
  • 749 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify Track URL seems wrong and i can't submit my songs to Spotify Curators

Hello everyone.I'm a new artist and now i'm on this famous Spotify thing...i want to submit my songs to curators and have found some adresses.But on their websites when they ask for the spotify link of my song, i give the link and they don't want it,...

  • Casual Listener
  • Hello everyone. I'm a new artist and now i'm on this famous Spotify thing... i want to submit my songs to curators and have found some adresses. But on their websites when they ask for the spotify...
  • Not applicable
  • 935 Views
  • 5 replies
  • 1 likes
  • 935 Views
  • 5 replies
  • 1 likes

Superuser Contribution The three dots to the left of the songs in any playlist have been replaced with pics of album covers

PlanPremiumCountryUSDeviceiPhone and Microsoft laptopOperating SystemiPhone and Windows 10 My Question or IssueThe three dots next to songs coming up in any playlist has been replaced with tiny pictures of the album cover limiting my ability to delet...

  • Newbie
  • Plan Premium Country US Device iPhone and Microsoft laptop Operating System iPhone and Windows 10   My Question or Issue The three dots next to songs coming up in any playlist has been...
  • Yordan
  • Moderator
  • 672 Views
  • 1 replies
  • 0 likes
  • 672 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display song duration in playlist

Hi everyone, Im curious to find out whether it’s possible to display the duration of songs within a playlist. As a yoga teacher I create classes with music using Spotify, and it would be super beneficial if I could see how long a specific song is bef...

  • Visitor
  • Hi everyone,    Im curious to find out whether it’s possible to display the duration of songs within a playlist. As a yoga teacher I create classes with music using Spotify, and it would ...
  • Yordan
  • Moderator
  • 2189 Views
  • 3 replies
  • 1 likes
  • 2189 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playlists deleted and gutted

Overnight, my "Likes" playlist went from 300 songs to approximately 30 songs. Spotify doesn't recognize any list I have (including the now empty ones) as recoverable. PlanPremiumCountryusDevicewin11Operating Systemwin11 My Question or IssueOvernight,...

  • Visitor
  • Overnight, my "Likes" playlist went from 300 songs to approximately 30 songs.  Spotify doesn't recognize any list I have (including the now empty ones) as recoverable.   Plan Premium Co...
  • Eni
  • Moderator
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Pin only 2

I'm trying to pin my top 4 favourite playlists. I have 2 pinned, but when I try to add a 3 it says I can only pin 4 and I'm out of pins. Is there some secret pins somewhere that I can't see or is this just a straight up glitch?

  • Casual Listener
  • I'm trying to pin my top 4 favourite playlists. I have 2 pinned, but when I try to add a 3 it says I can only pin 4 and I'm out of pins. Is there some secret pins somewhere that I can't see or is thi...
  • Historiangie
  • Newbie
  • 2073 Views
  • 8 replies
  • 0 likes
  • 2073 Views
  • 8 replies
  • 0 likes