Help Wizard

Step 1

NEXT STEP

I can't download mine playlist

I can't download mine playlist

There were some issues with app crashing so i deleted mine app and download it again, now I can't download my previous playlist and albums. I have premium account more than one year, and I need it very much next day if you can help me to fix it ASAp. 

Premium

Czech Republic

 

Device

IOS 15.0

 

 

My Question or Issue

Can you please help with this issue so I can download my playlist 

Reply
1 Reply

Hey @2b1ibjzmgysysx3fu5sa,

 

Thanks for reaching out to the Community. 

 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. If the issue persists, could you send us a screenshot of how the app looks like at your end when you try downloading a playlist? This would help us get to the bottom of the issue quicker.

 

Hope this helps. Keep us posted on how it goes. 

Mihail Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts