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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Dave34556
  • Newbie
  • 54736 Views
  • 58 replies
  • 61 likes
  • 54736 Views
  • 58 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24334 Views
  • 44 replies
  • 28 likes
  • 24334 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120777 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120777 Views
  • 62 replies
  • 48 likes

How many times you've clicked "Add to Playlist" | PC

So many great songs, so many emotions. I want to be sure that I've certainly added this song to my Playlist, so I'll just add it again to see the text "This song is already in your playlist". Ok nice now I'm sure I've added it! Can you please make it...

  • Visitor
  • So many great songs, so many emotions. I want to be sure that I've certainly added this song to my Playlist, so I'll just add it again to see the text "This song is already in your playlist".  ...
  • 218 Views
  • 0 replies
  • 1 likes
  • 218 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Unwrapped 2020 Story

Hi, can I still somehow access my Unwrapped 2020 story? I really want to save a copy of the top artist but I cannot find the access to it anymore. Hope someone can help. Thanks very much.

  • Regular
  • Hi, can I still somehow access my Unwrapped 2020 story? I really want to save a copy of the top artist but I cannot find the access to it anymore. Hope someone can help. Thanks very much.
  • Jeremy
  • Spotify Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution [bug] New album shown for different artist.

Spotify keeps telling me that the 80's rockband 'The Cult' has released a new hip hop album.There seems to be a bug in Spotify where new album releases are matched based on the artist name, not it's unique ID. As a result, Spotify is now telling me t...

  • Visitor
  • Spotify keeps telling me that the 80's rockband 'The Cult' has released a new hip hop album. There seems to be a bug in Spotify where new album releases are matched based on the artist name, not i...
  • Jeremy
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Looking for Pay it in Metal / Pain Killer by Krokus

Why isn't Krokus Pay It in Metal on spotify PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc

  • Visitor
  • Why isn't Krokus Pay It in Metal on spotify   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Wi...
  • Jeremy
  • Spotify Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Skipping playlist

onlyPlanPremiumCountryAustraliaDeviceIphone XR, Ipad, PCOperating SystemIOS 14.4, Windows 10 My Question or IssueMy main usage for spotify was through my apple carplay but since yesterday it would start a song on a playlist that I chose, play the son...

  • Newbie
  •  onlyPlan Premium Country Australia Device Iphone XR, Ipad, PC Operating System IOS 14.4, Windows 10   My Question or Issue My main usage for spotify was through my apple carplay ...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Superuser Contribution My Spotify playlist keeps adding songs from different playlists/saying old songs are newly added

PlanPremiumCountryUSADeviceLaptop/iPhoneOperating SystemWindows 10/iOS 14My Question or IssueI've been using Spotify for years now, but recently I've been having issues with it where songs from playlists I've made just get randomly added to a complet...

  • Casual Listener
  • Plan Premium Country USA Device Laptop/iPhone Operating System Windows 10/iOS 14 My Question or Issue I've been using Spotify for years now, but recently I've been having issues with it wher...
  • Ivan
  • Spotify Legend
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Superuser Contribution Combining curated playlists created by Spotify

I am looking for a way to combine multiple curated playlists created by Spotify into one master playlist. These playlists update and change over time so a copy/paste will not work since I want the master list to update as changes are made. I can't fi...

  • Visitor
  • I am looking for a way to combine multiple curated playlists created by Spotify into one master playlist. These playlists update and change over time so a copy/paste will not work since I want the ma...
  • Jeremy
  • Spotify Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop Apps list 100 items max in discography

PlanPremiumCountryGermany DeviceLenovo Thinkpad X1 6thgen.Operating SystemWindows 10 Pro, Ubuntu 20.4 My Question or Issue(Even tho I finally have a desktop application which doesn't requires me to scroll through every single track to scroll through ...

  • Casual Listener
  • Plan Premium Country Germany   Device Lenovo Thinkpad X1 6thgen. Operating System Windows 10 Pro, Ubuntu 20.4   My Question or Issue (Even tho I finally have a desktop applicatio...
  • entereloaded
  • Casual Listener
  • 578 Views
  • 4 replies
  • 0 likes
  • Linux Desktop
    Windows 10 Application
  • 578 Views
  • 4 replies
  • 0 likes

Need to update old music or old hard drives with new.

It is very difficult to listen to music featured on Spotify that sounds like I'm listening to a water damaged cassette tape. Find the problem and fix it.

  • Newbie
  • It is very difficult to listen to music featured on Spotify that sounds like I'm listening to a water damaged cassette tape. Find the problem and fix it.
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local Files don't stay downloaded

PlanPremiumCountryUKDeviceWindows PC/Samsung S7Operating SystemWindows 10/Android 8.0.0 My Question or IssueWhen I add local files to my playlist on my PC and then download them on my phone, (I'm on the same Wi-Fi and the green arrow is next to the s...

  • Visitor
  •   Plan Premium Country UK Device Windows PC/Samsung S7 Operating System Windows 10/Android 8.0.0   My Question or Issue When I add local files to my playlist on my PC and then do...
  • CarlosE
  • Moderator
  • 2023 Views
  • 9 replies
  • 0 likes
  • 2023 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Home - Unwanted Suggestions

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I now enter my Home page, I get the usual ‘good morning’ and ‘recently played’ lists whi...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...
  • Mihail
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution How spotify chooses playback order ?

PlanPremium DeviceMacbook ProOperating SystemMacOS My Question or IssueI Attached 2 screenshots to demonstrate my issue.I wish to play the first song of 'Deep Purple' and continue with the order from the list: but for some reason, the queue created i...

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  • Casual Listener
  • Plan Premium   Device Macbook Pro Operating System MacOS   My Question or Issue I Attached 2 screenshots to demonstrate my issue. I wish to play the first song of 'Deep Purple' an...
  • Jeremy
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue - 'Recently played' items not staying removed

Hi,I'm having an issue with removing 'recently played' items. Using the Spotify app on Windows 10 I go to 'recently played' then right click and select 'remove from recently played', the item then gets removed, but when I next open Spotify again (wea...

  • Visitor
  • Hi, I'm having an issue with removing 'recently played' items. Using the Spotify app on Windows 10 I go to 'recently played' then right click and select 'remove from recently played', the item then ...
  • Alex
  • Spotify Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • Bug issues
    Bug Windows
    Recently played issue
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Follow button not doing what it should

CountryUkraine Operating System(Windows 10) My Question or IssueFor some reason, part of the artists I follow never make it into the Artists tab, unless I follow them through the three dots menu next to the "Follow" button. Just recently I followed a...

  • Casual Listener
  • Country Ukraine   Operating System (Windows 10)   My Question or Issue For some reason, part of the artists I follow never make it into the Artists tab, unless I follow them through ...
  • Alex
  • Spotify Legend
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs disappearing

PlanPremiumCountryBrazil DeviceiPhone 8, Linux Operating SystemiOS 14, Fedora Linux 33 My Question or IssueMy liked songs by some specific artists, such as Radiohead, are not showing up on albums anymore, as seen in the attached video. These songs ap...

  • Regular
  • Plan Premium Country Brazil   Device iPhone 8, Linux   Operating System iOS 14, Fedora Linux 33   My Question or Issue My liked songs by some specific artists, such as Radi...
  • Eni
  • Moderator
  • 578 Views
  • 5 replies
  • 0 likes
  • 578 Views
  • 5 replies
  • 0 likes

Superuser Contribution The Queuing Switch

Every time that I go onto my Spotify I queue up some sort of "mini-playlist" I guess you could call it with some songs mixed around one giant playlist that I have been stacking with music for almost 3 years now. I was thinking to make it easier for m...

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  • Visitor
  • Every time that I go onto my Spotify I queue up some sort of "mini-playlist" I guess you could call it with some songs mixed around one giant playlist that I have been stacking with music for almost ...
  • Novy
  • Moderator
  • 348 Views
  • 2 replies
  • 1 likes
  • 348 Views
  • 2 replies
  • 1 likes

[iOS][Radio] “*Insert Band or Artist name* Radio” Removed

Why has the feature with option to listen, for example, to Miley Cyrus Radio disappeared? I always thought it was a great way to listen to similar songs/artists in an easy and centralized location. Fairly disappointed with its removal.

  • Visitor
  • Why has the feature with option to listen, for example, to Miley Cyrus Radio disappeared? I always thought it was a great way to listen to similar songs/artists in an easy and centralized location. F...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs in playlists on new phone have been shortened to previews/smaller clips

PlanFreeCountryUkDeviceSamsung galaxy s20feOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently I've got a new Samsung s20fe.I logged in to spotify on my new device and all the songs in all my playlists have been short...

  • Visitor
  • Plan Free Country Uk Device Samsung galaxy s20fe Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Recently I've got a new Samsung s20fe. I logged ...
  • Ivan
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Private Session

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueif i listen to songs in private sessions does this not actually count as a stream for the son...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue if i li...
  • AdamDam
  • Spotify Star
  • 1339 Views
  • 1 replies
  • 0 likes
  • 1339 Views
  • 1 replies
  • 0 likes