Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...
Vasil
Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...
Joan
Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...
MattSuda
I'm a Spotify Premium user. My country is set to Romania, but it used to be in the UK. Also, I use Spotify on Android. I make use of the "add songs" to playlist option. I have an extensive trap music playlist, 90% percent of it being in English and 1...
Premium user, logged in. An iPhone and an iPad. Since a week or two, for the life of me I can't get it NOT to shuffle. I FRIGGIN HATE SHUFFLE. Shuffle is not activated anywhere. I can activate it and de-activate it again, it simply doesn't change a t...
PlanPremiumCanada DeviceiPhone 8 I've noticed lately that when I'm in my van or out for a stroll and I'm listening to music OFFLINE on my iPhone 8, my Premium Account only plays one song, then the player shuts off. I've logged out, deleted the app, s...
Plan: Premium Device: allMy Question or Issue Deleted a song from my liked songs Playlist and i cannot find it anymore. Is it possible for the support to reset my account to yesterdays settings or tell me the song i deleted. i provide my UserID /name...
PlanPremiumCountryIsraelDevicePC, Samsung S8+ ,WebplayerOperating SystemWindows 10, Android 9 My Question or IssueIn the last week lots of podcasts disappeared from my library , I had a week ago above 10 shows, and I have just 1, I don't even find th...
I'd love to be able to make a playlist of individual podcast episodes I find interesting to come back to and listen later (when I'm not pretending to be resident office DJ). But I discovered this morning, you can't make a playlist of podcast episodes...
PlanPremiumCountryPortugalDeviceLG Smart TVOperating System My Question or IssueSince a few days ago some of my playlist does not appears on my LG Smart TV 43UK6300.I've re-install the app the the problem continues.
How can I delete the daily drive playlist? Everytime I get in my car it is constantly poping up to the top of my suggested lists and in my daily mixes in apple car play. Because it always the first on my suggested list I am always constantly tapping ...
I have duplicate songs in my liked songs folder, same album, same version. Is there anyway to fix this for I automatically download all liked songs and it is beginning to fill up my storage? PlanPremiumCountryUSADeviceComputer, phoneOperating SystemA...
Premium in UK - any/all devices
Hi i need help with that:i have some song in „playlist“ i like <3...can i move them all at once in some playlist ? or can i do playlist with public for everyone?
So the issue I'm having is that I have a downloaded playlist in Spotify with some local songs in that are grayed out. The issue is that some local songs are play on mobile, but not on the desktop app and and some local songs that play on desktop, but...
I did add some audio books to my "I like" list. Now these titles are in my library in the "favourite song" playlist. If I remove "I like" at the album the songs are still on the playlist. How can I fix that?
I have created a collaborative list and after having collected almost 500songs (35hours of music) most of the songs vanished from the list after a month!!we created it from almost a scratch and it happened for the second time!!more than 200songs are...
Honestly, why on earth would you remove the "don't play this user/artist" feature in the daily mix option? I don't make any sense what so ever, it's so annyoing that I cannot remove annoying artists and songs that I have gone tired of listening to / ...
I love Spotify and I use it all the time. Every now and then it frustrates me with some glaring omission, though. I found a great playlist in the new Discover feed, and I'm listening to it right now. Trouble is, I restarted Spotify, and now I can't s...
okay, I have seen several topics on this and all say it has been resolved in response, but I’ve done everything in the world (redownloading app, turning off internet, ect) and I STILL can’t play songs from a certain band, specifically Panic at the Di...
I listened to this ad of an artist she was female and I was wondering if there is any way someone could find out who she is. She finished the ad with hope you have a good day and she played some of her music thanks if anyone could help.
I know there’s a millions posts about local files but Spotify just recently updated their app and I have no clue if this is the reason why it’s not working. All my downloaded music is no longer in my playlist and everytime I try to get it back, it wo...
PlanPremiumCountryIrrelevantDeviceIrrelevantOperating SystemIrrelevant My Question or IssueHi, Right off the bat I'd like to say that I know there's a similar, related topic to what I'm about to ask (https://community.spotify.com/t5/Your-Library/What...