Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • R_Rauli
  • Newbie
  • 257441 Views
  • 87 replies
  • 87 likes
  • 257441 Views
  • 87 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Uthegen
  • Regular
  • 117878 Views
  • 216 replies
  • 43 likes
  • 117878 Views
  • 216 replies
  • 43 likes

Superuser Contribution The screen moves up and down when downloading

On my iPhone (14.6) I have noticed that when downloading updates to my library the screen downloading message moves up and then down every second or so, the whole screen appears to move up and down. I cannot find any other references to the same issu...

  • Music Fan
  • On my iPhone (14.6) I have noticed that when downloading updates to my library the screen downloading message moves up and then down every second or so, the whole screen appears to move up and down. ...
  • Eni
  • Moderator
  • 1474 Views
  • 15 replies
  • 0 likes
  • downloading
    screen
  • 1474 Views
  • 15 replies
  • 0 likes

Superuser Contribution How blend playlists are generated?

PlanPremiumCountryFinlandDeviceSony Xperia Xa1Operating SystemAndroid My Question or IssueI really like blend playlist feature! But I'm just thinking how playlist are generated. I made one with my friend, but on playlist there is no equal number song...

  • Casual Listener
  • Plan Premium Country Finland Device Sony Xperia Xa1 Operating System Android   My Question or Issue I really like blend playlist feature! But I'm just thinking how playlist are generat...
  • Jeremy
  • Spotify Legend
  • 2874 Views
  • 1 replies
  • 0 likes
  • 2874 Views
  • 1 replies
  • 0 likes

A song I was listening to earlier is now suddenly unavailable

PlanPremiumCountryAustraliaDeviceComputerOperating SystemWindows 10My Question or IssueAbout 20 minutes ago I was listening to Nobles by The Alchemist. It's a song I usually start my listening experience with. After listening to some other songs I we...

  • Visitor
  • Plan Premium Country Australia Device Computer Operating System Windows 10 My Question or Issue About 20 minutes ago I was listening to Nobles by The Alchemist. It's a song I usually start m...
  • AdamDamon
  • Spotify Star
  • 819 Views
  • 1 replies
  • 2 likes
  • 819 Views
  • 1 replies
  • 2 likes

Superuser Contribution Podcast downloads keep disappearing

Plan: PremiumCountry: USDevice: Pixel 2Operating System: Android 11Ive been a premium subscriber for well over a year. This issue just arose in the last few months on the same hardware/phone Ive been using all along. Please note that I am 1) on the m...

  • Casual Listener
  • Plan: Premium Country: US Device: Pixel 2 Operating System: Android 11 Ive been a premium subscriber for well over a year. This issue just arose in the last few months on the same hardware/phon...
  • Maria_B
  • Moderator
  • 4783 Views
  • 3 replies
  • 0 likes
  • 4783 Views
  • 3 replies
  • 0 likes

Superuser Contribution Complete Reset of Liked Songs

I have had a Spotify account for YEARS and I don't know about others, but sometimes I just want to completely start from scratch. I don't mean another playlist, I mean I want to wipe out all of my liked songs so Spotify can relearn my current musical...

  • Newbie
  • I have had a Spotify account for YEARS and I don't know about others, but sometimes I just want to completely start from scratch. I don't mean another playlist, I mean I want to wipe out all of my li...
  • Ver
  • Spotify Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't find Only You

PlanFree CountryUSA DeviceDesktop Operating SystemWindows 10 My Question or IssueHey folks,The Spotify Only You feature has vanished from my account. The feature was available on my account until 2 weeks back (today is 24th July, 2021).Any ideas on w...

  • Regular
  • Plan Free   Country USA   Device Desktop   Operating System Windows 10   My Question or Issue Hey folks, The Spotify Only You feature has vanished from my account. T...
  • ArpithaPrakash
  • Regular
  • 729 Views
  • 8 replies
  • 0 likes
  • 729 Views
  • 8 replies
  • 0 likes

Superuser Contribution Royalties reporting

Simple question: is Spotify reporting royalties for the month of May right now? I use DK, and the screenshot shows nothing as yet. I asked the question of Artist Support and they were strangely reluctant to answer.

  • Music Fan
  • Simple question: is Spotify reporting royalties for the month of May right now? I use DK, and the screenshot shows nothing as yet. I asked the question of Artist Support  and they were strangely...
  • JasonPotter
  • Music Fan
  • 612 Views
  • 2 replies
  • 0 likes
  • 612 Views
  • 2 replies
  • 0 likes

how can i make songs or artist i dislike to do not appear in my lists or made for etc...

it's very annoying to skip those songs each time its makes listening to any of your "made for you" lists fit my taste like a dentist visit for a root canal there used to be a feature like that in previous versions now it's gone from the drop-down men...

  • Newbie
  • it's very annoying to skip those songs each time its makes listening to any of your "made for you" lists fit my taste like a dentist visit for a root canal   there used to be a feature lik...
  • silas21
  • Music Fan
  • 546 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 546 Views
  • 1 replies
  • 0 likes

[Mobile][Podcasts] New location of downloads defeats purpose of downloading podcasts

Ever since the creation of the “my episodes” option where all downloaded podcasts go, it has been incredibly difficult to access downloaded podcasts when there is weak or no signal (which is the primary need for the downloaded podcasts). Is there a w...

  • Visitor
  • Ever since the creation of the “my episodes” option where all downloaded podcasts go, it has been incredibly difficult to access downloaded podcasts when there is weak or no signal (which is the prim...
  • 232 Views
  • 0 replies
  • 0 likes
  • Mobile
    Podcasts
  • 232 Views
  • 0 replies
  • 0 likes

Superuser Contribution Search/Find Feature within a playlist

This feature use to exist. Now I see it has been removed. You should be able to search for a song within a playlist. Please bring it back. It is very difficult to locate a particular song if you have a large playlist or can only remember part of the ...

  • Visitor
  • This feature use to exist. Now I see it has been removed. You should be able to search for a song within a playlist. Please bring it back. It is very difficult to locate a particular song if you have...
  • Ver
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 1 likes
  • 261 Views
  • 1 replies
  • 1 likes

Superuser Contribution alphabetize playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNot to long ago my songs in my playlist were in alphabetical order. That went away. Everybody...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Not to ...
  • Alex
  • Spotify Legend
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why have all 3,857 of my downloaded songs been deleted from my phone?

PlanPremiumCountryUSDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueWhy would this ever happen? I was listening to a playlist about an hour or 2 ago (one that hadn't been downloaded), and then I grabbed my phone about 5 minutes ago...

  • Regular
  • Plan Premium Country US Device Samsung Galaxy S7 Operating System Android   My Question or Issue Why would this ever happen? I was listening to a playlist about an hour or 2 ago (one t...
  • Lindensis
  • Visitor
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Superuser Contribution Randomly switches song playing to songs on playlist that I didn't add and can't delete

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating SystemAndroid My Question or IssueI have 2 issues that have been around for several weeks now and seem to be related. A few weeks ago my app started to randomly switch songs in mid-song to songs I...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 10 Operating System Android   My Question or Issue I have 2 issues that have been around for several weeks now and seem to be related.&nb...
  • Jeremy
  • Spotify Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant find joe rogan podcast

I cant open nor find joe rogan podcast even though my friends in the same country can play his podcast PlanPremiumsaudi arabia Device(iPhone 12 pro max)Operating System(iOS 14.3) My Issue is I can’ find joe rogan podcast even though my friends in the...

  • Visitor
  • I cant open nor find joe rogan podcast even though my friends in the same country can play his podcast    Plan Premium saudi arabia   Device (iPhone 12 pro max) Operating Syste...
  • SergeyZa
  • Casual Listener
  • 6249 Views
  • 4 replies
  • 2 likes
  • 6249 Views
  • 4 replies
  • 2 likes

[Desktop] My playlist disappeared after last update on Windows 10

PlanPremiumCountrySwedenDevice(PC)Operating System(Windows 10) My Question or IssueIn the lastest update for spotify (1.1.64.561.g71bd09eb-a) my playlist went missing in the app menu.I can see the playlist if I use my phone so it's still there. I can...

  • Casual Listener
  • Plan Premium Country Sweden Device (PC) Operating System (Windows 10)   My Question or Issue In the lastest update for spotify (1.1.64.561.g71bd09eb-a) my playlist went missing in the ...
  • MateusM
  • Spotify Star
  • 628 Views
  • 3 replies
  • 0 likes
  • 628 Views
  • 3 replies
  • 0 likes

[Desktop][Playlists] Public playlists page shows private playlists

Hi, This relates to the desktop app on Windows. Several of the playlists listed on my Public Profile page are private and should not be listed. As you can see from the image below, the drop-down menu for a playlist on this page includes an "Add to pr...

dsparkplug_0-1627014974152.png
  • Casual Listener
  • Hi,   This relates to the desktop app on Windows. Several of the playlists listed on my  Public Profile page are private and should not be listed.   As you can see from the image b...
  • 244 Views
  • 0 replies
  • 0 likes
  • Desktop
    Playlists
  • 244 Views
  • 0 replies
  • 0 likes

Playlist cover

PlanFreeCountryCanada DeviceiPhone 8Operating SystemiOS 14.6 My Question or IssueThe playlist’s cover on the QR code does not update and shows the last cover used  

35296544-CFA3-48C6-A7FE-9E53B93DF5C2.jpeg 88A67C11-2CA3-48F5-816F-DD0F38CC1651.jpeg
  • Newbie
  • Plan Free Country Canada  Device iPhone 8 Operating System iOS 14.6   My Question or Issue The playlist’s cover on the QR code does not update and shows the last cover used  ...
  • Emilia_8
  • Community Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • not updating
    Playlist Cover
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Count in on a song

I often play an instrument along with songs. Is there a feature to do a count in before the song plays such as "1 2 3 4"?

  • Visitor
  • I often play an instrument along with songs. Is there a feature to do a count in before the song plays such as "1 2 3 4"?
  • Alex
  • Spotify Legend
  • 1615 Views
  • 1 replies
  • 0 likes
  • 1615 Views
  • 1 replies
  • 0 likes

Superuser Contribution Curated Festival Line Up/Artists On Shuffle

The ability to select an unlimited amount of artists to add to a single playlist or radio & have all of their top songs play on shuffle. This could help people going to a music festival discover new artists ahead of time.

  • Newbie
  • The ability to select an unlimited amount of artists to add to a single playlist or radio & have all of their top songs play on shuffle. This could help people going to a music festival discover ...
  • CarlosE
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot access downloaded liked songs from library. Difficult to get support

PlanPremiumCountryUSADeviceGoogle Pixel 2 XLOperating SystemAndroid 11 My Question or IssueAfter downloading my liked songs before driving to work, the app doesn't load my downloaded songs when I navigate to the playlist from "Library". This happens ...

  • Newbie
  • Plan Premium Country USA Device Google Pixel 2 XL Operating System Android 11   My Question or Issue After downloading my liked songs before driving to work, the app doesn't load my ...
  • Julian
  • Moderator
  • 582 Views
  • 1 replies
  • 0 likes
  • 582 Views
  • 1 replies
  • 0 likes