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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 75998 Views
  • 61 replies
  • 66 likes
  • 75998 Views
  • 61 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • hazeyp
  • Newbie
  • 39370 Views
  • 58 replies
  • 30 likes
  • 39370 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 134537 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 134537 Views
  • 62 replies
  • 48 likes

Superuser Contribution Need help importing from Google Music

I'm trying to import my library from Google Music, which is exported as both mp3's (for my purchased music) and also .csv files for each track I haven't purchased but which was in my library. The mp3's I uploaded to Spotify by adding a Local Source m...

  • Newbie
  • I'm trying to import my library from Google Music, which is exported as both mp3's (for my purchased music) and also .csv files for each track I haven't purchased but which was in my library.  ...
  • Mihail
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify mixed up my own playlist custom order

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueSpotify mixed up my playlist. Some tracks are where they were, and some are in different places in the playlist. I had already learned where each track was so I could turn it...

  • Regular
  • Plan Free Country Russia Device PC Operating System Windows 10   My Question or Issue Spotify mixed up my playlist. Some tracks are where they were, and some are in different places in...
  • CarlosE
  • Moderator
  • 1148 Views
  • 9 replies
  • 0 likes
  • 1148 Views
  • 9 replies
  • 0 likes

Superuser Contribution Playlist Order in Library

PlanPremiumCountryGermany DeviceHuawei My Question or IssueI had all my playlists arranged into categories, all divided up nicely. I log on today and now I have no way of having a customised order! How can I change this back?

  • Music Fan
  • Plan Premium Country Germany  Device Huawei     My Question or Issue I had all my playlists arranged into categories, all divided up nicely. I log on today and now I have no w...
  • CarlosE
  • Moderator
  • 494 Views
  • 7 replies
  • 0 likes
  • 494 Views
  • 7 replies
  • 0 likes

[All Platforms][Playlists] Sort "Liked songs" playlist

We can sort other playlists, but not the "Liked Songs" playlist, and it would be nice if we could.

  • Casual Listener
  • We can sort other playlists, but not the "Liked Songs" playlist, and it would be nice if we could.
  • yoonnel
  • Composer
  • 323 Views
  • 1 replies
  • 2 likes
  • All Platforms
    Playlists
  • 323 Views
  • 1 replies
  • 2 likes

Superuser Contribution when trying to add song to playlist on spotify only a few of my playlists appear

PlanPremiumCountryAustralia DeviceAll devices. Samsung tablet, samsung phone and HP laptopOperating System My Question or IssueWhen trying to add song to playlist on Spotify only a few of my playlists appear. I have tried logging out of all devices, ...

  • Newbie
  • Plan Premium Country Australia   Device All devices.  Samsung tablet, samsung phone and HP laptop Operating System     My Question or Issue When trying to add song to p...
  • Ver
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Lyrics problem

Help, please! I got so many weeks with this, can someone tell me why the lyrics reproduce not as smooth as before (video)? It jumps so quickly to the next line, it's annoying :'(

  • Newbie
  • Help, please! I got so many weeks with this, can someone tell me why the lyrics reproduce not as smooth as before (video)? It jumps so quickly to the next line, it's annoying :'(
  • 318 Views
  • 0 replies
  • 0 likes
  • Annoying Problems
    fast
    lyrics
  • 318 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs displaying in the wrong language

Hi, I listen to lots of Japanese songs and they display in katakana (japanese characters). I can't read Japanese. There were some times that I could access the song/artist in romaji (english letters) so I would rather have that. Is there an option or...

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  • Visitor
  • Hi, I listen to lots of Japanese songs and they display in katakana (japanese characters). I can't read Japanese. There were some times that I could access the song/artist in romaji (english letters)...
  • Ver
  • Spotify Legend
  • 3857 Views
  • 3 replies
  • 1 likes
  • 3857 Views
  • 3 replies
  • 1 likes

Superuser Contribution Repeat Rewind and On Repeat not updating

PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy S8+ Operating SystemAndroid Pie and Windows 10 My Question or IssueSince January 28th my two personlised playlists (Repeat Rewind, On Repeat) don't update themselves anymore. My daily mixes and releas...

  • Regular
  • Plan Premium Country Switzerland Device Samsung Galaxy S8+  Operating System Android Pie and Windows 10   My Question or Issue Since January 28th my two personlised playlists...
  • surbijon
  • Casual Listener
  • 5357 Views
  • 15 replies
  • 0 likes
  • On Repeat
    Repeat Rewind
  • 5357 Views
  • 15 replies
  • 0 likes

Superuser Contribution Songs/albums wont save

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10My Question or IssueWhen I click the heart to add a song or an album to my library it becomes deselected after a second. My library works fine on mobile.Here is a video of this happening:htt...

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue When I click the heart to add a song or an album to my library it becomes deselected after a second. ...
  • Ivan
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your Library" shows "Recently played" instead of standard Music/Podcast options

PlanPremiumCountryCanadaDeviceLGOperating SystemAndroid My Question or IssueWhen I navigate to the "Your Library" tab it's displaying "Recently played" creators with filterable options for Playlists/Artists/Albums/Podcasts (screenshot attached as Iss...

  • Casual Listener
  • Plan Premium Country Canada Device LG Operating System Android   My Question or Issue When I navigate to the "Your Library" tab it's displaying "Recently played" creators with filterab...
  • Mihail
  • Spotify Legend
  • 528 Views
  • 5 replies
  • 0 likes
  • 528 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Repeat Rewind hasn't updated in ages

PlanPremiumCountryThe NetherlandsDevicePC's, PhonesOperating SystemWindows 10 and Android 10 My Question or IssueRepeat Rewind has last been updated in November 2019 while On Repeat updates every 3 days. I've already tried to resync and reinstall but...

  • Regular
  • Plan Premium Country The Netherlands Device PC's, Phones Operating System Windows 10 and Android 10   My Question or Issue Repeat Rewind has last been updated in November 2019 while On...
  • Berkers
  • Regular
  • 525 Views
  • 7 replies
  • 0 likes
  • 525 Views
  • 7 replies
  • 0 likes

Superuser Contribution All of my playlists dissapeared

PlanFreeCountryThe NetherlandsDevicePCOperating SystemWindows 10 My Question or IssueI switched over to Spotify yesterday and spent a lot of timing creating playlists and such but I woke up this morning started up my pc and all my playlists are gone....

  • Casual Listener
  • Plan Free Country The Netherlands Device PC Operating System Windows 10   My Question or Issue I switched over to Spotify yesterday and spent a lot of timing creating playlists and suc...
  • Elena
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Number of Artists Followed

PlanPremiumCountryItaly My Question or IssueHi everyone, I don't use liked song and liked album. I only follow artists and I would like to know what is the highest number of artists you can follow without losing data. This number is the same in all d...

  • Casual Listener
  •   Plan Premium Country Italy   My Question or Issue Hi everyone,  I don't use liked song and liked album. I only follow artists and I would like to know what is the highest num...
  • CarlosE
  • Moderator
  • 362 Views
  • 5 replies
  • 0 likes
  • 362 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify ads playing on Podcast, not integrated.

PlanPremiumCountryIrelandDevicePcOperating SystemWin10 My Question or IssueWhy am I getting ads from local stores on podcasts?These are not integrated into the podcast, nor are they on any other platform this podcast is on?I pay for premium, I DO NOT...

  • Newbie
  • Plan Premium Country Ireland Device Pc Operating System Win10   My Question or Issue Why am I getting ads from local stores on podcasts? These are not integrated into the podcast, nor...
  • Jeremy
  • Spotify Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • Premium
  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily mixes change at wrong time

PlanPremiumCountryCurrently Germany Hi, I'm Martin.In last weeks I'm every day **bleep** off by my Spotify Premium.Before I go to work I like to open my app and download Daily mixes to my phone memory, so I can listen to my favourite music even in pl...

  • Newbie
  • Plan Premium Country Currently Germany   Hi, I'm Martin. In last weeks I'm every day **bleep** off by my Spotify Premium. Before I go to work I like to open my app and download Daily mi...
  • Alex
  • Spotify Legend
  • 1744 Views
  • 1 replies
  • 1 likes
  • 1744 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do you find all songs belonging to one genre for a specific year?

I have not been able to do this properly in Spotify. If someone knows the answer please help out.I want to get a listing (can be limited to a preset number) of all Rock songs for say 2019. How do I get that listing? Searching for "rock 2019" ends up ...

  • Newbie
  • I have not been able to do this properly in Spotify. If someone knows the answer please help out. I want to get a listing (can be limited to a preset number) of all Rock songs for say 2019. How do I...
  • Ver
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Songs playing

PlanFreeCountryUKDeviceWeb player, downloaded on PC and phoneOperating SystemWindows 10, Iphone My Question or Issue Whenever I play a song about 10 - 20 seconds into playing it it'll skip to some random song with very few listens?? like I can't list...

  • Newbie
  • Plan Free Country UK Device Web player, downloaded on PC and phone Operating System Windows 10, Iphone   My Question or Issue   Whenever I play a song about 10 - 20 seconds into ...
  • Jeremy
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 1 likes
  • 271 Views
  • 1 replies
  • 1 likes

[Desktop][Other] Does Spotify intend to provide lossless streaming? If so, when?

Does Spotify intend to provide lossless streaming? If so, when, worst case? If not very soon I have to go elsewhere. I know this has been requested by many others for a long time now.

  • Visitor
  • Does Spotify intend to provide lossless streaming? If so, when, worst case? If not very soon I have to go elsewhere. I know this has been requested by many others for a long time now.
  • MattSuda
  • Spotify Star
  • 559 Views
  • 2 replies
  • 1 likes
  • Desktop
    Other
  • 559 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution WE WANT LOSSLESS MUSIC AND WE WANT IT NOW!!!!!!!!!

PLEASE DEAR SPOTIFY TEAM: This subject had been addressed many many times and still you are ABSOLUTELY SILENT ABOUT IT FOR NO REASON!! So can you please stop and go ahead and tell us what is it about having LOSSLESS audio on Spotify.Like many we love...

  • Regular
  • PLEASE DEAR SPOTIFY TEAM:   This subject had been addressed many many times and still you are ABSOLUTELY SILENT ABOUT IT FOR NO REASON!!   So can you please stop and go ahead and tell u...
  • MattSuda
  • Spotify Star
  • 1977 Views
  • 8 replies
  • 26 likes
  • 1977 Views
  • 8 replies
  • 26 likes

Re: Joe rogan podcast video still not fixed

I've done the clean reinstall of the app on my OnePlus 6, JRE will only play sound only. Premium, UK.

  • Regular
  • I've done the clean reinstall of the app on my OnePlus 6, JRE will only play sound only. Premium, UK. 
  • Davers
  • Casual Listener
  • 735 Views
  • 1 replies
  • 2 likes
  • 735 Views
  • 1 replies
  • 2 likes