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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3209 Views
  • 49 replies
  • 2 likes
  • 3209 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • arkanesky
  • Casual Listener
  • 14339 Views
  • 264 replies
  • 12 likes
  • 14339 Views
  • 264 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 838 Views
  • 1 replies
  • 0 likes
  • 838 Views
  • 1 replies
  • 0 likes

Superuser Contribution My lists are go to start first song . For ex. I am 7 th song when it finish playlist start again.

Aşağıdaki bilgilerin hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay olacaktır.PlanSerbest / Premiumülke cihaz(iPhone 8, Samsung Galaxy 9, 2016 sonu Macbook Pro)İşletim sistemi(iOS 10, Android Oreo, ...

  • Newbie
  • Aşağıdaki bilgilerin hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay olacaktır. Plan Serbest / Premium ülke   cihaz (iPhone 8, Samsung Ga...
  • Ivan
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 2 likes
  • 296 Views
  • 1 replies
  • 2 likes

Superuser Contribution Music, I wanna be able to shufle all my music.

PlanPremiumCountryBrasilDeviceGalaxy A70 Operating SystemWindows 10My Question or IssueAfter the last update you can no longer select "MUSIC" from your library. This is so frustrating to me. I just can't go through albums or artist, I can't memorize ...

  • Newbie
  • Plan Premium Country Brasil Device Galaxy A70  Operating System Windows 10 My Question or Issue After the last update you can no longer select "MUSIC" from your library. This is so frus...
  • Ivan
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • Bring it back!
    Suggested
  • 244 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution my liked songs aren't showing up in my library

PlanPremium studentCountryUSADeviceMacbook air I'm using the Spotify app on my Mac and none of my liked songs are showing up in my library. none of my created playlists are effected but when I click on the Liked Songs tab it tells me to go browse for...

  • Visitor
  • Plan Premium student Country USA Device Macbook air   I'm using the Spotify app on my Mac and none of my liked songs are showing up in my library. none of my created playlists are effecte...
  • Ivan
  • Spotify Legend
  • 900 Views
  • 1 replies
  • 0 likes
  • 900 Views
  • 1 replies
  • 0 likes

[PLAYLISTS] People can’t search for my playlists

So I have been doing some digging on this site and forums to find a solid solution to this issue, but still have found no solid fix. I would like to start making playlists for people to search and join in order to find new cool music. I’m aware that ...

  • Casual Listener
  • So I have been doing some digging on this site and forums to find a solid solution to this issue, but still have found no solid fix.  I would like to start making playlists for people to search...
  • OneByBoo
  • Community Legend
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist #1 song bug

PlanPremiumCountryFrance Device Samsung s10eOperating SystemAndroid My Question or IssueHi, I have a probleme with my liked song. When a play a random song for exemple on the middle, the next song is my first song in the liked song, In fact I can't p...

  • Visitor
  • Plan Premium Country France   Device  Samsung s10e Operating System Android   My Question or Issue Hi, I have a probleme with my liked song. When a play a random song f...
  • Mario
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Re: Playlist restarts to first song

Cross fading is not working Hi all am having this weird problem of the songs not cross fading and skipping to the next track. Maybe its the new update? I haven't had issues with this in the past. The setting as u want with crossfade please help! I ca...

  • Visitor
  • Cross fading is not working    Hi all am having this weird problem of the songs not cross fading and skipping to the next track. Maybe its the new update? I haven't had issues with this i...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Local MP3 is visible but won't play on mobile or web apps

Plan: PremiumCountry: USA Device: Samsung Galaxy S9, Macbook Pro 2017Operating System: MacOS 10.14.6 (18G4032) I am trying to load a local song from my desktop, such that I can play it on my phone and stream to other spotify playing from my phone. It...

  • Casual Listener
  • Plan: Premium Country: USA   Device: Samsung Galaxy S9, Macbook Pro 2017 Operating System: MacOS 10.14.6 (18G4032)   I am trying to load a local song from my desktop, such that I...
  • thebigmca
  • Casual Listener
  • 550 Views
  • 2 replies
  • 0 likes
  • 550 Views
  • 2 replies
  • 0 likes

Superuser Contribution ISSUES WITH LIBRARY Just switch to iOS from Andriod

Just went to iPhone and it's showing only 626 songs on my "liked songs" my Android phone (Note8) is showing 1908 songs, is there anyway to get these songs back? PlanPremiumCountryUSADeviceiPhone 11 Pro MaxOperating SystemiOS 13.4

  • Visitor
  • Just went to iPhone and it's showing only 626 songs on my "liked songs" my Android phone (Note8) is showing 1908 songs, is there anyway to get these songs back?   Plan Premium Country USA ...
  • Elena
  • Moderator
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist randomly starts from beginning

PlanPremiumCountryGermanyDeviceWindows LaptopOperating SystemWindows 7 Professional My Question or IssueThis issue started a week ago.I am playing songs in the default playlist (favorite songs) like always. Shuffle mode is disabled. The songs should ...

  • Visitor
  • Plan Premium Country Germany Device Windows Laptop Operating System Windows 7 Professional   My Question or Issue This issue started a week ago. I am playing songs in the default play...
  • Mario
  • Spotify Legend
  • 2889 Views
  • 1 replies
  • 2 likes
  • 2889 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Importing Songs that are on the Spotify Servers

Operating SystemWindows 10, Newest My Question or IssueHi, is there anyway I can import my local files onto a playlist, so it adds what is on the server, rather than the local file? I have a local playlist of 400+ songs, that I wanted to import onto ...

  • Music Fan
  • Operating System Windows 10, Newest   My Question or Issue Hi, is there anyway I can import my local files onto a playlist, so it adds what is on the server, rather than the local file? I ha...
  • Mario
  • Spotify Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automatic playlist subscription

(Not an english native, please excuse my errors)Hey guys,a few months back from now, I got some kind of playlist recommendation on spotify which allowed me to automatically subscribe to 2 playlists with R3HAB songs. I kinda liked the feature in the f...

  • Visitor
  • (Not an english native, please excuse my errors) Hey guys, a few months back from now, I got some kind of playlist recommendation on spotify which allowed me to automatically subscribe to 2 playlis...
  • Mario
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

[Desktop] Queue Overriden by Podcasts (Bug)

I have noticed that if you have any music queued and go to access a podcast by clicking on the episodes list, your entire queue is overridden.This is quite frustrating if I just want to queue one particular episode in between music and then the podca...

  • Regular
  • I have noticed that if you have any music queued and go to access a podcast by clicking on the episodes list, your entire queue is overridden. This is quite frustrating if I just want to queue one p...
  • 180 Views
  • 0 replies
  • 1 likes
  • Desktop
  • 180 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution (IOS) Spotify Freezing

so basically, it just keeps freezing throughout songs and I can’t even get through a full song without it freezing and crashing.PlanPremiumCountry DeviceIphone 6sOperating SystemIos 11 My Question or Issue

  • Visitor
  • so basically, it just keeps freezing throughout songs and I can’t even get through a full song without it freezing and crashing. Plan Premium Country   Device Iphone 6s Operating System ...
  • Ivan
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked playlist acting up and I’m actually crying

Aight so the only playlist I play is literally my liked songs. I’m playing something in the middle of the playlist and the next song is the very first song from the playlist and it suddenly starts playing from the very beginning. This started acting ...

  • Newbie
  • Aight so the only playlist I play is literally my liked songs. I’m playing something in the middle of the playlist and the next song is the very first song from the playlist and it suddenly starts pl...
  • Ivan
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 1 likes
  • 218 Views
  • 1 replies
  • 1 likes

Superuser Contribution The same songs keep repeating in consecutive order

PlanFreeCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI start with the first song in my Favorites, but after the 8th song is finished, it starts with th...

  • Visitor
  • Plan Free Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I start with the ...
  • Ivan
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Lost Songs and Radios

PlanPremiumCountryUnited StatesDevice(Computer, Galaxy S10+Operating SystemWindows/Android My Question or IssueWent to bed last night with...roughly 2,300 ish songs in my library/liked songs a few new radios I made yesterday. Woke up today to 1,230 s...

  • Casual Listener
  • Plan Premium Country United States Device (Computer, Galaxy S10+ Operating System Windows/Android   My Question or Issue Went to bed last night with...roughly 2,300 ish songs in my lib...
  • OneByBoo
  • Community Legend
  • 273 Views
  • 3 replies
  • 0 likes
  • library
  • 273 Views
  • 3 replies
  • 0 likes

Playlist songs lost

PlanStudent premiumCountryCanadaDeviceiPhone 10ROperating Systemios 13.4My Question or IssueI tried reversing the order of my playlist on the web player using https://nachiketapte.com/spotify-reverse/#, but apparently you can only reverse the order o...

  • Visitor
  • Plan Student premium Country Canada Device iPhone 10R Operating System ios 13.4 My Question or Issue I tried reversing the order of my playlist on the web player using https://nachiketa...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

PLEASE HELP ME, I AM ON MY HAND AND KNEES BEGGING/PLEADING TO YOU.

DEAR SPOTIFY, IF YOU WOULD LISTEN TO ME YOU WOULD BE MY FAVORITE MUSIC PROVIDER.1) LET ME BLOCK SCARY FOLLOWERS. I AM BEING STALKED, TAKEN ADVANTAGE OF, AND HARASSED. I AM WORRIED ABOUT MY SAFETY AND THE SAFETY OF MY CHILDREN. I AM BEING HACKED. YET ...

  • Visitor
  • DEAR SPOTIFY,     IF YOU WOULD LISTEN TO ME YOU WOULD BE MY FAVORITE MUSIC PROVIDER. 1) LET ME BLOCK SCARY FOLLOWERS. I AM BEING STALKED, TAKEN ADVANTAGE OF, AND HARASSED. I AM WORRIED ...
  • 470 Views
  • 0 replies
  • 1 likes
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  • 470 Views
  • 0 replies
  • 1 likes

Lyrics

Plan PremiumCountryCanada Device(iPad Pro 2018, iPhone 7, Google Pixel XL 2, Microsoft Surface Pro 4)Operating System(iOS 13, Android 10, Windows 10,etc.) My Question or IssueLyrics. I don’t want them. They’re not in sync and often wrong. Generally a...

  • Newbie
  • Plan  Premium Country Canada    Device (iPad Pro 2018, iPhone 7, Google Pixel XL 2, Microsoft Surface Pro 4) Operating System (iOS 13, Android 10, Windows 10,etc.)  ...
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist restarts all the time

PlanPremiumCountryBrazilDeviceRedmi Note 6 ProOperating SystemAndroid Pie My Question or IssueIt doesn't matter which song I put on my playlist, then it always changes to the first song. Don't play in order. I've tried to change the order of the play...

  • Casual Listener
  •   Plan Premium Country Brazil Device Redmi Note 6 Pro Operating System Android Pie   My Question or Issue It doesn't matter which song I put on my playlist, then it always chang...
  • Mario
  • Spotify Legend
  • 1729 Views
  • 5 replies
  • 7 likes
  • 1729 Views
  • 5 replies
  • 7 likes