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Lost favorite albums

Solved!

Lost favorite albums

I have just installed spotify on my new computer. When I logged on, all my favourite albums have gone. They're still on my phone.

Is there a way to restore them to my computer?

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Hey @dj-eagle64,

 

Since the clean reinstall didn't help, in my last reply is the link to the Ongoing Issue that Spotify is investigating. Check it out for more information.

 

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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5 Replies

Hey @dj-eagle64, thanks for reaching out to the Community!

 

Thanks for reporting this.

Could you first try a clean reinstall of the app following these steps?

 

If that doesn't help, then you're likely to be experiencing an Ongoing Issue that Spotify is investigating. You can find more information about this here. It'd be great if you'd take a look at it and add your + VOTEif you're still experiencing it. 

 

Make sure to subscribe since Spotify will be posting all the related updates there.

 

I'll be here if you need anything else!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hello Billy

 

I tried the steps you mentioned, but nothing happend. I still can't see my favourite albums.

But thanks for trying thoug.

Regards

Joern

Marked as solution

Hey @dj-eagle64,

 

Since the clean reinstall didn't help, in my last reply is the link to the Ongoing Issue that Spotify is investigating. Check it out for more information.

 

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I've just updated to version 1.1.38.558.g4b100958 and now all my albums are back.
Thanks for your help.

Hey @dj-eagle64,

 

You're welcome. I'm happy to hear everything is back on track. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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