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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

304054 Views

96 replies

91 likes

  • 304054 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

170358 Views

242 replies

44 likes

  • 170358 Views
  • 242 replies
  • 44 likes

Superuser Contribution Unplayable song

Hi,I wonder why I saw gray song at the song I was looking for. It was strange because I already log out then log in again but it still can't be played. I don't know what's happened but I hope you can fix it fast because I already pay monthly for it. ...

Newbie

Hi, I wonder why I saw gray song at the song I was looking for. It was strange because I already log out then log in again but it still can't be played. I don't know what's happened but I hope you c...

Ivan

Spotify Legend

692 Views

1 replies

0 likes

  • 692 Views
  • 1 replies
  • 0 likes

random blank playlists

PlanPremiumCountryUSADeviceiPhone 11 proOperating SystemiOS 13 My Question or Issuewhen i add songs into playlists, there’s a whole list of random blank saved playlists and i can’t add to them or see them   

Casual Listener

Plan Premium Country USA Device iPhone 11 pro Operating System iOS 13   My Question or Issue when i add songs into playlists, there’s a whole list of random blank saved playlists and i...

kathyn

Casual Listener

875 Views

2 replies

0 likes

  • 875 Views
  • 2 replies
  • 0 likes

Can't play downloaded songs.

I have songs from bandcamp. They are on my phone. Apparently, Spotify doesn't care about its customers because in 2020 we still don't have the basic functionality of playing music stored on the same device the app is installed on. So I jumped through...

Casual Listener

I have songs from bandcamp.  They are on my phone.  Apparently, Spotify doesn't care about its customers because in 2020 we still don't have the basic functionality of playing music stored ...

496 Views

0 replies

0 likes

  • 496 Views
  • 0 replies
  • 0 likes

Lyrics

PlanPremiumCountryMexico DeviceSamsung galaxy note 8Operating SystemAndroid 9.0 My Question or IssueIt's a problem, when I put the Lyrics in full screen, I look at them for a few seconds and when I look at the real world I have vision problems, if th...

Newbie

Plan Premium Country Mexico    Device Samsung galaxy note 8 Operating System Android 9.0   My Question or Issue It's a problem, when I put the Lyrics in full screen, I look ...

504 Views

0 replies

0 likes

  • 504 Views
  • 0 replies
  • 0 likes

Superuser Contribution I unfollowed a secret playlist, why is it that I can still see it on my feed?

I have unfollowed and removed the playlist from my library, why is it that I can still see the playlist under my "Heavy Rotation". If someone unfollows one of my secret playlists can they still see it every time I update it? Because that is the case ...

Visitor

I have unfollowed and removed the playlist from my library, why is it that I can still see the playlist under my "Heavy Rotation". If someone unfollows one of my secret playlists can they still see i...

Mario

Spotify Legend

1409 Views

1 replies

0 likes

  • 1409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files & missing folders

PlanPremiumCountryUKDeviceLenovo AIO700 Desktop PCOperating SystemWindows 10 My Question or IssueI have my music collection on a HDD disk attached by USB to PC. Using the Spotify desktop app, I have the external HDD mapped to local files - working fi...

Casual Listener

Plan Premium Country UK Device Lenovo AIO700 Desktop PC Operating System Windows 10   My Question or Issue I have my music collection on a HDD disk attached by USB to PC. Using the Spo...

roghar55

Casual Listener

1015 Views

2 replies

0 likes

  • 1015 Views
  • 2 replies
  • 0 likes

Last played artists feature not working

My Question or IssueThis issue was already brought up on 2019-07-04 by Wordflow, they were responded with ‘the tech team has been working on this backstage and it should now be fixed for everyone.’, keep up to date, refresh etc for it to work. The la...

Newbie

My Question or Issue This issue was already brought up on 2019-07-04 by Wordflow, they were responded with ‘the tech team has been working on this backstage and it should now be fixed for every...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Solved!! I Want To Complain

I really hope someone from Spotify sees this, and not just other users. First of all, I want to complain about being forced to post in a community. I find it ironic that I pay you for a service, yet when I have a problem I have to ask people who don'...

Casual Listener

I really hope someone from Spotify sees this, and not just other users. First of all, I want to complain about being forced to post in a community. I find it ironic that I pay you for a service, yet ...

evy6i0zghd380re67e4j

Newbie

3827 Views

5 replies

6 likes

complaint
disappearing
service
  • 3827 Views
  • 5 replies
  • 6 likes

all my liked songs/albums and followed artists disappeared

after if downgraded from premium to free all my liked songs and albums disappeared i cant find my followed artists either all the playlists i made are also empty

Casual Listener

after if downgraded from premium to free all my liked songs and albums disappeared i cant find my followed artists either all the playlists i made are also empty  

user-removed

Not applicable

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Favorite Songs

PlanPremiumCountryGermanyDevice(Huawei P10)Operating System(Android 9, Windows 10) My Question or IssueThe favorite songs on my smartphone have disappeared a few days ago. They are all still there on my computer. Even deleting and then downloading di...

Visitor

Plan Premium Country Germany Device (Huawei P10) Operating System (Android 9, Windows 10)   My Question or Issue The favorite songs on my smartphone have disappeared a few days ag...

Ivan

Spotify Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists dissapear from my library, can't filter by downloaded songs

PlanPremiumCountryArgentinaDevice(Redmi Note 8, HP Notebook)Operating System(MIUI 11, Windows 10) My Question or IssueA few weeks back I discovered that when I go into the library, artists section only a few of them show up, and I just gives me the o...

Casual Listener

Plan Premium Country Argentina Device (Redmi Note 8, HP Notebook) Operating System (MIUI 11, Windows 10)   My Question or Issue A few weeks back I discovered that when I go into the li...

Infinible

Casual Listener

412 Views

2 replies

0 likes

  • 412 Views
  • 2 replies
  • 0 likes

Solved!! I can't add more songs to my library nor I can't remove

 PlanPremiumCountryMexicoDeviceSamsung Galaxy A20Operating SystemI don't know My Question or IssueI don't know if I'm the first one reporting this but ever since last week I had this issue where the app won't let me add more songs to my library becau...

Casual Listener

  Plan Premium Country Mexico Device Samsung Galaxy A20 Operating System I don't know    My Question or Issue I don't know if I'm the first one reporting this but ever since last...

SoundShots

Composer

2927 Views

3 replies

0 likes

  • 2927 Views
  • 3 replies
  • 0 likes

I lost my entire Liked Songs

PlanPremiumDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueToday I just noticed that I lost every single of my Liked Songs, I have 2 songs now instead 2500+. I closed my account and reopened, I deleted the app and reinstalled, I ...

Casual Listener

Plan Premium Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue Today I just noticed that I lost every single of my Liked Songs, I have 2 songs now instead 2500+....

jimboisse

Visitor

1248 Views

7 replies

3 likes

  • 1248 Views
  • 7 replies
  • 3 likes

Superuser Contribution I have downloaded playlists but only some songs play when I have it set to offline mode?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Sabrinamarie10

Visitor

1493 Views

2 replies

0 likes

  • 1493 Views
  • 2 replies
  • 0 likes

Superuser Contribution filter local files

I dont want that every mp3 in my computer play on my local files, theres a way to filter only a folder?

Visitor

I dont want that every mp3 in my computer play on my local files, theres a way to filter only a folder?

AlejaR

Moderator

3610 Views

5 replies

0 likes

  • 3610 Views
  • 5 replies
  • 0 likes

Hörbuch verschwunden

Hallo, brauche Hilfe, mein Hörbuch von Jens Henrik Jensen, Oxen Triologie 1-3 ist plötzlich gelöscht und ich bin Mitten im Buch! Was kann ich machen? Kann mir jemand helfen?

Casual Listener

Hallo, brauche Hilfe, mein Hörbuch von Jens Henrik Jensen, Oxen Triologie 1-3 ist plötzlich gelöscht und ich bin Mitten im Buch! Was kann ich machen? Kann mir jemand helfen?      

Silvia67

Casual Listener

8284 Views

14 replies

1 likes

  • 8284 Views
  • 14 replies
  • 1 likes

Superuser Contribution No puedo eliminar estas canciones (Probé de todo y no hay caso)

Hola, El día de hoy decidí eliminar todos mis temas de "Tus Me Gusta" y me encuentro con que quedan solo dos archivos locales, que no se pueden reproducir. Intento eliminar o sacar el "Me Gusta"de todas las maneras estas dos canciones pero no hay cas...

Regular

Hola,    El día de hoy decidí eliminar todos mis temas de "Tus Me Gusta" y me encuentro con que quedan solo dos archivos locales, que no se pueden reproducir. Intento eliminar o sacar el ...

Fontesthin

Visitor

6372 Views

6 replies

0 likes

NO SE
  • 6372 Views
  • 6 replies
  • 0 likes

Why do songs I've hidden in an album still show up in the liked list?

Plan - PremiumCountry - CanadaDevice - (iPhone Operating System - (iOS 13) My Question or IssueSo I"ll usually like/download a whole album and then if I don't like a song, I just hide it. It remains hidden in the album view...so if I play the album i...

Visitor

Plan - Premium Country - Canada Device - (iPhone 😎 Operating System - (iOS 13)   My Question or Issue So I"ll usually like/download a whole album and then if I don't like a song, I just...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

Algorithm affected by removing like

Am I disrupting the algorithm by de-selecting the "like" from songs that I like? 1. I use the "Liked Songs" folder as a temporary storage place for freshly discovered music that i like.2. Then i go through the liked folder later on and save each song...

Casual Listener

Am I disrupting the algorithm by de-selecting the "like" from songs that I like?   1. I use the "Liked Songs" folder as a temporary storage place for freshly discovered music that i like. 2. ...

OneByBoo

Roadie

2360 Views

1 replies

0 likes

algorithm
Liked Songs Playlist
  • 2360 Views
  • 1 replies
  • 0 likes

Playlist stuck on home

PlanPremiumCountryAustria DevicePCOperating SystemWindows 10 My Question or Issue There has been multiple time my account has been hacked and i changed my password everytime. Someone played music from a playlist on my account and ever since then, thi...

Casual Listener

Plan Premium Country Austria   Device PC Operating System Windows 10   My Question or Issue   There has been multiple time my account has been hacked and i changed my passw...

Terra1661

Casual Listener

960 Views

2 replies

0 likes

  • 960 Views
  • 2 replies
  • 0 likes