Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

297395 Views

96 replies

88 likes

  • 297395 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Jacopop00

Visitor

160786 Views

234 replies

44 likes

  • 160786 Views
  • 234 replies
  • 44 likes

Solved!! Lost favorite albums

I have just installed spotify on my new computer. When I logged on, all my favourite albums have gone. They're still on my phone.Is there a way to restore them to my computer?

Casual Listener

I have just installed spotify on my new computer. When I logged on, all my favourite albums have gone. They're still on my phone. Is there a way to restore them to my computer?

Billy-J

Spotify Star

1100 Views

5 replies

0 likes

  • 1100 Views
  • 5 replies
  • 0 likes

Liked songs aren’t showing up

PlanPremiumCountryUnited StatesDeviceiPhone 6s My Question or Issue I installed the most recent update on Spotify the other day and I looked today and my liked folder and all 1300 songs are gone. I liked one and it says when I go to the artist that I...

Visitor

  Plan Premium Country United States Device iPhone 6s   My Question or Issue   I installed the most recent update on Spotify the other day and I looked today and my liked fol...

SoundShots

Composer

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files not playing on my phone

I put some local files onto a playlist using my computer. However, when I open up my iPhone to play them, they won’t show up. I have tried everything from connecting my phone to computer, downloading the playlists, and trying to sync my devices. My c...

Visitor

  I put some local files onto a playlist using my computer. However, when I open up my  iPhone to play them, they won’t show up. I have tried everything from connecting my phone to compute...

Peter

Spotify Legend

938 Views

1 replies

0 likes

  • 938 Views
  • 1 replies
  • 0 likes

Superuser Contribution After I installed the client and activated it from Ukraine, I lost absolutely all my listened tracks

PlanFreeCountryUkraineDevice(PC)Operating System(Windows 10) My Question or IssueAfter I installed the client and activated it from Ukraine, I lost absolutely all my listened and favorite tracks. All sections are empty, except the recommended albums....

Casual Listener

Plan Free Country Ukraine Device (PC) Operating System (Windows 10)   My Question or Issue After I installed the client and activated it from Ukraine, I lost absolutely all my listened...

Xenia

Moderator

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Solved!! Добавление push-уведомлений для смартфонов.

Здравствуйте! Просьба добавить уведомления для смартфонов,этой функции не хватает,когда подписан на множество исполнителей!

Casual Listener

Здравствуйте! Просьба добавить уведомления для смартфонов,этой функции не хватает,когда подписан на множество исполнителей!

Urik1

Casual Listener

640 Views

2 replies

2 likes

  • 640 Views
  • 2 replies
  • 2 likes

Download Limit

I have about 1900 songs downloaded and plenty of storage space available on my phone. However, when I try to save more music, it gives me that "Epic collection" message and won't let me download any more music. Isn't the download limit supposed to be...

Newbie

I have about 1900 songs downloaded and plenty of storage space available on my phone. However, when I try to save more music, it gives me that "Epic collection" message and won't let me download any ...

Sen_

Music Fan

707 Views

1 replies

0 likes

  • 707 Views
  • 1 replies
  • 0 likes

Shuffle 2 Lists From 2 Users

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AdamDamon

Spotify Star

602 Views

1 replies

1 likes

Account
Free
Login
  • 602 Views
  • 1 replies
  • 1 likes

Solved!! All of my liked songs have disappeared.... Is this something new with the update? Please bring my s

  PlanPremiumCountryPhilippines Device: iPhone XR(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: IOS10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I updated Spotify yesterday and now all of my liked songs have di...

Visitor

    Plan Premium Country Philippines  Device: iPhone XR (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: IOS10 (iOS 10, Android Oreo, Windows 10,etc.) ...

AdamDamon

Spotify Star

1126 Views

1 replies

0 likes

  • 1126 Views
  • 1 replies
  • 0 likes

Favorite tracks, recently listened etc are gone on PC

After the automatic update, all the tracks from My Library on the PC are gone about 2 weeks ago. At the time everything works on my iPhone and Web Player.PlanPremiumCountryUSAOperating SystemWindows 10Can anyone help me with this problem?

Visitor

After the automatic update, all the tracks from My Library on the PC are gone about 2 weeks ago. At the time everything works on my iPhone and Web Player. Plan Premium Country USA Operating Syst...

AdamDamon

Spotify Star

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Playlist folder structure created on desktop is not reflected on mobile

I've ordered my playlists into folders using the web app. However, when I access My Library on my mobile phone (Android Spotify App) the order is all messed up. Playlists ending up in different folders, and folders that are within the wrong folders. ...

Visitor

I've ordered my playlists into folders using the web app. However, when I access My Library on my mobile phone (Android Spotify App) the order is all messed up. Playlists ending up in different folde...

392 Views

0 replies

1 likes

My Lib
  • 392 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution new song wont play or download

the new two songs released by J-Cole wont download or play not on windows or iphone. tries the 'notepad' solution from 2018- didnt work.the rest of the songs play good , no problems at all. adding one photo from mobile (iphone) please help me fix it....

Visitor

the new two songs released by J-Cole wont download or play not on windows or iphone. tries the 'notepad' solution from 2018- didnt work. the rest of the songs play good , no problems at all.  ...

Ivan

Spotify Legend

4480 Views

13 replies

8 likes

  • 4480 Views
  • 13 replies
  • 8 likes

My playlist does not appear to me, only to my friends who already follow it

PlanPremiumCountryBrazilOperating SystemWindows 10My Question or IssueI cannot see my playlist because she does not appear to me, only to my friends who already follow it. i tried to recover the playlist but it says its not deleted.

Newbie

Plan Premium Country Brazil Operating System Windows 10 My Question or Issue I cannot see my playlist because she does not appear to me, only to my friends who already follow it. i tried to re...

SoundShots

Composer

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Some tracks are unavailable in Russia, but I see playlists with the tracks’ names. Why is that? :(

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

SoundShots

Composer

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible for individual/few songs to also appear in Album view/panel?

So far it appears that things won't appear in the Album section unless the entire album is "liked." But what if I only like 1 song or a few songs out of a given album, is it still possible for these handful of songs to appear under their album in the...

Casual Listener

So far it appears that things won't appear in the Album section unless the entire album is "liked." But what if I only like 1 song or a few songs out of a given album, is it still possible for these ...

Ivan

Spotify Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Hörbuch verschwunden

Hallo, brauche Hilfe, mein Hörbuch von Jens Henrik Jensen, Oxen Triologie 1-3 ist plötzlich gelöscht und ich bin Mitten im Buch! Was kann ich machen? Kann mir jemand helfen?

Casual Listener

Hallo, brauche Hilfe, mein Hörbuch von Jens Henrik Jensen, Oxen Triologie 1-3 ist plötzlich gelöscht und ich bin Mitten im Buch! Was kann ich machen? Kann mir jemand helfen?      

Silvia67

Casual Listener

8154 Views

14 replies

1 likes

  • 8154 Views
  • 14 replies
  • 1 likes

Android App not saving followed artists

PlanPremiumCountryUSADevicePixel 4Operating SystemAndroid My Question or IssueFollowed artists are not saving from the mobile app. I have no idea how large of an impact this has had, but I've tried following various artists only to see my preferences...

Visitor

Plan Premium Country USA Device Pixel 4 Operating System Android    My Question or Issue Followed artists are not saving from the mobile app. I have no idea how large of an impact...

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

Superuser Contribution Acccidentally deleted most of playlist

PlanFreeCountryUSDevice(Desktop)Operating System(Windows 10) My Question or IssueThis afternoon, I moved a couple CDs from an almost full playlist to one that was less cluttered. When I went to delete them from the original playlist, I somehow delete...

Casual Listener

Plan Free Country US Device (Desktop) Operating System (Windows 10)   My Question or Issue This afternoon, I moved a couple CDs from an almost full playlist to one that was less clutte...

HelloGammaRay

Casual Listener

406 Views

2 replies

0 likes

  • 406 Views
  • 2 replies
  • 0 likes

can't play music in my library

i can't play some songs, it's grey and i can't play it like other i can't found answer on that question

Visitor

i can't play some songs, it's grey and i can't play it like other i can't found answer on that question   

Billy-J

Spotify Star

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Can someone help me find this song?

Its sung by a guy and the song is kind of slow, and he starts with the lyricstired, walking, sleeping, dreamingsomething like that and then he goes into the song its a song thats not that old and it sounds like a pop song but its really slow and its ...

Casual Listener

Its sung by a guy and the song is kind of slow, and he starts with the lyrics tired, walking, sleeping, dreaming something like that and then he goes into the song its a song thats not that old and...

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

Unplayable song

PlanPremiumCountryBelarusDevicePC, Xiaomi Redmi Note 5 ProOperating SystemAndroid 9, Windows 10 My Question or IssueThe song (song) that was available recently isn't playable right now, but author says:"We checked, everyone's playing. Try to delete a...

Casual Listener

Plan Premium Country Belarus Device PC, Xiaomi Redmi Note 5 Pro Operating System Android 9, Windows 10   My Question or Issue The song (song) that was available recently isn't pla...

Billy-J

Spotify Star

916 Views

9 replies

0 likes

  • 916 Views
  • 9 replies
  • 0 likes