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Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • indi13
  • Casual Listener
  • 206636 Views
  • 1693 replies
  • 26 likes
  • 206636 Views
  • 1693 replies
  • 26 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 236429 Views
  • 75 replies
  • 83 likes
  • 236429 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • bellevilleradio
  • Newbie
  • 91591 Views
  • 192 replies
  • 41 likes
  • 91591 Views
  • 192 replies
  • 41 likes

Superuser Contribution Playlist picture and name

Hello,today i made a new spotify account. I got the family premium, but when i made my playlists i couldn’t edit it on my desktop. On my old account i can edit it. I can not find the solution. I would like to change my playlist pictures. thanks alot,...

  • Casual Listener
  • Hello, today i made a new spotify account. I got the family premium, but when i made my playlists i couldn’t edit it on my desktop. On my old account i can edit it. I can not find the solution. I wo...
  • Petya
  • Community Legend
  • 1130 Views
  • 7 replies
  • 0 likes
  • 1130 Views
  • 7 replies
  • 0 likes

Superuser Contribution Problems updating playlist cover art for app on MAC

PlanPremiumCountryU.SDeviceMacBook Pro late 2016) My Question or IssueIf I switch profiles I can update the playlist cover art on one account, however, when logging out and switching to another account I cannot update any cover art. The only differen...

  • Casual Listener
  • Plan Premium Country U.S Device MacBook Pro late 2016)     My Question or Issue If I switch profiles I can update the playlist cover art on one account, however, when logging out a...
  • Katerina
  • Spotify Legend
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

On repeat/repeat rewind playlist

I’ve noticed that my repeat and rewind playlists have mostly music, artists and songs that’s I’ve never played and wouldn’t ever listen too. Similar thing happened to my 2019 most played songs. A lot of songs in there I’ve maybe listened to once or n...

  • Casual Listener
  • I’ve noticed that my repeat and rewind playlists have mostly music, artists and songs that’s I’ve never played and wouldn’t ever listen too. Similar thing happened to my 2019 most played songs. A lot...
  • Emilia_8
  • Community Legend
  • 2751 Views
  • 3 replies
  • 0 likes
  • 2751 Views
  • 3 replies
  • 0 likes

Solved!! Are playlists I created part of the library?

Hello guys, spotify has gone through some updates.I would like to take some questions with you.remember that before creating the topic I researched and found nothing specific- If I create playlists and add songs without saving them, will I be subject...

  • Casual Listener
  • Hello guys, spotify has gone through some updates. I would like to take some questions with you. remember that before creating the topic I researched and found nothing specific - If I create playl...
  • AdamDamon
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saved albums have been jumbled

I have updated the Spotify app, however this new update seems to jumble up my saved albums. When I sort it by artists, it used to arrange the albums alphabetically by artist and then by album title. Now it arranges the albums alphabetically by artist...

  • Newbie
  • I have updated the Spotify app, however this new update seems to jumble up my saved albums. When I sort it by artists, it used to arrange the albums alphabetically by artist and then by album title. ...
  • Ivan
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs end abruptly

Black Crown Initiate - Slaves We Cannot Forgive. Album has two tracks that go silent before the track runs out: 1. For Red Cloud (silent at 4:13; track is 6:48 in length)3. Again (silent at 4:43; track is 5:39 in length) Please fix the tracks so that...

  • Visitor
  • Black Crown Initiate - Slaves We Cannot Forgive.  Album has two tracks that go silent before the track runs out:   1.  For Red Cloud (silent at 4:13; track is 6:48 in length) 3. &n...
  • Ivan
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

I’ve had playlists disappear from my library and no I didn’t delete them

I noticed that at least 3 of my playlists vanished from my library. I was pretty upset as they were playlists that I listened to regularly. I checked if I could recover them and the playlists aren’t there. Plan- Student planPremiumCountryUSADeviceIph...

  • Visitor
  • I noticed that at least 3 of my playlists vanished from my library. I was pretty upset as they were playlists that I listened to regularly. I checked if I could recover them and the playlists aren’t ...
  • Ellielou57
  • Visitor
  • 234 Views
  • 1 replies
  • 1 likes
  • 234 Views
  • 1 replies
  • 1 likes

No puedo seguir a más cuentas

PlanPremiumPaísEspañaDispositivoXiaomi Mi A2 liteSistema operativoAndroid 9 Mi pregunta o problemaLlevo ya unos días que Spotify no me deja seguir a más artistas. Le doy a seguir pero al cabo de un rato vuelvo a entrar y veo que ya no les sigo. No sé...

  • Newbie
  • Plan Premium País España Dispositivo Xiaomi Mi A2 lite Sistema operativo Android 9   Mi pregunta o problema Llevo ya unos días que Spotify no me deja seguir a más artistas. Le doy a se...
  • 379 Views
  • 0 replies
  • 1 likes
  • 379 Views
  • 0 replies
  • 1 likes

All songs in liked songs gone

.PlanPremiumCountryUK Device(iPhone X)Operating System(iOS 13.1.3) My Question or Issue Hi! I usually listen to all of my music through the liked songs playlist, which had about 5000 songs in- and now they’re all gone? I have one song left in there (...

  • Newbie
  • . Plan Premium Country UK   Device (iPhone X) Operating System (iOS 13.1.3)   My Question or Issue   Hi! I usually listen to all of my music through the liked songs playli...
  • Luan
  • Spotify Star
  • 3881 Views
  • 1 replies
  • 0 likes
  • iphone x
    liked songs
  • 3881 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repetitive musics for weeks on the radio features, help please.

Hey guys. I have been using spotify for a long time but the way musics keep repeating is making me think about quitting spotify premium. Is there a way to make it infinite like soundcloud? Like you play song "A" (electro genre per say), then when it ...

  • Newbie
  • Hey guys. I have been using spotify for a long time but the way musics keep repeating is making me think about quitting spotify premium.   Is there a way to make it infinite like soundcloud? L...
  • sesposito
  • Casual Listener
  • 621 Views
  • 2 replies
  • 1 likes
  • Radio
    repetitive
  • 621 Views
  • 2 replies
  • 1 likes

User has no recent activity but I can still see their playlist

How can I view someone’s playlist when it’s not publicly on their account? Their account says they have no recent activity and I don’t follow them so that’s not how I’m seeing it.

  • Visitor
  • How can I view someone’s playlist when it’s not publicly on their account? Their account says they have no recent activity and I don’t follow them so that’s not how I’m seeing it. 
  • 906 Views
  • 0 replies
  • 0 likes
  • 906 Views
  • 0 replies
  • 0 likes

My discover weekly from last week has gone

PlanPremiumCountryUK Device(iPhone 6, Macbook 2016)Operating System(iOS 12.) My Question or IssueMy discover weekly playlist from last week has completely gone, I didn't realise that they changed every week so I didn't get to save any of the songs in...

  • Visitor
  • Plan Premium Country UK   Device (iPhone 6, Macbook 2016) Operating System (iOS 12.)   My Question or Issue My discover weekly playlist from last week has completely gone, I didn...
  • Emilia_8
  • Community Legend
  • 1234 Views
  • 1 replies
  • 0 likes
  • 1234 Views
  • 1 replies
  • 0 likes

Can't see saved songs on artist page! So frustrating!

After months and months and many complaints from several users Spotify sends an update message saying now we can see our saved songs on the artist page, they say this option has been implemented. However I cannot see it!When clicking on the artist th...

  • Visitor
  • After months and months and many complaints from several users Spotify sends an update message saying now we can see our saved songs on the artist page, they say this option has been implemented. How...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Artists are no longer showing on my Iphone?

PlanPremiumCountryUK DeviceiPhone 6s, Operating SystemiOS 13.4.1 My Question or IssueHow do you get your Artist to show in the Artist tab in your library? I used to play my music by selecting an Artist and playing from there, this is no longer the ca...

  • Visitor
  • Plan Premium Country UK   Device iPhone 6s,  Operating System iOS 13.4.1   My Question or Issue How do you get your Artist to show in the Artist tab in your library? I used ...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Solved!! Wrapped: Total minutes or times played?

I was revisiting my Wrapped when I thought about how it is calculated. Say I play 2 songs:A 3 min song played 10 times for a total of 30 minutes.A 5 min song played 8 times for a total of 40 minutes.Which song would appear as "being played" more? The...

  • Regular
  • I was revisiting my Wrapped when I thought about how it is calculated. Say I play 2 songs: A 3 min song played 10 times for a total of 30 minutes. A 5 min song played 8 times for a total of 40 min...
  • AdamDamon
  • Spotify Star
  • 18389 Views
  • 3 replies
  • 0 likes
  • 18389 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local files unavailable on mobile

PlanPremiumCountryUSDeviceWindows PC & Google Pixel 2Operating SystemWindows 10 & Android Version 10 My Question or IssueI have some songs on my Windows PC that I would like to be able to play on my Pixel 2. I allowed local files on my desktop Spotif...

  • Visitor
  • Plan Premium Country US Device Windows PC & Google Pixel 2 Operating System Windows 10 & Android Version 10   My Question or Issue I have some songs on my Windows PC that I wou...
  • Ivan
  • Spotify Legend
  • 2505 Views
  • 1 replies
  • 1 likes
  • 2505 Views
  • 1 replies
  • 1 likes

how long does it take for recommended radio stations to change?

PlanPremiumCountryIndiaDevice(Samsung Galaxy J8, Macbook Pro early 2015)Operating System(macOS Catalina, Android) My Question or IssueI just noticed that under the "radio" section, some recommended stations have been there for over 1 or 2 weeks now e...

  • Visitor
  •   Plan Premium Country India Device (Samsung Galaxy J8, Macbook Pro early 2015) Operating System (macOS Catalina, Android)   My Question or Issue I just noticed that under the "r...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Superuser Contribution HELP- MY ALBUMS WONT DOWNLOAD !

As an avid music listener, my spotify is a sacred place. but recently it won't let me download new albums, it just says 'waiting to download'. I have a premium account, so it would normally let me download albums. and I've got loads of storage left. ...

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  • Visitor
  • As an avid music listener, my spotify is a sacred place. but recently it won't let me download new albums, it just says 'waiting to download'. I have a premium account, so it would normally let me do...
  • Mario
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • downloads
    Help
  • 358 Views
  • 1 replies
  • 0 likes

Solved!! Genres lists

PlanPremiumCountryPolandDeviceMotorola One ActionOperating SystemAndroid My Question or IssueIs it possible to display all genres lists on browse section? I see there are only a few genres of all available.Is there an option to select browse section ...

  • Visitor
  •   Plan Premium Country Poland Device Motorola One Action Operating System Android   My Question or Issue Is it possible to display all genres lists on browse section? I see there...
  • OneByBoo
  • Roadie
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes