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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

-Karma-

Roadie

288813 Views

89 replies

88 likes

  • 288813 Views
  • 89 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

isaacmendc

Casual Listener

148852 Views

232 replies

44 likes

  • 148852 Views
  • 232 replies
  • 44 likes

Liked Songs

Plan: StudentPremiumU.S. Device:iPhone 8iOS 13.6 My Question or IssueI have liked over a thousand songs from multiple albums but when I look at my "liked songs" playlist there are almost 200 songs missing. I don't want to "like all songs" in the arti...

Visitor

Plan: Student Premium U.S.   Device: iPhone 8 iOS 13.6   My Question or Issue I have liked over a thousand songs from multiple albums but when I look at my "liked songs" playlist t...

SoundShots

Composer

1086 Views

1 replies

1 likes

album
liked
liked songs
Liked Songs Playlist
  • 1086 Views
  • 1 replies
  • 1 likes

[desktop] Bug in artist name

PlanPremiumCountryIsrael DeviceOnePlusOperating SystemOxygen OS My Question or IssueThe artist name is Shlomo Artzi, and the list caption is best of Shomo Artzi. Not sure where to post a bug, hopefully here is fine

Visitor

Plan Premium Country Israel   Device OnePlus Operating System Oxygen OS   My Question or Issue The artist name is Shlomo Artzi, and the list caption is best of Shomo Artzi. &nbs...

501 Views

0 replies

0 likes

  • 501 Views
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Superuser Contribution Updated device

Hello, I have recently updated my mobile phone, previously I had added songs from my computer to my Spotify account. I used to be able to play these on my old phone. I have recently upgraded my phone. I can see the playlist but the song i have added ...

Visitor

Hello, I have recently updated my mobile phone, previously I had added songs from my computer to my Spotify account. I used to be able to play these on my old phone. I have recently upgraded my phone...

Ivan

Spotify Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Some songs come up too often in features like "Artist radio" or "Daily Mix"

PlanPremiumCountryGermanyDeviceDesktopOperating SystemLinux My Question or Issue Some songs come up way too often in features like "Artist radio" or "Daily Mix". For instance, if I go to song/artist/playlist radio, if the original song is some kind o...

Regular

Plan Premium Country Germany Device Desktop Operating System Linux   My Question or Issue   Some songs come up way too often in features like "Artist radio" or "Daily Mix". &nbs...

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't play songs from artist Dj Khaled

PlanPremiumCountryThe NetherlandsDeviceOne Plus 6, DesktopOperating SystemAndroid 10, Windows 10, Mozilla Firefox & Google Chrome My Question or IssueThere are multiple songs and albums from Dj Khaled which I can't play on the different devices I own...

Casual Listener

  Plan Premium Country The Netherlands Device One Plus 6, Desktop Operating System Android 10, Windows 10, Mozilla Firefox & Google Chrome   My Question or Issue There are mu...

Arwin_M

Casual Listener

1206 Views

2 replies

0 likes

  • 1206 Views
  • 2 replies
  • 0 likes

Superuser Contribution Album order out of wack?

PlanPremiumCountryUSADeviceiPhone XS, MacBook ProOperating SystemiOS 13.5, macOS Catalina My Question or IssueI listen to Spotify on my laptop and phone and within the past few days something happened where the albums no longer sort themselves proper...

Newbie

Plan Premium Country USA Device iPhone XS, MacBook Pro Operating System iOS 13.5, macOS Catalina   My Question or Issue I listen to Spotify on my laptop and phone and within the past f...

Ivan

Spotify Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Playlist Followers Huge Drop

PlanFreeCountryArgentina DeviceMotorola e Operating SystemWindows 10 - android My Question or Issuetwo of my playlist had a huge followers drop from a day to other, with any reasonhttps://open.spotify.com/playlist/3F1NX1LCO5jBDHln0KCeaH?si=QsY2Dh3JSQ...

Visitor

Plan Free Country Argentina   Device Motorola e   Operating System Windows 10 - android   My Question or Issue two of my playlist had a huge followers drop from a day to ot...

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

Playlist Folders

PlanPremiumCountry: USA DeviceMacBook Pro late 2016Operating System My Question or IssueI want to make playlist folders on my computer. I right-clicked the playlists in the left bar, and all it would do would start playing the playlist. I pressed the...

Newbie

Plan Premium Country: USA   Device MacBook Pro late 2016 Operating System     My Question or Issue I want to make playlist folders on my computer. I right-clicked the playlis...

346 Views

0 replies

0 likes

folders
playlist folders
  • 346 Views
  • 0 replies
  • 0 likes

The whole library doesnt show anything

PlanFreeDevicePCOperating SystemWindows 10 My Question or Issue It was fine until July 2020. My Spotify library suddenly stopped working and now it doesnt show any type of content: liked songs, albums, recently played tracks. I tried reinstalling Spo...

Visitor

  Plan Free Device PC Operating System Windows 10   My Question or Issue  It was fine until July 2020. My Spotify library suddenly stopped working and now it doesnt show any t...

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes

Spotify PC. No playlist "Liked songs"

Windows 10 On PC version Spotify no playlist "Liked songs", but iOS and smartTV versions have them.

Casual Listener

Windows 10  On PC version Spotify no playlist "Liked songs", but iOS and smartTV versions have them.

markj4

Visitor

450 Views

4 replies

1 likes

  • 450 Views
  • 4 replies
  • 1 likes

Can't listen to liked songs and albums

ПланFreeСтранаBelarusустройствоXiaomi Redmi Note 8 ProОперационная системаAndroid I can't listen to liked songs and albums. When I click on a song, only a small part of it plays. And if I manage to listen to everything, then I cannot move the slider ...

Casual Listener

План Free Страна Belarus устройство Xiaomi Redmi Note 8 Pro Операционная система Android   I can't listen to liked songs and albums. When I click on a song, only a small part of it play...

437 Views

0 replies

0 likes

  • 437 Views
  • 0 replies
  • 0 likes

Favorite tracks are not displayed in my Liked songs

PlanPremiumCountryBelarusOperating SystemWindows 10 My Question or Issue

Visitor

Plan Premium Country Belarus Operating System Windows 10   My Question or Issue    

Billy-J

Spotify Star

322 Views

1 replies

1 likes

  • 322 Views
  • 1 replies
  • 1 likes

Solved!! Paguei o boleto para ser premium mais até agora nenhum email de compra realizada ou minha assinatura

Olhei meu email não tem nada lá e já paguei o boleto tenho o comprovante comigo mais cade a minha assinatura ? Paguei e nada... por favor quero respostas para que isso possa ser resolvido.

Casual Listener

Olhei meu email não tem nada lá e já paguei o boleto tenho o comprovante comigo mais cade a minha assinatura ? Paguei e nada... por favor quero respostas para que isso possa ser resolvido.  

Bittencourt

Spotify Star

467 Views

3 replies

0 likes

  • 467 Views
  • 3 replies
  • 0 likes

Solved!! Discover Weekly and Release Radar is not appearing

PlanPremiumCountryRussiaDevicePC, Samsung Galaxy A8 2018Operating SystemAndroid Oreo, Windows 10, Google Chrome My Question or Issue Since 15 jule i used Spotify in different platforms (Android, Web Browser, Windows 10). During this time, only Daily ...

Visitor

Plan Premium Country Russia Device PC, Samsung Galaxy A8 2018 Operating System Android Oreo, Windows 10, Google Chrome   My Question or Issue   Since 15 jule i used Spotify ...

user-removed

Not applicable

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Desktop Player - Cannot sort albums in my library by Recently Added

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen using the Spotify desktop player if I go to Albums in my Library and change the sorted by to 'Recently Added' the player closes instantly with no errors. Have tried ...

Newbie

Plan Premium Country UK Device Desktop Operating System Windows 10   My Question or Issue When using the Spotify desktop player if I go to Albums in my Library and change the sorted by...

416 Views

0 replies

0 likes

Albums
crashing
Desktop Player
recently added
  • 416 Views
  • 0 replies
  • 0 likes

Release radar is not updating

PlanPremiumCountryRussiaDeviceiPhone Xs maxOperating SystemiOS 13.5 My Question or IssueInitially, I used the free US version, with the appearance in Russia I switched to the premium version. It took about a week, but the playlists have not been upda...

Casual Listener

Plan Premium Country Russia Device iPhone Xs max Operating System iOS 13.5   My Question or Issue Initially, I used the free US version, with the appearance in Russia I switched to the...

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Problems removing songs from Playlist on Web version.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had problems recently removing songs from my playlists when I am using the Web version...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Billy-J

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Liked Songs Disappeared

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueI can see "Liked Songs" on the phone, but the list is empty on the computer. The problem started from the last update. I uninstalled the app like on the site and installed...

Casual Listener

Plan Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue I can see "Liked Songs" on the phone, but the list is empty on the computer. The problem starte...

Billy-J

Spotify Star

1110 Views

5 replies

0 likes

liked songs missing
  • 1110 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution I don’t see my liked songs

Hello everyone,I started using Spotify few days ago. So, I transferred my music from Apple Music to Spotify with Tune my music. I have a trouble. When I open any mixes of days, I see few liked songs, which I transferred from Apple Music, but when I o...

Casual Listener

Hello everyone, I started using Spotify few days ago. So, I transferred my music from Apple Music to Spotify with Tune my music. I have a trouble. When I open any mixes of days, I see few liked song...

Arelav1012

Casual Listener

471 Views

2 replies

0 likes

  • 471 Views
  • 2 replies
  • 0 likes

Does Crossfade affect 30 seconds minimum length for streams?

My Question or IssueI have a new album coming out soon. The first track is only 32 seconds long as it’s an introduction to the album. If someone has crossfade on over two seconds, will I still get the stream or will it register as less than 30 second...

Newbie

  My Question or Issue I have a new album coming out soon. The first track is only 32 seconds long as it’s an introduction to the album. If someone has crossfade on over two seconds, will I st...

491 Views

0 replies

0 likes

  • 491 Views
  • 0 replies
  • 0 likes