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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303980 Views

96 replies

91 likes

  • 303980 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

170151 Views

242 replies

44 likes

  • 170151 Views
  • 242 replies
  • 44 likes

Entire library gone on all platforms. HELP!

My entire library is gone. Songs, playlist, everything. its empty. This is true on every device I tried (PC, mobile, browser, game console) and its all gone. I tried the link to restore playlists but it just returns an error saying "your playlists co...

Regular

My entire library is gone. Songs, playlist, everything. its empty. This is true on every device I tried (PC, mobile, browser, game console) and its all gone. I tried the link to restore playlists but...

Noah

Spotify Star

417 Views

1 replies

1 likes

  • 417 Views
  • 1 replies
  • 1 likes

Discard New Releases artists

Hello, all. Something bugs me : every week, usually on friday, I can find new albums on the "New Releases" page.The thing is : it's ALWAYS mostly french rappers which I couldn't care less about. It's not a genre I ever listen to, these are not artist...

Newbie

Hello, all.   Something bugs me : every week, usually on friday, I can find new albums on the "New Releases" page. The thing is : it's ALWAYS mostly french rappers which I couldn't care less ...

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes

Cannot remove objectional song from Recently Played list

Android, Windows 10 I was listening to music a month or so ago when an advert played with some cool electronic beats, so I clicked to listen, "Minty" by Useless Man", or "Useless Man" by "Minty" - no idea which is the artist and which is the track. T...

Casual Listener

Android, Windows 10   I was listening to music a month or so ago when an advert played with some cool electronic beats, so I clicked to listen, "Minty" by Useless Man", or "Useless Man" by "...

timlo

Newbie

795 Views

3 replies

1 likes

  • 795 Views
  • 3 replies
  • 1 likes

Songs I don't remember listening to on Streaming History - all end at same time?

PlanPremiumCountryUnited KingdomDeviceiPhone 11, PC, LaptopOperating SystemiOS 13, Windows 10, Ubuntu 20.04 My Question or IssueI downloaded my Spotify personal data and noticed a few songs in my Streaming History I don't remember listening to. Howev...

Visitor

Plan Premium Country United Kingdom Device iPhone 11, PC, Laptop Operating System iOS 13, Windows 10, Ubuntu 20.04   My Question or Issue I downloaded my Spotify personal data and noti...

456 Views

0 replies

0 likes

  • 456 Views
  • 0 replies
  • 0 likes

Liked songs disappeared

PlanPremiumCountryMexicoDevicePCOperating SystemWindows 10 All of my liked songs disappeared, even though it shows that I still have them when I look into some of my playlist. I already tried reinstalling and restarting my pc

Visitor

  Plan Premium Country Mexico Device PC Operating System Windows 10     All of my liked songs disappeared, even though it shows that I still have them when I look into some ...

OneByBoo

Roadie

503 Views

1 replies

2 likes

  • 503 Views
  • 1 replies
  • 2 likes

Superuser Contribution "and more" button for free users is unresponsive on album and artist pages

Plan Free Country Uk (London) Device IPhone X Operating System iOS 13.5.1 My Question or Issue Whenever I want to check what songs are included in an album or artist it doesn’t pop up into a column where the songs can be seen.

Visitor

Plan Free Country Uk (London) Device IPhone X Operating System iOS 13.5.1   My Question or Issue Whenever I want to check what songs are included in an album or artist it doe...

DWH1977

Visitor

73087 Views

94 replies

138 likes

can’t preview songs
iphone
iPhone X issues
  • 73087 Views
  • 94 replies
  • 138 likes

None of the Beatles music will play (Android & Web player

PlanPremiumCountryAustralia DevicePixel 3xl Operating SystemAndroid 10 My Question or Issue Why can't I play the Beatles and the song radios I have saved no longer have the song in it

Casual Listener

Plan Premium Country Australia  Device Pixel 3xl  Operating System Android 10   My Question or Issue   Why can't I play the Beatles and the song radios I have saved no ...

OneByBoo

Roadie

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

[Mobile][Your Library] Why does Spotify automatically add tons of songs to my playlists?

I made anew playlist and Spotify automatically added a bunch of songs I didn’t want. Is there any way to stop this?

Visitor

I made anew playlist and Spotify automatically added a bunch of songs I didn’t want. Is there any way to stop this?

Billy-J

Spotify Star

390 Views

1 replies

0 likes

Mobile
Your Library
  • 390 Views
  • 1 replies
  • 0 likes

saved albums are removed from the library

PlanPremiumCountryFranceDevice(computer)Operating System(Android, Windows 10) My Question or Issue :Normaly, when I like an an album, it goes to my library with all the albums I liked in the past. But, sometimes, spotify decide to unsave these albums...

Visitor

Plan Premium Country France Device (computer) Operating System (Android, Windows 10)   My Question or Issue : Normaly, when I like an an album, it goes to my library with all the album...

OneByBoo

Roadie

1354 Views

1 replies

3 likes

LIbrary deleting
Library gone
problems
  • 1354 Views
  • 1 replies
  • 3 likes

Liked songs disappeared in Windows 10 client.

PlanPremiumCountrySlovakiaDevicePCOperating SystemWindows 10 My Question or IssueMy 547 liked songs suddenly disappeared from PC client and instead I get Your liked songs will appear here message. However, they are present in web player and on my pho...

Regular

  Plan Premium Country Slovakia Device PC Operating System Windows 10   My Question or Issue My 547 liked songs suddenly disappeared from PC client and instead I get Your liked s...

Enrik01

Regular

4062 Views

10 replies

31 likes

  • 4062 Views
  • 10 replies
  • 31 likes

Artist no longer available?

Plan: PremiumCountry: AustriaDevice: Galaxy S7 Edge My Question or Issue: I have been listening to the audio books of "Rita Falk" from time to time. There were more than 10 books of this artist online. Suddenly I can't find the artist anymore, also a...

Newbie

Plan: Premium Country: Austria Device: Galaxy S7 Edge     My Question or Issue: I have been listening to the audio books of "Rita Falk" from time to time. There were more than 10...

OneByBoo

Roadie

579 Views

1 replies

0 likes

artist
deleted
Not Available
rita falk
  • 579 Views
  • 1 replies
  • 0 likes

Solved!! Downloads

PlanPremiumCountryPhilippinesDeviceOppo RenoOperating SystemAndroid Oreo My Question or IssueDoes changing the "normalize volume" setting apply on my existing downloads?

Regular

Plan Premium Country Philippines Device Oppo Reno Operating System Android Oreo   My Question or Issue Does changing the "normalize volume" setting apply on my existing downloads?...

Billy-J

Spotify Star

633 Views

3 replies

0 likes

  • 633 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Steal the base" By scatman john isnt available in my country

Back to the Minors is a american film and for some reason even though im in America i cant listen to the song. any help?

Visitor

Back to the Minors is a american film and for some reason even though im in America i cant listen to the song. any help?  

Ivan

Spotify Legend

480 Views

1 replies

0 likes

scat singing
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Redeem Giftcard

On July 4th, we bought two $10 dollar Spotify gift cards at the self checkout section, and when we tried to redeem it we got a pop up saying "something went wrong." Two days later, we tried inputting the code again but it stated the same thing. We ta...

Casual Listener

On July 4th, we bought two $10 dollar Spotify gift cards at the self checkout section, and when we tried to redeem it we got a pop up saying "something went wrong." Two days later, we tried inputting...

jueunbug

Casual Listener

764 Views

2 replies

0 likes

  • 764 Views
  • 2 replies
  • 0 likes

Albums and listing has become very slow

Over the last few months the albums section has become increasingly slow. I'm having very laggy behavior on Win 10 and OS X. The only solution is clear cache before I start the software. On Android it's also slow. Loading albums with many tracks is v...

Roadie

Over the last few months the albums section has become increasingly slow. I'm having very laggy behavior on Win 10 and OS X. The only solution is clear cache before I start the software.  &nbsp...

Tukuan

Regular

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Dislike button lost?

Hi, Due to some training at home I have played some of those tabata songs which are now annoyingly ruining my daily mixes. I've searched and found there should be a button to prevent an artist from playing in the daily mix, but can't seem to find it....

Regular

Hi,   Due to some training at home I have played some of those tabata songs which are now annoyingly ruining my daily mixes. I've searched and found there should be a button to prevent an arti...

Joel-M

Composer

518 Views

3 replies

1 likes

All Platforms
Playlists
  • 518 Views
  • 3 replies
  • 1 likes

My friend can't add songs to collab playlist even though she follows it and me

PlanFreeCountryUnited StatesDeviceMobile android phone and chromebook laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do i fix this my friend follow the collab playlist it says she can add songs but when she trie...

Visitor

Plan Free Country United States Device Mobile android phone and chromebook laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do i fix this...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Now that we have unlimited likes, I can't play songs from my Liked Songs playlist

PlanPremiumCountry - USA Device(iPhone 11, iPad, Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueI now have over 40,000 liked songs, but I cannot play any from any device from the Liked Songs library. Help?

Regular

Plan Premium Country - USA   Device (iPhone 11, iPad, Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue I now have over 40,000 liked songs, but I cannot play...

OneByBoo

Roadie

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Solved!! I listen to music before going to bed, but now my no repeat and 2 daily mixes are with game OSTs

PlanPremiumCountryBrazilDevicePCOperating SystemWindows 10 My Question or IssueIs there any way to hear music anonymously? I usually listen to music before going to bed, but I don't want my playlist to be messed up by game OSTs

Visitor

  Plan Premium Country Brazil Device PC Operating System Windows 10   My Question or Issue Is there any way to hear music anonymously? I usually listen to music before going to b...

Emilia_8

Community Legend

1383 Views

1 replies

0 likes

  • 1383 Views
  • 1 replies
  • 0 likes

One Account Multiple Device, different problem

PlanPremiumCountryIndonesiaDevice(Macbook pro 2017, Samsung galaxy note 10, Samsung galaxy tab A8 2020)Operating System(Android 10, Mac OS Catalina) My Question or IssueIm premium family user,my account connect to my 3 device, smartphone, tablet & la...

Visitor

Plan Premium Country Indonesia Device (Macbook pro 2017, Samsung galaxy note 10, Samsung galaxy tab A8 2020) Operating System (Android 10, Mac OS Catalina)   My Question or Issue Im pr...

OneByBoo

Roadie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes