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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • kyanna
  • Casual Listener
  • 18599 Views
  • 15 replies
  • 22 likes
  • 18599 Views
  • 15 replies
  • 22 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • robertwolf1
  • Casual Listener
  • 7095 Views
  • 18 replies
  • 19 likes
  • 7095 Views
  • 18 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 95657 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 95657 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 240750 Views
  • 1149 replies
  • 42 likes
  • 240750 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3280 Views
  • 1 replies
  • 2 likes
  • 3280 Views
  • 1 replies
  • 2 likes

Local music on all platforms

PlanPremiumCountryUnited StatesDevicePlaystation 4, PCOperating SystemWindows 10My Question or IssueCan we get a feature that allows us to listen to local music on all platforms like being able to add music to custom playlists and be able to play the...

  • Visitor
  • Plan Premium Country United States Device Playstation 4, PC Operating System Windows 10 My Question or Issue Can we get a feature that allows us to listen to local music on all platforms lik...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

My playlist has been erased

Hi, I upgraded to spotify premium today but my original playlist has been erased? Would I be able to get it back onto my premium account? Thanks

  • Visitor
  • Hi,  I upgraded to spotify premium today but my original playlist has been erased?  Would I be able to get it back onto my premium account?  Thanks 
  • eltoch
  • Composer
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Unsual Activity

PlanPremiumCountryCyprusOperating SystemAndroid My Question or IssueFor a time now I am being subscribed to playlists without my knowledge . In addition, occasionally my spotify account streams on an unknown chromecast device.

  • Visitor
  • Plan Premium Country Cyprus Operating System Android    My Question or Issue For a time now I am being subscribed to playlists without my knowledge . In addition, occasionally my sp...
  • Emilia_8
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Liked Songs section empty

PlanFreeCountry DeviceDellOperating SystemWindows 7 My Question or IssueI was trying to go into the section in my library where all of my liked songs are, but it keeps saying that I have no liked songs. If I go into my playlists I can see that I have...

  • Casual Listener
  • Plan Free Country   Device Dell Operating System Windows 7   My Question or Issue I was trying to go into the section in my library where all of my liked songs are, but it keeps s...
  • 546 Views
  • 0 replies
  • 0 likes
  • 546 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution App freezes on Redmi Note 8 Pro

PlanPremiumCountryUruguayDeviceRedmin Note 8 ProOperating SystemAndroid P My Question or IssueLike many other users, I own a Xiaomi Redmi Note 8 Pro and the app freezes when touching any of the 3 buttons menu on the app.TBH This is really annoying, s...

  • Casual Listener
  • Plan Premium Country Uruguay Device Redmin Note 8 Pro Operating System Android P   My Question or Issue Like many other users, I own a Xiaomi Redmi Note 8 Pro and the app freezes ...
  • ohmann
  • Visitor
  • 21255 Views
  • 33 replies
  • 95 likes
  • 21255 Views
  • 33 replies
  • 95 likes

Superuser Contribution Downloaded songs not appearing in music library

PlanPremiumCountryUnited StatesDeviceiPhone 8, PCOperating System(iOS 13.2.3, Windows 10 My Question or IssueI recently made a new Spotify account and put some of the music I wanted to carry over onto a playlist to download it onto my new Spotify. wh...

  • Visitor
  •   Plan Premium Country United States Device iPhone 8, PC Operating System (iOS 13.2.3, Windows 10   My Question or Issue I recently made a new Spotify account and put some of the...
  • Petya
  • Community Legend
  • 1739 Views
  • 1 replies
  • 1 likes
  • 1739 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution HOW DO I LISTEN TO SONGS ON MY PLAYLIST OFFLINE?

Sorry = this is probably one of a gabillion identical questions - but, I can't find a single simple answer to this question. Can you please explain it to me like I am a 5 year? > I upgraded to Premium. I listen on my Phone. I have playlists. I marked...

  • Casual Listener
  • Sorry = this is probably one of a gabillion identical questions - but, I can't find a single simple answer to this question.   Can you please explain it to me like I am a 5 year?   >...
  • Petya
  • Community Legend
  • 630320 Views
  • 9 replies
  • 2 likes
  • 630320 Views
  • 9 replies
  • 2 likes

Superuser Contribution Actually RANDOM shuffle and public library

PlanFamily Premium (3 years and counting)CountryEstoniaDeviceAlmost everything you can imagine because of family plan.Operating System(All (most) the platforms you have to offer (iOS, Android, Windows, Mac, SamsungTV, Linux etc) My Question or IssueI...

  • Casual Listener
  • ...unction implemented, instead of the few cents your algorithms may earn you. About the second feature Why can't I still make my main library public? This is also a problem that has been pointed out s...
  • teet_a
  • Casual Listener
  • 1003 Views
  • 2 replies
  • 1 likes
  • 1003 Views
  • 2 replies
  • 1 likes

Empty library!!

PlanPremiumCountryItalyDeviceSamsung Galaxy A5Operating SystemAndroidMy Question or IssueHi, my library is completely empty (2 songs out of 500) all my songs are missing! The last time I logged in Spotify asked me email and password, don't know why. ...

  • Visitor
  • Plan Premium Country Italy Device Samsung Galaxy A5 Operating System Android My Question or Issue Hi, my library is completely empty (2 songs out of 500) all my songs are missing! The last t...
  • OneByBoo
  • Roadie
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

2019 Wrapped full of songs I never listened to.

PlanFamily/PremiumCountryUnited KingdomDeviceAllOperating SystemAll My Question or IssueSo for the last year I, like many others, have been spammed with password reset emails - I presume from someone trying to access my account. Following the advice ...

  • Newbie
  • Plan Family/Premium Country United Kingdom Device All Operating System All   My Question or Issue So for the last year I, like many others, have been spammed with password reset emails...
  • eltoch
  • Composer
  • 1334 Views
  • 1 replies
  • 0 likes
  • 1334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs from an album not appearing in my playlist

PlanPremiumCountryUSADeviceWindows and iPhone 7Operating SystemiOS 13.3 and Windows 10 (latest version) My Question or IssueSo I am adding songs from the album "Your Name" by RADWIMPS and it is not showing up on my playlist even if I add them more th...

  • Visitor
  • Plan Premium Country USA Device Windows and iPhone 7 Operating System iOS 13.3 and Windows 10 (latest version)   My Question or Issue So I am adding songs from the album "Your Name" by...
  • Mario
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search bar opinion

Hello, I'm not having an issue with anything more of just a suggestion. I don't know how many people have close to two thousand liked songs, but I think it would be amazing if the search bar for finding a song quickly was always on the top in the pla...

  • Newbie
  • Hello, I'm not having an issue with anything more of just a suggestion. I don't know how many people have close to two thousand liked songs, but I think it would be amazing if the search bar for find...
  • Mario
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution ALBUMS: saved albums/sorted by artist/filter field

Here's a problem I discovered with Spotify's search function, relative to ALBUMS, and am wondering if anyone else has come across this as well. I'll give a real life example prefaced by the following: I save a lot of albums.* Suppose I click on ALBUM...

  • Gig Goer
  • Here's a problem I discovered with Spotify's search function, relative to ALBUMS, and am wondering if anyone else has come across this as well.  I'll give a real life example prefaced by the fol...
  • Mario
  • Spotify Legend
  • 1670 Views
  • 5 replies
  • 0 likes
  • 1670 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution trouble building playlist and library oddness

Premium planUSASamsung Galaxy A10C Phone/ Google Home DeviceWindows 10 This is probably me being stupid...but I'm having the **bleep** of a problem attempting to build a new playlist and suspect I'm doing something incorrect. I name the playlist and ...

  • Casual Listener
  • Premium plan USA Samsung Galaxy A10C Phone/ Google Home Device Windows 10    This is probably me being stupid...but I'm having the **bleep** of a problem attempting to build a new play...
  • Mario
  • Spotify Legend
  • 498 Views
  • 3 replies
  • 0 likes
  • 498 Views
  • 3 replies
  • 0 likes

Superuser Contribution Full library

So I have two main playlist but is there any library which contains all the songs I have?Cause on Apple Music it has a library of all my downloaded songs, but I cant seem to find it on Spotify

  • Casual Listener
  • So I have two main playlist but is there any library which contains all the songs I have? Cause on Apple Music it has a library of all my downloaded songs, but I cant seem to find it on Spotify
  • Ivan
  • Spotify Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Songs are not under artist. All my other accounts have this, this is a new account.

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

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  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • OneByBoo
  • Roadie
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Playlist Cover Changing By Itself

So I changed my playlist cover on my laptop, and then on my phone it kept going back to the original cover I had. So I deleted the app from my phone and got it again and it still kept changing the cover and on my computer it changes to. So I don't re...

  • Visitor
  • So I changed my playlist cover on my laptop, and then on my phone it kept going back to the original cover I had. So I deleted the app from my phone and got it again and it still kept changing the co...
  • OneByBoo
  • Roadie
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

Is there any way to put cover art on your library playlist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Emilia_8
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs from a liked álbum didn't became saved in My like songs playlist.

My Question or IssueSongs from a liked álbum didn't became saved in My like songs playlist. It happens in any os I log with Spotify (of, Android, etc.) I had saved almost 10 albums since this issue begun and no one of the songs appear in my like song...

  • Casual Listener
  •   My Question or Issue Songs from a liked álbum didn't became saved in My like songs playlist. It happens in any os I log with Spotify (of, Android, etc.) I had saved almost 10 albums since th...
  • IvannerI
  • Casual Listener
  • 431 Views
  • 4 replies
  • 0 likes
  • 431 Views
  • 4 replies
  • 0 likes

Songs disappeared from my playlist

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSorry but I noticed you removed ALL songs by Billy Corgan. I saved some in my playliststhey ...

  • Gig Goer
  •   Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Sor...
  • Emilia_8
  • Community Legend
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes