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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

-Karma-

Roadie

288688 Views

89 replies

88 likes

  • 288688 Views
  • 89 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

isaacmendc

Casual Listener

148640 Views

232 replies

44 likes

  • 148640 Views
  • 232 replies
  • 44 likes

Shuffle 2 Lists From 2 Users

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AdamDamon

Spotify Star

585 Views

1 replies

1 likes

Account
Free
Login
  • 585 Views
  • 1 replies
  • 1 likes

Solved!! All of my liked songs have disappeared.... Is this something new with the update? Please bring my s

  PlanPremiumCountryPhilippines Device: iPhone XR(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: IOS10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I updated Spotify yesterday and now all of my liked songs have di...

Visitor

    Plan Premium Country Philippines  Device: iPhone XR (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: IOS10 (iOS 10, Android Oreo, Windows 10,etc.) ...

AdamDamon

Spotify Star

1105 Views

1 replies

0 likes

  • 1105 Views
  • 1 replies
  • 0 likes

Favorite tracks, recently listened etc are gone on PC

After the automatic update, all the tracks from My Library on the PC are gone about 2 weeks ago. At the time everything works on my iPhone and Web Player.PlanPremiumCountryUSAOperating SystemWindows 10Can anyone help me with this problem?

Visitor

After the automatic update, all the tracks from My Library on the PC are gone about 2 weeks ago. At the time everything works on my iPhone and Web Player. Plan Premium Country USA Operating Syst...

AdamDamon

Spotify Star

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Playlist folder structure created on desktop is not reflected on mobile

I've ordered my playlists into folders using the web app. However, when I access My Library on my mobile phone (Android Spotify App) the order is all messed up. Playlists ending up in different folders, and folders that are within the wrong folders. ...

Visitor

I've ordered my playlists into folders using the web app. However, when I access My Library on my mobile phone (Android Spotify App) the order is all messed up. Playlists ending up in different folde...

367 Views

0 replies

1 likes

My Lib
  • 367 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution new song wont play or download

the new two songs released by J-Cole wont download or play not on windows or iphone. tries the 'notepad' solution from 2018- didnt work.the rest of the songs play good , no problems at all. adding one photo from mobile (iphone) please help me fix it....

Visitor

the new two songs released by J-Cole wont download or play not on windows or iphone. tries the 'notepad' solution from 2018- didnt work. the rest of the songs play good , no problems at all.  ...

Ivan

Spotify Legend

4388 Views

13 replies

8 likes

  • 4388 Views
  • 13 replies
  • 8 likes

My playlist does not appear to me, only to my friends who already follow it

PlanPremiumCountryBrazilOperating SystemWindows 10My Question or IssueI cannot see my playlist because she does not appear to me, only to my friends who already follow it. i tried to recover the playlist but it says its not deleted.

Newbie

Plan Premium Country Brazil Operating System Windows 10 My Question or Issue I cannot see my playlist because she does not appear to me, only to my friends who already follow it. i tried to re...

SoundShots

Composer

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Some tracks are unavailable in Russia, but I see playlists with the tracks’ names. Why is that? :(

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

SoundShots

Composer

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible for individual/few songs to also appear in Album view/panel?

So far it appears that things won't appear in the Album section unless the entire album is "liked." But what if I only like 1 song or a few songs out of a given album, is it still possible for these handful of songs to appear under their album in the...

Casual Listener

So far it appears that things won't appear in the Album section unless the entire album is "liked." But what if I only like 1 song or a few songs out of a given album, is it still possible for these ...

Ivan

Spotify Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Hörbuch verschwunden

Hallo, brauche Hilfe, mein Hörbuch von Jens Henrik Jensen, Oxen Triologie 1-3 ist plötzlich gelöscht und ich bin Mitten im Buch! Was kann ich machen? Kann mir jemand helfen?

Casual Listener

Hallo, brauche Hilfe, mein Hörbuch von Jens Henrik Jensen, Oxen Triologie 1-3 ist plötzlich gelöscht und ich bin Mitten im Buch! Was kann ich machen? Kann mir jemand helfen?      

Silvia67

Casual Listener

7949 Views

14 replies

1 likes

  • 7949 Views
  • 14 replies
  • 1 likes

Android App not saving followed artists

PlanPremiumCountryUSADevicePixel 4Operating SystemAndroid My Question or IssueFollowed artists are not saving from the mobile app. I have no idea how large of an impact this has had, but I've tried following various artists only to see my preferences...

Visitor

Plan Premium Country USA Device Pixel 4 Operating System Android    My Question or Issue Followed artists are not saving from the mobile app. I have no idea how large of an impact...

249 Views

0 replies

0 likes

  • 249 Views
  • 0 replies
  • 0 likes

Superuser Contribution Acccidentally deleted most of playlist

PlanFreeCountryUSDevice(Desktop)Operating System(Windows 10) My Question or IssueThis afternoon, I moved a couple CDs from an almost full playlist to one that was less cluttered. When I went to delete them from the original playlist, I somehow delete...

Casual Listener

Plan Free Country US Device (Desktop) Operating System (Windows 10)   My Question or Issue This afternoon, I moved a couple CDs from an almost full playlist to one that was less clutte...

HelloGammaRay

Casual Listener

381 Views

2 replies

0 likes

  • 381 Views
  • 2 replies
  • 0 likes

can't play music in my library

i can't play some songs, it's grey and i can't play it like other i can't found answer on that question

Visitor

i can't play some songs, it's grey and i can't play it like other i can't found answer on that question   

Billy-J

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Can someone help me find this song?

Its sung by a guy and the song is kind of slow, and he starts with the lyricstired, walking, sleeping, dreamingsomething like that and then he goes into the song its a song thats not that old and it sounds like a pop song but its really slow and its ...

Casual Listener

Its sung by a guy and the song is kind of slow, and he starts with the lyrics tired, walking, sleeping, dreaming something like that and then he goes into the song its a song thats not that old and...

207 Views

0 replies

0 likes

  • 207 Views
  • 0 replies
  • 0 likes

Unplayable song

PlanPremiumCountryBelarusDevicePC, Xiaomi Redmi Note 5 ProOperating SystemAndroid 9, Windows 10 My Question or IssueThe song (song) that was available recently isn't playable right now, but author says:"We checked, everyone's playing. Try to delete a...

Casual Listener

Plan Premium Country Belarus Device PC, Xiaomi Redmi Note 5 Pro Operating System Android 9, Windows 10   My Question or Issue The song (song) that was available recently isn't pla...

Billy-J

Spotify Star

877 Views

9 replies

0 likes

  • 877 Views
  • 9 replies
  • 0 likes

Solved!! 'Liked Songs' and 'Albums' don't properly sync across devices

In addition to that, 'Friend Activity' doesn't work as well. If it helps, my location is Russia. Please, don't get me wrong, but those issues are coming from Spotify itself, and not me. All users report same problems and are quite frustrated. Please ...

Casual Listener

In addition to that, 'Friend Activity' doesn't work as well.   If it helps, my location is Russia.   Please, don't get me wrong, but those issues are coming from Spotify itself, and not...

wikk

Music Fan

1984 Views

4 replies

3 likes

  • 1984 Views
  • 4 replies
  • 3 likes

Can Only Download Local Files From One PC

Hello, since I started using Spotify Premium in 2016 and my brother set the account up, I have not been able to load local files onto my phone from any device apart from the old MacBook Air we used to use, which has since been rendered obsolete.After...

Visitor

Hello, since I started using Spotify Premium in 2016 and my brother set the account up, I have not been able to load local files onto my phone from any device apart from the old MacBook Air we used t...

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

Superuser Contribution Me hice premium y perdí todo lo anterior!!!!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ivan

Spotify Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Liked Songs

Plan: StudentPremiumU.S. Device:iPhone 8iOS 13.6 My Question or IssueI have liked over a thousand songs from multiple albums but when I look at my "liked songs" playlist there are almost 200 songs missing. I don't want to "like all songs" in the arti...

Visitor

Plan: Student Premium U.S.   Device: iPhone 8 iOS 13.6   My Question or Issue I have liked over a thousand songs from multiple albums but when I look at my "liked songs" playlist t...

SoundShots

Composer

1082 Views

1 replies

1 likes

album
liked
liked songs
Liked Songs Playlist
  • 1082 Views
  • 1 replies
  • 1 likes

[desktop] Bug in artist name

PlanPremiumCountryIsrael DeviceOnePlusOperating SystemOxygen OS My Question or IssueThe artist name is Shlomo Artzi, and the list caption is best of Shomo Artzi. Not sure where to post a bug, hopefully here is fine

Visitor

Plan Premium Country Israel   Device OnePlus Operating System Oxygen OS   My Question or Issue The artist name is Shlomo Artzi, and the list caption is best of Shomo Artzi. &nbs...

501 Views

0 replies

0 likes

  • 501 Views
  • 0 replies
  • 0 likes

Superuser Contribution Updated device

Hello, I have recently updated my mobile phone, previously I had added songs from my computer to my Spotify account. I used to be able to play these on my old phone. I have recently upgraded my phone. I can see the playlist but the song i have added ...

Visitor

Hello, I have recently updated my mobile phone, previously I had added songs from my computer to my Spotify account. I used to be able to play these on my old phone. I have recently upgraded my phone...

Ivan

Spotify Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes