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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301032 Views

96 replies

90 likes

  • 301032 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mum97

Newbie

164429 Views

237 replies

44 likes

  • 164429 Views
  • 237 replies
  • 44 likes

Solved!!Superuser Contribution One year of songs "liked" have vanished o_O

Plan : FamilyCountry France Device : iPhone SE (2016) and Macbook Pro 16"Operating System : Last ones, up to date. My Question or Issue Hi there, All the songs I've "liked" since last september have disappeared. That's... it.I don't think I've done a...

Casual Listener

Plan : Family Country France   Device : iPhone SE (2016) and Macbook Pro 16" Operating System : Last ones, up to date.   My Question or Issue   Hi there,   All...

Xenia

Moderator

679 Views

1 replies

0 likes

Other
  • 679 Views
  • 1 replies
  • 0 likes

Recommended songs for Liked Songs "playlist"

Hi, I'm new to Spotify and am confused by "Liked Songs". I've imported my playlists from Apple Music and at the bottom of each playlist there is "Recommended Songs. Based on the songs in this playlist". This is great! However, I don't have this optio...

Visitor

Hi, I'm new to Spotify and am confused by "Liked Songs".   I've imported my playlists from Apple Music and at the bottom of each playlist there is "Recommended Songs.  Based on the songs ...

MartinStoichkov

Community Legend

4858 Views

1 replies

2 likes

  • 4858 Views
  • 1 replies
  • 2 likes

Solved!! Chick Corea Elektric Band

I really cant understand why Beneath the Mask and Paint the World albums aren't there. Especially Beneath the Mask since that album is on Spotify but only 2 songs are available, others are grayed out. And Mafia's soundtrack is grayed out too.

Casual Listener

I really cant understand why Beneath the Mask and Paint the World albums aren't there. Especially Beneath the Mask since that album is on Spotify but only 2 songs are available, others are grayed out...

charliedaniels7

Casual Listener

2279 Views

2 replies

3 likes

  • 2279 Views
  • 2 replies
  • 3 likes

Superuser Contribution Liked songs playlist

PlanPremiumCountryUSADeviceiPhone XR Operating SystemiOS 13 My Question or IssueI have a couple hundred songs in my liked playlist and I wanna delete them all at once. I’ve tried the ctrl-a method to Select all and delete and it did absolutely nothin...

Visitor

  Plan Premium Country USA Device iPhone XR  Operating System iOS 13   My Question or Issue I have a couple hundred songs in my liked playlist and I wanna delete them all at...

Mario

Spotify Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving downloads to SD card failed, now library on phone is out of sync

PlanPremiumCountryUnited States of America DeviceLG G7 ThinQ LM-G710ULMOperating SystemAndroid 9 (Kernel 4.9.112) My Question or IssueI was in the middle of moving my downloads from my 64GB internal storage to my 128 GB SD card when I lost my data co...

Regular

Plan Premium Country United States of America   Device LG G7 ThinQ LM-G710ULM Operating System Android 9 (Kernel 4.9.112)   My Question or Issue I was in the middle of moving my ...

Reaper_EXE

Casual Listener

2398 Views

10 replies

2 likes

  • 2398 Views
  • 10 replies
  • 2 likes

Local music on computer becomes unavailable on phone

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S6My Question or IssueI listen to local mp3's on Spotify desktop, which are on playlists that I sync to my phone. However, soon after syncing, some of the files grey out on my phone so that when the...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S6 My Question or Issue I listen to local mp3's on Spotify desktop, which are on playlists that I sync to my phone. However, soon after...

Billy-J

Spotify Star

558 Views

2 replies

0 likes

local files
syncing
  • 558 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to delete Empty Spotify playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is a blank playlist that is listed in my library- No cover image or content. Playlist i...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There i...

Ivan

Spotify Legend

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Delete songs from a playlist that are in a different list?

hi, i have a playlist which holds songs that are in another playlist as well, so they are "duplicate". is there any way to delete just those duplicate songs within one playlist?

Casual Listener

hi, i have a playlist which holds songs that are in another playlist as well, so they are "duplicate". is there any way to delete just those duplicate songs within one playlist?

OneByBoo

Roadie

728 Views

1 replies

0 likes

  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution deleting album from favourite albums does not delete all songs from favourite songs

i have an issue with the favourites... i opened another discussion, maybe i am using spotify the wrong way... idk to this topic:i have downloaded audio books > these appear now at my favourite albums and my favourite songs (both of which i dont like ...

Casual Listener

i have an issue with the favourites... i opened another discussion, maybe i am using spotify the wrong way... idk   to this topic: i have downloaded audio books > these appear now at my fa...

Mario

Spotify Legend

1040 Views

1 replies

0 likes

  • 1040 Views
  • 1 replies
  • 0 likes

Superuser Contribution downloads added automatically to favourites - i don't want :)

Hello peops,i am wondering:when i download any albums on my mobile (especially audio books for long roadtrips!) they are added automatically to my favourite songs/albums.i don't want this!i want to listen occasionally to my "playlist" favourite songs...

Casual Listener

Hello peops, i am wondering: when i download any albums on my mobile (especially audio books for long roadtrips!) they are added automatically to my favourite songs/albums. i don't want this! i w...

tofusteak

Visitor

2289 Views

6 replies

6 likes

  • 2289 Views
  • 6 replies
  • 6 likes

Superuser Contribution Doesn't give me 30 minutes of ad-free music anymore

PlanFreeCountryUSADeviceiPhone X My Question or IssueThe other day, I was listening to music and I got the ad that said to watch a video to get 30 minutes of ad-free music and I clicked no thanks because at the moment I was only going to play one mor...

Casual Listener

Plan Free Country USA Device iPhone X   My Question or Issue The other day, I was listening to music and I got the ad that said to watch a video to get 30 minutes of ad-free music and I ...

hbwriley

Casual Listener

6898 Views

2 replies

0 likes

  • 6898 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unplayable song

Hi,I wonder why I saw gray song at the song I was looking for. It was strange because I already log out then log in again but it still can't be played. I don't know what's happened but I hope you can fix it fast because I already pay monthly for it. ...

Newbie

Hi, I wonder why I saw gray song at the song I was looking for. It was strange because I already log out then log in again but it still can't be played. I don't know what's happened but I hope you c...

Ivan

Spotify Legend

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

random blank playlists

PlanPremiumCountryUSADeviceiPhone 11 proOperating SystemiOS 13 My Question or Issuewhen i add songs into playlists, there’s a whole list of random blank saved playlists and i can’t add to them or see them   

Casual Listener

Plan Premium Country USA Device iPhone 11 pro Operating System iOS 13   My Question or Issue when i add songs into playlists, there’s a whole list of random blank saved playlists and i...

kathyn

Casual Listener

861 Views

2 replies

0 likes

  • 861 Views
  • 2 replies
  • 0 likes

Can't play downloaded songs.

I have songs from bandcamp. They are on my phone. Apparently, Spotify doesn't care about its customers because in 2020 we still don't have the basic functionality of playing music stored on the same device the app is installed on. So I jumped through...

Casual Listener

I have songs from bandcamp.  They are on my phone.  Apparently, Spotify doesn't care about its customers because in 2020 we still don't have the basic functionality of playing music stored ...

492 Views

0 replies

0 likes

  • 492 Views
  • 0 replies
  • 0 likes

Lyrics

PlanPremiumCountryMexico DeviceSamsung galaxy note 8Operating SystemAndroid 9.0 My Question or IssueIt's a problem, when I put the Lyrics in full screen, I look at them for a few seconds and when I look at the real world I have vision problems, if th...

Newbie

Plan Premium Country Mexico    Device Samsung galaxy note 8 Operating System Android 9.0   My Question or Issue It's a problem, when I put the Lyrics in full screen, I look ...

500 Views

0 replies

0 likes

  • 500 Views
  • 0 replies
  • 0 likes

Superuser Contribution I unfollowed a secret playlist, why is it that I can still see it on my feed?

I have unfollowed and removed the playlist from my library, why is it that I can still see the playlist under my "Heavy Rotation". If someone unfollows one of my secret playlists can they still see it every time I update it? Because that is the case ...

Visitor

I have unfollowed and removed the playlist from my library, why is it that I can still see the playlist under my "Heavy Rotation". If someone unfollows one of my secret playlists can they still see i...

Mario

Spotify Legend

1396 Views

1 replies

0 likes

  • 1396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files & missing folders

PlanPremiumCountryUKDeviceLenovo AIO700 Desktop PCOperating SystemWindows 10 My Question or IssueI have my music collection on a HDD disk attached by USB to PC. Using the Spotify desktop app, I have the external HDD mapped to local files - working fi...

Casual Listener

Plan Premium Country UK Device Lenovo AIO700 Desktop PC Operating System Windows 10   My Question or Issue I have my music collection on a HDD disk attached by USB to PC. Using the Spo...

roghar55

Casual Listener

994 Views

2 replies

0 likes

  • 994 Views
  • 2 replies
  • 0 likes

Last played artists feature not working

My Question or IssueThis issue was already brought up on 2019-07-04 by Wordflow, they were responded with ‘the tech team has been working on this backstage and it should now be fixed for everyone.’, keep up to date, refresh etc for it to work. The la...

Newbie

My Question or Issue This issue was already brought up on 2019-07-04 by Wordflow, they were responded with ‘the tech team has been working on this backstage and it should now be fixed for every...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Solved!! I Want To Complain

I really hope someone from Spotify sees this, and not just other users. First of all, I want to complain about being forced to post in a community. I find it ironic that I pay you for a service, yet when I have a problem I have to ask people who don'...

Casual Listener

I really hope someone from Spotify sees this, and not just other users. First of all, I want to complain about being forced to post in a community. I find it ironic that I pay you for a service, yet ...

evy6i0zghd380re67e4j

Newbie

3608 Views

5 replies

6 likes

complaint
disappearing
service
  • 3608 Views
  • 5 replies
  • 6 likes

all my liked songs/albums and followed artists disappeared

after if downgraded from premium to free all my liked songs and albums disappeared i cant find my followed artists either all the playlists i made are also empty

Casual Listener

after if downgraded from premium to free all my liked songs and albums disappeared i cant find my followed artists either all the playlists i made are also empty  

user-removed

Not applicable

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes