Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Archiefs
  • Visitor
  • 9525 Views
  • 9 replies
  • 14 likes
  • 9525 Views
  • 9 replies
  • 14 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • ToneBaloney
  • Newbie
  • 6075 Views
  • 17 replies
  • 19 likes
  • 6075 Views
  • 17 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 94212 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 94212 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • liveqube
  • Casual Listener
  • 236534 Views
  • 1148 replies
  • 42 likes
  • 236534 Views
  • 1148 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3236 Views
  • 1 replies
  • 2 likes
  • 3236 Views
  • 1 replies
  • 2 likes

Download saved albums for offline listening

PlanPremiumCountryTurkeyDeviceLaptop PCOperating SystemWindows 10 My Question or IssueLast month, I was on a Linux Machine, on Debian 10 Buster to be precise. It was amazing because it allowed me to download my saved Albums for offline listening. Yet...

  • Casual Listener
  • Plan Premium Country Turkey Device Laptop PC Operating System Windows 10   My Question or Issue Last month, I was on a Linux Machine, on Debian 10 Buster to be precise. It was amazing ...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

My music keeps switching automatically to song I have never listened to

This has been ongoing for about a week now. I try playing a song on my playlist and it plays for about 5 seconds, then it randomly switches to like white noise music. I have already tried the "sign out of everywhere" option and have also changed my p...

  • Visitor
  • This has been ongoing for about a week now. I try playing a song on my playlist and it plays for about 5 seconds, then it randomly switches to like white noise music. I have already tried the "sign o...
  • Emilia_8
  • Community Legend
  • 1995 Views
  • 1 replies
  • 0 likes
  • 1995 Views
  • 1 replies
  • 0 likes

Download maximum message despite just 11k songs

I’m on Premium plan. iPhone 8 Plus. Latest iOS as of today. Have loads of space left on my device, more than 50 GB. My account is registered via Singapore (my home), but I currently live in Canada.I also use Spotify on my Mac mini and Mac Air, but no...

  • Music Fan
  • I’m on Premium plan. iPhone 8 Plus. Latest iOS as of today. Have loads of space left on my device, more than 50 GB. My account is registered via Singapore (my home), but I currently live in Can...
  • OneByBoo
  • Roadie
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific Cross fade on playlists

PlanFamilyCountryU.S. DeviceGalaxy Note 9, PC, (Windows 10)Operating SystemWindows 10, Android, My Question or IssueCan I put in my own personal fade on a playlist like how on "I Love My 90's Hip-Hop" there are fades between songs specifically for th...

  • Visitor
  •   Plan Family Country U.S.  Device Galaxy Note 9, PC, (Windows 10) Operating System Windows 10, Android,    My Question or Issue Can I put in my own personal fade on a ...
  • 308 Views
  • 0 replies
  • 1 likes
  • 308 Views
  • 0 replies
  • 1 likes

Solved!! play in order or randomly? it never ends!

PlanPremiumCountryUSADeviceAcer Laptop windows 10 / LG K8+ Android smartphoneOperating Systemandroid / windows 10 My Question or Issuehey you guys. have you figured this out yet!? Nowadays, which is 3-4 weeks after I posted my final *supposed* soluti...

  • Gig Goer
  • Plan Premium Country USA Device Acer Laptop windows 10 / LG K8+ Android smartphone Operating System android / windows 10   My Question or Issue hey you guys.   have you figur...
  • ajetrumpet
  • Gig Goer
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution artists subsription

PlanPremiumCountryFranceDeviceiPhone X My Question or Issuehi team,my problem is that when i quit the app some artists subscriptions are cancelled(always the same for the moment),sorry for my bad english and can you help me ?Thanks.

  • Visitor
  •   Plan Premium Country France Device iPhone X     My Question or Issue hi team,my problem is that when i quit the app some artists subscriptions are cancelled(always the same...
  • user-removed
  • Not applicable
  • 740 Views
  • 10 replies
  • 0 likes
  • 740 Views
  • 10 replies
  • 0 likes

Local music on all platforms

PlanPremiumCountryUnited StatesDevicePlaystation 4, PCOperating SystemWindows 10My Question or IssueCan we get a feature that allows us to listen to local music on all platforms like being able to add music to custom playlists and be able to play the...

  • Visitor
  • Plan Premium Country United States Device Playstation 4, PC Operating System Windows 10 My Question or Issue Can we get a feature that allows us to listen to local music on all platforms lik...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

My playlist has been erased

Hi, I upgraded to spotify premium today but my original playlist has been erased? Would I be able to get it back onto my premium account? Thanks

  • Visitor
  • Hi,  I upgraded to spotify premium today but my original playlist has been erased?  Would I be able to get it back onto my premium account?  Thanks 
  • eltoch
  • Composer
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Unsual Activity

PlanPremiumCountryCyprusOperating SystemAndroid My Question or IssueFor a time now I am being subscribed to playlists without my knowledge . In addition, occasionally my spotify account streams on an unknown chromecast device.

  • Visitor
  • Plan Premium Country Cyprus Operating System Android    My Question or Issue For a time now I am being subscribed to playlists without my knowledge . In addition, occasionally my sp...
  • Emilia_8
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Liked Songs section empty

PlanFreeCountry DeviceDellOperating SystemWindows 7 My Question or IssueI was trying to go into the section in my library where all of my liked songs are, but it keeps saying that I have no liked songs. If I go into my playlists I can see that I have...

  • Casual Listener
  • Plan Free Country   Device Dell Operating System Windows 7   My Question or Issue I was trying to go into the section in my library where all of my liked songs are, but it keeps s...
  • 544 Views
  • 0 replies
  • 0 likes
  • 544 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution App freezes on Redmi Note 8 Pro

PlanPremiumCountryUruguayDeviceRedmin Note 8 ProOperating SystemAndroid P My Question or IssueLike many other users, I own a Xiaomi Redmi Note 8 Pro and the app freezes when touching any of the 3 buttons menu on the app.TBH This is really annoying, s...

  • Casual Listener
  • Plan Premium Country Uruguay Device Redmin Note 8 Pro Operating System Android P   My Question or Issue Like many other users, I own a Xiaomi Redmi Note 8 Pro and the app freezes ...
  • ohmann
  • Visitor
  • 21230 Views
  • 33 replies
  • 95 likes
  • 21230 Views
  • 33 replies
  • 95 likes

Superuser Contribution Downloaded songs not appearing in music library

PlanPremiumCountryUnited StatesDeviceiPhone 8, PCOperating System(iOS 13.2.3, Windows 10 My Question or IssueI recently made a new Spotify account and put some of the music I wanted to carry over onto a playlist to download it onto my new Spotify. wh...

  • Visitor
  •   Plan Premium Country United States Device iPhone 8, PC Operating System (iOS 13.2.3, Windows 10   My Question or Issue I recently made a new Spotify account and put some of the...
  • Petya
  • Community Legend
  • 1735 Views
  • 1 replies
  • 1 likes
  • 1735 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution HOW DO I LISTEN TO SONGS ON MY PLAYLIST OFFLINE?

Sorry = this is probably one of a gabillion identical questions - but, I can't find a single simple answer to this question. Can you please explain it to me like I am a 5 year? > I upgraded to Premium. I listen on my Phone. I have playlists. I marked...

  • Casual Listener
  • Sorry = this is probably one of a gabillion identical questions - but, I can't find a single simple answer to this question.   Can you please explain it to me like I am a 5 year?   >...
  • Petya
  • Community Legend
  • 629599 Views
  • 9 replies
  • 2 likes
  • 629599 Views
  • 9 replies
  • 2 likes

Superuser Contribution Actually RANDOM shuffle and public library

PlanFamily Premium (3 years and counting)CountryEstoniaDeviceAlmost everything you can imagine because of family plan.Operating System(All (most) the platforms you have to offer (iOS, Android, Windows, Mac, SamsungTV, Linux etc) My Question or IssueI...

  • Casual Listener
  • ...unction implemented, instead of the few cents your algorithms may earn you. About the second feature Why can't I still make my main library public? This is also a problem that has been pointed out s...
  • teet_a
  • Casual Listener
  • 1002 Views
  • 2 replies
  • 1 likes
  • 1002 Views
  • 2 replies
  • 1 likes

Empty library!!

PlanPremiumCountryItalyDeviceSamsung Galaxy A5Operating SystemAndroidMy Question or IssueHi, my library is completely empty (2 songs out of 500) all my songs are missing! The last time I logged in Spotify asked me email and password, don't know why. ...

  • Visitor
  • Plan Premium Country Italy Device Samsung Galaxy A5 Operating System Android My Question or Issue Hi, my library is completely empty (2 songs out of 500) all my songs are missing! The last t...
  • OneByBoo
  • Roadie
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

2019 Wrapped full of songs I never listened to.

PlanFamily/PremiumCountryUnited KingdomDeviceAllOperating SystemAll My Question or IssueSo for the last year I, like many others, have been spammed with password reset emails - I presume from someone trying to access my account. Following the advice ...

  • Newbie
  • Plan Family/Premium Country United Kingdom Device All Operating System All   My Question or Issue So for the last year I, like many others, have been spammed with password reset emails...
  • eltoch
  • Composer
  • 1333 Views
  • 1 replies
  • 0 likes
  • 1333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs from an album not appearing in my playlist

PlanPremiumCountryUSADeviceWindows and iPhone 7Operating SystemiOS 13.3 and Windows 10 (latest version) My Question or IssueSo I am adding songs from the album "Your Name" by RADWIMPS and it is not showing up on my playlist even if I add them more th...

  • Visitor
  • Plan Premium Country USA Device Windows and iPhone 7 Operating System iOS 13.3 and Windows 10 (latest version)   My Question or Issue So I am adding songs from the album "Your Name" by...
  • Mario
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search bar opinion

Hello, I'm not having an issue with anything more of just a suggestion. I don't know how many people have close to two thousand liked songs, but I think it would be amazing if the search bar for finding a song quickly was always on the top in the pla...

  • Newbie
  • Hello, I'm not having an issue with anything more of just a suggestion. I don't know how many people have close to two thousand liked songs, but I think it would be amazing if the search bar for find...
  • Mario
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution ALBUMS: saved albums/sorted by artist/filter field

Here's a problem I discovered with Spotify's search function, relative to ALBUMS, and am wondering if anyone else has come across this as well. I'll give a real life example prefaced by the following: I save a lot of albums.* Suppose I click on ALBUM...

  • Gig Goer
  • Here's a problem I discovered with Spotify's search function, relative to ALBUMS, and am wondering if anyone else has come across this as well.  I'll give a real life example prefaced by the fol...
  • Mario
  • Spotify Legend
  • 1669 Views
  • 5 replies
  • 0 likes
  • 1669 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution trouble building playlist and library oddness

Premium planUSASamsung Galaxy A10C Phone/ Google Home DeviceWindows 10 This is probably me being stupid...but I'm having the **bleep** of a problem attempting to build a new playlist and suspect I'm doing something incorrect. I name the playlist and ...

  • Casual Listener
  • Premium plan USA Samsung Galaxy A10C Phone/ Google Home Device Windows 10    This is probably me being stupid...but I'm having the **bleep** of a problem attempting to build a new play...
  • Mario
  • Spotify Legend
  • 498 Views
  • 3 replies
  • 0 likes
  • 498 Views
  • 3 replies
  • 0 likes