Music videos don't load; Unable to switch back to audio after accidentally turning on music video.

[Pansarankan]

Plan

Premium

Country

Sweden

Device

2021 laptop

Operating System

Windows

My Question or Issue

I accidentally hit "switch to music video" on the desktop app. But no music videos will load, so neither will the switch button. In MV mode, spotify apparently refuses to play the audio if the video isn't loading, which it's not, and my spotify account is therefore effectively softlocked and unable to play any song that has a music video. I have scoured the internet for a solution, and found nothing. I've had spotify for fifteen years, and am kind of surprised at not being able to find a solution.

[AlejaR]

Hey there @Pansarankan,

Thanks for posting here in the Community and welcome.

We'd recommend you perform a clean reinstall of the app on the affected device. That way, you can make sure you're running the latest available version of the app and that the stored cache is not leading to this behavior.

If issues persist afterwards, we'd like to gather some additional info. Please send us:

• The OS version your computer is running.
• The exact Spotify version you're running.
• Do you notice any difference if you switch the internet connection you're using? If possible, you can create a hotspot on your phone to connect your computer.

Keep us in the loop!

[rlnt]

This is such bad advice. Why would a reinstall be required if a user turns on a feature Spotify itself provides with no option to turn it back off? This just shows bad UX within the app once again. A service Spotify provides doesn't load, and you can't turn off the feature anymore, which completely locks your app. Very nice.