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My account doesn't have all the features that are available to everyone

My account doesn't have all the features that are available to everyone

Plan

Premium

Country
Germany

Device

Any mobile device

 

My Question or Issue

Hello. I have a problem.

My account doesn't have all the features that are available to everyone.

The "Recently played" tab has no grouping into playlists, albots, artists, etc.;
The "Liked songs" tab has been downgraded and now has an OLD spotify design that has been replaced for a long time;
There is no section on the main page where they write "Good afternoon", "Good evening", etc.

No reinstalling, cleaning, updating, vpn, etc. does not help.

This is observed ONLY on my account, the device does not matter, other accounts on my phone do not have similar problems (I tested both free and premium accounts).

And these are not test functions. All of the above elements exist for a long time.

I have attached some screenshots with problem areas.

Please help me. I don't believe the only solution is to create a new account.

IMG_20220503_013628.jpg
IMG_20220503_013831.jpg
IMG_20220503_013925.jpg
Reply
1 Reply

Hey @AgutinVBoy,

 

We've checked this on our end and it's expected behavior.

 

We're always testing things by adding or removing features to make Spotify better overall and we’re constantly aiming to improve our features. This also means, that some users may see a different user interface on the app and don't have access to certain features yet, while others do.

 

You can read more about how your feedback reaches Spotify here.

 

Once again - thanks for the feedback, we appreciate it. Let us know if we can help you with anything else.

 

Hope this helps,

 

Cheers!

DianModerator
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