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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3090 Views
  • 49 replies
  • 2 likes
  • 3090 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • ArinBlackheart
  • Regular
  • 9809 Views
  • 249 replies
  • 12 likes
  • 9809 Views
  • 249 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 815 Views
  • 1 replies
  • 0 likes
  • 815 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Redeem Giftcard

On July 4th, we bought two $10 dollar Spotify gift cards at the self checkout section, and when we tried to redeem it we got a pop up saying "something went wrong." Two days later, we tried inputting the code again but it stated the same thing. We ta...

  • Casual Listener
  • On July 4th, we bought two $10 dollar Spotify gift cards at the self checkout section, and when we tried to redeem it we got a pop up saying "something went wrong." Two days later, we tried inputting...
  • jueunbug
  • Casual Listener
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

Artist no longer available?

Plan: PremiumCountry: AustriaDevice: Galaxy S7 Edge My Question or Issue: I have been listening to the audio books of "Rita Falk" from time to time. There were more than 10 books of this artist online. Suddenly I can't find the artist anymore, also a...

  • Newbie
  • Plan: Premium Country: Austria Device: Galaxy S7 Edge     My Question or Issue: I have been listening to the audio books of "Rita Falk" from time to time. There were more than 10...
  • OneByBoo
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Artist
    deleted
    Not Available
    rita falk
  • 260 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Dislike button lost?

Hi, Due to some training at home I have played some of those tabata songs which are now annoyingly ruining my daily mixes. I've searched and found there should be a button to prevent an artist from playing in the daily mix, but can't seem to find it....

  • Casual Listener
  • Hi,   Due to some training at home I have played some of those tabata songs which are now annoyingly ruining my daily mixes. I've searched and found there should be a button to prevent an arti...
  • Joel-M
  • Composer
  • 196 Views
  • 3 replies
  • 1 likes
  • All Platforms
    Playlists
  • 196 Views
  • 3 replies
  • 1 likes

Superuser Contribution "Steal the base" By scatman john isnt available in my country

Back to the Minors is a american film and for some reason even though im in America i cant listen to the song. any help?

  • Visitor
  • Back to the Minors is a american film and for some reason even though im in America i cant listen to the song. any help?  
  • Ivan
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • scat singing
  • 237 Views
  • 1 replies
  • 0 likes

"Chick Corea Akoustic Band" disappeared

PlanPremiumCountryItalyDeviceAllOperating SystemAll My Question or IssueThe album "Chick Corea Akoustic Band" disappeared. I cannot find it anymore in the search. It is still in my saved albums, but if I open it, almos all the songs are grayed out (s...

  • Music Fan
  • Plan Premium Country Italy Device All Operating System All   My Question or Issue The album "Chick Corea Akoustic Band" disappeared. I cannot find it anymore in the search. It is still...
  • Omri2
  • Visitor
  • 777 Views
  • 2 replies
  • 2 likes
  • 777 Views
  • 2 replies
  • 2 likes

Wrapped experience/playlist inaccuracy

My Question or IssueI’ve been unsatisfied with the last couple of results from Spotify’s Wrapped experience. I have a Last.fm account and considering Spotify is where I listen to all of my music, it’s pretty easy to clock the inaccuracy. I searched o...

  • Casual Listener
  • My Question or Issue I’ve been unsatisfied with the last couple of results from Spotify’s Wrapped experience. I have a Last.fm account and considering Spotify is where I listen to all of my music, i...
  • azevedopedro
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

Now that we have unlimited likes, I can't play songs from my Liked Songs playlist

PlanPremiumCountry - USA Device(iPhone 11, iPad, Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueI now have over 40,000 liked songs, but I cannot play any from any device from the Liked Songs library. Help?

  • Regular
  • Plan Premium Country - USA   Device (iPhone 11, iPad, Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue I now have over 40,000 liked songs, but I cannot play...
  • OneByBoo
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

One Account Multiple Device, different problem

PlanPremiumCountryIndonesiaDevice(Macbook pro 2017, Samsung galaxy note 10, Samsung galaxy tab A8 2020)Operating System(Android 10, Mac OS Catalina) My Question or IssueIm premium family user,my account connect to my 3 device, smartphone, tablet & la...

  • Visitor
  • Plan Premium Country Indonesia Device (Macbook pro 2017, Samsung galaxy note 10, Samsung galaxy tab A8 2020) Operating System (Android 10, Mac OS Catalina)   My Question or Issue Im pr...
  • OneByBoo
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

All albums gone?

PlanPremiumCountry DevicehuaweiOperating SystemAndroid My Question or IssueI was listening to some music and favourited a song, but there was a pop up that said my liked songs was full and that I needed to delete some. I went to do that, deleted 1 al...

  • Visitor
  •   Plan Premium Country   Device huawei Operating System Android   My Question or Issue I was listening to some music and favourited a song, but there was a pop up that said ...
  • OneByBoo
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

My friend can't add songs to collab playlist even though she follows it and me

PlanFreeCountryUnited StatesDeviceMobile android phone and chromebook laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do i fix this my friend follow the collab playlist it says she can add songs but when she trie...

  • Visitor
  • Plan Free Country United States Device Mobile android phone and chromebook laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do i fix this...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Solved!! I listen to music before going to bed, but now my no repeat and 2 daily mixes are with game OSTs

PlanPremiumCountryBrazilDevicePCOperating SystemWindows 10 My Question or IssueIs there any way to hear music anonymously? I usually listen to music before going to bed, but I don't want my playlist to be messed up by game OSTs

  • Visitor
  •   Plan Premium Country Brazil Device PC Operating System Windows 10   My Question or Issue Is there any way to hear music anonymously? I usually listen to music before going to b...
  • Emilia_8
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I empty the complete "My songs" list?

MoinHow can I empty the complete "My songs" list? No deleting each song individually! Someone hijacked my account and saved over 900 songs there.

  • Visitor
  •   Moin How can I empty the complete "My songs" list? No deleting each song individually! Someone hijacked my account and saved over 900 songs there.
  • user-removed
  • Not applicable
  • 354 Views
  • 4 replies
  • 0 likes
  • 354 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution One year of songs "liked" have vanished o_O

Plan : FamilyCountry France Device : iPhone SE (2016) and Macbook Pro 16"Operating System : Last ones, up to date. My Question or Issue Hi there, All the songs I've "liked" since last september have disappeared. That's... it.I don't think I've done a...

  • Casual Listener
  • Plan : Family Country France   Device : iPhone SE (2016) and Macbook Pro 16" Operating System : Last ones, up to date.   My Question or Issue   Hi there,   All...
  • Xenia
  • Moderator
  • 392 Views
  • 1 replies
  • 0 likes
  • Other
  • 392 Views
  • 1 replies
  • 0 likes

Spotify Playlist Shuffle is extremely poor, but I found an external temporary solution

Everyone knows by now the state of Spotify's 'shuffle' and how it doesn't actually shuffle an entire playlist. When I discovered that was happening, I found this service that does everything right about shuffling. It provides different algorithms for...

  • Casual Listener
  • Everyone knows by now the state of Spotify's 'shuffle' and how it doesn't actually shuffle an entire playlist. When I discovered that was happening, I found this service that does everythin...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

I recently played a playlist that I liked and now it's gone from my history

I recently played someone else's playlist from just browsing through random playlists from the search feed and I went to go find the playlist again... and it's gone from my recently played. Any way I could find the playlist again? I don't know the pe...

  • Casual Listener
  • I recently played someone else's playlist from just browsing through random playlists from the search feed and I went to go find the playlist again... and it's gone from my recently played. Any way I...
  • user-removed
  • Not applicable
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesn't give me 30 minutes of ad-free music anymore

PlanFreeCountryUSADeviceiPhone X My Question or IssueThe other day, I was listening to music and I got the ad that said to watch a video to get 30 minutes of ad-free music and I clicked no thanks because at the moment I was only going to play one mor...

  • Casual Listener
  • Plan Free Country USA Device iPhone X   My Question or Issue The other day, I was listening to music and I got the ad that said to watch a video to get 30 minutes of ad-free music and I ...
  • hbwriley
  • Casual Listener
  • 6486 Views
  • 2 replies
  • 0 likes
  • 6486 Views
  • 2 replies
  • 0 likes

Account Hacked. All Playlists Gone. Help!

Plan PremiumCountry US Device iPhone 8Operating System iOS 10 My Question or IssueMy account has been hacked and playlists are all gone. I tried to restore them but I couldn’t scroll back in time far enough. The hacks obviously came a long time ago. ...

  • Visitor
  • Plan  Premium Country US   Device iPhone 8 Operating System iOS 10   My Question or Issue My account has been hacked and playlists are all gone. I tried to restore them ...
  • Billy-J
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Can't listen to artist.

https://open.spotify.com/artist/0A7d0PJxaLO7CGI94ht6PX?si=IJTprdxkSU6Jey5lAkiZEgIn Ireland and I can't seem to listen to this artist. Have premium subscription but it won't let me. Why add artist I don't have access too. Grrr

  • Visitor
  • https://open.spotify.com/artist/0A7d0PJxaLO7CGI94ht6PX?si=IJTprdxkSU6Jey5lAkiZEg In Ireland and I can't seem to listen to this artist. Have premium subscription but it won't let me. Why add artist I...
  • Billy-J
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Downloaded (offline) songs not available in a different account on the same device.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium duoCountryRSADeviceSamsung note 5Operating SystemAndroid ??? My Question or IssueMy wife and I signed up for the duo pre...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium duo Country RSA Device Samsung note 5 Operating System And...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Solved!! I Want To Complain

I really hope someone from Spotify sees this, and not just other users. First of all, I want to complain about being forced to post in a community. I find it ironic that I pay you for a service, yet when I have a problem I have to ask people who don'...

  • Casual Listener
  • I really hope someone from Spotify sees this, and not just other users. First of all, I want to complain about being forced to post in a community. I find it ironic that I pay you for a service, yet ...
  • OneByBoo
  • Community Legend
  • 995 Views
  • 4 replies
  • 4 likes
  • complaint
    disappearing
    service
  • 995 Views
  • 4 replies
  • 4 likes