Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • gordonHorry566
  • Casual Listener
  • 69539 Views
  • 55 replies
  • 43 likes
  • Connect
    JAM
  • 69539 Views
  • 55 replies
  • 43 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • nickdeb
  • Newbie
  • 219748 Views
  • 1127 replies
  • 41 likes
  • 219748 Views
  • 1127 replies
  • 41 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3042 Views
  • 1 replies
  • 2 likes
  • 3042 Views
  • 1 replies
  • 2 likes

Random music playing in my account

Premium subscriber of 10 years and never had this issue. It has rendered your product completely UNUSABLE and is driving me INSANE. PLEASE HELP No matter what playlist I play, private or public, it randomly keeps getting interrupted and random music ...

  • Casual Listener
  • Premium subscriber of 10 years and never had this issue. It has rendered your product completely UNUSABLE and is driving me INSANE. PLEASE HELP   No matter what playlist I play, private or public...
  • AdamDam
  • Spotify Star
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Solved!! Hey, I have a question. I made a public Spotify playlist, but its not showing up when searching!

I made a spotify playlist and no one can search it up. I made sure that it is public. Please help!

  • Casual Listener
  • I made a spotify playlist and no one can search it up. I made sure that it is public. Please help!
  • user-removed
  • Not applicable
  • 872 Views
  • 3 replies
  • 0 likes
  • 872 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs keep redownloading

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S20 FE My Question or Issue Since I moved to my new phone, all my songs keep redownloading daily, using up my data. I also have a playlist with local files, which becomes unavailable everytime this happen...

  • Regular
  •   Plan Premium Country Belgium Device Samsung Galaxy S20 FE     My Question or Issue       Since I moved to my new phone, all my songs keep redownloading da...
  • CarlosE
  • Moderator
  • 453 Views
  • 7 replies
  • 0 likes
  • 453 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Podcast Follows Not Working and Library Not Syncing.

PlanPremiumUSA DeviceSamsung Galaxy ExpressOperating SystemAndroid 9 My Question or IssueWhen I search for podcast I want to Follow on the mobile app, the Follow button doesn't work. In my Library, it only shows and adds the podcasts I've been follow...

  • Casual Listener
  • Plan Premium USA   Device Samsung Galaxy Express Operating System Android 9   My Question or Issue When I search for podcast I want to Follow on the mobile app, the Follow bu...
  • CarlosE
  • Moderator
  • 736 Views
  • 5 replies
  • 0 likes
  • 736 Views
  • 5 replies
  • 0 likes

Superuser Contribution How do I find how many other podcasts are in my category? Podcast Analytics

PlanFree/PremiumCountryAustraliaDeviceMacbook ProOperating SystemiOS 10 My Question or IssueHello! I received my podcast 2020 wrapped for podcast analytics and in it my podcast was given a rank out of other science podcasts in Australia. However I ca...

  • Visitor
  • Plan Free/Premium Country Australia Device Macbook Pro Operating System iOS 10   My Question or Issue Hello! I received my podcast 2020 wrapped for podcast analytics and in it my podca...
  • Alex
  • Spotify Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • Free
    Other
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Playlists] Add Instrumental playlists to the Instrumental Genre

When I search “instrumental” I see that Spotify has a lot of playlists with the word “instrumental” in the title (not including user-created playlists), but the “Instrumental” genre only has 8 playlists. Can you add the rest of your Instrumental play...

  • Newbie
  • When I search “instrumental” I see that Spotify has a lot of playlists with the word “instrumental” in the title (not including user-created playlists), but the “Instrumental” genre only has 8 playli...
  • Elena
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Playlists
  • 230 Views
  • 1 replies
  • 0 likes

"Tool" songs not playing

My Question or IssueI have all the Tool albums downloaded the use to play but now they will not play. I put a song in my queue it didn't play. I checked out "this is Tool" Not one song plays. PlanPremium CountryUSADeviceSamsung s10+Operating SystemAn...

  • Visitor
  • My Question or Issue I have all the Tool albums downloaded the use to play but now they will not play. I put a song in my queue it didn't play. I checked out "this is Tool" Not one song plays. ...
  • ambactusrex
  • Roadie
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Solved!! Songs cut out and play random albums

I am a premuim users and Spotify has been working fine until yesterday. Songs in my playlist are cut mid way (typically after 1.5 minutes) and it goes to some random albums which I have never listened to. I cleared it and played my playlist again, th...

  • Newbie
  • I am a premuim users and Spotify has been working fine until yesterday.  Songs in my playlist are cut mid way (typically after 1.5 minutes) and it goes to some random albums which I have never l...
  • AdamDam
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Empty playlist

PlanPremiumCountryFrance DeviceSamsung S10Operating SystemWinfows, Mac, PS4My Question or Issue Hi,I was playing on the PS4, listnening to one of my playlists through the gaming device like usual. But a day later i found out that the playlist has bee...

  • Casual Listener
  •   Plan Premium Country France   Device Samsung S10 Operating System Winfows, Mac, PS4 My Question or Issue   Hi, I was playing on the PS4, listnening to one of my playlist...
  • Moctardo
  • Casual Listener
  • 578 Views
  • 2 replies
  • 0 likes
  • 578 Views
  • 2 replies
  • 0 likes

add songs to a public playlist without having account

PlanPremiumCountryGermanyDevice Operating SystemWindows 10 My Question or IssueI created a public playlist and sahred them with friend so they can add a song. But this doesn't work. Nobody is a spotify member.How can users without an account add song...

  • Newbie
  •   Plan Premium Country Germany Device   Operating System Windows 10   My Question or Issue I created a public playlist and sahred them with friend so they can add a song. B...
  • Brunelicia
  • Community Legend
  • 3626 Views
  • 1 replies
  • 0 likes
  • 3626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play Playlist After Current Song, Shuffled

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Let's say I am the DJ at a party. I know what playlist I want to pick next, and I pick a son...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Mario
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution My daily mixes and release radar have vanished

PlanPremiumCountryUKDevice(iPhone 12)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify was fine and then all of a sudden my daily mixes vanished as did my release radar etc. Essentially all the made for you things...

  • Visitor
  • Plan Premium Country UK Device (iPhone 12) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spotify was fine and then all of a sudden my daily mi...
  • Ivan
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Downloads being removed

PlanPremiumCountry DeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or IssueRoughly twice a week (sometimes more) all of my downloaded playlists will randomly be un-downloaded from my library. One of these playlists is nearly 4000 song...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue Roughly twice a week (sometimes more) all of my downloaded playlists will...
  • Billy-J
  • Spotify Star
  • 497 Views
  • 3 replies
  • 0 likes
  • downloads
  • 497 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Playlist songs updated - can we find the old ones?

PlanPremiumCountryUnited KingdomMy Question or IssueHi, Hoping someone might be able to help us! Our autistic son was listening to the Spotify Acoustic Rock playlist repeatedly last year however, the playlist has been updated by Spotify and some of t...

  • Newbie
  • Plan Premium Country United Kingdom My Question or Issue Hi, Hoping someone might be able to help us! Our autistic son was listening to the Spotify Acoustic Rock playlist repeatedly last year ho...
  • Alex
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Create public playlist with just one friend

Hi, I'm looking for a possibility to create a public playlist for everyone. But I want to do it together with a friend. Now we have the problem that everyone is able to mess up our playlist and add or delete songs. any ideas how we can do this?greeti...

  • Visitor
  • Hi,  I'm looking for a possibility to create a public playlist for everyone. But I want to do it together with a friend. Now we have the problem that everyone is able to mess up our playlist a...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

[Mobile][Developer] Mobile Phone playlist track path

Good Day All!, Was wondering if adding the ability to play a playlist backwards on mobile phones was an option. It appears that the only way to do this currently is via PC. Obviously your new song obsession is at the end of the playlist, playing it b...

  • Casual Listener
  • Good Day All!,         Was wondering if adding the ability to play a playlist backwards on mobile phones was an option. It appears that the only way to do this cur...
  • nmatula
  • Visitor
  • 331 Views
  • 1 replies
  • 2 likes
  • Developer
    Mobile
  • 331 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Discover Weekly is not updating

PlanPremiumCountrySerbiaDevicePhone + laptopOperating SystemAndroid 10 and Windows 10 My Question or IssueMy Discover Weekly hasn't updated for 2 weeks now and this is really frustrating so I hope someone will be able to help. The play list URI: spot...

  • Casual Listener
  • Plan Premium Country Serbia Device Phone + laptop Operating System Android 10 and Windows 10   My Question or Issue My Discover Weekly hasn't updated for 2 weeks now and this is really...
  • Eni
  • Moderator
  • 1481 Views
  • 10 replies
  • 5 likes
  • 1481 Views
  • 10 replies
  • 5 likes

Solved!!Superuser Contribution Local music sync was working up until recenly

PlanPremium My Question or IssueMy spotify local file sync was working great up until a little while ago, most of the local songs use to listened too in my playlists became greyed out (unavailable), they are still available to listen to on the deskto...

  • Regular
  • Plan Premium   My Question or Issue My spotify local file sync was working great up until a little while ago, most of the local songs use to listened too in my playlists became greyed out (u...
  • CarlosE
  • Moderator
  • 1484 Views
  • 10 replies
  • 1 likes
  • 1484 Views
  • 10 replies
  • 1 likes

Superuser Contribution Add all albums/songs of an artist to a playlist

PlanFamilyCountryGermanyDeviceseveralOperating SystemWin, Browser, Android, Apple My Question or IssueHow can I add all songs from all Albums of an Artist to a Playlist?Alternatively: is ther a way to make an automatic playlist "all songs from all ar...

  • Regular
  • Plan Family Country Germany Device several Operating System Win, Browser, Android, Apple   My Question or Issue How can I add all songs from all Albums of an Artist to a Playlist? Alt...
  • DäLudds
  • Regular
  • 6560 Views
  • 2 replies
  • 2 likes
  • 6560 Views
  • 2 replies
  • 2 likes

Superuser Contribution Duo Mix influencing my recommendations

PlanPremium DuoCountryUSOperating System My Question or IssueMy girlfriend and I like to use Duo Mix while cooking, but I've noticed that my Daily Mixes and such have started to include music similar to hers. It's very easy to tell, she was more popp...

  • Casual Listener
  • Plan Premium Duo Country US Operating System   My Question or Issue My girlfriend and I like to use Duo Mix while cooking, but I've noticed that my Daily Mixes and such have started to in...
  • Alex
  • Spotify Legend
  • 772 Views
  • 3 replies
  • 0 likes
  • 772 Views
  • 3 replies
  • 0 likes