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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • mrjinx0521
  • Regular
  • 68392 Views
  • 60 replies
  • 66 likes
  • 68392 Views
  • 60 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • brianlincol
  • Regular
  • 33710 Views
  • 56 replies
  • 30 likes
  • 33710 Views
  • 56 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 130836 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 130836 Views
  • 62 replies
  • 48 likes

Superuser Contribution Play the next downloaded album

PlanPremiumCountryCzech rep.DeviceRedmi 7aOperating SystemAndroid 10 My Question or IssueHi,After last update the app won't play next downloaded album automatically after current album is finished. It will just stop or play similar songs when autopla...

  • Regular
  • Plan Premium Country Czech rep. Device Redmi 7a Operating System Android 10   My Question or Issue Hi, After last update the app won't play next downloaded album automatically after c...
  • CarlosE
  • Moderator
  • 709 Views
  • 3 replies
  • 0 likes
  • Album library
    Downloaded tracks
    Next Song
    Update
  • 709 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Artist/Album organisation

Hey! As i am one of those people who listens less to playlists but more to albums and artist radios, I would be super happy if there was an option to sort albums/artists in my library in a "recently/last listened to" kind of way not only recently add...

  • Visitor
  • Hey!   As i am one of those people who listens less to playlists but more to albums and artist radios, I would be super happy if there was an option to sort albums/artists in my library in a "...
  • Novy
  • Moderator
  • 670 Views
  • 2 replies
  • 6 likes
  • Desktop
    Your Library
  • 670 Views
  • 2 replies
  • 6 likes

Am I the only one that can't stand Spotify Podcast setup?

I am a big music + podcast lover and I've recently had to stop listening to some podcasts I like due to Spotify monopolizing the podcast industry. I use a podcast app where I have my own queue of episodes and personalized settings for each show I lis...

  • Roadie
  • I am a big music + podcast lover and I've recently had to stop listening to some podcasts I like due to Spotify monopolizing the podcast industry. I use a podcast app where I have my own queue of epi...
  • 303 Views
  • 0 replies
  • 0 likes
  • App & Features
    Podcast Discussion
  • 303 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Playlists] What happened to "date added" filter on playlists, now only goes one direction?

Feedback after latest update: Lots of changes I'm not quite a fan of, but wth happened to the filtering options for playlists. You can't see date added anymore, and when you order it by date added you can only have it going from oldest to newest. Ple...

  • Visitor
  • Feedback after latest update:    Lots of changes I'm not quite a fan of, but wth happened to the filtering options for playlists. You can't see date added anymore, and when you order it b...
  • Novy
  • Moderator
  • 522 Views
  • 1 replies
  • 1 likes
  • Playlists
  • 522 Views
  • 1 replies
  • 1 likes

Pocast play 4,3,2,1 leson...

Hi, when i play podcast and start leson 1 its not continue. When i play leson 2 if end its switch na leson 1. How can i set play 1,2,3,4 5.... I have spotify premium

  • Casual Listener
  • Hi, when i play podcast and start leson 1 its not continue. When i play leson 2 if end its switch na leson 1. How can i set play 1,2,3,4 5....   I have spotify premium
  • 324 Views
  • 0 replies
  • 0 likes
  • Podcast Discussion
  • 324 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Inappropriate podcasts on home pages

PlanFreeCountryIndiaDevicePCOperating SystemWindows 10My Question or IssueI've been using spotify for a while now. Podcasts got added recently and today I'm greeted with the weirdest home page ever. I can't even change anything about it.

unknown
  • Casual Listener
  • Plan Free Country India Device PC Operating System Windows 10 My Question or Issue I've been using spotify for a while now. Podcasts got added recently and today I'm greeted with the weirdes...
  • CarlosE
  • Moderator
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Good Afternoon and Jump Back In tabs are hopelessly broken

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 14.6 I had a bot hack into my account three months ago to play some music on repeat for a little over a day, which, while annoying, isn't the main problem I'm having. The issue is that ...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 8 Operating System iOS 14.6   I had a bot hack into my account three months ago to play some music on repeat for a little over a day, wh...
  • AeroZ
  • Composer
  • 1199 Views
  • 3 replies
  • 1 likes
  • Good Afternoon
    good evening
    Good Morning
    home page
    Jump Back In
  • 1199 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playlist Name Removed

PlanPremiumCountryGermany DeviceNotebook / SmartphoneOperating SystemOS 10 / Windows 10 My Question or IssueHello,I have a problem with a playlist. Yesterday the title, cover and description were removed. The playlist itself and the followers are sti...

  • Composer
  • Plan Premium Country Germany   Device Notebook / Smartphone Operating System OS 10 / Windows 10   My Question or Issue Hello, I have a problem with a playlist. Yesterday the t...
  • Klangspot
  • Composer
  • 719 Views
  • 6 replies
  • 0 likes
  • 719 Views
  • 6 replies
  • 0 likes

Superuser Contribution Playlist assets get removed

PlanPremiumCountryGermanyDevice(Honor 9X)Operating System(EMUI 10.0.0) My Question or IssueMy Playlist names always get removed. After that I get an email that I violated the terms and conditions of Copyright or such things. At first I thought that w...

  • Visitor
  •   Plan Premium Country Germany Device (Honor 9X) Operating System (EMUI 10.0.0)   My Question or Issue My Playlist names always get removed. After that I get an email that I viol...
  • CarlosE
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist "Your mixtape 1" missing / can't be found

PlanPremiumCountryGermanyDeviceHonor 20 (Android 10)Spotity Version8.6.36.1070 My Question or IssueDear Spotify-Friends,since some time (about 2 weeks) my "Your Mixtape 1" Playlist is missing. I usually got all of them in one folder, that's why I not...

  • Casual Listener
  • Plan Premium Country Germany Device Honor 20 (Android 10) Spotity Version 8.6.36.1070   My Question or Issue Dear Spotify-Friends, since some time (about 2 weeks) my "Your Mixtape 1...
  • BesT1CooKie1
  • Casual Listener
  • 571 Views
  • 4 replies
  • 0 likes
  • 571 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist bug on both Android and Windows

PlanPremiumCountryUKDeviceFair phone 3+/ desktop pcOperating SystemAndroid/ Window 10 My Question or Issue Recently there's been an update that means I can no longer change the status of a playlist between public and secret/private. On mobile, the op...

  • Visitor
  • ...onger change the status of a playlist between public and secret/private. On mobile, the option to change the status is there, but when I click it private playlists don't become visible in my public p...
  • Mihail
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listen music in private mode

PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI love to listen different types of music. When I listened them, spotify issuggesting that ki...

  • Casual Listener
  • Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I love to li...
  • Eni
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community][Playlists] Bring back date stamp for songs added to a playlist

Before the update you could filter a playlist with the date of incorporation and it actually showed the date, now you can only filter it in one way and does not show the date anymore.

  • Visitor
  • Before the update you could filter a playlist with the date of incorporation and it actually showed the  date, now you can only filter it in one way and does not show the date anymore.
  • Novy
  • Moderator
  • 487 Views
  • 1 replies
  • 4 likes
  • Playlists
  • 487 Views
  • 1 replies
  • 4 likes

Solved!!Superuser Contribution Spotify not working on PC

PlanPremiumCountryUnited StatesDeviceWindows ComputerOperating SystemWindows 10 My Question or IssueMy Spotify won't work on PC but on my phone it works perfectly fine. I tried redownloading the app through the Microsoft Store but whenever I try to l...

  • Casual Listener
  • Plan Premium Country United States Device Windows Computer Operating System Windows 10   My Question or Issue My Spotify won't work on PC but on my phone it works perfectly fine. I tri...
  • Eni
  • Moderator
  • 591 Views
  • 3 replies
  • 0 likes
  • 591 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [iOS] Iphone 7plus podcast take forever to pull up

Plan PremiumCountry USDevice iPhone 7 plus,Operating System iOS 14 My Question or IssueWhen I click on the link to go to a podcast's home where it lists episodes I get the "..." and it can take 5 minutes to load (also can hang on that screen and won'...

  • Music Fan
  •  Plan  Premium Country   US Device  iPhone 7 plus, Operating System  iOS 14   My Question or Issue When  I click on the link to go to a podcast's h...
  • Mihail
  • Spotify Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Discography dropdown selection is set to Albums automatically when going back

In the new Discography section Albums and Singles are separated by a dropdown selection list. When I go to Discography Albums page is loaded first, so I need to select Singles from the dropdown menu in order to browse them, which is more unnecessary ...

  • Newbie
  • In the new Discography section Albums and Singles are separated by a dropdown selection list. When I go to Discography Albums page is loaded first, so I need to select Singles from the dropdown menu ...
  • Mihail
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Adding song to queue (bug)

When you enter the artist, you cannot add the five most listened songs when you want to add them to the queue, the current playing artist or the playlist songs continue to play.

  • Casual Listener
  • When you enter the artist, you cannot add the five most listened songs when you want to add them to the queue, the current playing artist or the playlist songs continue to play.  
  • Mihail
  • Spotify Legend
  • 365 Views
  • 3 replies
  • 0 likes
  • Desktop
    Other
  • 365 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New UI got rid of the ability to paste songs into a specific order in playlists. Need it back!!!

PlanPremiumCountryMexicoDeviceDell Inspiron 14 7000Operating SystemWindows 10 My Question or IssueWith the old UI, you could copy a song from anywhere on spotify, click on say, the 10th song in your playlist, and when you Ctrl-V'd the song would appe...

  • Casual Listener
  •   Plan Premium Country Mexico Device Dell Inspiron 14 7000 Operating System Windows 10   My Question or Issue With the old UI, you could copy a song from anywhere on spotify,...
  • Jeremy
  • Spotify Legend
  • 621 Views
  • 3 replies
  • 0 likes
  • 621 Views
  • 3 replies
  • 0 likes

Remove **bleep** and adult/pornographic topics from front page.

PlanPremiumCountryUKDeviceAllOperating System My Question or IssueSince podcasts have been appearing on my homepage on mobile and PC i have noticed the type of podcast offered has progressively got worse and more plainly offensive. I should not have ...

  • Casual Listener
  •   Plan Premium Country UK Device All Operating System     My Question or Issue Since podcasts have been appearing on my homepage on mobile and PC i have noticed the type of ...
  • ComradeKelly
  • Casual Listener
  • 572 Views
  • 2 replies
  • 4 likes
  • 572 Views
  • 2 replies
  • 4 likes

Superuser Contribution Delete link of personalized Playlist like "On Repeat"

Once I shared the link of my "On Repeat" playlist to a friend. I figured out that I can't stop anyone having the link to access my playlist which is quit embarassing.Would It be possible to undo link of those Playlist or make them really private to c...

  • Casual Listener
  • Once I shared the link of my "On Repeat" playlist to a friend. I figured out that I can't stop anyone having the link to access my playlist which is quit embarassing. Would It be possible to undo li...
  • Mihail
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes