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max amount devices reached for no reason

max amount devices reached for no reason

Plan

Premium

Country

Germany

Device

Handy, Pc

Operating System

Android, Windows 10

 

My Question or Issue

Can´t download anything because the 5 Devices limit is reached. But there aren´t 5 Devices with downloads connected. I tried changing the password and i used the log out all devices at least 3 times, nothing works. Maybe there are old Phones of mine still connected? If so can y kick them please?

Thanks a lot.

Reply
1 Reply

Hey there, thanks for asking in the community!

 

I would suggest you go to our chat support which is available here, let them know about this and they can reset your devices.

Let me know if you need anything else.

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